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Exam Number : Servicenow-CIS-EM
Exam Name : Certified Implementation Specialist - Event Mangement
Vendor Name : ServiceNow
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The ServiceNow Certified Implementation Specialist – Event Management Exam
Specification defines the purpose, audience, testing options, exam content coverage,
test framework, and prerequisites to become Certified Implementation Specialist –
Event Management certified.

Six (6) months field experience participating in ServiceNow deployment projects
or maintaining ServiceNow instances

• Participation in at least two ServiceNow ITOM deployments specifically for Event

• Intermediate or above Windows and Unix administration skills

• Intermediate or above SNMP query knowledge

• Intermediate or above JavaScript and regular expression scripting skills

• Introductory or above network administration knowledge

• General familiarity with industry terminology, acronyms, and initialisms

Learning Domain % of Exam

1 Event Management Overview

• IT Operations Management (ITOM) solution

• Define customer challenges

• Event Management key features and capabilities

• Graphical user interfaces (operator workspace, alert
intelligence, dependency maps)

• Common Service Data Model (business, application, and
technical services)


2 Architecture and Discovery

• Discovery and MID server architecture

• Event Management architecture and CMDB

• The monitoring process

• Install a MID server


3 Event Configuration and Use

• Event setup (event processing, event rules, event filter,
event thresholds, operator workspace)

• Event Management process flow (event table, message
key, event processing jobs, event field mapping, CI
binding, best practices)

• Connectors (preconfigured, customized)

• Scripting (Regex, JavaScript, PowerShell)

• Event Management Troubleshooting (event errors,


4 Alerts and Tasks

• Alert defined (alert record attributes, scheduled jobs

• Alerts process flow (alert management rules, CI binding,
priority scores, priority groups, incidents, best practices)

• Alert grouping (correlation rules, alert aggregation)

• Alert Intelligence

• Alert impact profile (impact tree, impact rules, cluster
example, SLAs)


5 Event Sources

• Identify event sources

• Push vs. pull methods

• Use inbound actions

• Configure a monitoring connector


Total 100%

Exam Structure

The exam consists of approximately (30) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct

Exam Results

After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

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ServiceNow Implementation dumps


Advizex President C.R. Howdyshell Is driving An every thing-As-A-service Revolution | Killexams.com Resources

“we're seeing tremendous boom in their every thing-as-a-service funnel,” talked about Advizex President C.R. Howdyshell. “These are purchasers that need us to run and control their IT for them which will focus on their enterprise. Our brand as an organization has been and may continue to be their technical excellence as an every little thing-as-a-carrier provider.”


When Advizex President C.R. Howdyshell became a 16-year-historical high-faculty football participant at Sistersville excessive faculty in West Virginia, he realized a advantageous lesson about now not quitting and doing what it takes to win.

Howdyshell remembers the predominant of the small-town excessive school threatening to shut down the football program, and one participant after a different running away after a couple of lackluster years. but the head coach, Lou Nocida, and his assistant Bob Daquilante “teach D”—who is Howdyshell’s son Drew’s godfather—refused to throw within the towel and let the team down.

With barely ample avid gamers to box a crew, both coaches drilled into the young guys the drive, choice and dedication to not provide up along with a fierce will to win—even as the number of players dropped from 26 at the start of the season to just 12 avid gamers with an 0-8 checklist. The dedication to do what it takes to beat insurmountable odds to win with just 12 avid gamers made a lasting impression on Howdyshell, who is still close to each coaches to at the present time.

[RELATED: Former CIO Superstar Kurt Schnieders Is Now Upping Advizex’s Services Game]

“coach Nocida and teach D taught us about being mentally challenging, being committed and preparing,” Howdyshell recalled. “It’s no longer just asserting it. it's doing it and Preparing to do it with challenging work. After going 0-8, they received that next highway video game by one aspect with just 12 guys.”

That intellectual durability and may to win took the Sistersville Tigers group to an 11-1 season the subsequent yr. It also helped transform Howdyshell into one of the most main all-time rushers in Ohio Valley excessive-college football background and the Sistersville software into one of the vital properly classes within the state. “That taught me about dedication,” spoke of Howdyshell. “It taught me about lifestyles and doing what it takes to win.”

Howdyshell has taken that complicated-earned grit, decision and commitment from his high-faculty and faculty football days and utilized them to the enterprise world and a 37-year career in expertise answer sales.

Now president of the $200 million CRN answer issuer 500 superstar Advizex, Howdyshell is taking the training from the grid iron to the technology revenue trenches to remake Advizex into an every thing-as-a-provider powerhouse. The dedication and resolution he took to heart as a excessive-college football participant has been key to remodeling Advizex into one of the leaders within the every thing-as- a-service market.

“we are able to’t simply say they are going to do every thing as a service, they should step lower back, get organized and do what it takes to win,” pointed out Howdyshell. “You should be committed to the cause, committed to the crew and committed to the strategy. and then you must execute. that you could’t just blow through and suppose it’s going to ensue. You have to go assist customers and be liable. They need to compete and win in opposition t the large guys. They don’t deserve to be the greatest. They just should be the premiere at what they do.”

Making Investments To Be The most desirable In every thing As A carrier

Being the surest in the everything-as-a-carrier market, stated Howdyshell, potential making big investments in skill to build out the managed capabilities portfolio. That expertise and income ability has powered a dramatic increase in as-a-provider profits for Advizex with one massive client win after another, resulting in a 27 p.c increase in features sales in 2021. among the most exceptional wins: a deal with $2 billion chemical manufacturer W.R. Grace & Co; a marquee deal with a genomic research startup that opted for a secure on-premises cloud carrier from Advizex rather than inking a contend with a public cloud provider; and a complex Epic scientific information fitness-care contend with Mohawk Valley health device of Utica, N.Y.

“we are seeing massive boom in their every little thing-as-a-service funnel,” said Howdyshell. “These are valued clientele that desire us to run and manage their IT for them so they can focus on their business. Our manufacturer as a company has been and will continue to be their technical excellence as an everything-as-a-carrier provider. They ought to be better than the corporations they compete with and even the technical ability at the agencies they work with or they don’t want us.”

among the adjustments powering the Advizex transformation: the hiring of former L brands and Dick’s carrying items celeb CIO Kurt Schnieders as COO; the appointment of 29-year tech revenue veteran Joe VanPatten as vice president of cloud consumption; and the contemporary addition of former Xerox govt and MT enterprise applied sciences President Jeremy wood as chief transformation officer.

Key to Advizex’s success is having company-result-concentrated discussions with IT leaders and CEOs, referred to Howdyshell. those enterprise discussions are eye-openers for IT and company leaders who're ignorant of the on-premises pay-per-use cloud carrier models.

Howdyshell’s no-holds-barred wager is popping the heads of the larger competitors that are scrambling to make the everything-as-a-provider shift. Advizex, meanwhile, is heading in the right direction to hit $70 million in routine earnings features in 2022 as part of a march toward $100 million. “The energy of the firm is all coming collectively round this every thing-as-a-provider push,” he talked about. “They see what's going on in the market. valued clientele desire this, and they have a head delivery over their competitors. we're accelerating and making the investments to be the leader in every thing as a service.”

among the many areas where Advizex is seeing the greatest habitual earnings capabilities positive aspects are protection services, cloud features, IT automation services, Microsoft services, VMware capabilities, infrastructure monitoring and administration, and on-premises cloud capabilities with the HPE GreenLake pay-per-use cloud service. The success with GreenLake resulted in Advizex being named Hewlett Packard business’s U.S. As-A-carrier partner of the 12 months in 2021.

“We’re demonstrating truly amazing increase,” Howdyshell referred to. “the only bill and single aspect of accountability that they deliver with an every little thing-as-a-provider subscription mannequin is resonating with customers. It lets their consumers focus on operating the company while they center of attention on running IT. This has modified the game for Advizex.”

That Advizex single factor of accountability for advanced secure cloud services is backed up with the aid of the 47-12 months-historical enterprise’s “consumers for all times” credo. “That customers for all times philosophy is part of their DNA,” stated Howdyshell. “this is no longer about doing what’s most excellent in your customer once. It is ready doing whatever thing it takes to maintain that consumer for life like funding a $50,000 repair for a consumer that become caught in a crossfire between two providers. It’s now not words for us. It’s what they do.”

Managed capabilities Momentum Is Fueling every thing As A carrier

Advizex’s momentum is being fueled with the aid of its long-standing managed features prowess, the place earnings has doubled over the direction of the past year, stated Advizex Chief advertising Officer Matt Gaudio, who oversees the 74-employee managed features firm. “the area modified to this habitual salary consumption model and it enabled their managed features providing to be entrance and center,” he mentioned. “Now it is all coming at the side of the ability for us to provide a single month-to-month bill for valued clientele for cloud, product and features. Our boom with internet-new valued clientele has been giant over the ultimate six months.”

nonetheless it’s not just internet new purchasers—the every little thing-as-a-carrier can charge has opened the eyes of longtime shoppers to the managed services portfolio, together with Database as a provider (a 15-yr Advizex crown jewel provider that few MSPs have mastered), Infrastructure as a carrier, catastrophe recuperation as a carrier and aid Desk as a carrier.

one in all Advizex’s greatest managed capabilities wins came late ultimate year when a 20-year Advizex consumer—a customer packaged items enterprise—inked a multimillion-dollar, multiyear Database- as-a-provider deal, stated Gaudio. “They looked at their ability and realized that they had been doing this for years,” he stated. “Even these very massive historic shoppers are seeing the value that we're bringing to the desk with their sensible technical consultants and engineers. we're managing databases from the ground stage all of the way to the penthouse. we're doing clustering and segmentation, very high-conclusion work. The value they can deliver to consumers is a no-brainer. They don’t have to discover, hire or instruct americans. They do the entire work for them and are an extension of their company.”

Advizex’s lengthy-standing technical excellence is the differentiator for the managed services business, spoke of Gaudio. “We win valued clientele over with how wise their consultants and presales teams are,” pointed out Gaudio. “we are fixing problems that valued clientele don’t have the time or ability to get to. With the consumption mannequin, purchasers see the technical excellence and the true value we're providing them. consumers know they will provide these as-a-carrier offerings with super, super technical talent. The cost for consumers is mammoth.”

The Advizex everything-as-a-provider consumption model is “three steps ahead” of opponents, mentioned Gaudio. “we have a bit bit of a head beginning; they just need to proceed to enhance their choices and maintain their lead. They must just continue to position the pedal to the steel and continue with the method that we've long gone all in on.”

The consumer benefits: A ‘Push-Of-The-Button’ model

consumers like W.R. Grace are anxious to get out of the enterprise of managing statistics centers with a purpose to focal point more on using aggressive abilities, talked about Advizex vp and Northeast widespread supervisor Steve Kucker, a key government helping drive the every little thing-as-a-provider offers. “purchasers are looking to control the business—not the infrastructure,” he observed. “It takes the possibility out of IT for them and allows for them to focus on making advances within the company. It turns IT right into a company driver.”

That changed into definitely the case at W.R. Grace—which adopted the HPE GreenLake on-premises cloud carrier 18 months in the past and has because then introduced 20 p.c extra potential on CPU and storage, SAP services and catastrophe recuperation as a carrier, noted Kucker. moreover, the Advizex providing has allowed W.R. Grace to quickly add an acquisition to the as-a-service platform.

“we're operating an entire IT as a carrier for them,” he mentioned. “The exceptional issue is with GreenLake they don’t need to come back for firmware upgrades, expertise refresh, ability planning, efficiency or scalability. They do all of that for them. It’s in fact a push of the button for them for a change order.”

The on-demand consumption mannequin has helped valued clientele stay away from provide chain concerns on account of the proactive skill administration planning that takes region with GreenLake, referred to Kucker. “The consumption model has allowed us to devise forward of time on capability, efficiency and scalability devoid of supply chain considerations,” he observed. “we've foresight into what they are doing to evade those considerations. From a economic, operational and company point of view, there isn't a far better way to promote available in the market these days. customers are very chuffed with this mannequin.”

A ‘Land-And-extend’ capabilities abilities

Advizex has implemented a “land-and-extend” method to pressure its extensive and deep capabilities offerings into customer businesses, spoke of Advizex vice president Dave Gibbons, a former EMC government who joined Advizex nine years in the past and now heads up the Ohio market. “once they get in with a carrier, they simply land and extend,” he stated. “It comes down to the confidence and have confidence that CIOs and their groups have in Advizex to deliver and meet all their needs and requirements. they now have reached some extent where they get what carrier is all about and they do it well. it's their differentiator.”

One instance of Advizex’s success is the capabilities increase the enterprise has seen from what began with a small office 365 engagement with a Washington, D.C., mid-Atlantic bank. That preliminary functions deal increased to Microsoft teams and Microsoft energetic listing on to a full-fledged disaster restoration and company continuity carrier. Most currently, Advizex has been given the eco-friendly light emigrate the IT systems of dissimilar banks that had been acquired via the customer. “What they have carried out with them is establish ourselves as one in all their relied on advisers and go-to consultants,” Gibbons noted. “anyway all the different features they have performed, they are now doing a complete ServiceNow implementation for them. here is a multimillion-dollar features engagement.”

Advizex’s capabilities success is a testomony to the top notch functions consultants and teams within the trenches making a change for customers, observed Gibbons, a forty-yr technology veteran. “It’s the consultants, capabilities groups and troops that make us a success,” he referred to. “they're the face to their consumers. You must have americans that are in a position to bring for the customer.”

The Advizex features ability has been a vital differentiator with companies unable to locate pricey, correct-notch technical skill in the middle of the pandemic and the first rate resignation, pointed out Gibbons. “we're speakme about americans energy,” he mentioned. “this is no longer about product. here is about coordinating all of the services we've and complementing the complete IT personnel of a customer to get things done faster and at the highest-exceptional degree. i can go to each probably the most functions teams at Advizex no matter if it’s VMware, Microsoft or ServiceNow and have a plan that works for a consumer. What this all comes right down to is the self belief I even have in their group’s ability to step up straight away and carry extremely good functions.”

The everything-as-a-service shift at Advizex is a tribute to Howdyshell’s capability to pressure a cultural transformation at the company with a razor-sharp focus on company-outcome-based mostly capabilities from an elite team of technologists, noted Gibbons. “C.R. has based a grasp plan for us,” he pointed out. “Our group is executing on that plan. we're very nimble. they now have the skill to make choices right away and convey with high exceptional. That comes returned to the technical knowledge they now have and their americans. It’s not a be counted of us taking the hill, it is a matter of how quick we're going to take it.”

Opening The Door To right-Notch expertise talent

Howdyshell’s leadership has opened the door for the enterprise to appeal to true-notch expertise talent that has put Advizex into the every little thing-as-a-service speedy lane, talked about Advizex Chief technology Officer Chris Miller. “we now have created an environment the place sensible americans want to are available in, be part of the crew, and check out ideas,” he said. “CR is one hundred percent in the back of that. The way of life he has fostered is a big part of their success. It’s all about the culture and the americans.”

Advizex is all the time on the lookout for top ability so as to add to the expertise crew, Miller noted. “If they don’t have an open head count number and they run across someone that they know is a rock megastar, we’ll choose them up. We’re now not afraid to try this; that has paid off large time for us,” he noted. “We are seeking individuals who can adapt and be taught new approaches and new approaches of doing things sooner than the customer. as a result of if they don't seem to be smarter than the consumer, then they aren't any good to the client. everyone on the group has that aptitude.”

some of the fastest-growing functions areas is Advizex’s IT automation observe. Advizex’s automation enterprise workshops for clients are geared toward picking out can charge rate reductions via IT automation and have ended in a dramatic enhance in automation deals, said Miller.

actually, 9 out of 10 times the Advizex automation workshops result in big charge mark downs for the consumer, talked about Miller. One midmarket client deploying an Advizex automation answer for a VMware atmosphere bought a return on investment in a 12 months with five-yr mark downs of $500,000, referred to Miller. “We’re assisting customers study automation from a pure company-effect- based standpoint,” he noted.

The company-based mostly workshops drill down on particular procedures such as it provisioning, carefully calculating the steps panic and the way lots time is spent on guide labor, mentioned Miller. “We compile the entire counsel after which they have a spreadsheet that calculates how long it takes for the procedure,” he mentioned. “the math doesn’t lie.”

these styles of business-focused workshops are demonstrating to valued clientele that enterprise and IT are one and the equal, said Miller. “it's the enterprise,” he pointed out. “That offers us an potential when we're talking to customers.”

Making Investments In shoppers

Advizex vice chairman Ed Pruett, who oversees the Southeast market, pointed out he sees the Advizex model as a online game- changer for customers. “Cloud is an event, where that journey sits doesn’t count, it may also be on-premises, public cloud, hybrid,” he stated. “shoppers want every little thing wrapped round it in a provider. they are announcing every thing can also be wrapped into a carrier, they put it in place and control it. That’s where we've an abilities. they will do it all, bundle all of the products and services together and then manage it. It saves prices and man-hours for the client. It lets consumers make IT a part of the business. It lets it be a profit center in place of a value core.”

Pruett sees legacy business licensing settlement renewals as a primary probability for the Advizex every little thing-as-a-provider providing. “That offers us an opportunity to display valued clientele how they are able to store them cash, help them operationalize IT and make it predictive,” he talked about. “we can exhibit the ROI. On true of that, they are able to control it for the client and let their IT crew seriously change the business in a distinct manner for IT.”

ultimately, what separates Advizex from the pack of competitors is its ability and willingness to “invest” in its customers, pointed out Pruett. Case in aspect: When a potential consumer had a backup challenge, Pruett sent one of the crucial enterprise’s good technologists —nationally widespread for her backup talents—who labored for two weeks at no cost to the client to fix the difficulty. “She fixed every thing,” he pointed out. “She blew the socks off the customer with her technical competencies. Our engineers are one of the crucial smartest people you will ever meet. the fellows and gals we've on their groups are like unicorns. that's interesting. i'd put their technical ability against any one’s. I don’t care who it is.” In one other case, Advizex pulled a chunk of IT device from its personal lab for a consumer who couldn’t manage to pay for a alternative, stated Pruett.

It’s those sorts of investments in shoppers which have ended in astronomical earnings boom for Advizex given that Pruett begun heading up the Southeast location 5 years in the past. “purchasers comprehend in the event that they are in challenge and wish some thing, they should be there for them,” he pointed out. “We invest in their valued clientele. They do it all of the time. They deal with their purchasers. there is a change between a accomplice and a supplier. they are a companion.”

ensuring purchasers Don’t Get Walloped by means of high priced Public Cloud expenses

Advizex’s potential to provide a great deal-needed cloud potential round deepest, public and hybrid cloud has been key to the company’s success, observed Joe Clarke, director of cloud structure at Advizex. He pointed to a disaster recuperation and backup answer for a economic company on a good finances that included both on-premises and cloud backup, subsequently saving the consumer lots of of thousands of greenbacks in cloud expenses.

Advizex’s cloud abilities has been key to making certain that shoppers don’t get walloped through suddenly high-priced public cloud bills—no small depend in a excessive-stakes digital transformation market where some CIOs have moved lock, inventory and barrel to the cloud after which been hit with higher-than-expected bills.

“understanding the vantage element of customers is what separates us from their rivals,” referred to Clarke. “It is knowing their problems. They hear their problems—not simply technical complications, but business problems. It is understanding they've business dreams they are trying to reach and seeing the company from their perspective. They hearken to customers. earlier than I got here to Advizex, i was a consumer. i'll not ever neglect my adventure as a client working for a financial institution and sanatorium.”

Advizex’s expertise vision with a watch toward picking out game-altering expertise capabilities has also been key to the every little thing-as-a-carrier transformation, noted Joseph Mixon, an automation architect at Advizex. “someone has to have that imaginative and prescient and leadership to peer where the puck goes, to be able to get there forward of time,” he referred to. “That’s what they do. You ought to know what the client is going to ask for earlier than they want it. we've that vision. That begins on the good of their firm.”

The cloud and automation groups are focused on making IT as seamless and easy for valued clientele as clicking a button, said Mixon. “everybody knows they want cloud and automation, but no person knows the way to get there,” he noted. “That’s where they step in. They aid customers down that path. They lock fingers with the customer, take a look at the place they're at and what are their enterprise aims after which they supply them a highway map to get the place they deserve to go.”

Doing What It Takes To Win

As Howdyshell pushes Advizex to do what it takes to capture the burgeoning everything-as-a-carrier probability, he from time to time finds himself reflecting on simply how essential the instructions he learned on the Sistersville Tigers football team are to the business challenges he faces today.

“all of it comes all the way down to that small city, Sistersville, West Virginia, the place they went from almost shedding football to the highest profitable percentage in the nation,” he talked about. “It’s the equal element in company. It’s the identical aspect with every little thing as a provider. No. 1, you should be committed. they are committed. No. 2, you need to execute. we're executing. No. three, you should be committed to win. they are three for three.”

profitable that excessive-faculty football street online game by way of just one aspect with most effective 12 gamers changed into a pivotal second in Howdyshell’s lifestyles. The offensive scheme for one in all their games—called a “raindrop offense”—required him to run the ball virtually every play. Howdyshell ran the ball 53 times in the online game—at the moment a state checklist. “We did what they had to do to win,” he observed.

After that dropping season, the avid gamers who back for the subsequent yr went 10-0, (11-1 with playoffs). After that, the Tigers were in seven straight West Virginia category A soccer championships (and gained five of them). “Over time, americans realized in case you were going to play soccer right here you needed to be critical,” Howdyshell stated. “They revered the coaches’ commitment. people knew they were going to do what it takes to win. That’s the most suitable lesson in existence I could ever have obtained and i owe that to coach Nocida and educate D.”

Howdyshell feels the identical form of power and exhilaration that he did as a standout at Sistersville excessive faculty as he drives the Advizex everything-as-a-carrier transformation. “The crew understands every thing as a service and how important it's,” he mentioned. “I couldn’t be greater energized about the company and what we're offering their customers. we've a chance to take this straight up and speed up love it’s a rocket booster.”

youngsters he is heartened by way of the features Advizex has made, Howdyshell is decided no longer to let up. “What C.R. truly stands for is ‘Can’t leisure and can’t calm down,’ since the lead they have can go away,” he pointed out. “That goes returned to the energy they have at Advizex. which you can’t look at the back of you. You must preserve searching ahead. They know what it takes to win and are inclined to do what it takes to win. we've the team to make this ensue.”


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