Avaya Avaya Aura Contact Center

AI enterprise Earns Avaya Compliance | killexams.com Real Questions and Pass4sure dumps

November 12, 2018

Unified communications is fitting a cloud driven task – like most things in enterprise. because the cloud takes middle stage it allows a new wave of innovation, and an elevated presence of synthetic intelligence (AI).

SmartAction announced that its options at the moment are compliant with a couple of Avaya’s contact center options. The company of AI-powered digital agent solutions and Avaya technology companion and Avaya DevConnect member is proving an awful lot within the manner of abilities.

“The mixture of Avaya equipment and SmartAction cloud-primarily based AI automation helps our shared customers present amazing consumer aid by the use of the contact core. we are thrilled to efficiently finished compliance trying out and continue working alongside the Avaya team,” Mike Vanca, Chief Product Officer, SmartAction.

SmartAction already helps a few use circumstances, spanning 14 industries. The AI- powered digital brokers boast herbal language intent capture and routing, tech help, membership administration and more, and are without difficulty built-in with the Avaya aura platform for contact centres 7.1 and Avaya Session Border Controller for commercial enterprise 7.2.

“technology companions like SmartAction present yet one more proof point for Avaya’s imaginative and prescient of the AI-enabled customer adventure. The delivery of AI-powered digital agent services enables enterprises to present their own consumers greater effective and assorted self-provider alternatives, while increasing the efficiencies of their personal contact facilities via automation and machine gaining knowledge of,” Eric Rossman, vp, Partnerships and Alliances, Avaya.

Partnerships make the innovation required to support the digital age and this period of transformation possible. a local benefitting a superb deal because of this is AI.

Edited by Maurice Nagle

SmartAction options Now Rated "Avaya Compliant" | killexams.com Real Questions and Pass4sure dumps

Avaya aura Contact center Integrates fb, Twitter | killexams.com Real Questions and Pass4sure dumps

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Avaya Aura Contact Center Implementation

SmartAction Solutions Now Rated "Avaya Compliant" | killexams.com real questions and Pass4sure dumps

EL SEGUNDO, Calif., Nov. 12, 2018 SmartAction, the leading AI-powered virtual agent solution for contact centers, today announced that its solutions are compliant with key contact center solutions from Avaya, a global provider of business communications software, systems, and services.

SmartAction's AI-powered virtual agents automate conversations that live agents handle today. The cloud-based service works across 14 industries and dozens of use cases, from natural language intent capture and routing, to repetitive inquiries like order management, billing, roadside assistance, membership management, tech support, and much more. The solution is now compliance-tested by Avaya for compatibility with the Avaya Aura® platform for contact centers 7.1 and Avaya Session Border Controller for Enterprise 7.2.

SmartAction is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  

As a Technology Partner, SmartAction is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

Quotes:"The combination of Avaya equipment and SmartAction cloud-based AI automation helps our shared clients offer exceptional customer support via the contact center. We are thrilled to successfully complete compliance testing and continue working alongside the Avaya team."-- Mike Vanca, Chief Product Officer, SmartAction

"Technology partners like SmartAction offer yet another proof point for Avaya's vision of the AI-enabled customer experience. The delivery of AI-powered virtual agent services allows enterprises to offer their own customers more effective and distinctive self-service options, while increasing the efficiencies in their own contact centers through automation and machine learning."-- Eric Rossman, vice president, Partnerships and Alliances, Avaya

Additional Resourceswww.devconnectmarketplace.com/marketplace/smartactionwww.avaya.com/devconnectwww.avaya.com/aiconnect

About AvayaAvaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.

About SmartActionSmartAction is the leading provider of AI-powered virtual agents for contact centers. Businesses automate conversations that live agents handle today over voice, chat, and text using SmartAction's cloud-based virtual agents. Every solution is powered by proprietary conversational AI and delivered with a dedicated team of SmartAction CX experts, who guide the transformation to automation for the most human-centric AI experience possible. For more information, visit www.smartaction.ai.  

View original content:http://www.prnewswire.com/news-releases/smartaction-solutions-now-rated-avaya-compliant-300747682.html

SOURCE SmartAction

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Calabrio Expands ACD Integrations with Avaya Aura Contact Center | killexams.com real questions and Pass4sure dumps

MINNEAPOLIS, May 28, 2014 (GLOBE NEWSWIRE) -- via PRWEB - Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.

Calabrio's latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.

"We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control," said Tom Goodmanson, president and chief executive officer of Calabrio. "We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD."

Calabrio's direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.

Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio's integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.

Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.

A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.

For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This article was originally distributed on PRWeb. For the original version including any supplementary images or video, visit http://www.prweb.com/releases/2014/05/prweb11888967.htm

New York Mets Run a Triple Play with Avaya | killexams.com real questions and Pass4sure dumps

Avaya Networking, Aura Contact Center and Unified Communications will help improve customer service and enhance the fan experience at Citi Field

SANTA CLARA, CA --(Marketwired - January 17, 2017) - Avaya today announced that the New York Mets organization will implement the Avaya Aura® Platform for contact center and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The goal: Transform the way the team communicates, collaborates and serves its fans.

With Citi Field -- the Mets' home stadium -- seeing upwards of 3 million visitors per year, the ball club recognized a need to modernize its ticketing operations department. The Mets moved forward with Avaya Aura, an advanced unified communications and contact center solution, for new capabilities that will meet the needs for increased scale and faster, more personalized service, using Integration Partners, an Avaya Diamond-certified partner, to guarantee a smooth implementation.

The staff in the 100+ agent call center will now have productivity-boosting features such as a single, digital interface for managing all fan interactions, the ability to dial out of email using a single click, and the flexibility to use any available workstation. In addition, new tools will allow the club to better track the number of calls coming in and out of its ticketing department, providing greater visibility into agent performance while capturing the rich customer details that lead to next level of service. Future integration between Avaya Aura and the organization's CRM platform will help ensure that fans have the best possible customer experience when purchasing seats or season ticket packages.

Unified communications boosts staff collaboration

With Avaya networking infrastructure that supports enterprise-wide collaboration, Mets team executives will have an integrated voice, video, data, and web communications to manage their mobility and conference needs. Features such as mobile twinning, which automatically enables calls to employees' office extensions to be accessed on their cell phones will effectively mobilize their workforce, ensuring staff can respond no matter where they are without delay.

Additionally, since Avaya's advanced unified communications solution can extend across locations, the Mets front office at Citi Field will soon be able to seamlessly communicate and collaborate with colleagues who are in Florida for spring training, or with affiliated teams such as the Brooklyn Cyclones.

Resilient network is easy to manage and maintain

With 40,000+ people in the stands on game days, the Mets staff can't afford to have any problems communicating. And thanks to a resilient and secure Avaya networking environment that's proven itself at multiple Olympic Games, employees throughout Citi Field -- a 1.2 million square foot facility - are ensured best-in-class uptime that guards against costly Wi-Fi outages and dropped calls.

Even better, the Mets will use Avaya Managed Services to oversee its smart stadium experience. Designed to maximize performance and simplify the way businesses deliver unified communications and contact center solutions, Managed Services will significantly reduce the amount of time the Mets highly-skilled IT staff spend maintaining and managing its network, helping the club save money by reducing the total cost of ownership of its communications infrastructure and management.

"The NY Mets have millions of loyal fans and want to provide them the best experience. Avaya understands exactly where we need to go and delivers the technology that the Mets and their fans can count on."

Tom Festa, Vice President of Technology for the New York Mets

Avaya ENGAGE 2017 welcomes Tom Festa, who will be joining Avaya CMO, Morag Lucey, on stage in Las Vegas on February 14 for a panel titled, "CIOs and CMOs: Better together to drive transformation."

About Avaya

Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com and www.avayasports.com.

About Integration Partners

Integration Partners (www.integrationpartners.com) is a collaboration and networking services engineering firm specializing in solutions that are open, scalable and drive to greater productivity and competitiveness for their clients. Their portfolio serves enterprises nationwide with Cloud, Security, Advanced, and Managed Services. Integration Partners is a privately held company headquartered in Lexington, Massachusetts.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [36 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [269 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [11 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]

References :

Dropmark-Text : http://killexams.dropmark.com/367904/12988367
Blogspot : http://killexamsbraindump.blogspot.com/2018/01/get-high-marks-in-6210-exam-with-these.html
Wordpress : https://wp.me/p7SJ6L-2mN
Google+ : https://plus.google.com/112153555852933435691/posts/28QsK3gyUW4?hl=en
weSRCH : https://www.wesrch.com/business/prpdfBU1HWO000KQET
Calameo : http://en.calameo.com/books/004923526a7edf56f7e38
zoho.com : https://docs.zoho.com/file/2xzfz2040e177352b4ba38f32c0967171eb84
publitas.com : https://view.publitas.com/trutrainers-inc/just-study-these-avaya-6210-questions-and-pass-the-real-test
Box.net : https://app.box.com/s/53k9tdnoh6q8pk26s1rmxo86261uy25d
speakerdeck.com : https://speakerdeck.com/killexams/real-6210-questions-that-appeared-in-test-today