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133-S-713.4 | Avaya Proactive Contact Solutions Implementation

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133-S-713.4 - Avaya Proactive Contact Solutions Implementation - braindump

Vendor Avaya
Exam Number 133-S-713.4
Exam Name Avaya Proactive Contact Solutions Implementation
Questions 322 Q & A
Recent Update February 18, 2019
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133-S-713.4 exam Dumps Source : Avaya Proactive Contact Solutions Implementation

Test Code : 133-S-713.4
Test Name : Avaya Proactive Contact Solutions Implementation
Vendor Name : Avaya
Q&A : 322 Real Questions

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Avaya Avaya Proactive Contact Solutions

Avaya to show off solutions to enrich Healthcare Experiences At HIMSS 2019 | killexams.com Real Questions and Pass4sure dumps

 

Avaya Holdings Corp., a global leader in solutions to raise and simplify communications and collaboration, should be demonstrating its comprehensive portfolio of options for the healthcare industry at the upcoming HIMSS global convention & Exhibition held on the Orange County convention and Exhibition core in Orlando, FL from February eleven-15. Avaya could be a Diamond exhibitor at sales space #6541 along side ConvergeOne. The HIMSS 2019 experience (himssconference.org) brings together over 45,000 health assistance and technology authorities, clinicians, executives and market suppliers from everywhere.

Avaya options for Connecting Healthcare include:

Care group Collaboration• enhance care coordination with multimedia cell options;• improve care group time with patients;• reduce preventable damage via workflows and collaboration.

affected person access & features• improve patient entry to care with a rich omnichannel answer;• cut back wait instances, no suggests and in-community referrals leveraging automation and EHR integration along with your access middle;• Proactively engage patient on their media of choice;• increase patient referrals;• enrich affected person access to remedy regiments and care plans.

digital Care• in the reduction of avoidable emergent and pressing care through telehealth triage;• connect care crew and peer coaches with sufferers in time of want;• enrich and scale homecare with clinical contact centers.

“Avaya healthcare options give the reliability, protection, flexibility and scale we require to more advantageous meet the wants of our customers via creative communications equipment, and Avaya is now working with us to transition to the cloud,” observed Bob Doran, vice chairman of Telecommunications, computerized health methods. “We at present span fifteen states throughout the U.S. and growing to be, and we have trusted Avaya’s ninety nine.999% uptime reliability in view that 1994. they are a trusted associate that offers the optimum stages of support and repair, mixed with communications and collaboration solutions we are able to rely on, and that our clients count on, each and every and each day.”

For healthcare suppliers, the care crew’s means to talk with patients alongside their health journey is vital to the mission of aiding their care plan and decreasing readmissions. through connecting individuals, elements, information, and solutions, providers can optimize operations and in the reduction of chance, while expanding operational effectivity and profitability. a flexible communications solution is seriously essential to the a success digital transformation of health care methods. The appropriate 10 healthcare services groups on earth, and the accurate 10 U.S. hospitals all depend on Avaya communications solutions to increase affected person experience, improve care team effectiveness and collaboration, and pressure extended effectivity.

Avaya and its ecosystem of companions have deep skills and teams focused exceptionally on addressing the wonderful necessities of delivering communique solutions to the healthcare business. Avaya works with these partners to combine technical, client engagement and functions elements to deliver a complete portfolio of solutions for healthcare providers addressing patient access and capabilities, virtual care, telemedicine and care crew collaboration to enhance productivity, streamline workflow, enhance the best of care and increase ROI.

“we have fifty five far off places, three different hospitals, and 450 diverse healthcare providers as part of our community, and our Avaya conversation solutions enable us to deliver an most desirable combination of human touch supported by sensible automation for more suitable patient journey,” said Tim Rosner, Chief expertise Officer, Southcoast fitness. “We’re imposing new technologies in healthcare and place a lot of value in our long-time period partnership with Avaya that permits us to stream forward efficiently during this effort.”

in response to research company IDC, these days there are greater alternatives and challenges than ever to comfortably speak with sufferers, starting with the variety of channel choices cell, web, textual content, or chat used to connect with them. A one-size-fits-all approach will no longer work. business patient access and features and digital care coordination options must be bendy in keeping with patients’ conversation needs and where they're of their affected person experience. These options have to additionally handle evolving know-how, company, and regulatory requirements dealing with healthcare organizations.1

“Our focal point is absolutely, 100% on our patients, including our entire workflow, techniques and communications platform,” stated Jim Hennigan, IT manager, Innova fitness systems. “we're taking a look at new and resourceful easy methods to enhance the affected person event and to make healthcare more available to distinct businesses like millennials. Avaya omnichannel options allow us to make use of all channels of communication, from web chat, video, voice, and telemedicine to give greater helpful care in a proactive, effective manner.”

1 “driving Operational Efficiencies through more desirable affected person access and features” IDC, June 2018

About AvayaBusinesses are built on the experiences they provide, and every day tens of millions of these experiences are built by way of Avaya (avaya.com). For over 100 years, we’ve enabled groups world wide to win by way of developing intelligent communications experiences for shoppers and employees. Avaya builds open, converged and resourceful options to boost and simplify communications and collaboration in the cloud, on-premise or a hybrid of each. To grow your business, we’re dedicated to innovation, partnership, and a relentless focus on what’s subsequent. We’re the technology business you trust to aid you convey Experiences that rely.

Cautionary note involving ahead-searching StatementsThis doc carries definite “ahead-searching statements.” All statements apart from statements of historical reality are “ahead-searching” statements for purposes of the U.S. federal and state securities laws. These statements could be identified by means of ahead searching terminology akin to "count on," "consider," "proceed," "may," "estimate," "expect," "intend," "might also," "may," “our vision,” "plan," "expertise," "preliminary," "predict," "may still," "will," or “would” or the terrible thereof or other variations thereof or similar terminology and encompass, however are not constrained to, anticipated money savings and statements about boom, alternate checklist and more suitable operational metrics. The business has based mostly these forward-looking statements on its latest expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are affordable, such forward-looking statements are only predictions and contain wide-spread and unknown risks and uncertainties, a lot of which might be beyond its handle. The factors are discussed in the enterprise’s Registration remark on form 10 filed with the Securities and trade commission, can cause its specific outcomes, performance or achievements to vary materially from any future consequences, efficiency or achievements expressed or implied by means of these forward-looking statements. For an extra listing and outline of such hazards and uncertainties, please confer with the company’s filings with the SEC that are available at sec.gov. The enterprise cautions you that the record of essential factors included within the business’s SEC filings may now not comprise all the cloth factors that are essential to you. furthermore, on the grounds that these dangers and uncertainties, the concerns said in the forward-searching statements contained in this file can also now not truly ensue. The business undertakes no obligation to publicly update or revise any ahead-looking commentary because of new counsel, future movements or in any other case, except as in any other case required through legislation.

All logos identified with the aid of ®, TM, or SM are registered marks, logos, and repair marks, respectively, of Avaya Inc. All different trademarks are the property of their respective house owners


Avaya Unveils Turnkey answer for Proactive management of the customer adventure for Mid-dimension Contact centers | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jun three, 2013) -   

  • Avaya Outbound Contact express provides a pre-integrated answer with all the crucial accessories necessary for proactive consumer journey management
  • helps mid-measurement contact centers with 25-250 brokers and as much as 500 trunks
  • quick, simplified deployment reduces time to provider to someday from 30+ days crucial for multi-seller options 
  • Avaya these days introduced a new solution for mid-measurement contact facilities that streamlines adoption, implementation and administration of finished outbound customer communications. Avaya Outbound Contact categorical is a turnkey solution with the entire hardware, utility and aid features necessary for competitively priced, proactive client event operations. 

    effortless to set-up and hold, Outbound Contact categorical builds on Avaya's confirmed, outbound consumer journey administration capabilities in a pre-integrated, all-in-one answer for the mid-dimension contact center with 25-250 brokers and up to 500 trunks. compared to alternative, multi-dealer solutions, Outbound Contact categorical reduces the time to provider from a baseline of 30 days to at least one or two.

    Avaya Outbound Contact express uses trade main call detection and advanced, patented predictive and preview dialing algorithms for greater constructive use of agent time and a decrease charge per call to reach valued clientele. furthermore, a single contact for all preservation and help needs tremendously reduces the charges and complexity linked to day after day operations and upkeep of natural, multi-vendor options. 

    Outbound Contact categorical includes:

  • Administrative internet customer for defining campaigns
  • Full featured, market leading dialer with excellent call detection accuracy
  • Agent scripting to ensure constant, successful customer interactions
  • Reporting and get in touch with recording to be certain high-quality and compliance
  • Avaya Speech Analytics to power insight and development to agent efficiency and operations.
  • 24x7 aid and professional ™ methods monitoring
  • application improve coverage as well as non-compulsory materials guide
  • Avaya Outbound Contact specific leverages key, patented points of Avaya's portfolio of Outbound Contact middle options to supply complete aspects and capabilities packaged to healthy the specific wants and necessities of mid-dimension contact centers. Avaya's Outbound and Proactive experience management solutions give businesses with an entire, multichannel, agent and agent-much less answer to support their outbound marketing, income, provider, and collections needs. applications like Avaya Proactive Contact and Avaya Proactive Outreach supervisor simplify execution of massive scale outbound campaigns while guaranteeing agencies meet even probably the most strict regulatory compliance necessities.

    Avaya Outbound Contact categorical might be globally accessible this summer season.

    rates: "establishing proactive customer event operations has up to now required businesses to interact in an extended, laborious manner and with several providers, and was commonly out of the reach of mid-sized operations. Avaya Outbound Contact specific streamlines all this with an impressive, pre-built-in solution that provides all of the pieces, together with ongoing aid and improve insurance policy, want for extremely advantageous operations."--Mark de la Vega, vice chairman and established supervisor, Contact center, Avaya

    "The ordinary contact core operation is essentially concentrated on being attainable via a variety of skill when the customer is ready to initiate contact. but, there is significant value to adopting a proactive contact method that may alert consumers and others when there's suggestions they need to recognize. Single dealer, turnkey expertise options make adopting a proactive method a lot extra possible, and can get rid of many of the hesitations that may additionally steer clear of companies from happening this direction."--Ken Landoline, essential Analyst, present analysis

    "We see a big opportunity for a complete turnkey proactive contact answer for the mid-dimension contact core. here is a generally underserved market due to the complexity and value of average, multi-seller solutions. We believe AdvanTel clients might be as excited about Avaya Outbound Contact specific as we're."--Dan Ferguson, President and CEO, AdvanTel

    further resources Avaya Contact core options

    Tags: Avaya, Avaya charisma, consumer event administration, contact core, proactive customer carrier, outbound client contact, staff optimization, analytics,

    About Avaya: Avaya is a world issuer of business collaboration and communications options, offering unified communications, contact centers, networking and linked capabilities to companies of all sizes world wide. For more counsel please discuss with www.avaya.com.

    definite statements contained in this press free up are forward-searching statements. These statements may be identified by means of ahead-searching terminology corresponding to "assume," "consider," "continue," "might," "estimate," "are expecting," "intend," "can also," "may," "plan," "advantage," "predict," "may still" or "will" or different an identical terminology. we've primarily based these ahead-searching statements on our present expectations, assumptions, estimates and projections. while we believe these expectations, assumptions, estimates and projections are reasonably-priced, such forward searching statements are only predictions and involve established and unknown dangers and uncertainties, lots of which might be beyond our handle. These and different essential elements may cause our actual results, performance or achievements to differ materially from any future consequences, efficiency or achievements expressed or implied by using these forward-looking statements. For a listing and description of such dangers and uncertainties, please confer with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or obligation to replace or revise any ahead-searching statements, even if as a result of new information, future events or in any other case.

    comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya related blog.


    New Avaya Contact middle solutions aid companies grasp the Omni-Channel consumer event | killexams.com Real Questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Mar eleven, 2014) -

  • newest answer unifies and simplifies multichannel self-provider and proactive engagement with a single, application platform
  • Transforms customer service ideas with mixed SMS, e mail, and speak to-based mostly campaigns that raise outcomes
  • Intelligently coordinates features and components based on real-time insights
  • Avaya nowadays introduced new and more advantageous consumer event management options to assist companies dispose of the fragmented, excessive-effort service that jeopardizes consumer loyalty and income increase. From a single software platform, new capabilities enhance attain and convey each aspect of the client event right into a seamless, dynamic circulation with greater, real-time visibility into interactions and contextual advice. The fruits is a modified client journey built one interaction at a time.

    according to a contemporary Avaya surveyi, ninety three% of business managers respect that not proposing a holistic, customized, proactive consumer event has capabilities consequences that could consist of lost purchasers, missed earnings opportunities and lessen earnings, and reduced loyalty.

    Avaya consumer adventure administration (CEM) options assist bring that holistic, proactive event by means of enabling businesses to centralize and orchestrate all mobile, internet and contact core interactions that ensue right through a consumer care cycle. companies can now with no trouble design and manage interactive proactive outreach and self-provider purposes over SMS and e-mail along with present cell, cellphone, video, and different touch elements from a single platform. by means of doing so, organizations have improved visibility, insights, and manage throughout mobile, internet and the contact core, and enable a constant, omni-channel customer journey it truly is missing from many consumer carrier techniques nowadays. 

    the new capabilities are available now and provided during the following functions:

  • Avaya air of mystery® event Portal 7.0 is Avaya's market-main application platform for omni-channel inbound and outbound self-carrier and make contact with routing applications from Avaya and Avaya DevConnect partners. The latest unencumber builds on the platform's open, internet functions-based structure with help for 2-method SMS and electronic mail. New zoning capabilities make it more straightforward to localize beginning of consumer care calls and reduce community costs. 
  • Proactive Outreach manager brings together management of all outbound communications -- from agent-based predictive dialing campaigns to automated voice, email, SMS indicators and capabilities -- into a single answer managed on the Avaya air of mystery journey Portal. the brand new free up supports agent-based predictive dialing with both Avaya aura name middle Elite and the latest unlock of Avaya air of secrecy Contact center. 
  • clever client Routing helps optimize each and each interaction through real-time visibility into caller intent, go channel interplay history and different enterprise insights. The newest release allows even finer handle in response to goal service tiers, business substances, and customer segmentation.
  • Avaya Proactive Outreach and intelligent client Routing applications run on Avaya air of secrecy journey Portal. Avaya air of mystery Orchestration fashion designer, which comes free with Avaya aura adventure Portal and Avaya air of mystery Contact middle, allows builders to create self-carrier and agent workflows across cell, SMS, electronic mail, social, and different contact center and internet touch features.

    additional, the subsequent evolution of the Avaya air of secrecy® Collaboration ambiance will build on these capabilities to permit simplified context management, business work assignment, real-time speech evaluation, WebRTC and greater. Avaya aura Collaboration ambiance allows rapid, in your price range answer development and repeatability. Non-builders can integrate snap-ins for drag and drop programming of actual-time and lengthy operating transactions. Avaya CEM-in a position now, the subsequent liberate of Avaya aura Collaboration environment and Avaya Snap-ins are deliberate to be commonly purchasable later this year.

    Avaya expert features assist businesses optimize client journey management via an entire menu of functions for self-provider and agent-assisted contact center environments. 

    costs

    "corporations can now not afford to maintain the status quo via relying on older contact core applied sciences thinking the cost and disruption of an improve will put their operations at risk. The bigger picture is that if they do not address the changing customer calls for their whole enterprise is already at risk. Avaya enables companies to shut the gap between what consumers are expecting nowadays and assist businesses construct in reality legendary experiences -- one interplay at a time."Mark de la Vega, vp and normal supervisor, consumer adventure administration options, Avaya 

    "once we merged the two consumer care options from Telefonica, mounted Line and mobile, we were coping with a really complicated circumstance and desperately needed to simplify our contact center to ensure a respectable, consistent consumer event. Simplicity changed into important with over 25,000 agents unfold throughout distinctive continents, techniques and with an incredible diversity of capabilities. considering now we have carried out the Avaya Contact middle solution we've been in a position to dramatically enrich carrier and recognize sooner instances to market for brand new programs and services"Mario Soro Fernandez, CRM director, Telefonica Spain

    "genuine integration of the customer event throughout all accessible communications channels, instruments and applications is the holy grail of client carrier, and Avaya is without doubt one of the few companies that offer it today. the use of a single platform to design and convey an omni-channel event will enable the consistency, perception and operational merits both corporations and purchasers need nowadays."Nancy Jamison, foremost analyst, consumer Contact, Frost & Sullivan

    further resources Avaya related weblog: The doctor Will textual content You Now

    Tags: Avaya, Avaya air of mystery Platform, enterprise, Contact center, customer event management, CEM, customer journey, Proactive Engagement, Inbound Self-provider

    About Avaya Avaya is a global company of business collaboration and communications solutions, presenting unified communications, contact facilities, networking and linked functions to companies of all sizes all over the world. For extra assistance please seek advice from www.avaya.com.

    definite statements contained during this press liberate are ahead-searching statements. These statements may well be recognized by the use of forward-looking terminology equivalent to "assume," "believe," "continue," "may," "estimate," "predict," "intend," "may also," "could," "plan," "skills," "predict," "should" or "will" or different identical terminology. we now have primarily based these ahead-searching statements on our latest expectations, assumptions, estimates and projections. whereas we consider these expectations, assumptions, estimates and projections are most economical, such ahead looking statements are only predictions and contain commonly used and unknown risks and uncertainties, many of which are beyond our control. These and different critical components could cause our precise outcomes, efficiency or achievements to differ materially from any future outcomes, performance or achievements expressed or implied via these ahead-looking statements. For a list and description of such hazards and uncertainties, please discuss with Avaya's filings with the SEC that can be found at www.sec.gov. Avaya disclaims any intention or duty to replace or revise any forward-searching statements, no matter if on account of new counsel, future pursuits or in any other case.

    i The survey was commissioned by means of Avaya and conducted by means of Dynamic Markets confined. It particulars analysis with business managers in significant corporations and with adult buyers. The 13 countries coated are UK, Germany, the Netherlands, Russia, US, Canada, Singapore, Japan, India, China, Australia, Mexico and Brazil. For the company sample, 1268 interviews have been amassed with respondents who established previous to interview that as a part of their job they come into contact with purchasers and / or prospects. They also tested that they function at middle supervisor level and above, and that in total their enterprise has as a minimum 1,500 personnel or extra. The quantitative interviews have been carried out online between twenty second January and 4th March 2014. before and throughout the interviews, respondents have been now not aware that Avaya had commissioned the analysis.


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    Avaya Proactive Contact Solutions Implementation

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    Avaya Unveils Turnkey Solution for Proactive Management of the Customer Experience for Mid-Size Contact Centers | killexams.com real questions and Pass4sure dumps

    SANTA CLARA, CA--(Marketwired - Jun 3, 2013) -   

  • Avaya Outbound Contact Express provides a pre-integrated solution with all the critical components needed for proactive customer experience management
  • Supports mid-size contact centers with 25-250 agents and up to 500 trunks
  • Rapid, simplified deployment reduces time to service to one day from 30+ days needed for multi-vendor solutions 
  • Avaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact Express is a turnkey solution with all the hardware, software and support services needed for cost-effective, proactive customer experience operations. 

    Easy to set-up and maintain, Outbound Contact Express builds on Avaya's proven, outbound customer experience management capabilities in a pre-integrated, all-in-one solution for the mid-size contact center with 25-250 agents and up to 500 trunks. Compared to alternative, multi-vendor solutions, Outbound Contact Express reduces the time to service from a baseline of 30 days to one or two.

    Avaya Outbound Contact Express uses industry leading call detection and advanced, patented predictive and preview dialing algorithms for more effective use of agent time and a lower cost per call to reach customers. In addition, a single contact for all maintenance and support needs significantly reduces the costs and complexity associated with day to day operations and maintenance of traditional, multi-vendor solutions. 

    Outbound Contact Express includes:

  • Administrative web client for defining campaigns
  • Full featured, market leading dialer with exceptional call detection accuracy
  • Agent scripting to ensure consistent, successful customer interactions
  • Reporting and call recording to ensure quality and compliance
  • Avaya Speech Analytics to drive insight and improvement to agent performance and operations.
  • 24x7 support and Expert ™ systems monitoring
  • Software upgrade protection as well as optional parts support
  • Avaya Outbound Contact Express leverages key, patented elements of Avaya's portfolio of Outbound Contact Center solutions to provide comprehensive features and capabilities packaged to fit the specific needs and requirements of mid-size contact centers. Avaya's Outbound and Proactive Experience Management solutions provide businesses with a complete, multichannel, agent and agent-less solution to support their outbound marketing, sales, service, and collections needs. Applications like Avaya Proactive Contact and Avaya Proactive Outreach Manager simplify execution of large scale outbound campaigns while ensuring businesses meet even the most strict regulatory compliance requirements.

    Avaya Outbound Contact Express will be globally available this summer.

    Quotes: "Establishing proactive customer experience operations has previously required companies to engage in a long, arduous process and with several vendors, and was often out of the reach of mid-sized operations. Avaya Outbound Contact Express streamlines all this with a powerful, pre-integrated solution that provides all the pieces, including ongoing support and upgrade protection, need for highly effective operations."--Mark de la Vega, Vice President and General Manager, Contact Center, Avaya

    "The typical contact center operation is largely focused on being available through a variety of means when the customer is ready to initiate contact. But, there is tremendous value to adopting a proactive contact strategy that can alert customers and others when there is information they need to know. Single vendor, turnkey technology solutions make adopting a proactive strategy much more feasible, and can remove many of the hesitations that may prevent organizations from going down this path."--Ken Landoline, Principal Analyst, Current Analysis

    "We see a significant opportunity for a comprehensive turnkey proactive contact solution for the mid-size contact center. This is a largely underserved market due to the complexity and cost of traditional, multi-vendor solutions. We believe AdvanTel customers will be as excited about Avaya Outbound Contact Express as we are."--Dan Ferguson, President and CEO, AdvanTel

    Additional Resources Avaya Contact Center Solutions

    Tags: Avaya, Avaya Aura, customer experience management, contact center, proactive customer service, outbound customer contact, workforce optimization, analytics,

    About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    Avaya to Showcase Solutions to Improve Healthcare Experiences At HIMSS 2019 | killexams.com real questions and Pass4sure dumps

     

    Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, will be demonstrating its comprehensive portfolio of solutions for the healthcare industry at the upcoming HIMSS Global Conference & Exhibition held at the Orange County Convention and Exhibition Center in Orlando, FL from February 11-15. Avaya will be a Diamond exhibitor at booth #6541 in conjunction with ConvergeOne. The HIMSS 2019 event (himssconference.org) brings together over 45,000 health information and technology professionals, clinicians, executives and market suppliers from around the world.

    Avaya Solutions for Connecting Healthcare include:

    Care Team Collaboration• Improve care coordination with multimedia mobile solutions;• Improve care team time with patients;• Reduce preventable harm through workflows and collaboration.

    Patient Access & Services• Improve patient access to care with a rich omnichannel solution;• Reduce wait times, no shows and in-network referrals leveraging automation and EHR integration with your access center;• Proactively engage patient on their media of choice;• Increase patient referrals;• Improve patient access to medication regiments and care plans.

    Virtual Care• Reduce avoidable emergent and urgent care through telehealth triage;• Connect care team and peer coaches with patients in time of need;• Improve and scale homecare with clinical contact centers.

    “Avaya healthcare solutions provide the reliability, security, flexibility and scale we require to better meet the needs of our clients through innovative communications tools, and Avaya is now working with us to transition to the cloud,” said Bob Doran, Vice President of Telecommunications, Automated Health Systems. “We currently span fifteen states across the U.S. and growing, and we have depended on Avaya’s 99.999% uptime reliability since 1994. They are a trusted partner that provides the highest levels of support and service, combined with communications and collaboration solutions we can rely on, and that our clients rely on, each and every day.”

    For healthcare providers, the care team’s ability to communicate with patients along their health journey is vital to the mission of supporting their care plan and reducing readmissions. By connecting people, resources, data, and solutions, providers can optimize operations and reduce risk, while increasing operational efficiency and profitability. A flexible communications solution is critically important to the successful digital transformation of health care systems. The top 10 healthcare services companies in the world, and the top 10 U.S. hospitals all depend on Avaya communications solutions to enhance patient experience, improve care team effectiveness and collaboration, and drive increased efficiency.

    Avaya and its ecosystem of partners have deep expertise and teams focused specifically on addressing the unique requirements of delivering communication solutions to the healthcare industry. Avaya works with these partners to combine technical, customer engagement and services resources to provide a comprehensive portfolio of solutions for healthcare providers addressing patient access and services, virtual care, telemedicine and care team collaboration to improve productivity, streamline workflow, improve the quality of care and increase ROI.

    “We have 55 remote locations, three different hospitals, and 450 different healthcare providers as part of our network, and our Avaya communication solutions enable us to provide an optimal combination of human touch supported by smart automation for improved patient experience,” said Tim Rosner, Chief Technology Officer, Southcoast Health. “We’re implementing new technologies in healthcare and place a lot of value in our long-term partnership with Avaya that enables us to move forward successfully in this effort.”

    According to research firm IDC, today there are more opportunities and challenges than ever to effectively communicate with patients, starting with the number of channel choices phone, web, text, or chat used to connect with them. A one-size-fits-all strategy will not work. Enterprise patient access and services and digital care coordination solutions must be flexible based on patients’ communication needs and where they are in their patient journey. These solutions must also address evolving technology, business, and regulatory requirements facing healthcare organizations.1

    “Our focus is completely, 100 percent on our patients, including our entire workflow, systems and communications platform,” said Jim Hennigan, IT Manager, Innova Health Systems. “We are looking at new and innovative ways to enhance the patient experience and to make healthcare more accessible to diverse groups like millennials. Avaya omnichannel solutions enable us to use all channels of communication, from web chat, video, voice, and telemedicine to provide more effective care in a proactive, efficient way.”

    1 “Driving Operational Efficiencies Through Improved Patient Access and Services” IDC, June 2018

    About AvayaBusinesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (avaya.com). For over one hundred years, we’ve enabled organizations around the globe to win by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.

    Cautionary Note Regarding Forward-Looking StatementsThis document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

    All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners


    Avaya Certified Specialist (ACS) | killexams.com real questions and Pass4sure dumps

    This vendor-specific Certification is Offered By:AvayaHighlands Ranch, CO USAPhone: 800-288-5327Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Skill Level: Intermediate                          Status: Being phased out

    Low Cost: $125 (shortest track)               

    Summary:This mid-level certification is for individuals who integrate voice networking, data networking, and applications into powerful business communications solutions. ACSs design, implement and support Avaya solutions in a real world environment.

    Initial Requirements:You must hold the ACA Certification and pass one of Specialist Elective Exams ($125). Choose from two tracks, Design and Implementation.Design Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Implementation Tracks include: Interactive Voice Response Systems, IP Telephony, LAN, Messaging, Multimedia Contact Centers and Proactive Contact Solutions.Training is available but not required.

    Continuing Requirements:Certification is valid for two years.

    See all Avaya Certifications

    Vendor's page for this certification



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