Symantec Symantec Backup Exec 2012

Symantec hopes to quiet Backup Exec 2012 improve complaints | killexams.com Real Questions and Pass4sure dumps

formerly unhappy Backup Exec 2012 consumers applauded Symantec's adjustments to its SMB backup application following criticism of the software on user forums and social media. youngsters, shoppers are nevertheless looking forward to probably the most critical alteration to demonstrate up in an anticipated carrier pack replace.

Symantec felt the sting of a client backlash after it modified Backup Exec's view from a job-centric interface to a server-centric interface with the unlock of the Backup Exec 2012 upgrade ultimate March.

A discussion board on the Symantec join group web site devoted to the upgrade become stuffed with person complaints concerning the interface and different issues. there were additionally threads of sad users in a Spiceworks community discussion board and on Twitter.

When Symantec switched CEOs from Enrique Salem to Stephen Bennett in July, executives stated fixing Backup Exec 2012 as one of the crucial supplier's key challenges.

Symantec invited consumers who complained concerning the Backup Exec 2012 improve on boards to satisfy with the utility's developers and product managers at its Heathrow, Fla., engineering site on June 13-14. nine users accepted the present.

Two customers who attended the assembly informed SearchDataBackup.com that Symantec's crew listened to their complaints concerning the product. Symantec's team of workers additionally showed the attendees the fixes they were setting up or had achieved for Backup Exec.

one of those improvements become an "All Jobs" button that lets valued clientele see their operating jobs for a server in a single location, which changed into covered in the Backup Exec 2012 service pack 1 (SP 1) improve. The provider pack turned into launched the day earlier than the meeting with purchasers in Heathrow.

The shoppers have been happy with that, but a cheer went up when the Symantec group mentioned it could restoration the typical Job monitor view in SP 2.

Justin Livitski, a programs analyst for Canadian IT service company Lowerys, attended the Heathrow meeting and gave Symantec credit score for listening and reacting to the complaints.

"My main factor become the person interface," spoke of Livitski, who has been the usage of Backup Exec for 10 years. "i was pretty disgruntled, however after going down and meeting them, they listened to what we had to say. i'm eager for what they promised within the subsequent unencumber, however i am in wait-and-see mode. i am ready to peer if the adjustments come to fruition."

Livitski's complaints in the Symantec connect discussion board established commonly on the re-design.  Many clients agreed with him, but there were different considerations. Julian Moorhouse, IT supervisor of commercial & Industrial Property (CIP) in Sydney, Australia, posted a listing of complaints with Backup Exec 2012 on Spiceworks. these criticisms protected now not being in a position to agenda varied servers in a single job, slower backups and a "bright but horrible and messy interface."

Moorhouse, yet another 10-12 months Backup Exec person, made the lengthy trek to Heathrow to voice his displeasure.

"i'm always up for a problem, but i used to be a kind of people relatively upset about the whole aspect," he stated.

"I don't suppose Symantec realized how many individuals relied on the ancient job-centric formulation. individuals had been upset about going to a server-centric formulation. [In Florida], we said, 'You locked the function [Job Monitor] that turned into a good idea for us.'"

Moorhouse and Livitski agreed the Florida meeting became fruitful, and that they are expecting the session to result in a radically better Backup Exec 2012.

"i used to be expecting some type of bribery, that they'd are attempting to bathe us with free licenses or some thing like that," Moorhouse spoke of. "I wasn't anticipating lots. after I bought there, i used to be reasonably surprised to peer it turned into two days of exact work. They allowed us to take so long as we desired to have a rant in entrance of them. They addressed each element."

Livitski also noted he became surprised by using the consideration Symantec paid to his complaints in Heathrow.

"We have been anticipating a dog-and-pony exhibit and a bunch of income propaganda, however wasn't like that," he mentioned. "It became extra like, 'what's your pain and how do we repair it?' Symantec americans listened intently, and others were coding while we talked. i used to be impressed."

anyway the All Jobs button, SP 1 protected performance enhancements and different fixes. A second improve, SP 1a, followed in early August with other minor aspects and malicious program fixes.

however the news that bought applause in Heathrow became the return of the Job monitor view, which is scheduled for free up with SP 2 in the fall. The Job video display suggests shoppers all their backup jobs and job historical past for all servers in one pane. A scheduler improve to permit customers to exclude dates for a particular backup job is additionally deliberate for SP 2.

"carrier pack 1 hasn't modified my experience a good deal," Livitski talked about.  "We reside in Job video display view. once I birth, that's the page I predict to open and i wish to see my jobs and job logs on one web page. that's the largest adjustment to the new version. You must toggle back and forth between servers, and each server has a special page of advice. We insisted that we desired the Job video display back."

Moorhouse mentioned he too liked having his scheduled backup jobs and job historical past on one monitor when he opened Backup Exec.

"What we wanted is what they're proposing in the subsequent free up," he stated. "or not it's crucial for them to be sure whatever they deliver out next, the need to be certain here's the one [that adds the Job Monitor]."

An SP three is additionally planned with guide for multi-server backup jobs, and the potential to prioritize server backup order and confirm multiple server backups in a single job to at least one tape.

When Symantec switched CEOs in June, CFO James Beer noted it will take six to nine months to straight out the Backup Exec issues. nevertheless, Symantec's Backup Exec product team members say the common changes had been obligatory to carry the product up up to now with the latest applied sciences. They argue that Backup Exec 2012 is better desirable to digital desktop and disk-primarily based backups than Backup Exec 2010. and they element out the Symantec person discussion board thread protected handiest a tiny sampling of Backup Exec's massive customer base.

"In our section, no person likes trade," spoke of Amit Walia, Symantec's VP of product administration for Backup Exec.

however Walia pointed out the focal point for Backup Exec 2012 become "subsequent-era bleeding area technologies round virtualization, the swift transition to disk, cloud, and disbursed applications.

"This has been a extremely ahead-searching software for us."

unhappy as they were, Moorhouse and Livitski said they got here close to relocating to one more backup utility.

Moorhouse stated besides the fact that children "other vendors have been circling like vultures," he on no account searched for another backup app as a result of Symantec responded straight away to his posts on the person discussion board. He observed Symantec put a member of the Backup Exec product administration team, a product fashion designer and interface fashion designer on the phone with him before the Florida meeting.

Livitski spoke of he in short regarded switching but could not find another functions that got here near meeting his needs. because his job requires him to work with dissimilar businesses, switching would have been more challenge than it became price.

"one of the crucial other products on the market are only brutal," he stated. "I have about 150 licenses registered, so i'm no longer simply switching one environment. Switching loads of valued clientele can be a bigger headache than getting Symantec to fix Backup Exec."

melanoma analysis group Modernizes Their virtual Backup and recovery With Symantec's Backup Exec 2012 | killexams.com Real Questions and Pass4sure dumps

MOUNTAIN VIEW, CA--(Marketwire -08/15/12)- Symantec Corp. (SYMC) nowadays introduced that the Gynecological Oncology community's Statistical and information middle (GOG SDC), some of the national melanoma Institute's (NCI) funded cooperative cancer research companies, now has 30 instances greater backup capability effectivity and combined insurance plan throughout physical and digital environments. Symantec Backup Exec 2012's new consumer interface lets GOG SDC effortlessly set up and configure backups throughout physical and virtual machines, deduplicate the backups, and convert physical server backups to VMware or Hyper-V virtual machines for instant recovery.

click on to Tweet: cancer research neighborhood GOG SDC modernizes #vmware backup & recovery with @Symantec's @BackupExec 2012: http://bit.ly/NvOhnT

"The most recent version of Backup Exec provides confidence in our blended actual and virtual environment. we can repair information to both platform, and the stronger management interface has helped cut tape management to below 10 minutes a day," observed Scott Gould, GOG senior network and methods analyst. "this is a advantageous effectivity that lets the GOG spend extra time on our core intention: curing melanoma via scientific trials."

The GOG has carried out more than seven hundred clinical trials related to gynecological cancers considering its founding in 1970. greater than 10,000 GOG contributors at seven hundred institutions collaborate on GOG's scientific trial protocol design and records assortment.

"Our information middle is all about melanoma research, a mission as rewarding because it is important," Gould referred to. "We must deploy the most excellent how to give protection to the crucial information that comes during the GOG, and every penny saved via extended storage efficiency frees up greater money for discovering a cure. at the same time, we require basic administration and Backup Exec 2012 is the most flexible and unified platform we now have considered."

The GOG SDC runs a cluster of 4 digital hosts working around 40 VMware machines -- servers operating a whole lot of databases and statistical evaluation programs -- and a ten-terabyte storage area network (SAN). Their outdated backup equipment wasn't able to handle the combined physical and digital techniques effectively. In early 2012, Gould and the GOG SDC crew participated in beta testing for Backup Exec 2012 V-Ray edition. as a result, Gould determined to acquire a high-efficiency backup server and dedicated disk storage for backup records, and deployed the beta application on construction facts in the SDC.

Backup Exec 2012 additionally maximized deduplication effectivity. The SDC decreased 104,000 gigabytes of backup statistics into one three,500-gigabyte deduplicated storage folder. "We're very impressed with the deduplication capabilities of Backup Exec, which have dramatically reduced storage requirements -- saving us beneficial time and cash," stated Gould.

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connect with Symantec

About Symantec Symantec protects the area's advice, and is the world leader in safety, backup and availability solutions. Our resourceful products and capabilities offer protection to people and guidance in any ambiance -- from the smallest mobile device, to the business facts core, to cloud-based techniques. Our business-leading capabilities in holding information, identities and interactions offers our consumers self belief in a connected world. more counsel is attainable at www.symantec.com or through connecting with Symantec at: go.symantec.com/socialmedia

notice TO EDITORS: if you want additional info on Symantec enterprise and its products, please discuss with the Symantec information Room at http://www.symantec.com/news. All prices mentioned are in U.S. dollars and are legitimate most effective in the united states.

Symantec and the Symantec logo are trademarks or registered trademarks of Symantec corporation or its affiliates within the U.S. and other nations. other names can be emblems of their respective homeowners.

forward-looking STATEMENTS: Any ahead-looking indication of plans for items is preliminary and all future unlock dates are tentative and are subject to exchange. Any future free up of the product or deliberate modifications to product capacity, performance, or feature are discipline to ongoing evaluation via Symantec, and may or may additionally now not be applied and should now not be considered firm commitments by way of Symantec and may now not be relied upon in making buying decisions.

Symantec Releases Backup Exec 10d | killexams.com Real Questions and Pass4sure dumps

provides continuous facts coverage

long island -- September 27, 2005 -- Symantec corporation these days announced Symantec Backup Exec 10d for home windows Servers application including the Backup Exec continual coverage Server. The utility answer eliminates backup home windows, provides the business’s first web-primarily based conclusion consumer file retrieval performance and presents one comprehensive disk-to-disk-to-tape statistics insurance plan answer. “Designed for Disk,” Backup Exec 10d further offers the gold regular in windows facts insurance plan by means of always protecting facts in real-time. In June 2005, Symantec issued a public beta of Backup Exec 10d (code named “Panther”) and up to now has garnered more than 15,000 downloads of the utility.

common backups ought to be done during a selected window of time and contains a mix of full, incremental and differential tape backups, which will also be advanced and expensive to manage. nowadays, with the pure disk technology of Backup Exec 10d, including the Backup Exec continuous protection Server, data are blanketed consistently. Simplifying administration and releasing IT elements, block-degree file changes are instantly captured and protected. applying disk-based mostly records protection strategies, statistics backups and restores are faster and allow for simultaneous backup of numerous servers.

Many groups -- from banks to airlines to inventory brokers -- are empowering their users with self-provider alternate options through web-based mostly purposes. in a similar way, Backup Exec 10d through the Backup Exec continuous coverage Server allows for end users to improve misplaced, corrupted, or overwritten files through a typical, convenient-to-use web browser. in addition, facts retrieved applying the internet browser is included by means of windows safety. by using enabling conclusion users to retrieve their own info devoid of IT intervention, IT materials can focus on enterprise vital wants within the organization. moreover, information is saved on disk for convenient retrieval, devoid of the deserve to locate, load or repair backup tapes.

finished information insurance policy: simply Add data

built on more than a decade of market-main expertise, Backup Exec 10d makes it possible for IT agencies to make the most of a mix of disk and tape methods for all their backup needs. With guide for continual disk-based mostly records coverage, disk staging, and conventional tape-primarily based backup, Backup Exec 10d protects all essential information, databases, and purposes. additionally, Backup Exec 10d simplifies management through built-in monitoring, permitting administrators to view backup job reputation and signals.

“The introduction of Backup Exec 10d, including the Backup Exec continual insurance plan Server, gives shoppers the simplicity of coming to one source for all their data protection wants,” mentioned Jeremy Burton, senior vice president, information management community, Symantec organisation. “We also enhance productiveness via permitting for retrieval of information via a simple internet browser interface. This enables IT to dedicate resources and time to business critical wants and empowers end clients to retrieve information immediately.”

today, Symantec also announced Backup Exec 10d for Small business Servers and Backup Exec 9.2 for NetWare, additional expanding the breadth of information insurance policy applied sciences to small enterprise and NetWare environments. in addition, the enterprise unveiled Symantec LiveState recovery 6.0, powerful naked steel gadget restoration, enabling IT organizations to restore programs each time, from any place, to any machine.

Pricing and Availability

Symantec Backup Exec 10d and the Backup Exec continual insurance plan Server are scheduled to be generally purchasable on October 10, 2005. Pricing for Backup Exec 10d starts at an estimated $795 USD. The Backup Exec continuous insurance plan Server is blanketed at no further can charge with Backup Exec 10d. A continual protection Agent is required for every file server being blanketed. The continual coverage Agent should be attainable for $295 USD. A continuous insurance plan Starter Pack including Backup Exec 10d, the Backup Exec continuous insurance policy Server and three continuous coverage agents could be accessible for an estimated $995 USD.

About Symantec

Symantec is an international leader in proposing solutions to assist people and organizations guarantee the security, availability, and integrity of their counsel. extra counsel is purchasable at http://www.symantec.com.

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Symantec Backup Exec 2012 Technical(R) Assessment

Symantec Rolls Out Backup Solutions | killexams.com real questions and Pass4sure dumps

New product introduction is becoming routine for Internet security major Symantec Corporation (NasdaqGS:SYMC - News). The company recently unveiled the partner-only beta release of Backup Exec 2012 and Backup Exec 2012 Small Business Edition. These backup solutions would be available through the company’s distribution channel.

The mainstream use of virtualization, Data explosion and a 24/7 business model have posed a significant backup challenge for IT organizations. Moreover, with the introduction of Backup Exec 2012 beta, Symantec seeks to help eliminate backup complexity through a single solution that merges virtual and physical deduplication and replication while offering an option among on-premise software, appliance, or cloud delivery models that best fits the organization’s requirements.

This apart, the company has also launched products relating to Internet mobile security. The company recently announced the Symantec Mobile Security Assessment Suite, which offers a set of new services to evaluate mobile security postures and develop defenses against mobile threats and vulnerabilities.

Based on Symantec's extensive knowledge base and technical and operational expertise, Symantec Mobile Security Assessment Suite provides enterprises with strategic and tactical recommendations for the secure deployment of mobile devices and applications.

The Internet security market is growing steadily and offers incremental growth opportunities. We expect the network security market to return to the pre-recession growth levels going forward. The global network security market, described as hardware and software with functionality, which includes segments such as firewalls, VPNs, intrusion prevention and detection, and multi-purpose security known as unified threat management, are expected to generate higher revenues in the coming years and the company is well positioned to capitalize on this opportunity.

Given its significant share in the fast-growing security market and the acquisition of VeriSign’s identity/authentication business, we believe Symantec will be able to seize the vast opportunities in the security market. On the other hand, reduction in tech spending by different governments and private organizations remains a near-term concern. Moreover, the current economic turmoil in Europe may also dampen the company’s business prospects in that region.

This apart, intense competition from big and small players as well as the threat from Microsoft Corp.’s (NasdaqGS:MSFT - News) new Windows operating systems may hinder margin expansion to a certain extent.

The company has a zacks#3 rank, implying a short term Hold rating.

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Symantec sues alleged Backup Exec software pirates | killexams.com real questions and Pass4sure dumps

Weekly compilation of storage news:

Symantec sues alleged software counterfeitersFollowing up on its claim two weeks ago that a licensing snafu with Backup Exec 11d was worsened by software piracy, Symantec Corp. sued what it describes as a U.S.-based counterfeiting operation on Wednesday. The backup software and security giant claims that six companies made $15 million selling fake Symantec products, including Norton AntiVirus and Internet Security. For more on the licensing issues, see our weekly news wrap from Dec. 3.

Seagate founder, 76, dies Seagate Technology co-founder Alan Shugart died at the age of 76 on Tuesday at Community Hospital in Monterey, Calif., according to the company. Shugart and his business partner Finis Conner co-founded Seagate in 1979 and made the industry's first 5 1/4-inch drives for the IBM personal computer.

EMC software revenues back up, according to IDCThe worldwide storage software market experienced its 12th consecutive quarter of year-over-year growth in the third quarter of 2006 with revenues of $2.5 billion, a 10.7% increase over the same quarter one year ago, according to IDC's Worldwide Quarterly Storage Software Tracker. Unlike in the second quarter, EMC Corp.'s revenues increased proportionately -- up 10.3% over the third quarter last year. However, EMC's $699 million in revenue for the third quarter is less of an increase over the second quarter of last year of $675 million, which may have skewed the comparison between revenue figures last quarter. The third quarter of 2005, meanwhile, showed revenue of $633 million.

In other EMC news, the company announced its Smarts IP Availability Manager 7.0 and Smarts Service Assurance Manager 7.0 software, which perform root-cause analysis on network connectivity layers, including NAS connectivity. The new software versions offer enhanced support for Multiprotocol Label Switching (MPLS) and compatibility with Hewlett-Packard Co.'s (HP) Mercury SiteScope, as well as a number of security features.

EMC also announced that Rockingham Memorial Hospital in Harrisonburg, Va., is using the Clariion CX3-80 to store clinical and financial system data. The hospital has used EMC products in the past, including the EMC CLARiiON CX700 system.

HDS claims 4,500 virtualization controllers shippedHitachi Data Systems Inc. (HDS) announced that it has shipped more than 4,500 virtualization storage controllers worldwide. The Hitachi Universal Storage Platform and its rack-mounted variant, the Network Storage Controller can manage up to 32 petabytes (PB) of internal and external storage.

HP settles pretexting caseHP shelled out $14.5 million to end California's probe into the pretexting tactics it used to investigate leaks from the board of directors during the last days of the Carly Fiorina era. The money will finance a new fund to fight privacy violations in California. HP also joined Microsoft and other tech companies pushing for federal data privacy legislation.

Separately, continuous data protection (CDP) software startup FilesX Inc. announced that is porting its Xpress line of products to the new HP BladeSystem and joining the HP BladeSystem Solution Builder Program.

Emulex, Brocade partner on AX150 connectivity kitsEmulex Corp. and Brocade Communications Systems Inc. announced a new product package, the InstaSAN Connectivity Kit for the EMC Clariion AX150. The kit includes the Brocade SilkWorm 200E switch, Emulex's LightPulse(r) LPe111 and LP101 HBAs, and installation and management software. The bundles have also been given Microsoft's Simple SAN component designation for Windows Server 2003.

Hilton deploys RiverbedRiverbed Technology Inc. announced that Hilton Grand Vacations Club, a subsidiary of Hilton Hotels, has deployed Riverbed's Steelhead WAFS appliances in offices in six locations to date: Orlando, Fla.; New York City; Las Vegas; the Big Island of Hawaii; Honolulu and Tokyo. Hilton is primarily using the WAFS caching to speed transmission of large contract image files from branch offices to headquarters.

In a separate announcement, Riverbed said that the Korean Ministry of Labor and Ministry of Foreign Affairs and Trade, as well as Korean customers LG Electronics, Samsung Electronics, SK Shipping and Asiana Airlines have also deployed Steelhead appliances.

Corbis uses Brocade for file management Brocade announced that Corbis Corp., a Seattle-based digital media provider, is using its Tapestry StorageX product to manage some 74 million files in its image library, as well as its business data. Corbis uses the Tapestry tool to migrate files between Windows and Unix servers, to relocate data onto high-availability EMC Celerra NAS systems and to call up image files for customers.

Classified Ventures combines Polyserve and 3PAR3PARdata Inc. and NAS cluster maker PolyServe Inc. announced a combined offering, pairing 3PAR's thin provisioning and dynamic optimization with PolyServe's Database Utility and File Serving Utility. The companies also announced a customer, Classified Ventures Web service subsidiary Homescape, is using the system.

NetApp resells Kazeon IS1200Network Appliance Inc. (NetApp) announced that it will resell Kazeon Systems Inc.'s new Information Server (IS1200) data classification platforms. For its part, Kazeon released a data security software and services package with its IS1200-ECS system, which scours laptops, desktops and corporate networks for nonpublic personal data. Also available is a new consultation service, dubbed Risk Assessment Service, designed to help companies identify "data leakage" risks in their environment.

Separately, email archiver Mirapoint and NetApp announced a bundling of NetApp's SAN systems with Mirapoint's Message Server. The bundle includes common management of both the Message Server and NetApp system.

Fujitsu, Idealstor flaunt big disksFujitsu Computer Products of America Inc. announced the MHX2300BT series of mobile hard disk drives featuring storage capacities of 250 GB and 300 GB, the first 2.5-inch PMR hard disk drives in the industry to attain these levels. The new series will begin shipping in the first quarter of 2007. Not to be outdone, Idealstor announced the release of the Idealstor 750 GB ejectable disk for use with its Idealstor and FrankeNAS backup systems. The new cartridges are compatible with existing systems; with the 750 GB cartridges, Idealstor backup systems can now support up to 6 terabytes (TB) of data.

Scentric gets GoogledData classification software maker Scentric announced it has joined the Google Enterprise Professional program. Google has also had a long-standing partnership with Scentric competitor Kazeon.

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Inside Consumer Reports: Controversies surrounding the MacBook Pro and HomePod | killexams.com real questions and Pass4sure dumps

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On May 17, AppleInsider paid a visit to the Consumer Reports offices and testing facility in Yonkers, N.Y., where we got an inside look at how the organization arrives at its conclusions about products.

When we sat down with the Consumer Reports decision-makers, one of the topics of discussion was the organization's past assessments of Apple products, including a series of controversies involving individual conclusions about the 2016 MacBook Pro and the HomePod in early 2017.

Everyone we spoke with at Consumer Reports adamantly denied that they have been unfair to Apple, arguing that their mission and methodology is entirely analytical and data-driven.

Accusations of bias or unfairness to certain companies, a Consumer Reports spokesperson noted, is "not a unique complaint." In fact, there were times when Consumer Reports has been accused of bias in the other direction — of liking Apple and its products too much.

"We believe that we have certainly been fair when it comes to Apple products and we haven't treated them any differently than anyone else,'" said Jennifer Shecter, CR's Senior Director, Content Impact & Corporate Outreach. "We test more than 7,000 products and services every single year, and I deal with every company who has an issue and they say well, why do you like Apple so much more than you like my product.' or you have other companies who say "why don't you like [mine].'"

"But this not a question of preference," said Shecter. "This is a question of scientific evaluation and comparative testing. It is not about preference, that does not come into play into our testing."

"We treat every company and every product the same way. And it's been like that since 1936," Shecter added. "We deal with Apple products and Apple as a company the same way we deal with every other company. Empirically speaking, we evaluate every product as it comes, and every piece of feedback from the manufacturer as it comes, and that is our process. So we have had robust dialogue with Apple, throughout the processes, and we are responsive to feedback that we get from companies, too."

According to Consumer Reports' director of communications Barrie Rosen, the organization currently recommends Apple products in the categories of smartwatches, smartphones, tablets, streaming media devices, smart speakers, laptops, and all-in-one desktop computers — just about every category in which Apple offers products.

As far as device usage goes, while touring Consumer Reports' offices, we did note that the desktop computers are PCs. However, we did see quite a few MacBooks on desks there, and when we met with the company personnel in a conference room, at least two had MacBooks in front of them. As for smartphones, we noticed about a 50/50 split between iPhones and Android devices in the offices.

As for Apple and Consumer Reports' relationship, they do have one, and judging by the team's comments about it, it's somewhere between cordial and cooperative.

"We have an ongoing dialogue with Apple," Shecter said. "Whenever we have a story that's coming out that we're going to call Apple out — just like we would any other manufacturer — we call them. And when they have questions, we answer them.

Consumer Reports' says that their direct dealings with Apple are with all sorts of different Apple personnel. Sometimes they talk to marketing people, sometimes product managers, and occasionally even engineers.

"It might start with a product manager," Maria Rerecich, director of the electronics testing team, said. "But we've often wind up in dialogue with the engineers on the product, because they have specific technical questions that they need to be asking and hearing our answers to. We'll go engineer-to-engineer at that point.

Shecter added that the companies' communications are usually done over the phone and that in-person meetings with Apple are less common, mostly because the two companies are headquartered on opposite coasts.

"As we do, we invite manufacturers to come and visit our facility. We're always eager to go to other manufacturers' facilities," she said.

"I think that when we've been in dialogue with them it's been good faith on both sides," said Shecter. "There have been times when we've had to be in constant contact if there's a story coming out, or if there's more stories coming out, but every time they have a question we answer their questions, truly, honestly, and responsively."

One of those times dialog was needed was following the release of Consumer Reports assessment of the 2016 MacBook Pro.

As AppleInsider reported in December of 2016, CR, upon the release of the newly refreshed MacBook Pro line, declined to recommend the new product, the first time it didn't recommend the MacBook Pro. Its decision was reversed the following month, following lengthy engagement with Apple and the release of a software fix.

The problem, it turned out, was that Consumer Reports had turned off caching prior to running the test, leading to the exposure of a battery bug that Apple later fixed. Apple said in public comments at the time that this resetting was "not a setting used by customers and does not reflect real-world usage."

The team at Consumer Reports gave us their side of what happened in that product assessment. Their engagement with Apple involved extensive communications, over the Christmas holiday that year.

"We run battery life tests on laptops," Maria Rerecich said. "And the way we run the battery life test is, we are doing a website cycle over Wi-Fi. We don't run those live over Wi-Fi, we have a server with the webpages stored on it so it's consistent and our testing has to be the same from time to time. So we don't want to encounter the vagaries of someone's website being down. So we have the webpages stored, we run those over wi-fi from our server, to the test machines, and we're basically cycling through webpages."

"We start with the computers fully charged, we set them all to the same brightness level, so again it's consistent across. So just let em run overnight, and then some, depending on [how long they last]," added Rerecich. "We log that recording, and basically once the laptop dies the watch stops, so we can tell exactly when it's petered out. We run that once, we record the results, and we run it a second time. we're looking for consistency within five or ten percent."

"We set them up the same as much as possible, we go with default settings largely, but have turned the cache off, and the reason we turn the cache off is because we don't want the website to be sitting in cache on the machine because then it's not exercising properly," Rerecich continued.

"In the case of the MacBook Pro, that year [2016], when we run the two trials of the same test, we might get 14 hours and 14.1 hours. We may get 16 hours and then 16.3 hours. If it's more than that 5 percent variation, we'll run it a third time and see where it falls. The case of the MacBook, we got 10 hours, then we got 4 hours. We never see a variation like that. This was completely unusual. And the numbers told us that there's something going on. We were not able to evaluate that battery as a result, because what's the right number?' And we felt that based on that testing, there was something that was not explained, and we could not recommend the model as a result. We got in touch with Apple and we had a lot of back and forth with Apple."

"We got in touch with them beforehand and asked them for a comment," Shechter said. "Because we said we're seeing this issue, and it's gonna impact our ability to recommend the product. And what they told us for the story was they didn't know why that would be. They didn't understand why we were getting the results we were getting. So we asked them and they gave us a comment for the story. We published our story and then there had more questions about trying to figure out what the problem could be. So that was over Christmas, the year before [last], and we probably talked to them every single day of that Christmas holiday."

Eventually, CR gave their log of the test to Apple, who determined what had happened.

"Because you're doing it the way you are doing it, there's a bug being triggered in Safari," Shechter said they were told by Apple. "When you turn the cache off, this bug is being triggered. And while we respectfully disagree with you that this is a real-world test, or that this is the best indicator, they said you know, we want to make sure to them the recommendation seemed important, and so we went back and forth, and they decided to issue an update for the bug, and so they issued it, and we re-ran the tests, and it worked. So we were able to recommend it."

Shechter added that CR's policy is that they will revisit product assessments after they have denied a recommendation for a specific reason, once the issue behind that reason has been fixed. But they will not retest products that have already been recommended. If they did that, she said, "we'd be re-resting products all the time and we'd never even get to new products."

Consumer Reports sees the back and forth with Apple as an instance in which they and a manufacturer worked together to deliver a positive result for consumers.

Another rather contentious issue was Consumer Reports' assessment, this past February, of the HomePod speaker, "The Apple HomePod Sounds Good, but Other Smart Speakers Sound Better." Many, including AppleInsider, had taken issue with CR's determination that the HomePod fell below such competitors as the Sonos One and Google Home Max. Our editorial also questioned how Consumer Reports had reached some a determination in what appeared to be a single day.

CR responded to that editorial that week, concluding with an invitation to visit their facilities.

During that visit, the CR staffers further filled us in on what happened when they wrote about the HomePod. The assessment was, they said, a "first look" —a collection of initial impressions of a product that Consumer Reports often publishes for certain high-profile products releases, including most iPhone and Galaxy devices. First look assessments will also sometimes take look at new, highly-touted features — such as the Face ID that debuted in the iPhone X — and also look at whether the product does certain things that it advertises doing.

"Because consumers will be very interested in a phone like that or a phone like the flagship Samsung phones or things of that nature, we will try to get results out the first day," Recevich said. "So we'll do this first look type of thing, with really big, important products that people are buzzing about. Because consumers want to know, with Consumer Reports- everyone else is talking about it, why aren't you talking about it? So that's why we did that for the HomePod —not because it was Apple, but because these are the types of products that people are [interested in] —when the Apple Watch first came out, we did that. But we do it for other products as well.

"Because the HomePod was sort of a hot product and we knew a lot of people were interested in what it was like and how it was. We did what was called a first look," Recevich continued. "In this case it wasn't a rented sample because we didn't have that available, but the first day we got them in, we did some testing, so that we could give an impression about it."

The first looks are usually presented as "early test results." Consumer Reports has published day-of-release first looks of the iPhone X, the iPhone 8 and iPhone 8 Plus, the 2016 Apple Watch and the Samsung Galaxy S 8. CR does not appear to have published first looks upon the releases of the Sonos One or Google Home Max.

"Typically on a first day, those first looks that we do, we'll get the product in, we'll rush it into the lab." said Rerecich. "We'll do the testing that we'll accomplish on the first day, and then we're gonna get together with editorial and talk about what we saw, what the results were, we'll ask questions, and we'll refine what that first day story is about."

"We did a listening test. We actually ran through our entire audio quality evaluation that day, and that was the basis of the first look, along with how it is to work with, and things like that." Amplified Rerecich. "It was just comparing the one column, which I believe is all we did on the first day. whereas the ranges that came out, combined everything else. For a speaker like that, the sound quality is the highest-weighted, it's the most important, and the other ones affected it. So, the ranking that came out in the ratings could have been slightly different from that first day, because that first day was just one component of the test.

Rerecich added that testing is not just about sound quality for speakers, but also about ease of use, features, and overall versatility. Following those evaluations, the full report is issued.

Jerry Beilinson, Consumer Reports' content development team leader and electronics editor for the Consumer Reports magazine, argued that the assessment, written by CR's Allen St. John, wasn't actually all that negative.

"Very good sound, far better than most other speakers, one of the best. The argument seems to be that [we said] it wasn't the best speaker that was ever released. It's recommended, it got a very good rating, and was with very similar rating numbers, edged out by two similarly high-end competitors."

The Consumer Reports officials did point out one thing: Their testing process does not, formally, take into account the look and aesthetics of the product. And design, it should go without saying, is something historically very important to Apple.

"We don't care much about aesthetics," Mark Connelly, director of testing said during our tour of the facilities.

"We'll describe them sometimes," said Rerecich. "Maybe for a washing machine that's not so important, but for something like a speaker that you might have in your living room, you might care what it looks like. We don't rate it and say this one looks better than that one,' unless it's unusual in some way."

"Just to be clear, those are not part of the numerical rating, they don't get calculated as part of it," said Jerry Beilinson. "What Consumer Reports can do for you is give you comparisons you can't make yourself and judgments you can't easily make yourself. So when you're in the store, what is the performance in terms of speed of this laptop? Well I'm not going to look at it or read the spec but and necessarily know what is the battery life if a consumer is looking at a product they can tell whether they like the way it looks, they don't really need ConsumerReports or another outside authority to tell them whether they think the blue one or red one is better-looking."

"That's not a way in which a consumer might be lacking in information they need to make the purchase," said Beilinson. "What we're really trying to do, primarily, is fill consumers in with information that they need to be able to make good choices."

We appreciate that Consumer Reports opened their doors to discuss testing methodology, making the entire process a little more transparent. Based on our commenters, AppleInsider readers and car aficionados have had a trust issue. Trust, once lost, is hard to regain.

In the case of the "antennagate," the public-facing information was about the signal attenuation when the phone was held, with the rest of the story behind a paywall. A paywall is any publication's right, as bills do have to get paid, but the information that was propagated wasn't the whole story —as the group did recommend the iPhone in that paid report.

With the 2016 MacBook Pro, Apple's declarations on the matter, and Consumer Reports still differ. CR has clarified its stance on the matter to us now, and Apple has not beyond it being not a consumer setting —so the whole story for users is somewhere in between. We still feel that this should have been addressed with Apple before publication of the initial test results, though.

Regarding the more recent HomePod and the audio comparison, AppleInsider still believes that the comparison the same day that the product was released wasn't handled well at all. Additionally, while an analysis in a vacuum of a product can be done rapidly, we do not believe that any kind of meaningful comparison between complex products like the HomePod and Google Home Max that Consumer Reports aims to do can be completed from start to publication in a matter of hours.

This all said, there are a few things we conclude from our visit to Consumer Reports. Having viewed their testing process and met with their team, we are confident that they do not harbor a purposeful anti-Apple agenda, nor is there any sort of conspiracy against Apple afoot behind the CR walls. Their complete testing and evaluation process is conducted with integrity and in good faith.

However, there may very well be something about CR's analytical, numbers-driven process that clashes with the design-heavy Apple ethos, and makes their conclusions about Apple products different from those of more traditional reviewers. Even so, this hasn't stopped them from recommending most of Apple's lineup.

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