Servicenow-CIS-ITSM course outline - Certified Implementation Specialist IT Service Management Updated: 2024 | ||||||||||||||||
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Exam Code: Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management course outline January 2024 by Killexams.com team | ||||||||||||||||
Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management Test Detail: The ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) examination is designed to assess the knowledge and skills of professionals working with ServiceNow in the field of IT Service Management. Below is a detailed description of the test, including the number of questions and time allocation, course outline, test objectives, and test syllabus. Number of Questions and Time: The exact number of questions and time allocation for the ServiceNow CIS-ITSM test may vary, as the test is periodically updated by ServiceNow. Typically, the test consists of multiple-choice questions, and candidates are given a specific time limit to complete the test. The duration of the test is generally around 90 to 120 minutes. Course Outline: The ServiceNow CIS-ITSM certification covers a comprehensive set of Topics related to IT Service Management and the implementation of ServiceNow ITSM solutions. The course outline typically includes the following areas: 1. IT Service Management Overview: - Introduction to IT Service Management (ITSM) concepts and best practices. - Understanding IT service lifecycle stages (Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement). - ServiceNow's role in supporting ITSM processes. 2. ServiceNow ITSM Implementation: - ServiceNow platform overview and architecture. - Key ITSM modules and their functionalities. - ServiceNow ITSM implementation lifecycle and methodologies. - ServiceNow configuration and customization options. 3. ITSM Process Configuration: - Incident Management: Handling and resolving incidents. - Problem Management: Identifying and resolving underlying problems. - Change Management: Managing changes to the IT environment. - Service Catalog Management: Defining and managing service offerings. - Request Fulfillment: Handling service requests. - Knowledge Management: Capturing and sharing knowledge within the organization. - Service Level Management: Monitoring and managing service levels and agreements. - Service Portfolio Management: Defining and maintaining the service portfolio. 4. Integration and Reporting: - Integration of ServiceNow with other IT systems and tools. - Configuration of dashboards and reports for ITSM metrics and performance monitoring. Exam Objectives: The objectives of the ServiceNow CIS-ITSM test are to assess the candidate's knowledge and skills in the following areas: 1. Understanding ITSM concepts, frameworks, and best practices. 2. Knowledge of the ServiceNow platform and its ITSM modules. 3. Ability to configure and customize ServiceNow ITSM processes. 4. Proficiency in implementing ITSM processes, including Incident Management, Problem Management, Change Management, and Service Catalog Management. 5. Understanding of integration options and reporting capabilities in ServiceNow ITSM. Exam Syllabus: The ServiceNow CIS-ITSM test syllabus outlines the specific Topics and competencies covered in the exam. The syllabus typically includes the following areas: - IT Service Management Overview - ServiceNow Platform and Architecture - Incident Management - Problem Management - Change Management - Service Catalog Management - Request Fulfillment - Knowledge Management - Service Level Management - Service Portfolio Management - Integration and Reporting | ||||||||||||||||
Certified Implementation Specialist IT Service Management ServiceNow Implementation course outline | ||||||||||||||||
Other ServiceNow examsServiceNow-CSA ServiceNow Certified System Administrator 2023Servicenow-CAD ServiceNow Certified Application Developer Servicenow-CIS-CSM Certified Implementation Specialist - Customer Service Management Servicenow-CIS-EM Certified Implementation Specialist - Event Mangement Servicenow-CIS-HR Certified Implementation Specialist - Human Resources Servicenow-CIS-RC Certified Implementation Specialist - Risk and Compliance Servicenow-CIS-SAM Certified Implementation Specialist - Software Asset Management Servicenow-CIS-VR Certified Implementation Specialist - Vulnerability Response Servicenow-PR000370 Certified System Administrator Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management ServiceNow-CIS-HAM Certified Implementation Specialist - Hardware Asset Management CIS-RCI ServiceNow Certified Implementation Specialist ? Risk and Compliance (CIS-RCI) CAS-PA ServiceNow Certified Application Specialist ? Performance Analytics CIS-FSM ServiceNow Certified Implementation Specialist ? Field Service Management CIS-VRM ServiceNow Vendor Risk Management CIS-CPG ServiceNow Certified Implementation Specialist ? Cloud Provisioning and Governance (CIS-CPG) | ||||||||||||||||
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Servicenow-CIS-ITSM Dumps Servicenow-CIS-ITSM Braindumps Servicenow-CIS-ITSM Real Questions Servicenow-CIS-ITSM Practice Test Servicenow-CIS-ITSM dumps free ServiceNow Servicenow-CIS-ITSM Certified Implementation Specialist IT Service Management http://killexams.com/pass4sure/exam-detail/Servicenow-CIS-ITSM Question: 422 An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Which set of steps should be taken to merge these accounts using the Salesforce merge feature? A. Merge the duplicate contacts and then merge the duplicate accounts. B. Merge the duplicate accounts and the duplicate contacts will be merged automatically. C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts. D. Merge the duplicate accounts and then merge the duplicate contacts. Answer: D Question: 423 Which two values roll up the hierarchy to the manager for Collaborative forecasting? (Choose two.) A. Product quantity B. Quota amount C. Opportunity amount D. Expected revenue Answer: BC Question: 424 An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. Which two approaches could be used to meet this request? (Choose two.) A. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object. B. Change the access levels in the marketing user standard profile to read, create and edit for the product object. C. Create a permission set with read and write access for the product object and assign it to the marketing users. D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users. Answer: AD Question: 425 The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won. What can an administrator do to meet this requirement? A. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won. B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won. C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won. D. Configure Current Customer as a text field and use an approval process to recalculate its value. Answer: C Question: 426 Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement? A. Create a new profile and role for the subset of users with the View All Data permission. B. Create a permission set with the View All Data permission for the subset of users. C. Enable the View All Data permission for the roles of the subset of users. D. Assign delegated administration to the subset of users to View All Data. Answer: B Question: 427 How can an administrator ensure article managers use specified values for custom article fields? A. Create a formula field on the article. B. Require a field on the page layout. C. Use field dependencies on article types. D. Create different article types for different requirements. Answer: C Question: 428 A user has a profile with read-only permissions for the case object. How can the user be granted edit permission for cases? A. Create a permission set with edit permissions for the case object. B. Create a sharing rule on the case object with read/write level of access. C. Create a public group with edit permissions for the case object. D. Add the user in a role hierarchy above users with edit permissions on the case object. Answer: A Question: 429 Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.) A. Users are temporarily locked out of their ability to access articles. B. Users may temporarily experience performance issues when searching for articles. C. The contents of the category drop-down menu change. D. The articles and questions visible to users change. E. The history of article usage is reset to zero utilization. Answer: ADE Question: 430 What are three capabilities of Collaborative forecasting? (Choose three.) A. Rename categories B. forecast using opportunity splits C. Overlay quota D. Add categories E. Select a default forecast currency setting Answer: ABE Question: 431 Universal Containers wants customers who buy the freight Container product to be billed in monthly installments. How should an administrator meet this requirement? A. Create a default quantity schedule on the product. B. Create a default revenue schedule on the product. C. Create a workflow rule on the product. D. Create custom fields on the product. Answer: B Question: 432 Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.) A. Data Loader B. Salesforce Extensions for Visual Studio Code C. Change sets D. Ant Migration Tool Answer: BC Question: 433 An administrator wants to allow users who are creating leads to have access to the find Duplicates button. Which lead object-level permission will the administrator need to provide to these users? A. Merge B. Read and Edit C. View All D. Delete Answer: C Question: 434 An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet this requirement? A. Create a developer sandbox. B. Create a configuration-only sandbox. C. Create a metadata sandbox. D. Create a full sandbox. Answer: D For More exams visit https://killexams.com/vendors-exam-list Kill your test at First Attempt....Guaranteed! | ||||||||||||||||
Course Outline Spanish 5A, Intermediate Oral Proficiency, 3 units Dr. Jorge A. Santana Prerequisites: 1 year college level Spanish (2 or more years of high school Spanish) or by permission of instructor. This will be checked! Catalog Description: At the intermediate-mid level in listening comprehension and speaking, students will be able to handle general questions requiring concrete information, such as personal background, interests and needs, family, work, travel and limited social conventions; can describe in simple terms visual situations; also to participate in short face-to-face and telephone conversations and understand simple announcements and reports over the media. Note: meets the Foreign Language Proficiency Graduation Requirement. Required Text: Schaum’s Communicating in Spanish (Intermediate Level) Expanded Description: The purpose of this course is to provide students with the opportunity to develop and put into practice the language and vocabulary needed to survive in daily life situations in which Spanish must be used. Our text contains many practical situations and vocabulary often not found in elementary texts. The objective of the course is to help students overcome the frustration of being at a loss for words in a given situation where they have to communicate in Spanish. Certain aspects of Spanish grammar and usage will be highlighted and practiced as needed in order to further enhance communication skills at the intermediate level. Method of Evaluation: Total points: -------------------------------------------------500pts There will be one vocabulary quiz per chapter, through chapter 4. Each vocabulary exam will cover the essential content of every four chapters. Both quizzes and exams will require students to deliver either the Spanish or the English equivalent of the lesson words and expressions, as indicated. While the vocabulary quiz will be made up of a mere list of words and expressions, the vocabulary test material will appear in meaningful contexts, either sentences or paragraphs. In both the group and individual oral presentations each individual student’s oral communication skill will be evaluated. A passing grade (C-) on an oral is defined as communicating in Spanish and being reasonably understood, although the student may have poor pronunciation and a minimal working knowledge of the appropriate grammar and vocabulary. Students are encouraged to come prepared in advance of their oral presentations and may use 3X5 note cards, graphics, etc. Students should see the tutors for their presentation. Attendance: Regular class attendance is required of all students who wish to excel in this course. Each student begins with 100 pts. and 3 pts. will be deducted per class missed. If you are not in class you are not practicing your Spanish. There will be NO make-up exams or oral presentations. Please DO NOT call to let me know that you will not be attending class. I will be taking roll. The Course Outline List component allows you to display a list of course outlines from the central Course Outlines Repository. The list can be filtered by term, course level, section and more to only show specific outlines. Note: If a course outline is not available at www.sfu.ca/outlines, it will not appear in the Course Outline List component. When should it be used?Use this component when you need to display multiple related course outlines on a single page. Be aware that the course outline list can get very long, depending on the filters. Terminology:Current - Two options, Year and Term, can be set to current, which refers to the current registration term. The current registration term will automatically rollover to the next term approximately 10 weeks prior to its start. In-Component Editing OptionsCourse Outline List Tab
Title Header - Insert a title above the course outline list. (If you wish to insert a title with a different size or style of heading, use a Text component.) Year - Filters outlines by year. If left blank, it will use the current year. Term - Filters outlines by term. If left blank, it will use the current registration term. Dept - Filter outlines by department. This is option is required. OptionsClick the Options toggle to reveal additional display options: Split list - Adds a header above each course. See example 2 for a preview. Show all sections - This option displays the outlines for all the sections, including tutorials and labs (e.g, D100, D115, D116, D118). Leaving this unchecked will display one outline for each parent section (e.g., D100, D200), regardless of how many child sections a parent may contain. This helps to reduce duplicate outlines. CSS Class - Allows an author to provide an optional class name that will apply a style to the contents. Filters Tab
Course Levels - Filter outlines by course level. Check each level you wish to display. If no levels are checked, the component will list all levels. Sections - Filter outlines by sections. By default, the component will list all sections. Columns Tab
Columns - Allows you to choose which columns to display. Please enable the “Note” column, if the “Short Note” field was filled in within the Course Outlines Application. Examples of the Course Outline Component
Example #1
This example was set up to show outlines for all 100-level Chemistry courses scheduled for Spring 2014. Augmentative and Alternative Communication (AAC) - Implementation Online Training / AAC-5959Course Dates: October 16 to December 26, 2023Instructor: Terri Wofford, Speech-Language Pathologist, Wyoming Institute for Disabilities Location: This is an asynchronous, 9-week, no-cost, online course, and therefore there are no set weeklymeeting times for class. Participants will be required to attend one virtual class meeting using ZOOM, during week 9, as part of a required assignment. This free online course provides information regarding the implementation of Augmentative Alternative Communication (AAC) and Speech Generating Devices (SGD’s) and is designed for:
Content covered includes:
Continuing Education: Course participants are eligible for:
Cost: The course and materials are free. Capacity: Minimum 5, maximum 20 participants AAC Implementation Course Flier Congratulations to the Winners of the AAC Awareness Month Drawing - October 2023Wyoming Assistive Technology Resources would like to congratulate the winners of their AAC Awareness Month drawing for three Amazon gift cards. The winners participated in AAC device demonstrations by Terri Wofford, SLP, and entered into the drawing. The Amazon gift card winners are: Lilly McGever/$50, Charlotte Fraley/$20, Trinity Nesser/$20. For specific AAC training requests please contact Terri Wofford twofford@uwyo.edu or (307) 766-2932 Course Outlines and Syllabi
Course Outlines A one-page course outline is required by university policy for every course offered by the Faculty of Health Sciences. Instructors will receive an email reminder through TRACS to upload their course outlines. Outlines must be available to students at least two weeks prior to the start of the registration period or two months before the semester begins (March, July and November). Note that the one-page outline is different than the syllabus. See below for syllabus information. Instructors upload their course outlines online. Please follow these instructions:
Before your outline is activated online, the program assistant will review to ensure that all required fields are complete. If you have taught the course before, you may want to use the previous outline as a starting point and make any desired changes. The course content should correspond to the SFU Calendar description. If it does not conform closely, you must apply for approval before any changes can be published. Contact the appropriate program assistant, depending on whether you are teaching an undergraduate or graduate course, if you have not taught a course before and would like a copy of a previous course outline for your reference, or if you would like to apply for approval to upload content that does not closely conform to the SFU Calendar description. Refer to this link to search for the archived course outlines: http://www.sfu.ca/outlines.html. The system has archived outlines starting from Fall 2015 onwards. Course Syllabi and Syllabus Policies Refer to the Policies and Procedures Related to Syllabi Review, Development and Distribution (this link requires your ID to login) for more guidance about drafting a syllabi and to locate a syllabi template. All HSCI courses at both the graduate and undergraduate levels must have a detailed syllabus that delineates course objectives and means of assessment. Attached to this policy is a template to help you design of a syllabus so that it outlines the appropriate level of detail in terms of content, objectives, and assessment tools. The recommended text in regards to grading distributions, student conduct, and other policies are also provided. All new and substantively updated/revised courses must be reviewed as indicated below. Syllabi submitted for review do not need to be in the final draft. The GSC and UGSC are generally concerned with the review of the following: 1) the statement of learning objectives; 2) an outline of topics; and 3) a list of required readings/texts. You will receive an email from the TRACS system to upload your syllabus, in accordance with the following schedule:
For new or substantially revised courses, feedback will be provided to instructors three weeks prior to the start of the term. Notably for graduate courses, where accreditation requirements demand that courses meet certain core competency requirements, it is expected that faculty will comply with requests for revision. The course syllabus represents a contract between the instructor and student. It is important that it clearly outlines expectations, grading and attendance policies, and appropriate student conduct guidelines to all students enrolled in the course. A syllabus does not need to be provided in hard copy and can be distributed through Canvas or through other online formats. The scheduling of Topics may be changed after the start of a term, but once the syllabus has been circulated to students, it is strongly advised not to make further changes to: a) grading policies; b) policies regarding student conduct and academic honesty; or c) the timing of key exams. For more resources and guidelines, refer to the links below:
LESSON 5: COMPENSATION AND BENEFITSUnderstand all the things that must be considered when designing a compensation and benefits package.LESSON 6: EMPLOYEE HEALTH AND SAFETYLearn the ins and outs of complying with OSHA, protecting against workplace hazards, and investigating, recording, and preventing accidents and employee illnesses.LESSON 7: THE LEGAL ENVIRONMENTGain knowledge of employment law as well as an understanding of equal employment opportunity, avoiding discrimination, and what happens when an employee files an EEOC claim.LESSON 8: MAKING HR DECISIONSLearn how to make decisions based on various company growth strategies and how to use HRIS Software as well as job analysis as a tool for decision-making.LESSON 9: AFFIRMATIVE ACTIONLearn the full spectrum of affirmative action, how to create an affirmative action plan, and information on the AAP you will need to know.LESSON 10: DIVERSITYUnderstand what diversity is and why it is a good thing in an organization as you learn to manage it and handle conflict.LESSON 11: EMPLOYEE RIGHTS AND DISCIPLINELearn the laws that protect employee rights and privacy and how to properly monitor and document behavior and discipline employees.LESSON 12: TERMINATIONUnderstand the alternatives to firing as well as how to prepare for termination including proper separation agreements as well as what to do in the event of wrongful discharge.LESSON 13: INVESTIGATIONSLearn why it is so important to investigate problems as well as the steps of an effective investigation including preparing, conducting, and wrapping it up.LESSON 14: MANAGING LABOR RELATIONSGet a quick overview of the history of unions as you learn how they work and why employees join them.LESSON 15: CREATING A HIGH-PERFORMANCE WORKPLACELearn how to ask employees for input and act on it, delegate authority, keep communication open, and continuously ask for feedback as you strive to develop a high-performance workplace.LESSON 16: GLOBAL HUMAN RESOURCESUnderstand the basics of staffing strategy, cultural differences, HR in other countries, choosing global employees, and issues faced by expatriates.LESSON 17: RETENTIONLearn the top reasons employees leave a company and how you can encourage them to stay as well as the importance of succession planning.LESSON 18: MOTIVATION, REWARDS, AND RECOGNITIONFind out fun ways to motivate workers and gain nine strategies for creating a great rewards program.LESSON 19: PREPARING FOR THE PHR EXAMGain information on externships and internships as you review the basics of the PHR test and begin to study.Udemy’s Complete Cryptocurrency Investment Course covers all of the fundamentals of cryptocurrency investing in an affordable, self-paced, mobile-friendly format, making it the best overall cryptocurrency trading course on their list. 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BackgroundIndustry experts have found that an aging population, emerging treatment methods and technology advances mean strong career prospects for well-qualified sales reps. Potential EarningsPayScale.com sets the average compensation package for entry-level representatives at $51,297 but also notes a significant upside for bonus compensation and long term growth.According to MedReps, total compensation for an experienced pharmaceutical sales reps can be up to $149,544 per year, with an average base of $92,698 and bonus. This information is for the 2020/21 session. Dr Mylene Lagarde COW 3.02 This course is available on the MSc in Global Health Policy, MSc in Health Policy, Planning and Financing, MSc in International Health Policy and MSc in International Health Policy (Health Economics). This course is available with permission as an outside option to students on other programmes where regulations permit. Randomized trials have long been used in the clinical world to test the efficacy of medical treatments. Increasingly, social scientists have used the same approach, randomly assigning groups to different interventions, in order to determine which policies are most likely to address the key behavioural problems faced by health systems, from inadequate provider performance to low adherence to treatment or risky health behaviours. This course proposes a hands-on and intuitive approach to designing and conducting a randomised evaluation of a behavioural health programme. The aim of the course is to provide students will the skills required to design and implement a successful randomised evaluation. By the end of the course, students should be able to:
Seminars will be designed to encourage students to critically engage with the Topics and apply the technical skills taught in lectures. Each seminar will be closely aligned with the lecture content to deliver students the opportunity to apply the new knowledge. Case studies will be chosen from various cultural backgrounds, to allow the presentation of a diverse range of settings and issues. Throughout the courses, but more extensively in the second half of the term, seminars will be dedicated to discussing issues and problems raised in lectures in relation to the project chosen by students in their group for the research protocol. This course will be delivered through a combination of lectures and seminars totalling a minimum of 20 hours during Lent Term. Students will have access to lecture material delivered either in person or as short online videos. Seminars will take place in small groups and consist of a mix of case studies and discussions/presentations of the students’ own work. Ahead of the seminars students will work in small groups on structured learning activities set by the course lead. Each seminar will also be a forum for discussing, presenting and receiving feedback on students’ research protocols. There will be a departmental reading week in week 6 of term. A draft protocol. Students will be asked to submit a short 1,500 word draft protocol by week 5. While some aspects of their work may still be work in progress (e.g. using bullet points), students will be expected to write up the start of their protocol in a detailed way. Detailed feedback will be given to each student. The main textbook that will be used throughout the course is:
Other useful resources include:
Other general interest books that discuss randomised evaluations (applications, challenges) include:
Research proposal (100%) in the LT. The objective of the research protocol (4,000 words max) will be to plan the randomised evaluation of a particular health programme. Students will be asked to choose an intervention to address a particular behavioural problem from a proposed list (e.g. increasing health insurance uptake, improving doctor performance or quality of care; reducing risky health behaviours; increasing patient adherence to treatment etc.). Students will also be given the option to choose their own subject (pending agreement by their seminar leader). | ||||||||||||||||
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