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HD0-100 | Help Desk Analyst (HDA)

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HD0-100 - Help Desk Analyst (HDA) - braindump

Vendor HDI
Exam Number HD0-100
Exam Name Help Desk Analyst (HDA)
Questions 116 Q & A
Recent Update February 12, 2019
Free PDF Download HD0-100 Brain Dump
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HD0-100 exam Dumps Source : Help Desk Analyst (HDA)

Test Code : HD0-100
Test Name : Help Desk Analyst (HDA)
Vendor Name : HDI
Q&A : 116 Real Questions

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HDI Help Desk Analyst (HDA)

HDI, CompTIA and Microsoft Collaborate to advertise Complementary Certifications concentrated on improving IT carrier and help expertise | killexams.com Real Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership affiliation for IT service and support gurus and the premier smooth ability certification body for the trade; CompTIA, the Computing know-how trade association; and Microsoft Corp., the leading provider of technical expertise certification for the IT business, these days announced they're participating to promote the merits of mixing their respective certifications. together, CompTIA’s A+® certification for notebook provider and assist technicians, HDI’s customer aid expert (CSS) or assist Desk Analyst (HDA) certification tiers, and the Microsoft®licensed desktop guide Technician (MCDST) certification construct on one an additional to deliver a perfect certification direction for entry-stage IT carrier and support experts, and should support them enhance their profession direction. The announcement changed into made at the HDI institution practising experience held Sept. 13–17 at the Palmer condo in Chicago.

In each small and massive corporate environments, where pc maintenance and troubleshooting are important capabilities, ensuring that front-line help desk employees are proficient and certified in both technical and repair advantage helps convey both faster resolution times and a higher degree of customer pride. This aggregate of expertise consequences in greater ROI for the corporation.

“as the greatest developer of dealer-impartial IT certification assessments globally, CompTIA acknowledges very naturally the need for IT professionals to show their knowledge and capabilities via certification,” spoke of Bob Sartor, director, trade and customer programs, DHL suggestions techniques (Americas) Inc. and chair of the board of administrators, CompTIA. “We additionally respect the increasing value to universal company operations of nontechnical competencies akin to energetic listening and the catch of competencies all through calls. by working with HDI and Microsoft to promote the advantages of our certifications, we are able to enormously raise the skill of front-line technical aid gurus to do their jobs at the maximum degrees of effectivity.”

“With a big component of the world’s businesses operating Microsoft utility, MCDST is fully vital since it focuses on assisting key technologies on the company desktop–exceptionally, windows®XP and Microsoft workplace,” observed Al Valvano, supervisor of the discovering certification software at Microsoft. “however it managers be aware of that to with ease leverage their help desk’s expertise and competencies across the firm, they deserve to couple that abilities of technology with tender potential.”

“in order for the help middle to develop into extra strategic to the firm as an entire, it has to give exemplary carrier on all stages: from technical troubleshooting to displaying empathy to shoppers. These skill units are extremely complementary, so it made excellent feel for us to join with CompTIA in educating specialists and their employers in regards to the want for both types of certifications,” brought Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a world trade credential that validates the knowledge of laptop service and assist technicians who have an equal of 500 hours of fingers-on adventure. predominant hardware and application vendors, distributors and VARs settle for CompTIA A+ because the typical in foundation-degree, dealer-impartial certification for service and assist desk technicians. both exams that make up the certification cowl a huge latitude of hardware and software technologies, but don't seem to be bound to any dealer-selected items. The expertise and expertise measured through the CompTIA A+ assessments had been derived from an industrywide and international job task evaluation. so far, more than 600,000 people have bought CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified desktop help Technician (MCDST) credential helps set the competency level of help desk personnel on the Microsoft windows XP operating system and the purposes that run on it by using specializing in prognosis and evaluation of conclusion-person incident requests. greater suggestions about the MCDST will also be discovered at http://www.microsoft.com/gaining knowledge of/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI client support specialist (CSS) Certification is centered to people wishing to qualify to work in a customer assist middle/support desk ambiance. HDI-licensed customer aid consultants were verified to ensure they meet the mandatory specifications for offering unsurpassed client service. The HDI assist Desk Analyst (HDA) Certification training application offers assist desk and assist middle gurus with the equipment, techniques and abilities to achieve success as front-line analysts, to leverage career building alternatives, and to take note the change between support operations that purely characteristic as a enterprise unit and people that make a favorable impact on the company as an entire. With HDI’s HDA Certification practising, guide authorities are empowered to radically change the aid operation from a value center into a productiveness middle that enhances the corporation’s typical effectiveness. extra tips about these courses and certifications may also be found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a global change association representing the company pursuits of the suggestions know-how business. For more than 22 years CompTIA has offered research, networking and partnering alternatives to its 20,000 contributors in 89 countries. The affiliation is involved in constructing necessities and most reliable practices, and influencing the political, economic and academic arenas that have an effect on IT international. extra tips is at www.comptia.org .

About Microsoft

situated in 1975, Microsoft (Nasdaq “MSFT”) is the international leader in software, functions and options that support individuals and agencies recognise their full competencies.

About HDI

HDI is the world’s biggest membership association for IT service and guide professionals and the premier certification physique for the industry. centered in 1989, HDI’s mission is to lead and promote the IT provider and aid business by means of empowering its contributors through access to well timed and useful trade counsel, including reviews and publications; encouraging member collaboration via routine and online boards; and establishing internationally identified, necessities-based industry certification and practicing classes. apart from membership, certification, and working towards, HDI produces the highest-rated industry event, the HDI Annual conference and Expo, for carrier and technical help specialists. HDI is member-focused, and is still seller-neutral in its efforts to facilitate open, unbiased networking and counsel sharing in the affiliation network. HDI has more than 7,500 individuals international, (including ninety% of the Fortune 500), and more than 50 lively U.S. chapters. For more suggestions, visit http://www.thinkhdi.com .

Microsoft and windows are both registered logos or logos of Microsoft Corp. within the united states and/or other countries.

The names of exact corporations and products outlined herein may be the logos of their respective house owners.

observe to editors: if you have an interest in viewing more information on Microsoft, please talk over with the Microsoft web web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate assistance pages. internet links, telephone numbers and titles had been correct at time of e-book, but can also in view that have modified. For additional counsel, journalists and analysts may additionally contact Microsoft’s swift Response group or other applicable contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


HDI help center crew Lead Certification training Now purchasable | killexams.com Real Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., can also sixteen /PRNewswire/ -- HDI, the realm's biggest membership affiliation for IT carrier and guide authorities and the premier certification body for the industry, announced today the provision of coaching for its latest certification degree, the HDI assist middle group Lead.

the brand new course prepares attendees to attempt for excellence of their difficult position, and introduces key ideas to aid members put together for his or her HDI Certification examination. This intensive new route is available online in addition to via teacher-led practicing, which comprises lectures, exercises, role performs and discussions concentrated on premiere practices for help core operations and instructs participants on how to comfortably educate and lead a crew.

HDI's SCTL course teaches most fulfilling practices for help core operations, constructive management and management knowledge, crew building and motivational options, a way to manipulate stress and battle, the significance of assist core metrics and offers an introduction to provider administration ITIL processes.

HDI presents the area's most prestigious certification for service and aid gurus. The certifications are in accordance with internationally recognized open necessities developed by way of world committees of practitioners and business specialists. HDI certifies at 4 stages: HDI consumer assist professional (HDI CSS), HDI aid Desk Analyst (HDA), guide center team Lead (HDI SCTL) and HDI assist Desk supervisor (HDI HDM).

the total HDI SCTL Certification requisites doc is available for download on the HDI web site at: http://www.thinkhdi.com/certification/individualCertification/sctl.aspx

Availability & Pricing:

For HDI contributors, the can charge of the brand new HDI SCTL training classification is $1,295. For non-participants, the cost is $1,395. The course is accessible both online and thru instructor-led practising. For more guidance, talk over with www.thinkhdi.com/certification/trainingCalendar/default.aspx or name (800) 248-5667.

About HDI

HDI is the area's largest membership association for IT service and help professionals and the premier certification body for the business. based in 1989, HDI's mission is to guide and promote the IT provider and guide trade via empowering its participants through access to timely and beneficial business counsel, together with experiences and publications; encouraging member collaboration via movements and on-line forums; and setting up internationally recognized, specifications-primarily based business certification and practicing classes. in addition to membership, certification and practising, HDI produces the realm's largest and highest-rated adventure for carrier and help professionals, the HDI Annual convention & Expo. HDI is member-concentrated, and is still supplier-impartial in its efforts to facilitate open, independent networking and information sharing throughout its global affiliation network. HDI has greater than 7,500 individuals international together with many of the Fortune 500, 60 local chapters in North the usa and membership places of work on every continent. For extra assistance, discuss with www.thinkhdi.com/.

supply: HDI

CONTACT: Jennifer McClure, Communications thoughts, +1-650-387-8590, jenm@newcomm-llc.com

web web page: http://www.thinkhdi.com/

connected Thomas business replace Thomas For Industry

aid Desk, computer assist Certs intellect-Meld | killexams.com Real Questions and Pass4sure dumps

information

support Desk, computing device assist Certs mind-Meld

Microsoft joins two other certification businesses in collaborating efforts to promote desktop technician and tech help certifications.

Microsoft Corp. has joined the assist Desk Institute and computer expertise trade affiliation in a joint effort to promote their certifications to IT service and aid personnel and employers. The announcement turned into made through all three businesses previous this week on the aid Desk Institute's HDI college adventure in Chicago. particulars on how the agencies plan to advertise the certifications have not been released.

The combined effort is geared toward merchandising the neatly-rounded technical support expert, who can demonstrate competencies in pc hardware and application support and be capable of bring that aid the use of tender abilities such nearly as good communique with purchasers and diligence in issue-solving. in response to Ron Muns, HDI's chief government officer, "It made excellent sense for us to be part of with CompTIA and Microsoft in educating experts and their employers in regards to the need for each forms of certifications."

returned in October 2003, HDI and Microsoft had announced an agreement to collaborate on merchandising their certifications (click on right here to read that liberate). Microsoft also has an latest contract with CompTIA that allows for CompTIA's certifications to be used to satisfy some requirements of Microsoft certifications. In certain, CompTIA's A+, community+, Server+ and safety+ in a variety of mixtures may also be used in lieu of taking an MCSA non-obligatory exam. (click here to view the MCSA necessities.)

The assist Desk Institute is an affiliation for carrier and support personnel and presents two certifications aimed particularly at that neighborhood: customer help specialist and assist Desk Analyst. (As smartly, HDI has other titles aimed toward assist desk managers and IT infrastructure specialists.)

The Microsoft computing device aid Technician title is aimed at tech support authorities experienced in windows XP desktop and utility administration troubleshooting issues. Microsoft has issued 1,524 MCDST certificates as of September 9, 2004.

CompTIA's A+ certification is a seller-neutral certification for laptop servicers. in line with the neighborhood, well over 600,000 people have acquired an A+. click here to read more about CompTIA's certification programs.

in regards to the author

Michael Domingo has held a number of positions at 1105 Media, and is at present the editor in chief of visual Studio magazine.


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HDI, CompTIA and Microsoft Collaborate To Promote Complementary Certifications Focused on Enhancing IT Service and Support Skills | killexams.com real questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s largest membership association for IT service and support professionals and the premier soft skill certification body for the industry; CompTIA, the Computing Technology Industry Association; and Microsoft Corp., the leading provider of technical skills certification for the IT Industry, today announced they are collaborating to promote the advantages of combining their respective certifications. Together, CompTIA’s A+® certification for PC service and support technicians, HDI’s Customer Support Specialist (CSS) or Help Desk Analyst (HDA) certification levels, and the Microsoft®Certified Desktop Support Technician (MCDST) certification build on one another to provide a perfect certification path for entry-level IT service and support professionals, and will help them enhance their career path. The announcement was made at the HDI University training event held Sept. 13–17 at the Palmer House in Chicago.

In both small and large corporate environments, where PC maintenance and troubleshooting are critical skills, ensuring that front-line help desk employees are trained and certified in both technical and service skills helps deliver both faster resolution times and a higher level of customer satisfaction. This combination of skills results in improved ROI for the organization.

“As the largest developer of vendor-neutral IT certification exams globally, CompTIA recognizes very clearly the need for IT professionals to demonstrate their knowledge and skills through certification,” said Bob Sartor, director, Industry and Customer Programs, DHL Information Systems (Americas) Inc. and chair of the board of directors, CompTIA. “We also recognize the increasing importance to overall business operations of nontechnical skills such as active listening and the capture of knowledge during calls. By working with HDI and Microsoft to promote the benefits of our certifications, we are able to greatly enhance the ability of front-line technical support professionals to do their jobs at the highest levels of efficiency.”

“With a large portion of the world’s companies running Microsoft software, MCDST is absolutely critical because it focuses on supporting key technologies on the corporate desktop–specifically, Windows®XP and Microsoft Office,” said Al Valvano, manager of the Learning certification program at Microsoft. “But IT managers know that to effectively leverage their help desk’s knowledge and skills across the organization, they need to couple that knowledge of technology with soft skills.”

“In order for the support center to become more strategic to the organization as a whole, it has to provide exemplary service on all levels: from technical troubleshooting to showing empathy to customers. These skill sets are highly complementary, so it made perfect sense for us to join with CompTIA in educating professionals and their employers about the need for both types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a global industry credential that validates the knowledge of computer service and support technicians who have an equivalent of 500 hours of hands-on experience. Major hardware and software vendors, distributors and VARs accept CompTIA A+ as the standard in foundation-level, vendor-neutral certification for service and help desk technicians. The two exams that make up the certification cover a broad range of hardware and software technologies, but are not bound to any vendor-specific products. The skills and knowledge measured by the CompTIA A+ exams were derived from an industrywide and worldwide job task analysis. To date, more than 600,000 individuals have obtained CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft Certified Desktop Support Technician (MCDST) credential helps set the competency level of help desk staff on the Microsoft Windows XP operating system and the applications that run on it by focusing on diagnosis and assessment of end-user incident requests. More information about the MCDST can be found at http://www.microsoft.com/learning/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI Customer Support Specialist (CSS) Certification is targeted to individuals wishing to qualify to work in a customer support center/help desk environment. HDI-certified Customer Support Specialists have been tested to ensure they meet the required standards for providing unsurpassed customer service. The HDI Help Desk Analyst (HDA) Certification training program provides help desk and support center professionals with the tools, techniques and skills to achieve success as front-line analysts, to leverage career development opportunities, and to understand the difference between support operations that merely function as a business unit and those that make a positive impact on the organization as a whole. With HDI’s HDA Certification training, support professionals are empowered to transform the support operation from a cost center into a productivity center that enhances the organization’s overall effectiveness. More information about these courses and certifications can be found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a global trade association representing the business interests of the information technology industry. For more than 22 years CompTIA has provided research, networking and partnering opportunities to its 20,000 members in 89 countries. The association is involved in developing standards and best practices, and influencing the political, economic and educational arenas that impact IT worldwide. More information is at www.comptia.org .

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

About HDI

HDI is the world’s largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI’s mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification, and training, HDI produces the highest-rated industry event, the HDI Annual Conference and Expo, for service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90% of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit http://www.thinkhdi.com .

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corp. in the United States and/or other countries.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

Note to editors: If you are interested in viewing additional information on Microsoft, please visit the Microsoft Web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate information pages. Web links, telephone numbers and titles were correct at time of publication, but may since have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


Dateline Pittsburgh: A look at who's who and what's what | killexams.com real questions and Pass4sure dumps

BusinessDateline Pittsburgh: A look at who's who and what's what

Wednesday, October 16, 2002

PEOPLE ON THE MOVE

Architecture

Burt Hill Kosar Rittelmann Associates added Robert Cunningham as an architectural draftsman in the Butler office; Barbara A. Forestall joins the administration staff in the Ohio office; Christy Borderudis joins the Washington, D.C., office; and Amanda Rudy joins the landscape department as a draftsman in the Pittsburgh office.

John Reese has joined L.D. Astorino Cos. as a senior electrical engineer.

Associations/ Organizations

Marie Milie Jones, a senior partner and managing attorney of Meyer Darragh Buckler Bebenek & Eck, was installed as president of the Pennsylvania Defense Institute.

The Downtown Business Connection announced its newest member ,Rich Soracco.

Allegheny County Bar Association said lawyer Thomas M. Mulroy was appointed to serve a one-year term on the association's judiciary committee; lawyer Stephan K. Todd was appointed to serve a two-year term as a governor on the association's board of governors. Melissa Stauffer has joined The Union Project.

Lawyer James W. Carroll Jr., a member of Rothman Gordon, was nominated and accepted as a fellow of the Allegheny County Bar Foundation.

Thomas J. Briney, architect, corporate vice president/prinicipal, L.D. Astorino Cos., was elected to the board for the Pittsburgh Chapter of the American Institute of Architects.

Banking, Finance

Dollar Bank has promoted Chad J. Edwards to residential loan consultant assigned to the Monroeville and Penn Hills branches.

Communications

Mullen appointed Robert Bernardini president and named Michael Provenzano executive vice president of the Pittsburgh office.

Consulting

Corporate Solutions LLC hired Susan Wareham as a senior consultant in the company's J.D.Edwards Practice and promoted Anthony Welsh to principal consultant.

Steve Sloan has been promoted to manager in Protiviti's Pittsburgh office. Protiviti is a provider of independent internal audit and business and technology risk consulting services.

Education

The University of Pittsburgh's Katz Graduate School of Business' Institute for Entrepreneurial Excellence added Hilda Pang Fu to its advisory board.

Nicholas P. Cafardi, dean of the Duquesne University School of Law, has been appointed to fill the school's Joseph A. Katarincic Endowed Chair in Legal Process and Civil Procedure.

Health and Medicine

Mon Valley Care Center hired Patricia Volpe as administrator and Rebecca L. McKibben as marketing director.

Carol Kevech was promoted to clinical services manager in the Monongahela office of Albert Gallatin Home Care & Hospice.

Nonprofit

The Pittsburgh Cultural Trust named Janis Burley Wilson vice president of education and Community Outreach and appointed Josephine Caminos Oria manager of Public Relations & Publications.

The Society for Contemporary Craft elected new members to its board. Elsa Limbach, freelance choreographer, teacher and performer; Rolf Loeber, Ph.D., co-director of the Life History Studies Program at Western Psychiatric Institute and Clinic and professor of psychiatry in the University of Pittsburgh's Department of Psychiatry; and Julia Sawyer, Ph.D., educational consultant.

Law

Burns White & Hickton said John C. Kenny was appointed an associate, and will concentrate his practice in the areas of appellate and commercial litigation; and Victor M. DiBattista has joined and heads the firm's Financial Institutions practice area.

Pepper Hamilton LLP said it had expanded its patent practice with the addition of Raymond A. Miller, who joined as a partner; Joseph Melnik, who joined as an associate; and John E. Pillion, who joined as a patent agent.

   

Patrick Hampson

dot.gifJob: Chairman and CEO of MED3OOO Inc. (a health-care management and technology company)

dot.gifAge: 47

dot.gifAmbition: Retire at 55

dot.gifFirst job: Allstate Insurance Co.

dot.gifWorst job/Why?: Bridge construction; scared of heights

dot.gifBiggest work challenge ever: Leading a small local consulting firm into a large multiproduct national company.

dot.gifFavorite stock/mutual fund: Dodge and Cox, balanced

dot.gifAway from work I: Spend time with my family

dot.gifDream vacation: Japan/Hawaii trip

dot.gifFavorite book: No one favorite -- but I like all presidential biographies.

     

Metz Lewis LLC added new attorneys J. Murray Egan, Donald W. Shaffer and Thomas A. Woodward.

Manufacturing

The Industrial Coatings Division of PPG Industries announces these promotions: Bradley M. Bridgham, national sales director of Industrial Finishes; J. Rich Alexander, vice president of Industrial Coatings; and Keith H. Prins, general manager of Industrial Finishes.

Nova Chemicals announced that Martin Pugh joined as vice president and managing director, Europe; Eric Kelusky has been appointed vice president, Advanced SCLAIRTECH Technology Development; and Rick Salvador has been named vice president, North American Styrenics Polymers.

Pharmaceuticals

Mylan Laboratories Inc. named Patrick J. Gallagher vice president of business development.

Postal

U.S. Postal Service named Keith J. Beppler to the executive position of district manager for the Pittsburgh Performance Cluster.

Technology

Matrix Solutions said Dennis Grinberg will serve as director of software development.

Patricia Prozzi was named president of VITAC. Joseph Karlovits, the founder of VITAC, assumes the role of CEO.

Red Square Systems named Steve Kroser director of Information and Business Processes and said Craig Kaiser joined as account executive.

NEW BUSINESS/ NEW OFFICES

Cranberry Manufacturing Co., offering contract manufacturing, including precision machining & mechanical & electromechanical assembly, has moved to a new 110,000-square-foot facility in the Victory Road Industrial Park in Saxonburg. In addition, it has changed the company name to Cygnus Manufacturing Co.

Inspired Celebrations, a store offering gift baskets that are custom made to fit your individual needs, will host its grand opening beginning at 9 a.m. Saturday, 2102 Bower Hill Road, Scott. The owner is Jennifer Russell.

The H.F. Lenz Co., headquartered in Johnstown, opened its new branch office at 1051 Brinton Road, Braddock Hills. The office is jointly headed by Dave Palmer and Ernie Tillman, and supported by the team of Don Black, Bob Fadok, Scott Jackson, Jim Neely, Jack O'Karma, Ron Pedatella, Dennis Poskon, Steve Schroth and Nima Miller.

Groundbreaking ceremonies recently took place in Forward for the new 61,000-square-foot expansion of Ductmate Industries' manufacturing and warehouse facility. With the expansion to be completed by March 2003, Ductmate's Monongahela facility will exceed 200,000 square feet. Ductmate Industries is a premier manufacturer of industrial, commercial and residential sheet metal components for the HVAC building industry worldwide.

S&T Bank opened a Wealth Management Group office at 1 Gateway Center, 420 Fort Duquesne Blvd., Suite 973.

Lumation Design announced the opening of its second location in Toronto, Canada.

BUSINESS NOTES

The Pittsburgh Chapter of the Help Desk Institute announces the first annual Pittsburgh Help Desk Analyst of the Year Award. This award will recognize a local Pittsburgh Help Desk Analyst who exemplifies the best qualities among the Help Desk practitioners in our region. The winner will have demonstrated extraordinary commitment, dedication and service to customers, while consistently exceeding performance objectives. Nominations will be accepted from managers, co-workers and customers. Nominations must be submitted by Nov. 7. Call committee chairman Rick Joslin at 412-841-9793 or download the application from http://www.hdipittsburgh.org/announcements/2002_HDA_of_the_Year.html. The winner will be announced at the local chapter meeting Dec. 5.

F.N.B. Corp. said it had completed acquisition of Harry Blackwood Inc., an independent insurance agency in Chippewa.

V3 Power, a specialized consulting firm, says its Vector>Velocity>Value enhanced consulting services are available to clients in the southwestern Pennsylvania region.

Blue Archer launched its new Web site http://www.bluearcher.com. G&G Fitness Equipment Inc. announced the acquisition of the Pittsburgh division of Exercare Inc. The purchase will grow G&G Fitness to a total of five stores locally and an estimated $17 million in annual sales, making it one of the largest specialty fitness equipment retailers in the Northeast.

Allegheny County Council and the City of Pittsburgh proclaims the month of October as Lead Awareness Month in Pittsburgh. The proclamations offered by Councilman Rich Fitzgerald and Mayor Tom Murphy recognize the Lead Safe Pittsburgh Coalition for its collaborative efforts to eliminate lead poisoning.

Lead Awareness Month activities include Be A Lead Detective festivals, bus shelter campaigns featuring boxer Paul Spadafora, IBF lightweight world champion, and an interactive window display at the Hollow Oak Land Trust office in Corapolis. Additional events include contractor training, education programs for child-care workers, and outreach geared toward homeowners planning home improvement projects. Lead poisoning affects one in four children in Western Pennsylvania and almost 1 million nationally. This is because more than 90 percent of the homes in our region were built before 1978 and may contain hazardous lead based paint. Lead Safe Pittsburgh sponsors a variety of outreach and public awareness programs. Free materials are available by calling Lead Safe Pittsburgh at 412-431-4449, Ext. 205, or visiting its Web site at http://www.leadsafepittsburgh.com.

CONTRACTS

Red Square Systems recently added Akoya, Catholic Charities, Mountaineer Racetrack, Pittsburgh Teachers Credit Union, Hampton Township and California University of Pennsylvania as new clients.

LABWERKS was recently named interactive agency of record for Ruth's Chris Steakhouse, based in New Orleans. The assignment includes strategic planning of Ruth's Chris' new site offerings, increased e-commerce capabilities and functionality, development of back-end Web site administration tools, as well as a redesign of the overall look and feel.

Dickerson & Mangus Ink. has been contracted to provide strategic consulting and marketing research for Duquesne University, Point Park College and Phipps Conservatory & Botanical Gardens.

The National Aeronautics and Space Administration hired Facility Planning & Resources Inc. to design and construct its new state of the art Nanotechnology Research Laboratory.

Elias/Savion Advertising Inc. has been named the agency of record for the Pittsburgh Downtown Partnership.

Repal Construction Co. Inc. has been awarded the contract for the Westmoreland County Industrial Development Corp. Lenox Reuse Industrial Redevelopment Project. The engineer is H.F. Lenz Co.

DIVIDENDS

PHSB Financial Corp. declared a quarterly cash dividend of 9 cents per share, payable Oct. 24 to stockholders of record Nov. 7.

PNC Financial Services Group declared a quarterly dividend of 48 cents per share on its common stock, payable Oct. 24 to shareholders of record Oct. 11.

BANKRUPTCIES

Fullard Construction LLC a k a Fullard Construction, 522 Valley Brook Road, Venetia 15367. Chapter 11: Assets, $1,561,000; liabilities, $1,375,000.

R&E Enterprises Inc., 4730 Fairview Drive, Murrysville. Chapter 7: assets, $31,319; liabilities, $1,740,059.

GRANTS/LOANS

The Urban Redevelopment Authority of Pittsburgh has approved a Pittsburgh Business Growth Fund loan of $75,000 to A Large Corporation d/b/a True Cafe Bartini.

AWARDS/HONORS

Verizon Wireless has tied for the highest ranking (with AT&T Wireless) in customer satisfaction among wireless users in Pittsburgh, according to the J.D. Power and Associates 2002 U.S. Wireless Customer Satisfaction Study.

Junior Achievement of Southwest Pennsylvania Inc. has received the nonprofit organization's Peak Performance Team Award. The annual award is given to Junior Achievement offices for outstanding performance in areas such as student growth, total revenue growth and an increase in the number of classes reached during the past fiscal year. The award was presented to the Junior Achievement office during a special ceremony at JA's National Leadership Conference held recently in San Francisco.

Amy J. Braun-Bostich, a financial adviser with American Express Financial Advisors, was honored with the president's recognition award.

Pitt Ohio Express has won two Quality Transportation Awards.

L.D. Astorino Cos. said design architect Michael Kuchera has received certification by the National Council of Architectural Registration Boards.

Richard Pavetto, an Allstate insurance agent, earned the personal financial representative title.

Julian A. Marturano of The Mony Group has been inducted into the company's Hall of Fame.

Paulette Green of P Green Design has won a silver medal in Neenah Paper's Paperworks Letterhead Design Competition.

PNC Firstside Center, designed by L.D. Astorino Cos., won Project of the Year/Energy Efficient & Environmentally Sensitive award in the Awards of Excellence competition sponsored by the National Commercial Builders Council.

Lee Hammarstrom, special assistant to the director for space and information technology at Penn State's Applied Research Laboratory, received the National Reconnaissance Office's Class of 2002 Pioneer Award.

WQED Pittsburgh board chair W. Thomas McGough Jr. has been honored by the National Friends of Public Broadcasting with the Elaine Peterson award. The award is named in honor of Elaine Peterson, trustee and past chair of the National Friends of Public Broadcasting. McGough is a partner in the law firm Reed Smith.

Nomos Corp. said the company had been elected to a seat on the Corporate Member Advisory Council of the American Society for Therapeutic Radiology and Oncology through 2004.

Jack E. Driscoll, president of Driscoll Insurance & Financial Services Inc. received the Chartered Financial Consultant ChFC designation.

Mirage Advertising Inc. is the recipient of the Gold Aurora award, for "Reversing Heart Disease," which was produced for Dr. Dean Ornish's Lifestyle Advantage program. The Aurora Awards is an international competition designed to recognize excellence in the film and video industries.

The National Mining Association presented Consol Energy Inc. with a "Spirit of America Award" for offering assistance during the July rescue of nine Black Wolf Coal Co. miners at the flooded Quecreek Mine in Somerset County.

The National Association of Emergency Medical Technicians has awarded its 2002 Rocco V. Morando Lifetime Achievement Award to Walt A. Stoy, program director of the Center for Emergency Medicine at the University of Pittsburgh.

Laurel Networks Inc. said Light Reading, the global site for optical networks, has appointed Laurel to the No. 1 position on its Top Ten Private Companies List.

Cohen & Grigsby selected Mark R. Stabile as one of "50 On the Fast Track" as designated in The Legal Intelligencer and Pennsylvania Law Weekly.

MAKING A DIFFERENCE/ DOING GOOD

3 Rivers Connect has distributed more than 400 surplus Pentium computers to various Pittsburgh regional schools and community organizations as part of its ongoing, grass-roots "PCs to the People" initiative: 125 computers went to the Boyce Campus Middle College High School; 130 refurbished computers, South Side School District in Beaver County; 120 computers, Hosanna House Inc. for computer training classes for eighth-graders at Wilkinsburg Middle School; 10 computers, the new City High Charter school; six computers, Friendship Academy; 20 computers, the Open Door Community Outreach Center in Aliquippa for use in after-school literacy programs; and 20 laptops, Carnegie Science Center, for a new lab.

LET US KNOW...

Dateline Pittsburgh appears every Wednesday. To propose an item, send information to Natalie Hill, Dateline Pittsburgh, Pittsburgh Post-Gazette, 34 Blvd. of the Allies, Pittsburgh 15222, fax to 412-263-0908 or e-mail to nhill@post-gazette.com.

Photos may be sent via e-mail in JPEG, 170 DPI format to photos@post-gazette.com. Photo size should be an 8- by 10-inch or 4- by 5-inch head shot.


HDI Unveils New Certification Level, the HDI Support Center Team Lead | killexams.com real questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Nov. 8 /PRNewswire/ -- HDI, the world's largest membership association for IT service and support professionals and the premier certification body for the industry, today unveiled a new certification level, the Support Center Team Lead.

The HDI SCTL Certification focuses on beginning management skills, leading-edge support center operations and knowledge management. The accompanying two-day course will prepare team leads to strive for excellence in their challenging role and prepare for their HDI Certification examination.

The new program ensures that the HDI-certified Support Center Team Lead will understand and perform:

o Leading edge operational processes to streamline workflowo How knowledge management can increase customer satisfactiono How to gain confidence when dealing with otherso Interpreting and using key performance indicatorso Mentoring team members using an eight-step coaching methodo Managing discord and improving teamworko Problem solving and project management skills

"We recognized the need for a certification level for support professionals who have some experience and are at a career stage just between the analyst and the manager level," stated Amy Dotson, HDI's manager of training and certification. "The HDI Support Center Team Lead (SCTL) Certification was designed for those who are leading a team, but are still on the front lines of IT support. This certification focuses on important skill sets such as leadership, business processes and the technology aptitude needed for efficient day-to-day IT support operations."

HDI offers the world's most prestigious certification for service and support professionals. The certifications are based on internationally- recognized open standards developed by global committees of practitioners and industry experts. HDI currently certifies at three levels: HDI Customer Support Specialist (HDI CSS), HDI Help Desk Analyst (HDA) and HDI Help Desk Manager (HDI HDM). In addition, HDI offers a Support Center Leadership Program for senior level managers and directors. The new HDI Team Lead certification is the ideal complement for senior analysts on a management career path.

HDI's new Support Center Team Lead preparatory course and accompanying certification exam will debut at the HDI Annual Conference & Expo March 19-22, 2006 in Nashville, Tenn. For more information, visit: http://www.thinkhdi.com/HDI2006/session.aspx?SessionID=625.

About HDIHDI is the world's largest membership association for IT service and support professionals and the premier certification body for the industry. Founded in 1989, HDI's mission is to lead and promote the IT service and support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and online forums; and establishing internationally recognized, standards-based industry certification and training programs. In addition to membership, certification and training, HDI produces the world's largest and highest-rated event for service and support professionals, the HDI Annual Conference and Expo, and the IT Infrastructure & Management Conference. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information-sharing within the association network. HDI has more than 7,500 members worldwide including many of the Fortune 500, and 60 local chapters in North America. For more information, visit http://www.thinkhdi.com/.

Source: HDI

CONTACT: Jen McClure of New Communications Strategies, +1-650-331-0083, or jenmcclure@gmail.com, for HDI

Web site: http://www.thinkhdi.com/HDI2006/session.aspx?SessionID=625http://www.thinkhdi.com/

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