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920-482 | CallPilot Rls.5.0 Networking. Upgrades, and Troubleshooting

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920-482 - CallPilot Rls.5.0 Networking. Upgrades, and Troubleshooting - braindump

Vendor Nortel
Exam Number 920-482
Exam Name CallPilot Rls.5.0 Networking. Upgrades, and Troubleshooting
Questions 65 Q & A
Recent Update February 15, 2019
Free PDF Download 920-482 Brain Dump
Download Complete PDF Killexams 920-482 Complete Document


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920-482 exam Dumps Source : CallPilot Rls.5.0 Networking. Upgrades, and Troubleshooting

Test Code : 920-482
Test Name : CallPilot Rls.5.0 Networking. Upgrades, and Troubleshooting
Vendor Name : Nortel
Q&A : 65 Real Questions

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Nortel CallPilot Rls.5.0 Networking. Upgrades,

Capgemini Espana Improves effectivity, customer carrier with Nortel Contact core options | killexams.com Real Questions and Pass4sure dumps

Nortel

NYSE : NTTSX : NT

Nortel

March 07, 2007 04:00 ET

IP know-how Transforms dissimilar sites into virtual Contact core

MADRID, SPAIN--(CCNMatthews - March 7, 2007) - Capgemini Spain, a worldwide consulting features company, has created a single, digital contact core by integrating all of its agents throughout three places with Nortel(1) (TSX:NT)(NYSE:NT) IP-primarily based technology. The upgrade and enlargement allows for Capgemini to improve responsiveness to consumer inquiries and enhance productivity of agents through integration of its Madrid-Alcobendas, Barcelona and Asturias amenities.

by using connecting its three locations right into a virtual contact core atmosphere, incoming calls are automatically routed to probably the most acceptable agent inspite of vicinity. Nortel's IP expertise permits Capgemini to reply extra at once to client provider requests through a number of multimedia features, comparable to voice, chat, email and the internet. Nortel's expertise is additionally anticipated to help Capgemini reduce operational expenses whereas offering better contact centre responsiveness by way of minimizing customer wait instances and efficaciously directing calls to the most correct agent.

Nortel's IP technology also strengthens Capgemini's company continuity capabilities by using call server redundancy to ensure community resiliency and protection of important suggestions and business procedures in case of emergencies or community intrusion.

"With Nortel contact center options we have been capable of tremendously expand the flexibility of our customer provider while significantly simplifying the equipment we use to put in force, keep, manipulate and use our community on a daily basis" pointed out Jose Andres Sanchez, vice president Outsourcing services of Capgemini Espana. "Our enterprise gains an extremely adaptable solution via Nortel, giving us the flexibleness to exceed customer expectations while maximizing operational effectiveness."

"Nortel has strong world skills in voice applications and IP communications for contact facilities," said bill Weber, leader commercial enterprise options Iberia for Nortel. "Working together with our channel companion, Amper Medidata, we have been in a position to present Capgemini an answer that improves its functions through a virtual, multi-website customer family members core that may provide greater capabilities at a reduce charge, whereas optimizing elements",

Capgemini's new IP-primarily based infrastructure was built-in seamlessly with the business's existing community. It consists of the Nortel communique Server a thousand, the Nortel CallPilot(1) Unified Messaging, Nortel commercial enterprise administration Portfolio options and Nortel Contact middle.

About Capgemini

Capgemini, some of the world's most fulfilling suppliers of Consulting, know-how and Outsourcing functions, makes it possible for its purchasers to transform and operate through technologies. Capgemini provides its consumers with insights and capabilities that raise their freedom to obtain advanced consequences via a unique manner of working, which it calls the "Collaborative enterprise journey". Capgemini stated 2006 international revenues of EUR 7.7 billion and employs approximately 68,000 americans international.

more counsel is accessible at www.capgemini.com

About Nortel

Nortel is a recognized leader in providing communications capabilities that make the promise of business Made basic a truth for our shoppers. Our subsequent-technology applied sciences, for both provider issuer and commercial enterprise networks, guide multimedia and business-essential applications. Nortel's applied sciences are designed to support eliminate brand new obstacles to efficiency, speed and performance by way of simplifying networks and connecting individuals to the assistance they need, when they want it. Nortel does business in additional than a hundred and fifty international locations around the globe. For greater advice, discuss with Nortel on the internet at www.nortel.com. For the latest Nortel news, consult with www.nortel.com/news.

definite statements in this press unencumber might also comprise phrases akin to "might", "expects", "might also", "anticipates", "believes", "intends", "estimates", "goals", "envisions", "seeks" and other identical language and are considered ahead-looking statements or suggestions below relevant securities legislation. These statements are according to Nortel's present expectations, estimates, forecasts and projections concerning the working atmosphere, economies and markets during which Nortel operates. These statements are area to essential assumptions, hazards and uncertainties, which might be tricky to predict and the precise outcomes could be materially distinct. additional, genuine effects or activities may fluctuate materially from those meditated in ahead-searching statements as a result of the following(i) dangers and uncertainties regarding Nortel's restatements and linked matters together with: Nortel's most fresh restatement and two outdated restatements of its economic statements and connected activities; the bad have an impact on on Nortel and NNL of their most recent restatement and lengthen in submitting their financial statements and linked periodic reports; felony judgments, fines, penalties or settlements, or any great regulatory fines or different penalties or sanctions, concerning the continued regulatory and crook investigations of Nortel within the U.S. and Canada; any big pending civil litigation actions now not encompassed by using Nortel's proposed classification motion settlement; any gigantic cash fee and/or enormous dilution of Nortel's latest equity positions as a result of the approval of its proposed category motion agreement; any unsuccessful remediation of Nortel's cloth weaknesses in inside manage over monetary reporting leading to an inability to report Nortel's effects of operations and economic situation accurately and in a timely manner; the time required to enforce Nortel's remedial measures; Nortel's inability to access, in its present kind, its shelf registration filed with the U.S. Securities and exchange fee (SEC), and Nortel's beneath funding grade credit rating and any extra adversarial effect on its credit standing due to Nortel's restatements of its fiscal statements; any antagonistic affect on Nortel's company and market fee of its publicly traded securities arising from carrying on with terrible publicity related to Nortel's restatements; Nortel's talents inability to attract or continue the personnel fundamental to achieve its business targets; any breach with the aid of Nortel of the endured list requirements of the NYSE or TSX inflicting the NYSE and/or the TSX to start suspension or delisting processes;(ii) dangers and uncertainties regarding Nortel's company including: every year and quarterly fluctuations of Nortel's working effects; reduced demand and pricing pressures for its products due to world economic conditions, tremendous competitors, competitive pricing follow, cautious capital spending via shoppers, extended industry consolidation, hastily changing applied sciences, evolving industry necessities, everyday new product introductions and short product lifestyles cycles, and other developments and trade qualities affecting the telecommunications trade; the sufficiency of currently announced restructuring moves, including the potential for bigger precise expenses to be incurred in connection with these restructuring actions in comparison to the estimated costs of such movements and the potential to obtain the focused can charge discount rates and reductions of Nortel's unfunded pension legal responsibility deficit; any cloth and antagonistic impacts on Nortel's performance if its expectations concerning market demand for selected items show to be wrong or as a result of definite barriers in its efforts to extend internationally; any discount in Nortel's working results and any linked volatility in the market cost of its publicly traded securities arising from any decline in its gross margin, or fluctuations in overseas currency trade fees; any poor tendencies linked to Nortel's supply contract and contract manufacturing agreements together with on account of the use of a sole enterprise for key optical networking options accessories, and any defects or errors in Nortel's current or deliberate products; any negative have an effect on to Nortel of its failure to achieve its enterprise transformation goal; further valuation allowances for all or a portion of its deferred tax belongings; Nortel's failure to offer protection to its highbrow property rights, or any antagonistic judgments or settlements arising out of disputes concerning intellectual property; changes in law of the internet and/or different elements of the business; Nortel's failure to correctly operate or integrate its strategic acquisitions, or failure to consummate or be successful with its strategic alliances; any terrible impact of Nortel's failure to evolve properly its monetary and managerial control and reporting techniques and techniques, manipulate and develop its company, or create a fantastic chance administration approach; and(iii) risks and uncertainties relating to Nortel's liquidity, financing arrangements and capital together with: the influence of Nortel's most fresh restatement and two previous restatements of its monetary statements; any lack of ability of Nortel to manage money movement fluctuations to fund working capital requirements or obtain its enterprise ambitions in a timely method or obtain further sources of funding; high levels of debt, obstacles on Nortel capitalizing on enterprise alternatives as a result of assist facility covenants, or on obtaining extra secured debt pursuant to the provisions of indentures governing definite of Nortel's public debt considerations and the provisions of its guide facility; any boost of limited cash requirements for Nortel whether it is unable to comfortable choice guide for obligations arising from certain ordinary route business activities, or any inability of Nortel's subsidiaries to give it with enough funding; any terrible impact to Nortel of the deserve to make better described advantage plans contributions in the future or exposure to client credit score risks or lack of ability of valued clientele to fulfill fee responsibilities beneath consumer financing preparations; any terrible influence on Nortel's capacity to make future acquisitions, elevate capital, subject debt and keep employees arising from inventory price volatility and extra declines out there fee of Nortel's publicly traded securities, or the percentage consolidation leading to a lower complete market capitalization or adverse effect on the liquidity of Nortel's normal shares. For additional info with admire to certain of these and other elements, see Nortel's Annual report on Form10-k/A, Quarterly reports on kind 10-Q and different securities filings with the SEC. unless in any other case required by using applicable securities legal guidelines, Nortel disclaims any intention or obligation to replace or revise any ahead-searching statements, even if on account of new assistance, future hobbies or in any other case.

(1)Nortel, the Nortel emblem and the Globemark are logos of Nortel Networks.

Use of the terms "accomplice" and "partnership" does not suggest a prison partnership between Nortel and another birthday celebration.


Nortel prevails in Social protection protest | killexams.com Real Questions and Pass4sure dumps

Nortel prevails in Social security protest

firstly posted at eleven:36AM March 18; updated at 10:41AM March 19

  • by means of Nick Wakeman
  • Mar 18, 2008
  • (up to date) Nortel govt options has prevailed in a protest of its $300 million contract to build a voice-over-IP community for the Social security Administration.

    Nortel gained the contract in July 2007, nonetheless it was protested by AT&T Inc. Now that the protest has been rejected, work on the cell methods alternative challenge can start, Nortel officers noted.

    The undertaking is believed to be the greatest VOIP deployment on earth and may guide 55,000 box office brokers. it's going to encompass a centrally managed contact core with unified messaging and interactive voice response capabilities.

    "this is a affirmation that VOIP is an enterprise answer," pointed out Mike Paige, chief operating officer of Nortel govt solutions. "thus far most deployments have been tons smaller and on the fringe of the commercial enterprise."

    SSA wants to improve and enhance its capabilities since the company anticipates an inflow of new users as child boomers retire, Nortel stated.

    Nortel pointed out the company expects the brand new VOIP community to aid consolidate month-to-month public network carrier fees, lower operating and renovation costs, and set up a platform for future functions.

    Nortel's solution additionally will give SSA's community a typical look and feel to their networks, so as to retailer fees in practising and assist, Paige referred to.

    "nowadays there are separate networks for statistics and telephony, however as you merge them into one backbone, that you can have enormous cost savings," Paige said.

    other companies could be watching the roll-out on the company. "It is obvious in talking to [chief information officers] that they'll study it," he talked about. "they will be asking more questions about how they could take talents of the path SSA has blazed."

    Implementation will begin immediately. within the first 12 months, Nortel will replace present cellphone methods in 205 of the company's nearly 1,600 box workplaces. The company will change 500 techniques per year after that. The contract also contains community integration operation, preservation, consumer assist and practicing.

    a huge advantage of a VOIP network is the counsel SSA can bring together with it. "They need to be mindful the name movement and extent and use that information to make company selections," Paige spoke of.

    Nortel has developed a knowledge mining and reporting ability to be able to permit SSA to extract the counsel it needs, he observed.

    In making their thought to SSA, Nortel had to show that the pleasant of service become on the same degree with a VOIP community as with a traditional network. security was a further enviornment where Nortel needed to show the capabilities of the VOIP answer, he stated.

    Nortel is using its conversation Server a thousand switching, Media Processing Server 500 IVR, the Unified Messaging 2000 core platform and CallPilot, and IP mobile 1100 collection handsets.

    Nortel's teammates include popular Dynamics Corp., Black container community services, Shared applied sciences Inc., York Telecom, excessive Wire Networks Inc., NetIQ Corp., NetCom applied sciences Inc. and Planning and gaining knowledge of applied sciences Inc.

    The SSA win joins different executive VOIP deployments for Nortel. The company also is working on projects on the Senate and defense, power, Transportation and Veterans Affairs departments, the enterprise pointed out.

    Nortel ranks No. ninety on Washington technology's 2007 properly 100 listing of the greatest federal executive major contractors.

    concerning the creator

    Nick Wakeman is the editor-in-chief of Washington expertise. follow him on Twitter: @nick_wakeman.


    Nortel continues SSA contract | killexams.com Real Questions and Pass4sure dumps

    Nortel govt solutions has prevailed in a protest of its $300 million contract to build a voice-over-IP community for the Social safety Administration.

    Nortel won the contract in July 2007, however changed into protested via AT&T. Now that the protest has been rejected, work on the mobile methods replacement task can start, Nortel officers noted.

    The task is believed to be the biggest VOIP deployment in the world and will aid fifty five,000 container workplace agents. it is going to include a centrally managed contact center with unified messaging and interactive voice response capabilities.

    SSA desires to upgrade and enrich its services because the company anticipates an inflow of recent clients as baby boomers retire, Nortel noted.

    The agency pointed out it expects the brand new VOIP network to assist consolidate month-to-month public community service expenses, reduce working and maintenance prices, and establish a platform for future functions.

    “SSA has demonstrated its initial evaluation that our mixture of application, functions, govt contracting talents and world-classification Nortel items presents the premiere cost for this venture,” mentioned Chuck Saffell, chief executive officer of Nortel executive solutions, in a press release. “We’ve dedicated the critical materials to meet SSA’s aggressive deployment agenda, and we’re eager to get begun.”

    Implementation will start automatically. in the first yr, Nortel will exchange current mobile methods in 205 of the agency’s almost 1,600 box offices. The business will replace 500 techniques per year after that. The contract also comprises community integration operation, upkeep, person guide and practicing.

    Nortel is the use of its communication Server one thousand switching, Media Processing Server 500 IVR, the Unified Messaging 2000 core platform and CallPilot, and IP mobile 1100 collection handsets.

    Nortel’s teammates include established Dynamics Corp., Black container network features, Shared technologies Inc., York Telecom, high Wire Networks Inc., NetIQ Corp., NetCom technologies Inc. and Planning and discovering applied sciences Inc.

    The SSA win joins different executive VOIP deployments for Nortel. The business is also engaged on initiatives at the Senate and defense, power, Transportation and Veterans Affairs departments, the business talked about.

    Nick Wakeman writes for Washington expertise , an 1105 government advice group booklet .


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    VoIP certification tracks - Nortel's support certifications | killexams.com real questions and Pass4sure dumps

    As mentioned in a previous tip, companies are implementing IP telephony more frequently on their data infrastructures. The increased deployment has created a need for certified IP telephony engineers to provide proven, best-of-breed technology.

    The IP telephony certifications Nortel currently offers are divided into four categories: Support Specialist, Design Specialist, Support Expert, and Design Expert. This tip discusses the Nortel Support track.

    Support Specialist

    The Support Specialist certifications are intended to demonstrate an individual's ability to implement, operate, and troubleshoot a Nortel Networks IP Telephony solution. The Support Specialist certification reflects a candidate with three to six months of experience that can handle routine technical issues of a standard Nortel IP Telephony Solution.

    NNCSS - VoIP Succession BCM 3.0

    This certification tests the capability to implement, operate, and troubleshoot the Business Communications Manager 3.0. This certification covers hardware, start-up, data and voice networking, applications, and troubleshooting the BCM. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession BCM 3.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.

    NNCSS - CallPilot Rls. 2.0

    This certification tests the ability to implement, operate, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and security of a single site CallPilot system. To pass the certification, two exams must be successfully completed: Meridian Database and CallPilot 2.0.

    NNCSS - Symposium Call Center Server or Symposium Call Center Server Installation and Maintenance

    These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center Server. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Call Center Server 4.2, Symposium Web Client 4.0, and Symposium Express 3.0. However, the Symposium Call Center Server certification also tests the architecture, custom configuration and integration of the server. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center or Symposium Call Center Installation and Maintenance, respectively.

    NNCSS - Symposium Call Center TAPI/Agent or Call Center TAPI/Agent Installation and Maintenance

    These two certifications test the ability to implement, operate, and troubleshoot the Symposium Call Center TAPI/Agent. Both certifications cover hardware, software installation, administration, and maintenance of Symposium TAPI 2.3 and Symposium Agent 2.3. However, the Symposium Call Center TAPI/Agent certification also tests the architecture, integration, and custom configuration of the TAPI/Agent. To pass either of these certifications, one exam must be successfully completed: Symposium Call Center TAPI/Agent or Symposium Call Center TAPI/Agent Inst/Main, respectively.

    NNCSS - Symposium Express Call Center or Symposium Express Call Center Installation and Maintenance

    These certifications test the ability to implement, operate, and troubleshoot the Symposium Express Call Center. Both certifications cover hardware, software installation, administration, and maintenance of Symposium Express Call Center 4.2. However, the Symposium Express Call Center certification also tests the architecture and integration of the call center. To pass either of the certifications, one exam must be successfully completed: Symposium Express Call Center or Symposium Express Call Center Inst and Maint respectively.

    NNCSS - VoIP Multimedia Communication Server (MCS) 5100 2.0

    This certification tests the ability to implement, operate, and troubleshoot the VoIP Multimedia Communication Server (MCS) 5100 2.0. This certification covers installation of the hardware and software, configuration, maintenance, and management of the Multimedia Communication Server (MCS) 5100 2.0. To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and VoIP Multimedia Communication Server (MCS) 5100 2.0. The Technology Standards and Protocols for IP Telephony Solutions Exam is an overview of convergence technologies.

    NNCSS - VoIP Succession 1000/1000M Rls. 3.0 DB Administrator

    This certification tests the ability to maintain and troubleshoot the VoIP Succession 1000/1000M Rls. 3.0 DB Administrator. This certification covers the architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0 using Basic Alternate Route Selection (BARS) and Network Alternate Route Selection (NARS). To pass the certification, two exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 DB Administrator.

    NNCSS - VoIP Succession 1000/1000M Rls. 3.0 Installation and Maintenance

    This certification tests the ability to install, configure, and maintain the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the installation, architecture, configuration, maintenance, and management of the Meridian 1, Succession 1000 Rls. 3.0, and Succession 1000M Rls. 3.0, Internet Telephones i2xxx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, three exams must be successfully completed: Technology Standards and Protocols for IP Telephony Solutions, and Succession 1000/1000M Rls. 3.0 for Technicians, and Succession 1000/1000M Rls. 3.0.

    Support Expert

    The Support Expert certifications build on the specialist's abilities by demonstrating their skill to implement, operate, and troubleshoot an advanced Nortel Networks IP Telephony solution. The Support Expert certifications reflect a candidate with six to twelve months of hands-on experience with the ability to lead or assist intermediate-level personnel to maintain complex Nortel IP Telephony solutions.

    NNCSE - CallPilot 2.0 Unified Messaging Solutions

    This certification tests the ability to implement, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging Solution 2.0. This certification covers the installation, administration, interoperability, security, upgrade procedures and feature usage for a multi site CallPilot system. To pass the certification, the candidate must first obtain their NNCSS - CallPilot Rls. 2.0. Subsequently, the CallPilot 2.0 Unified Messaging Solutions must be successfully completed to obtain this certification.

    NNCSE - Contact Center

    This certification tests the ability to implement, operate, troubleshoot and optimize the Contact Center Products. This certification covers the candidate's capabilities on the Symposium Call Center Server (SCCS)/Symposium Express Call Center/Symposium Web Client, Symposium TAPI Service Provider (TAPI SP), Symposium Agent, and the Symposium Web Center Portal. To pass the certification, the candidate must first obtain their NNCSS - Symposium Call Center Server and the NNCSS - Symposium Call Center TAPI/Agent certification. Subsequently, the Contact Center Exam must be successfully completed to obtain this certification.

    NNCSE - IP Convergence Succession 1000/1000M Rls. 3.0

    This certification tests the ability to install, configure, maintain, and optimize the VoIP Succession 1000/1000M Rls. 3.0. This certification covers the configuration, succession branch office (BO), remote office, operation, and Meridian 1 to Succession 1000M 3.0 migration procedures for the Succession 1000/1000M Rls. 3.0, Internet Telephones i2xxx, Remote Office 91xx, and Optivity Telephony Manager (OTM) 2.1. To pass the certification, the candidate must first obtain their NNCSS - VoIP Succession CSE 1000 Rls. 2.0 or the VoIP Succession 1000/1000M Rls. 3.0 Installation & Maintenance certification. Subsequently, another more difficult version of the Succession 1000/1000M Rls. 3.0 Exam must be successfully completed to obtain this certification.

    In the IT industry, certifications are a means to validate an individual's expertise within a specified area. The above Nortel IP Telephony certifications are some of the tools that can demonstrate the capabilities of an IP Telephony support professional. These certifications could not replace years of industry experience, but they do provide the foundation to support and manage Nortel Voice over IP solutions.

    The next tip will discuss Nortel's Design IP Telephony certification track.

    Richard Parsons (CCIE#5719) is a Manager of Professional Services for Callisma Inc., a wholly owned subsidiary of SBC. He has built a solid foundation in networking concepts, advanced troubleshooting, and monitoring in areas such as optical, ATM, VoIP, routed, routing, and storage infrastructures. Rich resides in Atlanta GA, and is a graduate of Clemson University. His background includes senior and principal consulting positions at International Network Services, Lucent, and Callisma.


    Verizon Adds Managed Nortel VOIP Service | killexams.com real questions and Pass4sure dumps

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    Microsoft, Partners Ready to Unify Messaging | killexams.com real questions and Pass4sure dumps

    News

    Microsoft, Partners Ready to Unify Messaging
  • By Scott Bekker
  • 06/08/1999
  • Microsoft Corp. has been more than hinting at its strategies for unified messaging for knowledge workers in the past couple of months, striking fear into the hearts of business intelligence vendors everywhere.

    Today the company is releasing specific details about that strategy and the tools enterprises will need to use it. The solution that Microsoft has in mind utilizes Windows NT/2000 operating systems, Exchange Server and Windows CE to provide knowledge workers with "any-time, anywhere access via any phone or other device to a single box containing e-mail, voicemail, fax and page messages."

    The company is partnering with Lucent Technologies Inc., Nortel Networks Corp. and Active Voice Corp. (www.activevoice.com), a computer telephony integrator, to provide the backbone for this infrastructure.

    "Customers want access to all types of business-critical communications any time, anywhere," says Steve Ballmer, president of Microsoft Corp. "Today we're outlining a Microsoft vision for unifying the voice and data worlds to make knowledge workers more productive and enable companies to innovate more quickly and compete more effectively."

    Lucent will be developing its Unified Messenger, which saves voice mails in the same box as e-mail, faxes and other documents, on top of Microsoft Exchange Server. Nortel will be extending CallPilot, a similar product to Unified Messenger, to the Exchange platform. Finally, Active Voice will be rebuilding Unity, it's Windows NT-based communications server, to take full advantage of Exhchange.

    This will all become part of the next release of Exchange Server, code-named Platinum and presently in the Beta 2 phase. Gordon Mangione, product unit manager for Microsoft Exchange, detailed many of the new features and aspects of the architecture during a technical session at the Microsoft TechEd user conference last month.

    Platinum includes URL addressability for all hierarchies, folders, messages and attachments. "We’re basically making all of the data in an Exchange server Web-readable," Mangione said.

    Integration of that feature with Office 2000 should allow Web access to mailboxes. The products will be capable of determining the type of browser in use, and those with support for XML should have a Web experience of Outlook that is nearly identical to an Outlook client, Mangione said.

    Microsoft CEO Bill Gates has also highlighted his vision for knowledge management which he tagged the "digital dashboard" at a CEO summit last month. Gates says instead of creating a new infrastructure, solutions should be designed to lay over and relate to the existing one.

    Gates also went on to discuss the advances in wireless technology and how it will allow all types of data, including e-mail, voice messages, news and Web sites to be accessed from any device in a format that's easily understood by the user. Using the Windows CE platform, Gates says the Redmond campus will adopt wireless devices to make their jobs easier.

    Microsoft senior vice president Bob Muglia outlined four initiatives of the knowledge management plan at his TechEd keynote last month: digital dashboards, Web Store technology, mobile and wireless solutions and intelligent interfaces. -- Brian Ploskina

    About the Author

    Scott Bekker is editor in chief of Redmond Channel Partner magazine.



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    zoho.com : https://docs.zoho.com/file/5r1nhae7117bc52ce4fb4a9ccd9104a8dfb5d
    Calameo : http://en.calameo.com/books/00492352613a21b1bd550






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