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The ServiceNow Certified Implementation Specialist – Software Asset Management
Professional (SAM) exam Specification defines the purpose, audience, testing options,
exam content coverage, test framework, and prerequisites to become a ServiceNow
SAM Implementation Specialist.

Exam Purpose

The ServiceNow Certified Implementation Specialist – Software Asset Management
(SAM) Professional exam certifies that a successful candidate has the skills and essential
knowledge to contribute to the configuration, implementation, and maintenance of
the ServiceNow SAM Professional application.



Exam content is divided into Learning Domains that correspond to key Topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Learning Domain % of Exam

1 Software Asset Core Overview & Fundamentals

• Software Asset Management Basics

• Process Architecture

• Application Introduction and Recommended

Practices

14%



2 Data Integrity – Attributes and Sources for the Data

• Importing Data

• Software Discovery and Normalization

• Content Service

28%

3 Practical Management of Software Compliance

• Products and Models

• License Metrics, Entitlements, and Allocations

• Software Reconciliation

30%

4 Operational Integration of Software Processes

• Contract and Change Management

• Service Catalog and Procurement

• Software Remediation

13%

5 Extending SAM

• Software Model Lifecycle and Retirement

• Software Installation Optimization

• Reporting, Implementation, and Maintenance

15%

Total 100%



Exam Structure

The exam consists of 60 questions. For each question on the examination, there are
multiple possible responses. The person taking the exam reviews the response options
and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response that most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.

ServiceNow Specialist exam contents