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Introduction

The ServiceNow Certified System Administrator test Specification defines the purpose,
audience, testing options, test content coverage, test framework, and prerequisites
to become a ServiceNow Certified System Administrator.

Exam Purpose

The ServiceNow System Administrator Certification demonstrates that a successful
candidate has the skills and essential knowledge to contribute to the configuration,
implementation, and maintenance of the ServiceNow system.

Successfully passing this Certification test also establishes a set of skills necessary to
continue in the ServiceNow Certification paths. It is a prerequisite for advanced
courses.



Exam content is divided into Learning Domains that correspond to key Topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.



1 User Interface & Navigation

ServiceNow Overview

Lists and Filters

Forms and Templates

Branding

20%

2 Collaboration

User Administration

Task Management

Notifications

Reporting

20%

3 Database Administration

Data Schema

CMDB

Application/Access Control

Import Sets

30%

4 Self-Service & Process Automation

Knowledge Management

Service Catalog

20%

5 Intro to Scripting & Application Tools

Scripting

Migration and Integration

Development

10%

Total 100%



Exam Structure

The test consists of approximately (60) questions. For each question on the
examination, there are multiple possible responses. The person taking the test reviews
the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the test reviews the response options and selects the
one response which most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the test reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the test again up to
three more times for a cost of $100.

ServiceNow Administrator answers