Avaya Aura Contact Center

Avaya to accelerate Cloud Contact core Adoption for Asia-Pacific Market | killexams.com Real Questions and Pass4sure dumps

Avaya to introduce conclusion-to-end Contact middle-as-a-service choices that enable BPOs to bring differentiated functions with flexible deployment options

SINGAPORE, April 25, 2018 /PRNewswire/ -- Avaya Holdings Corp. (NYSE: AVYA), a number one international communications enterprise, introduced these days that it is strengthening its commitment to the company method Outsourcing (BPO) community within the Asia-Pacific region. Avaya is introducing end-to-conclusion Contact core-as-a-provider (CCaaS) options for the Asia-Pacific market, with the primary choices obtainable in India and the Philippines in July 2018, followed by using the leisure of APAC by way of December 2018.  

The Avaya CCaaS offerings will give BPOs with bendy deployment options for relocating to the cloud, enabling them to bring differentiated services that raise group of workers efficiency and permit business processes to be automated. BPOs will proceed to get hold of the constant experiences they predict from Avaya, and be in a position to move operations to the cloud at their own tempo, whereas they proceed to center of attention on including price to their purchasers.

Avaya made the announcement after a dedicated roundtable session with main BPO valued clientele in region, held as a part of the journey Avaya Asia Pacific adventure taking area in Singapore nowadays. Avaya executives thanked BPO valued clientele for his or her dedication to the business, gave tips on new initiatives, and discussed how to work collectively to create more advantageous mutual cost.

Avaya is actively driving digital transformation initiatives with one of the leading BPOs in the APAC region, helping them to build exciting and differentiated solutions that transform customer journey and bring superior price. Avaya gives contact core solutions for the right 10 outsourcers in the Philippines, the properly 5 BPOs in Japan, each main BPO in India, along with many different BPOs across APAC.

the brand new cloud offerings comply with on from Avaya's acquisition this 12 months of Spoken Communications, a leading innovator in CCaaS solutions for business consumers. Spoken's cloud-native, multitenant architecture is seamlessly built-in with Avaya charisma and Elite technologies, providing a sturdy structure for Avaya's omnichannel offerings akin to Oceana and for its Unified Communications-as-a-provider solutions. With Spoken now a part of the Avaya family, BPOs can access voice services on the cloud for his or her US purchasers, featuring them with more desirable flexibility and scalability options.

"Our relationship with the BPO group is one which is terribly advantageous to Avaya, and we're proud to had been long-standing partners with so many organizations within the APAC vicinity -- the core of our BPO ecosystem. helping this vicinity is a big driver of our funding, product development and go-to-market method for the BPO sector. nowadays, we're doubling down on our commitment to this neighborhood, and offering a roadmap for our purchasers' transformation journeys."

Jim Chirico, President and Chief government Officer, Avaya

"We see Avaya as a relied on accomplice, one which we want alongside us as we move ahead on our transformation experience. Avaya shares our vision for leveraging rising know-how traits like precise-time speech analytics and robotic technique automation to radically change the customer journey, and improve productivity, accompanied with cloud transition."

Sandip Sen, world CEO, AEGIS BPO.

"we're actively investing in emerging applied sciences that can also be leveraged emigrate features past voice, and enable our BPO purchasers to increase efficiency, drive automation and provide greater flexibility in deployment. we're giving our BPO valued clientele the liberty to choose the capabilities they need to area on the cloud, while minimizing company disruption and enabling them to center of attention on developing business cost."

Laurent Philonenko, SVP and GM, solutions and technologies, Avaya

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Avaya and Afiniti partner to deliver pleasing and confirmed, AI-pushed Behavioral Pairing to the Contact center | killexams.com Real Questions and Pass4sure dumps

WASHINGTON - April 24, 2018 - (Newswire.com)

Avaya Holdings Corp (NYSE: AVYA), the area's leading provider of contact core solutions, and Afiniti, the world's main company of AI-based behavioral pairing options, nowadays announced a strategic partnership to increase business consumer event and make contact with core performance via a distinct integration of synthetic intelligence into contact middle routing know-how.

this first-of-its-variety collaboration will natively integrate Afiniti commercial enterprise Behavioral Pairing with the market-main, Avaya Contact center platform on which enterprise consumers around the globe rely for reliability at scale.

Afiniti business Behavioral Pairing discovers and predicts patterns of interpersonal behavior to optimally pair clients with agents. With over ninety patents, Afiniti's know-how examines enterprise facts to determine patterns of successful behavioral interactions and applies these patterns in real time to drive advancements in commercial enterprise profitability, consumer delight, and consumer health.

"each business is looking to get greater out of their contact center, and AI is the subsequent foremost shift within the means contact facilities function," noted Jim Chirico, Avaya President and CEO. "Working with Afiniti offers a different, proven AI providing, and is an extra instance of Avaya investing in transformative technologies to bring unparalleled contact core efficiency to organizations everywhere."

"This partnership highlights the shift in the communications and collaboration marketplaces towards artificial intelligence and computing device learning technologies as a transformational device for big commercial enterprise," mentioned Zia Chishti, Afiniti CEO and Founder. "today, Afiniti's AI is helping to store lives and is delivering billions of bucks in profitability to our world shoppers. Our new partnership and native integration with Avaya will accelerate the pace at which our joint clients will force precisely measurable value to their shareholders and consumers."

Watch the video of Jim Chirico, Avaya and Zia Chishti, Afiniti right here.

Optimizing interactions between valued clientele and agents leads to superior pride and loyalty, more desirable exceptional of existence, and superior revenue and profitability. IDC estimates that the international price of income and cost transactions flowing throughout the contact middle in 2018 should be about $5 trillion, reflecting opportunities in healthcare, telecommunications, shuttle, hospitality, utility, insurance, banking, among different industries with colossal, consumer-facing operations. Avaya and Afiniti are partnering to optimize this market opportunity.*

"The native integration between Avaya and Afiniti will allow contact core purchasers to with no trouble install artificial intelligence technology to obtain measurably more desirable business results," talked about Dr. E. Brent Kelly, main Analyst, KelCor, Inc. "This solution will also be applied to a large number of contact core enterprise metrics together with improving earnings, decreasing costs and lengthening client pride and is specifically eye-catching as Afiniti reduces consumer chance by using an influence-primarily based pricing mannequin."

Integrating the Afiniti enterprise Behavioral Pairing expertise into Avaya's market-main outbound and inbound voice routing options, Avaya air of mystery Contact center Elite, Avaya Proactive Outreach manager and Avaya Oceana, extends the value of customers' existing Avaya funding while including tremendously impactful AI capabilities.

This partnership will bring an AI edition of Avaya charisma name core Elite within the third quarter this yr, enabling companies to improvement from Behavioral Pairing for both on-premises and cloud deployments. Following this may be integration with Avaya Proactive Outreach manager and Avaya Oceana.

Afiniti remains a constitution member of the A.I.join, an Avaya-led initiative that brings together an ecosystem of carriers and builders taking an energetic half in building AI-driven solutions. A.I.join is accelerating the adoption of AI options in touch center and unified communications options.

*IDC research commissioned by means of Afiniti, and Afiniti analysis

About Avaya

Avaya is a worldwide chief in digital communications utility, functions and devices for companies of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications present the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless conversation experiences for our valued clientele, and their consumers. Our expert planning, support and management functions teams assist optimize options, for tremendously respectable and effective deployments. Avaya Holdings Corp. is traded on the NYSE beneath the ticker AVYA. For extra advice, please talk over with www.avaya.com

About Afiniti

Afiniti enterprise Behavioral Pairing uses artificial intelligence to determine refined and helpful patterns of human interaction so as to pair people on the groundwork of behavior, leading to more a hit interactions and measurable increases in business profitability. Afiniti operates throughout the area, and has measurably driven billions of greenbacks in incremental value to its customers.

Afiniti has over a hundred and fifty deployments in major organizations throughout more than a few sectors, together with telecommunications, coverage, financial features, hospitality and healthcare, and has optimized more than 600,000 brokers and seven hundred million customers. Afiniti's expertise consistently learns and improves, inspecting 1.3 million interactions daily to refine its pairings. For greater guidance, please talk over with http://www.afiniti.com

Cautionary note concerning forward-searching Statements

This doc carries certain "ahead-searching statements." All statements aside from statements of historic truth are "forward-searching" statements for functions of the U.S. federal and state securities laws. These statements can be recognized by means of forward searching terminology reminiscent of "assume," "accept as true with," "proceed," "may," "estimate," "are expecting," "intend," "may additionally," "may," "our imaginative and prescient," "plan," "capabilities," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or similar terminology and include, but are not limited to, anticipated function releases, statements about future items, expected money reductions and statements about increase, exchange list and more advantageous operational metrics. The business has based mostly these forward-searching statements on its latest expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are least expensive, such forward-searching statements are simplest predictions and involve favourite and unknown dangers and uncertainties, lots of which might be beyond its handle. The factors are discussed within the business's Registration observation on form 10 filed with the Securities and alternate commission, could cause its actual results, efficiency or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied via these forward-searching statements. For an extra list and description of such hazards and uncertainties, please confer with the enterprise's filings with the SEC that are available at www.sec.gov. The business cautions you that the listing of important elements covered in the company's SEC filings may also no longer comprise all the cloth components which are important to you. furthermore, in light of those risks and uncertainties, the concerns talked about within the ahead-searching statements contained during this report may no longer in reality happen. The business undertakes no obligation to publicly replace or revise any ahead-looking statement because of new counsel, future hobbies or in any other case, except as otherwise required by means of legislation.

related LinksAfiniti web page

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long-established source: Avaya and Afiniti associate to deliver wonderful and proven, AI-driven Behavioral Pairing to the Contact middle

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IntraNext programs : adventure Intelligence™ Rated Avaya air of mystery 7.1 Compliant | killexams.com Real Questions and Pass4sure dumps

IntraNext techniques introduced that its experience Intelligence™ computer Telephony Integration (CTI) utility platform has accomplished Avaya compliance and compatibility checking out and is rated compliant with Avaya charisma® conversation supervisor 7.1 and Avaya air of mystery application Enablement capabilities 7.1.

IntraNext’s experience Intelligence capabilities aid contact facilities boost efficiencies and increase the level of carrier delivered to valued clientele. Integrating into present infrastructure environments to collect pre-call intelligence, name routing enterprise rules, and customer information, makes it possible for brokers to focus on supplying finest-in-class client carrier. With personalized screen pops and softphone toolbar alternate options, event Intelligence provides agents with the tools they want after they want them.

The experience Intelligence application answer joins IntraNext’s iGuard™ DTMF information seize solution which bought its compliance and compatibility ranking with Avaya air of mystery 7.1 in 2016. iGuard allows for purchasers to enter in my opinion Identifiable suggestions on their mobile keypad effectively getting rid of the verbal alternate of sensitive facts all over are living agent interactions. iGuard helps contact facilities with information security and PCI DSS compliance.

Patrick Brown, CEO, brought up, "Compliance with Avaya aura verbal exchange manager and utility Enablement capabilities 7.1 means our purchasers can think confident that our experience Intelligence solution will efficaciously interoperate with their latest Avaya communications infrastructure. the use of experience Intelligence in their contact core can aid purchasers minimize can charge of ownership whereas presenting agents with precise-time experience intelligence to their computing device."

IntraNext is a technology accomplice within the Avaya DevConnect program and turned into a recipient of the 2015 Avaya DevConnect Innovation Awards.

About IntraNext

IntraNext techniques has developed contact center options for over two decades. IntraNext’s product portfolio consists of event Intelligence™, an industry leading computer Telephony Integration (CTI) answer, and iGuard™, a DTMF records capture answer for reside agent interactions.

View source version on businesswire.com: https://www.businesswire.com/information/home/20180426006437/en/

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each day horoscope for Tuesday June 19 – here’s what the celebrities have in store for you these days | killexams.com real questions and Pass4sure dumps

ARIES

March 21 to April 20

Ambition is turning out to be, and also you recognise you want a profession and not only a job.

It might imply combining work and studying.

however for those who explain your plans, the household will be happy with you and very supportive.

as an alternative of wondering if love will last, without problems enjoying it makes it more advantageous and greater passionate.

TAURUS

April 21 to may additionally 21

these days, you realise that one in every of your ideas is starred for essential success.

As clever Mercury groups with Jupiter, you've got the tactics and good fortune as a way to make that thought profitable.

As for love, doing too a lot to hold a associate happy can dilute the ardour.

but now that you would be able to balance the give and absorb a relationship.

GEMINI

can also 22 to June 21

discovering the right region to live, and the right housemates or partner to share it with you is a challenge.

however you make a breakthrough if you happen to devise a healthy dietweight-reduction plan.

chums and family unit are keen to are trying it, and it might develop into a spare-time enterprise.

a name your household used long in the past is a source of good fortune.

melanoma

June 22 to July 22

inserting goals in writing makes them actual and gives a push.

The one adult you are expecting to doubt you can do the actual opposite.

speaking about have faith and actuality isn’t the equal as residing it, which might now make a partnership staggering.

if you’re single, you meet identical twins, yet will best be attracted to one.

LEO

July 23 to August 23

profitable people over along with your creative ideas gives you pride.

but it surely’s in case you consist of a practical aspect and do some clever costings that you just’re successful.

Romance that offers pleasure can look shallow, however with Venus in your signal, you stir more passion.

good fortune visits a apartment with circular home windows.

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VIRGO

August 24 to September 22

trying to slot in with other americans, notably a brand new accomplice’s friends, is tempting.

Success might be sweeter if it’s created through the precise you.

partners and chums will reply warmly.

Single? take a look at a Taurus who plays 5 musical instruments.

A enterprise which will have your family name is closer than you feel.

LIBRA

September 23 to October 23

Overheard advice can assist you make development at work, but this sly approach isn't your vogue.

show your experience of fairness as a substitute and you can benefit even more success that manner.

if you’re in love, set apart passionate time to spend together.

Single? Your dream date is walking a dog in the event you first meet.

SCORPIO

October 24 to November 22

because the moon lights up your group chart, a chat with a person you consider you’ve universal for ever ignites surprising emotions.

It may well be love, however also a sense of loyalty.

go along with this feeling, because the results can be striking.

At work, your quiet self assurance receives more desirable results than other people’s boasting.

SAGITTARIUS

November 23 to December 21

looking extra intently at why you act the style you do can make stronger self belief.

checking out extra about yourself is the key to help you take note people, primarily partners.

a choice it is the opposite of what you predict brings awesome luck into your lifestyles.

New love is an adventurous Aries.

CAPRICORN

December 22 to January 20

pass-chart clashes could make your words blunt, mainly at work, however there’s a freedom in this you may also relish!

just be certain you retain the correct individuals on the correct facet.

Your travel zone lights up and a experience that’s been a dream starts to show true.

A love query that sounds casual has a deep which means.

AQUARIUS

January 21 to February 18

There’s a personal transformation on each layer of your chart, but in particular in a career context.

So if there’s a step you’ve been ready to make, or a contract you hoped to sign, it’s very shut.

Love that’s been crammed with stops and starts makes progress and may go all the way to a primary or 2nd wedding day.

BROMANCE lady marries lengthy-misplaced BROTHER after hiding relationship from family for 10 years

BROOKIE'S established Kelly Brook leads Ascot fashion stakes with candy World Cup tribute

vogue POLICE From noodle trackies to human enamel heels - here are the worst vogue fails

sister act Mum & daughter who ‘get flawed for sisters’ go to Ibiza pool events together

WHO'S LAUGHING NOW woman transforms body in 6 months after boyfriend's suggest cellulite jibes

WHODUNIT Mum finds condom wrapper within the laundy - however is it her husband's or younger sons'?

PISCES

February 19 to March 20

A partnership moon lights up your marriage chart, and present relationships glow with feelings.

here's your moment to give, or request, a glorious fresh beginning.

if you’re single, someone you assumed was attached can come lower back as obtainable.

good fortune connects your start month and a ebook title to win a prize.

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Business-Tests [4 Certification Exam(s) ]
CA-Technologies [21 Certification Exam(s) ]
Certification-Board [10 Certification Exam(s) ]
Certiport [3 Certification Exam(s) ]
CheckPoint [40 Certification Exam(s) ]
CIPS [4 Certification Exam(s) ]
Cisco [312 Certification Exam(s) ]
Citrix [46 Certification Exam(s) ]
CIW [17 Certification Exam(s) ]
Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [74 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
CPP-Institute [1 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
DELL [9 Certification Exam(s) ]
DMI [1 Certification Exam(s) ]
ECCouncil [21 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [127 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Fortinet [12 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [8 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [28 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [743 Certification Exam(s) ]
HR [2 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IBM [1518 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [62 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [23 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [25 Certification Exam(s) ]
Microsoft [361 Certification Exam(s) ]
Mile2 [2 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [36 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [261 Certification Exam(s) ]
P&C [1 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [11 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [9 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [1 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [133 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [32 Certification Exam(s) ]
Vmware [57 Certification Exam(s) ]
Wonderlic [1 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]

References :

Dropmark-Text : http://killexams.dropmark.com/367904/12988367
Blogspot : http://killexamsbraindump.blogspot.com/2018/01/get-high-marks-in-6210-exam-with-these.html
Wordpress : https://wp.me/p7SJ6L-2mN
Google+ : https://plus.google.com/112153555852933435691/posts/28QsK3gyUW4?hl=en
weSRCH : https://www.wesrch.com/business/prpdfBU1HWO000KQET
Calameo : http://en.calameo.com/books/004923526a7edf56f7e38
zoho.com : https://docs.zoho.com/file/2xzfz2040e177352b4ba38f32c0967171eb84
publitas.com : https://view.publitas.com/trutrainers-inc/just-study-these-avaya-6210-questions-and-pass-the-real-test
Box.net : https://app.box.com/s/53k9tdnoh6q8pk26s1rmxo86261uy25d
speakerdeck.com : https://speakerdeck.com/killexams/real-6210-questions-that-appeared-in-test-today