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Exam Specification: MS-720 Microsoft Teams Voice Engineer

Exam Name: MS-720 Microsoft Teams Voice Engineer
Exam Code: MS-720
Exam Duration: 150 minutes
Passing Score: 700 (on a scale of 1000)
Exam Format: Multiple-choice, Drag and Drop, and Simulation
Exam Delivery: Proctored online or at a testing center

Course Outline:

1. Introduction to Microsoft Teams Voice
- Understanding the role of Microsoft Teams Voice in modern communication
- Overview of Microsoft Teams Voice features and capabilities
- Exploring the integration of Teams Voice with telephony systems

2. Planning and Designing Microsoft Teams Voice Solutions
- Assessing network and infrastructure requirements for Teams Voice
- Designing call flows and call routing strategies
- Integrating Teams Voice with PSTN connectivity and phone systems

3. Implementing Microsoft Teams Voice
- Configuring and deploying Direct Routing for PSTN connectivity
- Setting up call queues, auto attendants, and voice applications
- Implementing voice policies and call routing rules

4. Managing Microsoft Teams Voice
- Monitoring and troubleshooting voice quality and connectivity issues
- Managing phone numbers, emergency calling, and location policies
- Utilizing Teams Voice analytics and reporting tools

5. Security and Compliance in Microsoft Teams Voice
- Implementing security measures for Teams Voice communication
- Ensuring compliance with data protection and privacy regulations
- Managing access control and authentication in Teams Voice

Exam Objectives:

1. Understand the role and features of Microsoft Teams Voice.
2. Plan and design Microsoft Teams Voice solutions.
3. Implement and configure Microsoft Teams Voice components.
4. Manage and troubleshoot Microsoft Teams Voice.
5. Implement security and compliance measures for Teams Voice.

Exam Syllabus:

Section 1: Introduction to Microsoft Teams Voice (10%)
- Role of Microsoft Teams Voice in modern communication
- Microsoft Teams Voice features and capabilities
- Integration of Teams Voice with telephony systems

Section 2: Planning and Designing Microsoft Teams Voice Solutions (20%)
- Network and infrastructure requirements for Teams Voice
- Call flows and call routing strategies
- Integration with PSTN connectivity and phone systems

Section 3: Implementing Microsoft Teams Voice (30%)
- Configuring Direct Routing for PSTN connectivity
- Call queues, auto attendants, and voice applications
- Voice policies and call routing rules

Section 4: Managing Microsoft Teams Voice (25%)
- Monitoring and troubleshooting voice quality and connectivity
- Phone numbers, emergency calling, and location policies
- Teams Voice analytics and reporting tools

Section 5: Security and Compliance in Microsoft Teams Voice (15%)
- Security measures for Teams Voice communication
- Compliance with data protection and privacy regulations
- Access control and authentication in Teams Voice

Microsoft information source