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1Z0-986 | Oracle Inventory Cloud 2017 Implementation Essentials

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1Z0-986 - Oracle Inventory Cloud 2017 Implementation Essentials - braindump

Vendor Oracle
Exam Number 1Z0-986
Exam Name Oracle Inventory Cloud 2017 Implementation Essentials
Questions 73 Q & A
Recent Update November 13, 2018
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1Z0-986 exam Dumps Source : Oracle Inventory Cloud 2017 Implementation Essentials

Test Code : 1Z0-986
Test Name : Oracle Inventory Cloud 2017 Implementation Essentials
Vendor Name : Oracle
Q&A : 73 Real Questions

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Oracle Oracle Inventory Cloud 2017

Oracle’s Cloud programs: pay attention a Wolf in Sheep’s apparel | killexams.com Real Questions and Pass4sure dumps

The promise of the cloud is to liberate IT from the charge and burden of tiresome day by day IT administration, while offering greater freedom to select from the trade's newest and most excellent innovations. 

Too bad that goes against the very DNA of legacy ERP vendors such as Oracle, whose stock price and revenues traditionally are intently tied to habitual ninety% margins on maintenance for usual licensed application. 

in the meantime, for an ERP seller to rewrite a long time-historical ERP utility suites for the cloud has confirmed to be elaborate, costly and time consuming. furthermore, legacy ERP carriers are additionally being pressured to handle new competitors corresponding to Amazon web services.

In a likely try to show traction within the cloud to Wall highway, Oracle looks to be scrambling to create new cloud-selected revenue and consulting programs with names like "customary credit" for cloud services and "bounce to the Cloud." The apparent purpose: move clients to the cloud, while retaining Oracle's traditional profit margins.

CIOs Are voting With Their Budgets

A fresh CIO survey from J. P. Morgan highlightings a shift in CIO spending away from Oracle, primarily when it involves cloud computing: "The analyst's survey of 154 chief counsel officers published Oracle obtained essentially the most indications for "spending contraction" this yr. He also referred to the enterprise was outlined by using simply 2 percent of the executives as their "most crucial" supplier for cloud computing versus 27 % for Microsoft and 12 % for Amazon."  

among some customers, one reason behind subject about adopting the Oracle cloud is that it can result in even deeper supplier lock-in - which might explain Oracle's enthusiasm for promotion the swap. believe what Oracle's co-CEO Mark Hurd informed monetary analysts in a recent profits call: "When a customer who is on-prem paying us aid moved to the cloud, they pay us more money, They don't pay us one to at least one, they do not pay us two to one, they pay us greater like three to at least one. In some circumstances greater than three to at least one."  

if you do not need to pay as much as thrice extra, be sure you be aware of what you are doing earlier than signing a cloud cope with Oracle.  

The option, besides the fact that children, is also no longer sustainable - carrying on with to pay Oracle ~22% protection per 12 months on software belongings while receiving fewer and fewer new important utility releases and in lots of situations seemingly little protection and aid price.  

bear in mind that there's more than one way to "go to the cloud." If a utility as a service (SaaS) ERP platform doesn't make sense for you, Infrastructure as a service (IaaS) cloud hosting of your latest utility might also still be an alternative - and Oracle is not the only 1 who can supply it. selecting the incorrect cloud might result in escalating costs over time, rather than new efficiencies.

Evaluating Oracle's Cloud offers

Three Oracle Cloud classes are analyzed under and as you overview, we motivate you to ask the query, "Are we assured we are becoming extra and paying lower than we did earlier than?"

Oracle customer 2 Cloud - the primary attempt

This software changed into Oracle's attempt at decreasing the monetary hurdle to circulation to their cloud for Oracle purchasers of ERP, EPM, HCM, and CRM solutions from Oracle's Siebel, PeopleSoft, JD Edwards, and Oracle E-business Suite.  The application asks shoppers to surrender present utility licenses in return for a new Oracle cloud provider inside the same product household. 

here are three issues issues for this alternative:

  • understand Your real, ultimate bargain - The discounts you're at first offered may additionally no longer be the final bottom line. as an example, moving to Oracle SaaS may additionally require additional investments in Oracle infrastructure for look at various and development situations. This can also come as a surprise to a few consumers on the end after they have dedicated.
  • trust The hazards Of Paying Up entrance - You may be offered the "probability" to pay up front for future application utilization. earlier than you do, ask whether you're confident about what occurs if there's a controversy that influences extend or satisfactory in start of these cloud functions. what is your SLA? And what in case you don't utilize all the functions? Do you get a reimbursement?
  • consider Your Future decisions - once you have signed your contract, what decisions can be found to you sooner or later for non-Oracle cloud application? Are you locked-in or do you have got nonetheless have choice?
  • Oracle standard Cloud credits - The "fast-pass" To vendor Lock-in

    Oracle's comply with-as much as customer 2 Cloud become the announcement of Oracle's time-honored credit software for cloud services in 2017. The promise of everyday credit is flexibility in using Oracle's cloud product and rewards for shoppers who use it probably the most. here is a somewhat softer strategy where customers can preserve their present utility licenses however dip their toe within the Oracle Cloud pond and take a look at earlier than they buy.

    while you could believe Oracle's widespread credit would effect in consumers paying much less for cloud features the extra those capabilities are used, the truth for a lot of consumers is rather the opposite. Palisade Compliance outlines this in amazing element: 

  • beneath the "monthly Flex" fee plan Oracle is pushing most aggressively, purchasers pay Oracle in boost for cloud features, which they might also or may additionally now not totally utilize. Ask Oracle what occurs to these functions you don't use. 
  • those same terms imply if you over-make the most of, you will incur a penalty - a great deal like overage costs on a cellular telephone plan with limited minutes. in place of getting a extent bargain, the extra you utilize the application over your cap, the more you are going to pay.
  • You pays greater than what your contract looks to require. The suggestions on when discounts do and don't practice are advanced and tend to effect in purchasers paying more than they might predict, in line with Palisade's analysis.
  • make certain you take into account whether, in the technique of adding cloud credits to your contract, Oracle may be adding or altering different terms of your latest licensing agreements for utility now not within the cloud.
  • Oracle start to the Cloud - The "remaining improve"?

    essentially the most fresh Oracle Cloud application is Oracle's soar to the Cloud software, launched in 2018. This program is heavily tied to Oracle Consulting and claims to streamline and in the reduction of the fees of migrating to the Oracle cloud. In asserting soar, Oracle CTO Larry Ellison additionally boasted that it might be "the ultimate upgrade you'll ever do," implying that future software updates will take place on autopilot.  

    For any consumer who has been via a painful utility upgrade, this application can sound attractive. Oracle makes some daring marketing claims for leap, which warrant a little of scrutiny:

  • As said in the Register, Oracle says soar will "in the reduction of the time and price of cloud migration as much as 30%" versus what you may do on your own and enable the method to be completed "in as little as 20 weeks." the primary pink flag is that there aren't any published or documented comparisons to support both of Oracle's 30% claims. if they have proof, we have not viewed it.
  • The second crimson flag is customizations are possible not included. pretty much every Oracle ERP software environment today is personalized, but Oracle's answer to this looks to be to employ Oracle Consulting to help remove these customizations. The SVP of Oracle Consulting states, "What our consulting crew will do is say, 'How do we unwind that complexity and train you to take capabilities of the out-of-the-box trade finest practices developed into our cloud know-how?'" In other words, if the exciting enterprise techniques supported by using your customizations can't be decreased to configuration settings within Oracle's cloud application, make sure you are expecting that you just seemingly have to provide them up.
  • The closing element to look forward to is that this claim that Oracle SaaS functions can be more straightforward to control. while many organizations would want to get out of the company of implementing ERP enhancements, the fact is you will likely nonetheless be upgrading, just at Oracle's pace and with Oracle doubtlessly having extra influence over the know-how selections. Ask even if you have confidence that each one Oracle improvements can be worthwhile advancements. Then make certain you are able to handle the practicing and alter management concerns that may also arise when software changes arrive, every now and then before clients are ready for them.
  • more desirable selections Exist

    below power to prove itself in the cloud, Oracle, in turn, is pressuring valued clientele into an unnatural act - making a dedication to the Oracle cloud, despite even if it serves their business hobbies. while the knowledge for digital innovation is extremely good, a whole lot of the innovation in cloud utility is coming from extra agile startups, who aren't careworn with preserving legacy application roadmaps and contours. 

    in terms of cloud IaaS, it may well be more really useful for businesses to have option to maintain their current utility investments and customizations, however migrate these to a cloud IaaS platform of their alternative.  

    Even whereas adopting SaaS, most corporations will wind up with a hybrid IT atmosphere, together with native information middle and standard server hosting, as well as genuine SaaS and IaaS cloud substances. You may find it makes experience to take expertise of the efficiencies provided by means of a leading IaaS issuer, akin to AWS, in aggregate with the application you have got already licensed and customised to support your business.  

    Rimini highway can be your ally in this transition. we can support your internally-deployed and cloud-hosted environments in a unified style. allow us to be your relied on, impartial advisor, providing application-neutral perspective on which new cloud capabilities and applications make the most sense on your company, in response to our insight into your atmosphere and operations.  

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    Oracle so as to add SD-WAN Capabilities through Talari Deal | killexams.com Real Questions and Pass4sure dumps

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    Larry Ellison Sees Expansive opportunity For Oracle's Revamped Cloud | killexams.com Real Questions and Pass4sure dumps

    by Aaron Ricadela

    Oracle executive Chairman and CTO Larry Ellison had a message for analysts lately: Now that Oracle has upgraded the computers, networks, and architecture that underpin its cloud computing carrier, it’s going to get greater aggressive on expense to position power on rivals.

    “We’ve received a really company infrastructure foundation beneath our most strategic product, which is Oracle Database,” Ellison told economic analysts at a late October assembly in San Francisco. “It’s a land rush now for cloud, and we give you the option to be very cost aggressive.”

    Ellison used his presentation, which adopted these of CEOs Mark Hurd and Safra Catz at the end of the company’s Oracle OpenWorld consumer convention, to argue that community velocity, computing device protection, and database performance improvements in Oracle’s cloud software are setting the desk for greater customers to flow databases in the coming yr from their own information facilities to online features. The efficiency advancements could let Oracle capture share from Amazon net services, which Ellison pointed out isn’t as perfect to serving huge, regulated businesses with data safety concerns in industries together with banking and telecommunications.

    “They haven’t modified their primary structure, and that they’re going to ought to,” he talked about. “everyone is going to must.”

    Oracle designed a second-era cloud infrastructure, obtainable now for brand spanking new valued clientele, to fulfill the wants of the commercial enterprise-scale Oracle Database users which are increasingly able to stream their workloads to on-line models. the new structure not best improves protection and reliability, it increases computing velocity, offering Oracle a cost talents towards AWS on account that cloud work is billed by way of the minute. “It’s discovered cash for us,” Ellison spoke of. “we are able to come up with the money for to be much extra aggressive on pricing than they could.”

    The utility big also confirmed new self sufficient Database capabilities including the potential for companies to isolate computing jobs from different valued clientele contending for components. the brand new infrastructure and database services may additionally pace shoppers’ moving transaction processing databases and analytical information warehouses to the cloud, pointed out Ellison.

    Oracle, the world’s largest organization of database administration utility, had 42.three% of the $33.1 billion relational database market in 2017, based on market researcher IDC. Microsoft become 2nd with 24.3% share adopted by using IBM with 12.7% and SAP with 6.8%. The cloud database chance alone may well be colossal, Oracle’s chairman observed.

    Oracle will pursue all cloud workloads, Ellison referred to, while pointing to how an awful lot of “the realm’s high-value records” is kept in Oracle Databases. “If we received the Oracle workloads in our cloud, how large would our cloud be?” Ellison mentioned to analysts.

    the new technology of Oracle Cloud Infrastructure is designed around three desires: more advantageous security and reliability; holding purchasers’ investments of their Oracle databases and functions via making them transportable to the cloud; and price and efficiency benefits in comparison with on-premises types, according to Ellison. in a single illustration of Oracle Cloud Infrastructure’s technical area, Oracle is providing remote direct reminiscence access (RDMA) so computer systems in a community can exchange statistics in memory faster without having access to every different’s working techniques. Oracle in its cloud provider has additionally separated controlling computers that run Oracle code from machines working purchasers’ code, to give a boost to security. “It’s high priced—we needed to add computer systems,” Ellison referred to.

    all the way through a separate Oracle OpenWorld presentation on cloud infrastructure, Oracle senior vice president Don Johnson mentioned the enterprise took a different technical strategy than in other public clouds, designing its computing provider for significant, regulated agencies with records security issues.

    Cloud Infrastructure and Apps Complementary

    The so-referred to as second-technology Oracle Cloud Infrastructure, which gives computing vigor, networking, and storage as online functions, could additionally inspire companies to flow more of their Oracle functions to online utility capabilities in a challenge to SAP.

    Cloud functions can help pressure Oracle Cloud Infrastructure demand, as corporations' own builders build capabilities operating on it that combine with on-line purposes so as to meet some enjoyable consumer need. “These are linked groups,” Ellison observed. SAP claimed about 27% of the $27 billion enterprise aid planning utility section final year, compared with virtually 21% for Oracle, in keeping with IDC.

    “We’re going to move from No. 2 in the back of SAP in purposes to No. 1 in SaaS,” Ellison noted. SAP is developing the opportunity for some customers to trust switching business applications suppliers via an upgrade to its S/4 Hana system that requires an SAP database, and an introduced intention to conclusion aid of some outdated versions of its ERP equipment with the aid of 2025.

    “There’s a real opportunity,” Ellison talked about. “We’re relocating SAP shoppers to the cloud—corporations you’ve heard of.”

    Aaron Ricadela is an Oracle director of strategic communications.

    ahead-looking Statements Disclaimer: Statements in this article concerning Oracle’s future plans, expectations, beliefs, intentions, and potentialities are “forward-searching statements” and are field to fabric dangers and uncertainties. Many components could affect Oracle’s current expectations and precise consequences, and will trigger actual results to differ materially. A dialogue of such factors and other risks that affect Oracle’s enterprise is contained in Oracle’s Securities and exchange fee (SEC) filings, including Oracle’s most contemporary studies on kind 10-okay and form 10-Q under the heading “chance elements.” These filings are available on the SEC’s site or at http://www.oracle.com/investor. All information in this article is existing as of October 25, 2018, and Oracle undertakes no obligation to replace any observation in mild of recent advice or future movements.




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    The leading CRM tools offer a full range of functionality | killexams.com real questions and Pass4sure dumps

    There's a CRM platform or marketing automation suite for every company size, every price range, and on-premises hosting or cloud deployment. They include a broad range of functionality, from traditional to cutting edge. The tough part for most organizations is sorting through all of the products to make the best choice.

    Here, we've tried to make the purchasing process less intimidating by providing a roundup of the leading CRM tools for sales, service and marketing. All of the vendors covered offer strong products, and they go out of their way to show what they do best. If you've done your homework by first assessing your needs and pegging them to business goals, the best options should be obvious, making the purchasing decision easier.

    Most of the CRM packages examined here offer the core functions, which generally include sales marketing and customer support. In some cases, this can extend to contact management, lead generation and monitoring, marketing automation, customized sales, and marketing messaging and campaign management. Pricing for these CRM tools typically is subscription-based.

    Adobe Marketing Cloud

    OS: Windows, macOS, LinuxDeployments: Software as a service (SaaS)Business size: All sizes

    There’s a CRM platform or marketing automation suite for every company. The tough part is sorting through all of the products to make the best choice.

    The Adobe Marketing Cloud enterprise-level platform offers customer engagement features and efficiency tools. It consists of integrated modules that address analytics, online user targeting, campaign management, social media marketing, content and channel management, user profile management, and campaign forecasting. A separate platform offers tools to help organizations understand and maximize audience engagement with premium TV and film.

    Adobe's cloud platform is integrated with the Microsoft Dynamics 365 platform and can access the sales and marketing data stored in Dynamics. This integration enables organizations to perform customer sales lifecycle management, audience segmentation and synchronized content delivery.

    The Adobe platform shares applications with Salesforce, Oracle and SAP CRM platforms, and features open APIs for third-party integration with even more CRM systems.

    Each module of the Adobe Marketing Cloud is priced separately, and the overall cost is based on the modules selected.

    HubSpot CRM

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Small to midsize

    HubSpot features core CRM functionality, strong social CRM integration, customer lifecycle functionality and integration with other HubSpot Inc. products, including HubSpot Sidekick for Business. HubSpot CRM also provides enhanced data collection capabilities.

    The product's customer lifecycle features include customer integration with Google Apps and email services, such as Gmail and Microsoft Outlook, as well as a contact timeline that tracks customer interactions and offers alerts and notifications.

    The software's data collection features leverage an integrated data warehouse with information from millions of companies worldwide, which HubSpot updates when information is added to a user's database.

    The product's data enrichment functionality goes beyond demographics and profile information and adds relevant information across a variety of domains and formats, such as news stories, blog entries and other media-based data.

    The database may contain information on specific people to help facilitate personal contact. This personal data collection extends to the product's social media functionality by importing social media-based information, including profile data and images of contacts, automatically.

    HubSpot CRM includes an open API for integration with other services.

    Pricing starts at $200 per month for 100 contacts; $800 per month for 1,000 contacts; and $2,400 per month for 10,000 contacts.

    Infusionsoft

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Small

    Infusionsoft provides core functionality for business-to-business (B2B) and business-to-consumer (B2C) organizations. The product includes contact management, customer engagement tracking, and lead capture and prioritization, as well as automation for marketing, billing, payments and customer follow-up.

    Infusionsoft's marketing automation features enable users to maintain personalized communication with customers via different channels, as well as sales automation to coordinate histories of customer interactions with support.

    The sales and marketing components work together to help organizations create campaigns that can be personally customized for existing customers, as well as more general appeals to new customers. This campaign component is enabled through a drag-and-drop interface.

    Infusionsoft features strong e-commerce functionality, including the main features for public-facing transactions -- online storefronts, billing and inventory tracking.

    Its social media features include content curation tools, automated audience engagement and a social listening app. Users can monitor those channels to retrieve customer sentiment and feedback, and can create customized, customer-engaging promotions for social media, as well as scheduled announcements.

    The Essentials edition is $199 per month, the Deluxe Sales edition is $299 per month, the Complete edition is $379 per month and the Team edition is $599 is per month.

    Marketo

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: All sizes

    Marketo Inc.'s marketing platform is built around email as a primary engagement channel. Its marketing features are augmented by tools for customer retention, including analysis of customer behavior data for engagement enhancement, user rewards and gamification, which engages users online to encourage social sharing of the brand.

    Other marketing features include marketing automation, lead generation and lifecycle workflow, campaign budget management, social media marketing, an analytics-driven sales insight tool, and analytics-supported customer content creation. Marketo also provides financial analytics.

    The platform's social media functions include brand ambassador development, which helps companies identify brand enthusiasts and incentivize them to promote the company's products and services.

    Marketo integrates with Salesforce, Microsoft Dynamics 365 and SugarCRM, and it communicates with these CRM platforms to provide a bidirectional exchange of data to enhance lead pipeline management and prioritization.

    Pricing starts at $1,195 per month.

    Microsoft Dynamics 365

    OS: Windows, macOS, LinuxDeployments: SaaS, on premisesBusiness size: All sizes

    The Microsoft Dynamics 365 SaaS suite provides core CRM features, several peripheral components and a host of integrations with other CRM products and third-party apps. Dynamics CRM is suitable for B2C and B2B use.

    The platform provides core sales, marketing and service functionality, including lead management, campaign management and customer tracking. Enhanced features enable users to provision customer insights, to perform multichannel social marketing and monitoring, and to map social media activity for trend analysis.

    Because the Dynamics products are deeply integrated with the Microsoft Office suite and other prominent offerings, such as Power BI, their analytics components are strong and provide flexible reporting and visualization features, and can easily interface with external data sources, including Excel.

    As with most Microsoft cloud-based offerings, Dynamics 365 can be implemented on in-house servers, as well as with a hybrid cloud on-premises architecture that situates its components wherever they serve the company best. However, note that while the suite can run from the cloud on multiple operating systems, it can only run on premises on Microsoft Windows.

    Pricing for Dynamics CRM Online begins at $8 per user per month for the Team Members edition, the Dynamics 365 Enterprise Edition Plan 1 is $115 per user per month, and Plan 2 is $210 per user per month. Pricing for the on-premises edition is license-based and is handled on a case-by-case basis.

    How do the leading CRM products compare? Oracle CX Cloud Suite

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Midsize and enterprise

    Oracle's Customer Experience (CX) offers a collection of cloud CRM tools that cover sales, marketing, service, commerce and configure price quote (CPQ), and they are appropriate for both B2C and B2B organizations. Users can customize many of the Oracle CX modular cloud features for increased functionality.

    The platform's customer engagement components stand alone, enabling users to mix and match these applications according to what best suits a particular minicloud application, as they are known.

    The CX Sales, Marketing and Service Clouds provide core CRM functionality for customer engagement; campaign management; and multichannel, personalized contact. The Sales Cloud functionality includes automation, customer management, analytics, sales performance management and sophisticated dashboarding. The Marketing Cloud tools include social media monitoring, sentiment analysis and campaign tracking.

    A feature of the Service Cloud enables users to create customer contact centers, expanding the user's ability to engage when help is needed. The product provides incident tracking and management, as well as facilitation of peer-to-peer contact.

    The Commerce Cloud provides standard e-commerce features, along with online storefronts, pricing and promotion components, catalog management, and inventory. Templates for creating storefronts may be customized, and site building is achieved through a convenient drag-and-drop interface.

    The CPQ Cloud offers product configuration, pricing and quoting for pricing management and handling orders. Sales personnel can create quotes and proposals and implement discounts and promotions.

    Pricing is by minicloud. A CX Cloud for Midsize option is offered, and it includes the Sales Cloud, Service Cloud, CPQ Cloud and Marketing Cloud. Customers can choose which miniclouds they want. Pricing is based on the total number of hosted users, at $100 per user per month.

    Pegasystems CRM

    OS: Windows, macOS, LinuxDeployments: SaaS, on premisesBusiness size: Midsize to enterprise

    Pega CRM is built around business process management principles, which is logical, since Pegasystems Inc. is known for its business process management systems.

    Its core CRM tools include campaign management, lead generation and multichannel customer access. Its sales tools enable sales representatives who interact with customers to leverage analytics for enhanced customer engagement.

    Innovations include predictive marketing analysis and a sophisticated customer service product with sophisticated ticket management features that can optimize service response. This makes it a particularly good fit for large companies with a high volume of inquiries or support requests.

    Pega's customer-centric analytics enable organizations to anticipate what customers want and to introduce customer behavioral data into high-level marketing strategies. These analytics can also integrate with customer support and retention workflows.

    Customer engagement can occur across many channels, including email, voice, social media or online chat.

    Pricing is on a case-by-case basis; contact Pegasystems for a quote.

    Salesforce CRM

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: All sizes

    Salesforce Sales Cloud enables users to import customer and company data from external sources, such as business services company Dun & Bradstreet. Sales forecasting tools can track sales team activity via a real-time dashboard. Extensive workflow features include real-time approval, customizable forms for data capture in the field, and strong integration between marketing and sales components. Users can communicate in real-time via an embedded social channel that syncs with Microsoft Outlook for email and calendar management and interfaces directly with Gmail. Salesforce's Einstein AI functionality provides analytics on demand for the CRM tools.

    Pricing starts at $25 per user, per month for basic sales and marketing functionality; full functionality is available for $75 per user, per month. Full customization is $150 per user, per month, and unlimited support is $300 per user, per month.

    Service Cloud features the Lightning Service Console, which offers a 360-degree view of customers; Case Management for high-visibility case resolution and customer transaction history; and Omni-channel Routing, which matches cases with the most qualified agents. It enables direct customer service on social media; telephony is integrated with top computer-telephony integration systems.

    Pricing for the Service Cloud is $75 per user per month for the Professional edition, $150 per user per month for the Enterprise edition, and $300 per user per month for the Unlimited edition.

    The Marketing Cloud Journey Builder tool helps teams build lasting customer relationships that extend across domains and channels to include every customer touch point. Pardot marketing functionality can be integrated with sales features to facilitate marketing automation with advanced analytics. Social Studio enables social media monitoring and bidirectional engagement features; Advertising Studio facilitates campaign management and digital advertising. Contact Salesforce for pricing.

    Finally, Commerce Cloud Digital and Commerce Cloud Order Management fold artificial intelligence into a personalized digital commerce customer experience, enabling one-to-one product recommendations and fine-tuned search results. Multi-Site Management functionality allows centralized control, with top-down product, process and catalog management.

    Order Management features include inventory optimization and order processing capability, integrating views of orders, customers, products, inventory and promotions. Contact Salesforce for pricing.

    SAP CEC suite

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: All sizes

    SAP offers its Customer Engagement and Commerce products as modular minicloud options -- single cloud platforms with specialized functionality. They provide core CRM and e-commerce features, as well as a dedicated social media platform and analytics utility.

    Although these clouds are available to companies of all sizes, they're best suited to larger B2B and B2C organizations.

    SAP's sales and service clouds offer conventional CRM functionality for lead management, sales performance management, multichannel interaction and task management. It also offers enhanced features such as embedded predictive analytics for sales, and email response management that tracks customer interaction history for service personnel.

    Campaigns can be created and monitored on the sales side, and the service cloud can monitor service performance in real time. Both clouds feature real-time, peer-to-peer communication between users to facilitate a rapid response to customers.

    The SAP Hybris Marketing Cloud offers components for lead generation based on market analysis, which users can also leverage to create effective marketing campaigns. This enables users to customize marketing campaigns to analyze customer profile data for optimized initial engagement.

    The SAP Hybris Commerce Cloud e-commerce platform can process sales on multiple channels, from point-of-sale systems to social media to call centers. It includes tools for managing order and product information, as well as tools for managing the customer experience in purchasing.

    SAP Jam, the collection's tool for social collaboration, enables both customers and in-house colleagues to communicate. As with most enterprise social CRM platforms, its features include document sharing and ad hoc group management.

    Each cloud is priced separately.

    SugarCRM

    OS: Windows, macOS, LinuxDeployments: SaaS, on premisesBusiness size: All sizes

    Offered as both SaaS and on premises, SugarCRM provides core sales, marketing and service management functionality. It offers an array of business support functions, including scheduling, project management, workflow and custom reporting. Sugar's core features include augmented campaign management, which takes advantage of the product's flexible dashboarding and reporting capabilities.

    SugarCRM's activity stream feature enables collaboration between users, and users can deploy the product's workflows to aggregate customer and sales data for reporting purposes.

    Sugar can use the leading social media platforms to track the profile activities of contacts online for both sales and support purposes. The product can also manage customer inquiries via social media. Although Sugar has no e-commerce functionality, it integrates with other e-commerce platforms.

    SugarCRM is open source, making it highly customizable, especially for reporting, which is SQL-based. Several open APIs facilitate customized integration with other apps, and Sugar can be readily integrated with several online data services.

    The Sugar Professional edition is $40 per user per month, the Enterprise edition is $66 per user per month and the Ultimate edition is $150 per user per month.

    Zendesk

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: All sizes

    Zendesk is a niche platform focused specifically on the customer support function. The platform features a strong mobile implementation. Customer support features include components for proactive customer engagement, as well as an array of tools that support customer dialog, and analytical tools to support customer service.

    The platform offers features common to most customer service systems, including ticket creation and management, incident tracking, and customer support lifecycle management. Zendesk's integrated email system converts inbound emails into support tickets.

    Zendesk also provides a configurable help center that organizations can use to build an in-house knowledge base that both internal and external users can access for support and service information and incident resolution.

    Zendesk tracks customer interactions throughout service incidents and provides integrated phone, chat and email dialog support. This includes Zendesk Chat, its live chat utility, and Zendesk Talk, an integrated phone service that works directly from the platform. Both can be embedded in external mobile apps and webpages.

    The Zendesk mobile app, which runs on iPhone, iPad and Android platforms, makes Zendesk well-suited for field and floor use.

    There are five plans available: Essential is $5 per user per month, Team is $19 per user per month, Professional is $49 per user per month, Enterprise is $99 per user per month and Enterprise Elite is $199 per user per month.

    Zoho

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Small

    Zoho provides traditional CRM features, as well as marketing automation and social collaboration functionality.

    The platform's lead management tools are designed to handle leads throughout their lifecycle. Leads can be analyzed externally and acquired from external sources.

    Zoho's internal analytics are embedded in the reporting tool. Standard dashboards are also included.

    Zoho also offers Zia, an artificial intelligence-driven support app that learns how each salesperson performs day-to-day activities and provides customized performance support, functions and predictions.

    Marketing automation includes campaign management functionality and cost management. Zoho's contact management features provide contact tracking, a rule-based assignment system to match contacts to sales or service personnel, and the ability to import contact information from the major email platforms.

    Social media integration, which is in place for Facebook and Twitter, enables users to track and monitor customer engagement for sentiment analysis, and can be accessed from within the Zoho platform.

    An open API is available for custom integrations, and many third-party applications are integrated, including Google Apps. Zoho also offers a mobile CRM app.

    Pricing starts at $12 per user per month for the Standard edition, the Professional edition is $20 per user per month, the Enterprise edition is $35 per user per month and the Ultimate edition is $100 per user per month.


    Comparison of SAP C/4 HANA and Salesforce | killexams.com real questions and Pass4sure dumps

    Introduction

    After attending SAP’s flagship conference a few months ago, I left intrigued on the new pitch SAP made to everyone who attended the conference. There is usually something to entice people with the latest and greatest thing us technologist have to have. Basically, generating more sales for SAP. It was S/4 HANA, then Leonardo, and now something called C/4 HANA. It is the tech giant’s attempt to enhance the digital experience, get to know the customer better, and directly compete against Salesforce in the CRM space. The “C” stands for customer and the “4” stands for 4th generation. SAP isn’t the greatest when naming its tools and they keep changing acronyms every couple months; however, this aligns with the rest of the HANA platform. C/4 HANA is a rebranding of Hybris and the newly acquired Callidus Cloud technologies to provide a holistic customer experience.

    In the press release announcing C/4 HANA, Bill McDermott, SAP CEO, says, “SAP was the last to accept the status quo of CRM and is now the first to change it. The legacy CRM systems are all about sales; SAP C/4 HANA is all about the customer.” Really? SAP CRM was the legacy provider and generally behind the status quo. They must have conveniently forgot they were the flagship CRM provider with SAP CRM. It was the go to CRM application until Siebel and ultimately Salesforce came along and disrupted the whole industry with cloud computing and a no code approach to SaaS. SAP then followed up with CRM on Demand and C4C.

    With all that aside, McDermott is correct. CRM systems are more than just sales force automation, but technologies that help business have a single view of the customer. The more we understand our customers through their behavior, orders, people, etc, the better we can service them which ultimately leads to a better relationship and more revenue.

    The following does a side by side comparison of both SAP C/4 HANA and Salesforce. It would be impossible to compare everything apples to apples, but I focused on high level functionality and provided a very simplistic view for understanding purposes. Each application is broken into four major clouds: Marketing, Commerce, Sales and Service. There is an underlying data layer or “Platform” for each application that serves as the base layer for each cloud along with the capability of extending the functionality beyond what each cloud offers.

    Marketing Cloud

    The current version of SAP Marketing Cloud is similar to salesforce’s Pardot. Both do a very good job on tracking customer behavior, campaign management, and leveraging machine-based learning for smarter lead nurturing.

    However, Salesforce Marketing Cloud is more than just Pardot. They have provided other features in Journey Builder, Social Studio and Advertising Studio that brings together commerce, sales and service powered by Einstein, artificial intelligence software, that uses hundreds of millions of data points to track consumer behavior. For example, a marketer can automatically turn off advertising of a specific product to a customer if a service request has been put in. There is nothing more irritating than having a promotion flash in front of you on how amazing the product is when you just had an issue with it. Salesforce Marketing Cloud allows you to consolidate all social media content about your brand and create service tickets real time to address issues people are posting. Mobile Studio uses location-based technologies and allows you to deliver mobile messages alongside email, ads, and web campaigns to create a consistent customer journey across every channel.

    As of today (Aug 2018), only campaign management leverages SAP Leonardo. On the roadmap SAP will further that capability to Lead Conversion Propensity and Customer Retention. One highlight for SAP Marketing Cloud is the Agency Collaboration. It enables customers and marketing agencies to collaborate on marketing activities. You can hand over the keys to the castle for all marketing activities in your system or allow agencies access to a portion.

    Advantage: Salesforce

    Commerce Cloud

    Though Salesforce Commerce Cloud is a visionary leader for eCommerce in its ease to install, easy to manage and simple licensing, it isn’t truly comparable to the vast capabilities of SAP Commerce Cloud. Salesforce made a push for relevance in the commerce space in 2018 with the purchase of CloudCraze. It gives consumers a personalized shopping journey through multiple channels including web, mobile, social and in-store. However, CloudCraze and Salesforce Commerce Cloud are built on two different platforms and since this is a new acquisition, the roadmap of integration is still unclear. Additionally, the Commerce Cloud is a one size fits all approach to any industry. This could require additional investments in customizations or partner channel components to fit one’s business model.

    The SAP Commerce Cloud (previous known as Hybris) as been the leader in the B2B space for nearly a decade. It was named the best commerce platform for 2018 according to the Gartner (magic quadrant below). The industry accelerators, comprising layouts and customer journey templates can get customers up and running very quickly. The most significant differentiator is the integration across the C/4 HANA platform. A customer can review their price lists, analyze inventory levels and see order document flows from S/4 HANA in SAP Commerce Cloud in real time without middleware or custom integration. It brings your ERP system to the customer. Additionally, customer service can easily assist customer with issues by having the ability to emulate the customer’s cart and finish off purchases.

    Advantage: SAP

    Sales Cloud

    Although Salesforce and SAP offer similar functionality in this area, SAP’s integration to S/4 HANA gives it a slight competitive edge. The main selling point for the SAP C/4 Sales Cloud is bringing ERP data through to CRM. No need for middleware or integration. Seamlessly connect customer order information, document flow and invoicing into SAP Sales Cloud. This can be done with Salesforce but does require additional adapters to be configured or developed.

    SAP has made strides in improving the functionality and user interface, but still have some ways to go. Along with the integration, SAP Sales Cloud has native features for Leonardo backed account scoring, mapping and route optimization, real time inventory availability (roadmap for Q3 2018) and, with the CallidusCloud acquisition, a very robust sales person compensation engine.

    The Salesforce Sales Cloud is the crux of the salesforce platform and clear industry leader and stays the leader in the Gartner Magic Quadrant for sales automation for the 12th year in a row. It is important to look at Salesforce Sales Cloud as more than just a sales automation tool, but a platform for business visibility and collaboration. It is easy for a non-technical user to extend the application functionality to address workflow and approval processes throughout the organization. It is possible to do in the SAP Sales Cloud, but very cumbersome and clunky.

    Additionally, Salesforce reinvented its user interface with the Lightning Experience. They built the interface from the ground up having mobile in mind with feedback from thousands of customers. It enables salespeople to work smarter and faster. Everything important for the salesperson is at their fingertips. For example, the Kanban view for list. A salesperson can update their Opportunity Pipeline by dragging it from one stage to another. With the SAP Sales Cloud user interface, there were too many tabs and clicks to get to the information the user really needed. The salesforce user experience is far better and more intuitive than the SAP Sales Cloud. The user experience is what drives adoption and should be kept in mind when reviewing CRM options.

    The Salesforce mobile experience was designed for the phone and the main emphasis was how many functions can a person do with the swipe of a thumb. Salesforce also optimized the interface for the Apple watch. SAP Sales Cloud mobile platform is very similar to the web platform with too many tiny clicks to get information. It is not efficient and cumbersome for people on the road.

    Advantage: Push

    Service Cloud

    The functionality between SAP Service Cloud and Salesforce Service Cloud is very similar. The former focusing more on field service requests and the latter focusing on a traditional call center support. Both provide machine learning for service tickets, knowledge management and smart routing through telephony integration.

    The same advantages for each application like above with SAP Service Cloud seamlessly integrated with the back office for invoicing and credits while Salesforce Service Cloud provides the user convenient widgets to address customers very quickly.

    Advantage: Push

    Ecosystem

    When I was at an age where marriage was top of mind for my family, my dad sat me down and ran through important qualities for my spouse to have. Like all dads, he was providing me decades of wisdom. As Indians the most important part of marriage he conveyed is “you aren’t just marrying the girl, but the whole family.” Oh so true of technology. Just like the Google vs Apple vs Amazon, you are not choosing a technology, but an ecosystem.

    Solution Implementation Partners

    Both SAP and Salesforce have a vast partner network with Salesforce probably a slight edge on volume of solution implementation (SI) partners due to reduced barriers to entry. However, there is a significant difference between approaching ERP implementations and CRM implementations. With ERP implementations, they are very well defined because at the end of the day the numbers must be correct. SI’s are gathering requirements from Operations and Finance people. ERP implementations take at least a year to 18 months…and those are considered the fast ones.

    A CRM implementation approach is vastly different. The primary stakeholders are Sales and Marketing from the onset. To get solid requirements from a sales person is a near impossible task. Generally, requirements are vague and broad. “Give me all the information and let me decide what I want to use and when.” Even after requirements and development, there needs some course correction. “I know you did exactly what I asked, but now that I see it, can we change things around.” The ERP SI’s don’t handle this well and change request run about; however, with salesforce SI’s, this is run of the mill project delivery.

    With that said, if SAP is relying on its SI’s to deliver C/4, I haven’t seen the robust change in approach, resource and organizational change from its major SI’s. SAP has introduced a great technology, but it will take a bit of time for the partner network to really figure out on how to implement it.

    Marketplace

    Both technologies do have a wide array of product offerings in their respective marketplaces; however, the Salesforce marketplace, as known as the AppExchange, has a plethora of free and paid applications to meet every need a business has. Just like the iPhone, if you feel like there is something missing in your salesforce instance, trust me, there is an app for that.

    Customer Support

    Gartner cited in a report: “Salesforce customers see the vendor not just as a CRM software provider, but as a strategic advisor on how to innovate and grow their business overall. This is a rare position of trust that very few competitors can match.” For SAP, they will eventually solve the issue, but it takes a bit more effort to get to the right person, a bit more time and sometimes the code fix will break something else. As of today, the SAP CRM technical documentation is light and isn’t readily available for all modules.

    The training Salesforce provides through its Trailhead is remarkably well done. Salesforce takes novice user through each function and has users build demos. It is a clearly thought out and well executed plan to educate users on how to become a salesforce expert. You don’t have to be technically inclined to be a proficient administrator in Salesforce. Users can earn badges as they work their way through each learning path.

    Aside from the responsive customer service organization, salesforce has a vast community that has formed to help anyone in the salesforce community. People take pride on the gamification aspect of support and serves as the first resource of support.

    Advantage: Salesforce

    Cost

    It is already interesting when you try to compare pricing. Salesforce keeps it confusing on purpose, but SAP takes it to a whole new level when it comes to pricing. Again, it won’t be an apples to apples comparison and this is just list pricing. These can be negotiated in the right circumstances. I am only comparing the middle tier pricing for both offers because that can get you most of what a business needs.

    Salesforce:

    Essentials — $25/user/month — this gets you access to the platforms and ability to work with custom objects. No opportunity access

    Enterprise Sales Cloud — $150/user/month

    Commerce Cloud — revenue-based subscription model

    SAP:

    Sales Cloud — $117/user/month

    Commerce Cloud — fixed and consumption subscription model (based on the number of orders)

    Summary and Conclusion

    Here is a high-level pros and cons for each application:

    It is hard to determine a clear-cut winner because the way both companies have dedicated themselves to innovation and advancement of their products, their deficiencies will be addressed by the time I complete this document. For example, we will see what salesforce does with the Mulesoft acquisition and have a seamless connector to any back office system. The choice between technologies depends on the situation, business requirements, and the ecosystem for each organization.

    There is a compelling argument to choose SAP CRM because of the seamless integration with the back-office processes. This allows for a complete solution without data being migrated back and forth between systems. The 4th attempt…I mean 4th generation CRM product from SAP finally hits the mark of what a CRM should be instead of just an afterthought. If companies want to reduce the technology footprint and are implementing S/4 HANA for ERP, the C/4 solution is a viable option.

    In a technology innovation fight, it is hard not to back the company that has been in the top 3 of Forbes “Most Innovative Company” for the last 8 years. Salesforce dominates the market for customer-relationship software. The company had 19.6 percent of the market in 2017, according to industry research firm IDC. Oracle was №2 with 7.1 percent, and SAP had 6.5 percent. The way salesforce’s revenues have been growing, they don’t show signs of slowing down anytime soon. If you already have Salesforce implemented with the integrations to an ERP system, then it makes sense to stick with the current technology stack. The business case or ROI on just changing technologies for the sake of change isn’t a very compelling sell for executives. The SAP C/4 functionality and what SAP has on their roadmap isn’t persuasive enough to replace an existing salesforce solution.

    It will be interesting to see how both companies compete against each other. SAP will invest a significant amount of capital and resources to keep enhancing and have C/4 on par with the rest of the HANA platform. Salesforce is a CRM company, and this is their only focus. The winner is the end consumer, who will benefit from the rapid innovation and addition of features to the overall delivery.

    Sameer Afsar

    Sameer is a technology executive focused on helping businesses with digital transformations. Skilled in Business Process Improvement, Sales Efficiency, Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).


    SAP Cloud for Customer (SAP C4C) | killexams.com real questions and Pass4sure dumps

    SAP Cloud for Customer (SAP C4C) is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP. SAP Cloud for Customer runs on the SAP HANA Cloud Platform (HCP). It is available on a per user subscription basis.

    SAP said it designed SAP Cloud for Customer with a mobile-first approach to meet the requirements of today's sales and service professionals who need information about customers any time and in any location. The focus is on ease of use and getting more production out of the tool rather than spending time entering information. The user experience was built specifically for SAP Cloud for Customer and is based on Fiori design principles.

    For SAP Cloud for Sales, the emphasis is on allowing sales professionals to spend more time selling and less time interacting with a sales force automation application. In one example, a salesperson in a retail environment can use a cell phone to capture images of stock on a retail shelf, and recognition software can compare this with a template of how the shelf should look. SAP claims the process is less error prone and saves time in restocking inventory.

    It includes embedded analytics that can help predict sales success based on historical data, competing products and other factors. For example, if a salesperson adds another product to the mix, the chance of winning the deal may increase because data indicates that the combination has been successful in the past. Users can change assumptions on the fly and come up with new scenarios.

    Specific features include account management functions; integration with social media; integration with Microsoft Outlook, Google Gmail, and Lotus Notes; opportunity management; real-time analytics; support for mobile devices, including iPhone, iPad, Android and BlackBerry; and integration with SAP ERP, SAP CRM, and SAP JAM.

    Cloud for Service includes similar functions that service professionals can use to ensure they have the right parts needed on a service call.

    SAP Cloud for Customer competes with sales force automation platforms from Salesforce.com, Microsoft, and other smaller vendors.



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