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Exam Number : 6210
Exam Name : Avaya Aura Contact Center Implementation
Vendor Name : Avaya
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6210 exam Format | 6210 Course Contents | 6210 Course Outline | 6210 exam Syllabus | 6210 exam Objectives

Test Detail:
The Avaya 6210 exam, also known as Avaya Aura Contact Center Implementation, is designed to assess the knowledge and skills of professionals involved in implementing Avaya Aura Contact Center solutions. The exam evaluates the candidate's understanding of contact center architecture, deployment models, configuration, and troubleshooting. Here is a detailed overview of the test, including the number of questions and time, course outline, exam objectives, and exam syllabus.

Number of Questions and Time:
The Avaya 6210 exam consists of multiple-choice questions. The exact number of questions may vary, but on average, there are around 60 questions. Candidates are provided with a specified amount of time to complete the exam, typically around 90 minutes.

Course Outline:
The Avaya 6210 exam covers various syllabus related to Avaya Aura Contact Center implementation. The course outline may include the following key areas:

1. Architecture Overview:
- Understanding the Avaya Aura Contact Center architecture, components, and their functions.
- Familiarity with different deployment models and their benefits.

2. Solution Design and Planning:
- Gathering customer requirements and translating them into an Avaya Aura Contact Center solution design.
- Identifying the necessary hardware, software, and network infrastructure components for implementation.
- Planning for scalability, high availability, and disaster recovery.

3. Installation and Configuration:
- Installing and configuring Avaya Aura Contact Center software and hardware components.
- Configuring telephony integration, routing strategies, agent desktops, and other contact center features.
- Understanding the configuration options and best practices for optimal performance.

4. Testing and Troubleshooting:
- Performing system tests to validate the implementation and ensure proper functionality.
- Troubleshooting common issues related to installation, configuration, and integration.
- Understanding diagnostic tools and techniques for identifying and resolving problems.

Exam Objectives:
The objectives of the Avaya 6210 exam include evaluating the candidate's ability to:

1. Understand Avaya Aura Contact Center architecture and deployment models.
2. Design and plan an Avaya Aura Contact Center solution based on customer requirements.
3. Install and configure Avaya Aura Contact Center components.
4. Integrate Avaya Aura Contact Center with telephony systems and other contact center applications.
5. Perform testing and troubleshooting of Avaya Aura Contact Center implementations.
6. Follow best practices for secure and reliable Avaya Aura Contact Center deployments.

Exam Syllabus:
The exam syllabus provides a detailed breakdown of the syllabus and subtopics that candidates need to study. It may include:

1. Avaya Aura Contact Center Overview
2. Architecture and Deployment Models
3. Solution Design and Planning
4. Installation and Configuration
5. Telephony Integration
6. Routing and Scripting
7. Agent Desktops and Features
8. Reporting and Analytics
9. System Testing and Troubleshooting

Candidates should refer to the official Avaya documentation and study materials specific to the Avaya 6210 exam for the most accurate and up-to-date information on the test details, course outline, exam objectives, and exam syllabus.

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The 6210 Avaya Aura Contact Center Implementation exam is designed for individuals who want to become certified as an Avaya Aura Contact Center Implementation specialist. The exam measures a candidate's knowledge of contact center architecture, installation, configuration, administration, and troubleshooting. The exam consists of 68 multiple-choice questions and must be completed within 90 minutes.

One of the key areas covered in the exam is contact center architecture. Students must have a strong understanding of the different components that make up the contact center, such as the Avaya Aura Communication Manager, the Avaya Aura Contact Center, and the Avaya Aura Experience Portal. They must also be familiar with how these components interact with each other to provide a seamless customer experience.

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Another important subject covered in the exam is installation and configuration. Students must be able to install and configure the different components of the contact center, including Communication Manager, Contact Center, and Experience Portal. They must also be familiar with different installation options and how to configure different components to meet specific customer needs.

Administration is another important area covered in the exam. Students must have a strong understanding of how to manage and administer different contact center components, including users, agents, queues, and skillsets. They must also be familiar with different administration tools, such as the Contact Center Manager Administration (CCMA) tool and the Avaya Aura Communication Manager Administration tool.

Configuration is another key area covered in the exam. Students must have a thorough understanding of how to configure different contact center features, such as Interactive Voice Response (IVR), Automated Call Distribution (ACD), and Call Recording. They must also be familiar with different configuration options, such as configuring virtual queues and setting up different routing options.

The exam also covers reporting. Students must have a strong understanding of how to generate different contact center reports, including performance reports, historical reports, and real-time reports. They must also be able to customize and schedule reports as per organizational needs. Preparing exam with killexams.com resources is much easy. Killexams exam PDFs containing real exam questions, practice questions and exam simulator is very effective for the exam. Moreover, these exam resources are very authentic and dependable as compared to other resources on internet.

Troubleshooting is another important area covered in the exam. Students must be able to identify and troubleshoot different contact center issues, including call routing issues, agent login issues, and IVR issues. They must also be familiar with different troubleshooting tools and techniques, such as the Contact Center Management Portal (CCMP) and the Contact Center Management Control (CCMC) tool.

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6210 Avaya Aura Contact Center Implementation exam is an important exam for individuals interested in pursuing a career as an Avaya Aura Contact Center Implementation specialist. The exam covers various syllabus related to contact center architecture, installation and configuration, administration, configuration, reporting, and troubleshooting. Students must be prepared to study and understand these concepts to pass the exam and pursue a successful career as an Avaya Aura Contact Center Implementation specialist.

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