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9L0-400 | Mac OS X Help Desk Essentials v10.3

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9L0-400 - Mac OS X Help Desk Essentials v10.3 - braindump

Vendor Apple
Exam Number 9L0-400
Exam Name Mac OS X Help Desk Essentials v10.3
Questions 73 Q & A
Recent Update February 14, 2019
Free PDF Download 9L0-400 Brain Dump
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9L0-400 exam Dumps Source : Mac OS X Help Desk Essentials v10.3

Test Code : 9L0-400
Test Name : Mac OS X Help Desk Essentials v10.3
Vendor Name : Apple
Q&A : 73 Real Questions

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Apple Mac OS X Help

iPad seasoned Meets OS X With Luna display | killexams.com Real Questions and Pass4sure dumps

After recently hearing that you can mirror your computing device reveal to an iPad, i used to be form of taken again within the feel that this may well be very a good idea when it comes to editing. Having a twin reveal interface, one being a dash display screen, is whatever thing that could velocity up an editor's workflow significantly if used as it should be.

during this video, Jonathan Morrison suggests us that he changed into capable of wirelessly hyperlink his new iPad pro to his Mac Mini and use it as a computer screen. i personally have always wondered why Apple wouldn't come out with a product greater just like the Microsoft surface the place users can run Mac OS X and creatives can write, draw, and edit on the touchscreen. It appears like Apple is slowly getting there with this new iPad pro, but actually, they look like at the back of when it comes to this classification of tablet/desktop innovation.

As Morrison explained, you cannot run OS X on the precise iPad, pro nor is this compatible with computer. You will also want an adapter called Luna reveal to connect the two gadgets in this particular case. once these two issues are taken care of, Jonathan makes it clear that you need a robust WiFi connection to be able to have a superb event with this interface.

So how would this support with editing? for a lot of, the indisputable fact that that you could have a touchscreen display nearly operating Mac OS X can be enough to place a smile for your face. that you may entry your whole laptop data and use programs like Photoshop, Lightroom, premiere, ultimate cut, and so lots more. Hell, if you wanted, you may stick to standard things like browsing the net or drawing on the monitor with the Apple Pencil. The chances with a combo like this could go on always.

For me, when it comes to video enhancing, i really like nothing more than hopping on my 27" iMac pro and going at it. youngsters, there are times I know it would be great to have a greater productive workflow. I consider that utilizing an iPad as a dual-monitor setup with my iMac may well be something I eventually appear into. in preference to having everything stuffed on my laptop, i would be capable of open up packing containers, undertaking folders and even throw up panels like Lumetri colour and results on the iPad. this may provide me a separate display to work on, letting me put greater crucial things on my leading display whereas having the capability to use the iPad and Apple Pencil when necessary.

This appears to be a pretty interesting piece of tech and could be advantageous for some creatives accessible. If you have an interest in different videos from Morrison, check out his YouTube. 

Are there are any VPN purchasers for Mac OS X that support L2TP? | killexams.com Real Questions and Pass4sure dumps

Our VPN is according to verify point, the usage of L2TP. Most individuals right here use windows, but i take advantage of Mac OS X 10.2.eight (Jaguar). Are there are any VPN shoppers for Mac OS X that aid L2TP?

based on your query, I trust you might be attempting to find a VPN client that runs L2TP over IPsec, the remote entry answer promoted by Microsoft, beginning with windows 2000. Many VPN gateway providers (including determine aspect) originally carried out "vanilla" IPsec (tunnel mode) for host-to-network VPNs, but have because brought L2TP over IPsec (transport mode) for interoperation with the embedded windows VPN client. that is splendid for home windows users however, as you have got found, can be a problem for others.

determine factor sells a version of their VPN-1 client for Mac OS 8.x/9.x, the usage of vanilla IPsec. Apple's Mac OS X 10.3 (Panther) now includes an embedded VPN client that supports L2TP over IPsec. you're stuck in between with Mac OS 10.2.eight (Jaguar). Jaguar incorporated embedded VPN code but no longer a graphical person interface to IPsec. Panther expands the Mac's embedded VPN client, adding a graphical consumer interface to L2TP/IPsec, and is in fact your most efficient choice.

if you cannot improve to Panther, you can also are looking to are trying a third-celebration L2TP VPN customer for Jaguar. verify aspect-compatible VPN valued clientele for Mac OS 10.2 listed at Apple's internet website include Lobotomo IPsecuritas and Equinux VPN Tracker, however I can't tell from a short study product documentation no matter if these purchasers aid L2TP/IPsec or just IPsec. that you may additionally try your hand at configuring Jaguar's embedded IPsec code the use of the command line interface. To be trained more about configuring Jaguar's IPsec, see this PPT presentation by Paul Hoffman of the VPN Consortium. take into account that you just'd still deserve to configure L2TP on good of IPsec to pair along with your VPN gateway's policy.

Are Hackintosh clients greater Passionate in regards to the Mac Than Apple? | killexams.com Real Questions and Pass4sure dumps

A version of this publish initially looked on Tedium, a twice-weekly e-newsletter that hunts for the end of the long tail.

we have mighty opinions about our corporate giants, what they may still (or shouldn’t) do, or how they should (or shouldn’t) act.

We desire them to hearken to us, and take note our needs as users and buyers. however too often, they get too huge and they must balance out your hobbies with their personal—as well as every person else’s.

This, from time to time, creates instances during which a few of a company’s biggest enthusiasts suppose compelled to take its concepts in a unique path. It’s with this in mind that I’d want to talk about why the Hackintosh, a computer (continually with an Intel CPU) that runs MacOS on hardware Apple doesn't make, is a fascinating cultural fashion, rather than just a means to reduce Apple out of a share of its earnings.

The roots of the fateful choice that gave us the Hackintosh date to 2001, when an Apple employee, working remote, spent his time building a version of Mac OS X, the then-new operating equipment Apple tailored from NeXTStep, that changed into compatible with Intel’s x86 platform.

This proved a key movement, creating a backup plan in case PowerPC got lengthy in the teeth (as it at last did), and when Apple leadership discovered about this remote worker’s solo recreation, the company immediately did anything surprising: It tried to convince an additional enterprise to make Mac clones.

At a Hawaii golf path, Steve Jobs met with Sony executives to reveal them what may technically be called the primary “Hackintosh,” a Sony VAIO desktop that was working OS X on an Intel processor.

Jobs, a fan of Sony’s, had famously been adversarial to Macintosh clones, shutting down a clone application that had harmed Apple’s final analysis, but changed into interestingly inclined to make an exception for Sony, whose VAIO line changed into smartly-considered at the time. however unhealthy timing on Sony’s part killed the deal. The problem? The VAIO line became already a success with windows, so it didn’t want OS X.

The outcome changed into that the realm didn’t get an Intel Mac unless 2006. however regardless of Apple’s top of the line early efforts, there changed into only so tons it might do to keep away from other PCs from being able to run its iconic operating equipment.

this might later show crucial for some of the operating gadget’s largest fanatics.

“Your karma determine for these days: There once became a user that whined his latest OS turned into so blind, he’d do more advantageous to pirate an OS that ran remarkable however found his hardware declined. Please don’t steal Mac OS! in reality, that’s way uncool. (C) Apple computer Inc.”

— A passage from a kernel extension, courting to 2006, referred to as “Don’t Steal Mac OS X.kext”. This file, a blanketed binary that Apple designed, essentially, to serve as a affirmation that the desktop turned into working actual hardware, has proven to be pretty susceptible protection over time, with gadget hackers getting previous its limit long in the past. (you should no longer eradicate it out of your desktop, incidentally, even though you’re working a real Mac. It’s the ideal solution to stop your Mac from working in one fell swoop.) regardless of this, Apple has made little effort to reinforce the weak security in the decade-plus because then, with some speculating that it’s partly as a result of the proven fact that these users are very commonly Apple customers who are deeply embedded within the ecosystem—i.e. the very individuals a company like Apple wouldn’t need to piss off.


comic and entrepreneur Paul Chato, who has been using Macs for a long time. image: YouTube

amongst Hackintosh’s more high-profile users: A comedian with a long background in tech

The Hackintosh neighborhood is, admittedly, tremendously small—in no small part because of the technical gaining knowledge of curve that commonly comes with the apply. It’s conveniently a subculture borne from the mixture of two other subcultures: Apple superfans and hobbyists who construct their own computer systems.

but it does attract some totally passionate clients, lots of whom are specialists at artistic events, in part on account of the consumer base Apple’s machines lengthy fostered. Case in factor: Paul Chato.

these days, Chato is an entrepreneur who runs a web design company, however returned in the late ’70s and ’80s, he become most desirable called a chief member of a well-liked Canadian comedy troupe named The Frantics, which had a weekly sequence on CBC Radio that brought sketches just like the legendary “remaining Will (Boot to the pinnacle).”

At its peak, the troupe even had its personal television exhibit, 4 on the ground, which especially introduced a truly Canadian superhero, Mr. Canoehead.

although his early success was in sketch comedy, Chato’s career has largely been in know-how, including, at one element, as the producer of a favored Myst-style experience online game. more these days, although, Chato has discovered a level of success as a YouTuber, operating a vlog that offers up his irreverent take on the ordinarily tech-linked things he’s passionate about.

In an e-mail interview, Chato explained that the combo of tech and humor got here naturally, appearing in Frantics sketches corresponding to “I sell computers.”

“The Frantics have been likely the first to deal with humour in comic books and nerd lifestyles long earlier than The large Bang conception popularized it,” Chato said. “So, it’s part of my continuum.”

The Hackintosh-pushed insurance, having said that, became some thing of a happy accident, a byproduct of his tech-related pet peeves, a lot of which are concerning the fact that Apple doesn’t make a computer for him.

Two years in the past, in a single of his earliest clips on the channel, Chato drew consideration to the fact that he has used Apple items for more than 30 years—from the common all-in-one to quite a lot of contemporary-day MacBook professionals—but moved to producing Hackintosh machines as a substitute. “I feel absolutely abandoned by Apple in terms of meeting my wants,” he cited in the video.

since then, he’s recorded lots of Hackintosh-related content (along with theories as to what the lengthy-promised Mac professional reboot should still appear to be), with one selected highlight coming just a few months in the past, when Chato used his soapbox to discuss the manner that Hackintosh brings him pleasure—in part because of the entire difficulty-fixing and tweaking worried.

He noted the manner of building a Hackintosh helped get him nearer to his son. “Apple variety of ignores the bonding elements of building a DIY Mac,” he informed me.

DIY and Apple don’t specially go hand-in-hand, but on the other hand, didn’t the company just tell us to “share your presents”?

Some individuals who share their presents can’t do it principally neatly with Apple’s current lineup.

five alternative ways that individuals can run MacOS with out possessing a Mac
  • Patching the operating gadget. in the early days of Hackintoshing, it became regular for people within the group to use a literal “hacked” version of Mac OS X that they downloaded from a domain, however in recent years, it’s develop into greater typical to adjust the bootloader (also called the EFI partition) to make it suitable with MacOS. the most customary device, Clover, has removed a whole lot of the guesswork round installing—even though in reality no longer all of it. however although you get it in addition, the job regularly isn’t done, as machines need to just about be modified to install kernel extensions that quite simply serve as drivers or patches to guide diverse items of hardware, corresponding to video, sound, or even USB-C ports. by using modifying the innards of the system code, Hackintosh users can smooth out the details and make a computing device aid many of the creature comforts of a Mac. That mentioned, no longer everything can also be with ease mounted—a working SD card slot in a computer is uncommon, for instance, and a microphone may not work through your headphone jack. likely essentially the most problematic element for a lot of pc clients is the Wi-Fi, as Apple tends to use chips from Broadcom in its machines, in preference to Intel, as most laptop manufacturers do. This commonly requires a hardware swap or the use of a third party device, primarily on laptops.
  • The “Vanilla” system. This classification of Hackintosh flips the mannequin of the heavy kernel tweaking of the greater common Hackintosh approach, leaving the working device itself by myself whereas inserting the necessary modifications into the boot system. The improvement of this strategy is that it essentially permits the operating gadget to work in its purest kind devoid of including lots of added kernel extensions, or kext data, in the operating equipment itself.
  • Renting somebody else’s, just about. For years, the cloud enterprise MacStadium has found itself within the atypical condition of constructing an infrastructure-as-a-provider offering around gadgets that don’t in fact healthy into the server room aesthetic. compared to a Linux desktop from DigitalOcean, it’s no longer low-priced—at $150 a month for an i3 Mac Mini, you’re no longer buying this service by chance. but the enterprise then again has an important area of interest, underlined with the aid of the proven fact that it has patented its own server infrastructure peculiarly designed to cling Mac Minis and Mac pros, and even has taken steps to aid the iMac seasoned, which has the introduced complication of together with a display that could be completely pointless within the server room.
  • Leaning smooth into virtualization. for those that have a need to make use of a Mac every as soon as in a while but don’t wish to quit their more natural world of windows or Linux, it’s viable to use virtualization tools, equivalent to VirtualBox, to run a full Mac set up on their machine, lots as it’s develop into established to run Parallels to convey home windows to the Mac. This strategy is technically no longer allowed by using the end consumer License agreement until you’re really running it on a Mac, however then again, most of this other stuff breaks the EULA, too.
  • Leaning complicated into virtualization. more currently, there was an multiplied interest in the usage of low-stage hardware virtualization to quite simply replace the method of Hackintoshing straight into a bootloader—whatever that goes past an easy look at various and extra into full device alternative. This method is a little less complicated to deploy than the greater regular Hackintosh route (even though nevertheless very technical), and additionally creates less skills risk of blowing up the whole computing device. commonly, this takes the form of the Linux-based mostly KVM (kernel-primarily based digital machine), with a hardware virtualization emulator like QEMU managing the gadget picture. There are technical merits here: while you don’t get the complete speed of the underlying computing device, you get very nearly all of it. additionally, with the appropriate volume of tweaking, it’s viable to make use of peripherals that aren’t always thoroughly compatible with contemporary Macs, equivalent to Nvidia snap shots cards. There was one user, an worker of MacStadium, who efficaciously put collectively a working installation of MacOS on KVM that may well be accessed by the use of a cloud-based mostly AMD EPYC device.
  • Why the Hackintosh neighborhood may no longer seem to be just like the most welcoming location

    in case you’ve ever requested a tech aid query on the information superhighway, you likely are mindful that support boards are sometimes overloaded, filled with americans who ask obvious questions about their gadgets and utility.

    Now imagine attempting to present tech assist to people who're willingly messing with bootloaders and attempting to edit obscure device data to make their laptop do whatever thing it technically isn’t designed to do.

    This has resulted in more aggressive moderation guidelines on probably the most most everyday boards in Hackintosh-land. Tonymacx86, for example, is an incredibly positive website for Hackintosh builds, nonetheless it’s worth noting that the forum can suppose a bit standoffish in case you’re new to it, if handiest as a result of their platform has to contend with a lot of repeated questions. lots.

    lots of the time, a Tonymacx86 thread takes a definite form:

    A person has relatively technical difficulty that a layperson could never make heads or tails of but an authority should be would becould very well be in a position to spot right away.

    A moderator tells the person they deserve to share their reporting data to spotlight in aspect what the machine is going through. additionally, they need to study the FAQ, which is totally distinctive, and that they should use the hunt tool, which matches again decades.

    The person responds, either effectively following the guidelines or begging for mercy. within the latter case, they don't get referred to mercy often and are instructed to head read the FAQ once again.

    This goes on and on every now and then for days, and reflects each a high level of persistence amongst moderators (severely, kudos), and a strange power dynamic unlike any I’ve seen on the web: In a method, the strategy essentially discourages the group from getting too big.

    I requested Chato for his insights on this, and his suggestion, basically, is to RTFM.

    “I think the frustration of the ‘specialists’ comes from the proven fact that many questions come from people who haven't carried out any analysis in any respect or half-read an deploy,” he defined. “So, my first bit of guidance is to research the crap out of what you need to know, examine it all, and then ask your query.“

    His second piece of guidance deals with motivation: often, he notes, these sites have a contingent of people attempting to simply pirate utility who aren’t doing their analysis, “and they ask dull questions about [motherboards] and CPUs which are to this point off the Hackintosh mark that it’s just simple insulting.”

    There’s a chasm of kinds within the Apple neighborhood, not in contrast to the one which existed when jailbreaking changed into a extra commonplace observe amongst iPhone homeowners: Some just wanted to use the tools to improve their event, as a result of Apple wasn’t giving them anything they wanted; others wanted a straightforward method to get whatever thing at no cost.

    “that you could inform a real fanatic since it’s evident they nonetheless own a Mac,” Chato argued. “They aren’t asking for a pirated distro of the MacOS.”

    Hackintoshing is an interesting manner as a result of, in situations like Chato’s and (admittedly) my own, it highlights a dichotomy between the business and its supporters: It’s a user base, one technical sufficient to soar via numerous hoops, that loves an organization’s product so a good deal that they’re inclined to subvert it to get that product in its unvarnished kind, since the enterprise’s growth has left them in the back of.

    In 2006, it might had been the case that americans Hackintoshing have been making an attempt to test or get a deal. these days, I believe there are a lot more individuals during this neighborhood who with ease need Apple to give them what they desire on the way to do their jobs, and then to get out of how. These people nevertheless need iPhones and iPads, will nevertheless buy Apple add-ons, and gladly are looking to be a part of the enterprise’s ecosystem. but when they can’t get in the front door, feeling burned via thin keyboards and gradual updates, they’ll go in during the returned, although there’s greater broken glass on that side of the constructing.

    suppose of it like computing’s version of the “Rural Purge”—that notorious situation where the tv networks determined to reboot their programming to fulfill the needs of advertisers, who desired younger, urban viewers. even if the networks had moved on to Mary Tyler Moore, individuals still desired to observe Lawrence Welk and Hee Haw, so the display’s creators discovered alternate paths to the airwaves, in addition to new easy methods to make a buck. Callous company determination-making can’t kill the pastime that effectively.

    possibly like those ancient Buck Owens and Roy Clark performances, this Hackintosh stuff doesn’t enchantment to all and sundry, nonetheless it contains a spot that cares satisfactory about this platform to ignore the appropriate course and deal with all of the minefields that include it.

    In that easy, the once in a while brusque nature of the Hackintosh neighborhood is understandable, past people being sick of freshmen. they've an investment to give protection to.

    There’s this phenomenon that has defined the manner that the tech group has reacted to things, referred to as the “Hug of death,” often known as the Slashdot impact.

    virtually, the theory is that this: if you run a web site that gets picked up on a well-liked aggregator, so many americans are likely to go discuss with that it disables your web site wholly. In a way, it’s an inversion of the Streisand effect, in that its transforming into recognition really chokes its success by using overexposing it.

    In a method, Hackintosh survives because it’s no longer too overexposed. It sometimes shows up on regular tech YouTube channels like Snazzy Labs and Linus Tech guidance and often receives highlighted in mainstream technology publications, but it surely’s some thing that is too difficult for an everyday Mac user to do and has the unintended side effect of educating Apple about technical concerns that it is looking to prevent in later iterations of its hardware. now not enough americans are hugging it to kill it simply yet.

    sure, there are concerns that Apple will use its T2 protection chip, which it has added to its contemporary gadgets, to shut out Hackintosh users in the future, or that the enterprise’s include of a customized ARM chipset will at last render the Hackintosh obsolete. That pointed out it should be cited that some hardware virtualization options for the ARM-primarily based iOS already exist, with one being offered by way of a startup named Corellium. (Corellium’s use case, centered at mobile builders and safety researchers, became bought by means of the boutique hacking store Azimuth security final year.)

    As equipment like KVM can replicate chipsets like ARM on x86 platforms, it’s no longer out of the realm of opportunity that alternate options will still exist if Apple does exchange issues up in a couple of years, however it alterations what precisely a Hackintosh is.

    Apple can learn technical issues from the things Hackintosh breaks internally, no matter if via highlighting flaws inner the kernel or via introducing hardware that may additionally finally demonstrate up in a future Apple gadget, however the existence of this gray-enviornment market within the first region highlights the disparities between Apple’s advertising—skinny and light machines, even if on a desk or in a bag—and what its most engaged vigor clients in fact need.

    “within the end, I don’t feel Apple trusts the OS,” Chato argues. “That’s what really bothers me. I don’t think they understand that in the event that they put MacOS in a nice, plain box that doesn’t thermal throttle it will promote truly well. It’s the OS, dull.”

    For a company primary for its dramatic dangers, perhaps the riskiest movement it could make is paying attention to this fan base that evidently isn’t served through its current choices.

    It’s no butterfly keyboard mechanism, but it surely generally is a game changer.

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    UH Maui College offers first Apple Authorized IT Training Center in Hawai'i | killexams.com real questions and Pass4sure dumps

    Maui College


    The Office of Continuing Education & Training (OCET) is now taking applications for their first information technology (IT) certification class offered in the newly-certified Apple Authorized Training Center.

    The University of Hawai‘i Maui College and OCET are now offering the Mac OS X Support Essentials class in their newly certified Apple Authorized Training Center. The OCET Apple Authorized Training Center is the only facility offering certification training for Apple information technology in the state of Hawai‘i.

    Mac OS X Support Essentials is a three-day, hands-on course that provides in-depth exploration of troubleshooting on Mac OS X.  Designed to give a tour of the scope of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems, the course is a combination of lectures and hands-on case studies.

    Visitor Industry Training & Economic Development Center (VITEC) Instructor Rick Ortiz will teach the course. "This is a great opportunity for Maui, as this will offer individuals, businesses and educators in the state of Hawai’i the opportunity to receive advanced IT training with Apple products," said Ortiz, who is Apple Certified as a trainer, technical coordinator and service technician. "I am excited to see this program move forward and expand with more levels of training in the future.” 

    This class will be helpful for help desk specialists, technical coordinators, service technicians and anyone who supports Mac users; technical support personnel in businesses that use Macs for general productivity or creative design; and coordinators or power users who manage networks of computers running Mac OS X. Students will learn troubleshooting processes and how to become more efficient with available tools and resources.

    Interested individuals should have basic knowledge of Mac OS X and some troubleshooting experience with Mac computers.

    UH Maui College’s Apple Authorized Training Center was funded by a grant from the Pacific Center of Advanced Technology (PCATT).  PCATT partners with leading technology companies and offers scheduled courses and training programs for individuals needing skill enhancement. 

    “We are thrilled to have the opportunity to work with PCATT on bringing an Apple IT Training program to the islands," said Peggy Kelley, computer and technology coordinator for OCET. "This center will make it possible for Apple system administrators and support professionals to advance their careers and get needed certifications without leaving the islands.”

    If you would like to register for the Mac OS X Support Essentials class please phone (808) 984-3231.______________________________________________

    The Office of Continuing Education & Training (OCET) serves the workforce, educational, and cultural needs of the people of Maui County through noncredit classes as well as customized training, apprenticeship, and English as a Second Language programs. Classes are offered at the Kahului campus and at various other sites around Maui County.

    Apple Certified Support Professional (ACSP) | killexams.com real questions and Pass4sure dumps

    Related Resources: Books   

    This vendor-specific Certification is Offered By:Apple ComputerCupertino, CA USAPhone: 408-996-1010Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Skill Level: Foundation                          Status: Active

    Low Cost: $200 (shortest track)               

    Summary:For individuals with understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities. This certification addresses the technical skills needed by a Mac OS X specialist who works as a support professional or otherwise assists Mac OS X users with technical issues. Previously named Apple Certified Help Desk Specialist (ACHDS) but changed its name with Mac OS X Leopoard release.

    Initial Requirements:You must pass one exam ($200). Training is available through Apple but is not required.

    Continuing Requirements:None specified

    See all Apple Certifications

    Vendor's page for this certification

    Complete Guide to Apple Certification and Training | killexams.com real questions and Pass4sure dumps

  • Post
  • apple_logo1

    Although I’ve been supporting Macs since they came out in 1984 (when I was in high school), I haven’t received any “formal” training. It has mostly been learning by doing, reading the occasional book and now of course, TheAppleBlog. Does formal certification really make a difference as a technician? You tell me.


    Recently I got into an argument with a vendor that somehow thought a technician who first started repairing Macs sixth months ago trumped my 25 years experience. Did certification make this person a better technician? Having done quite a bit of hiring myself, I’ve too often found that certification only verifies your ability to take a test and may not have bearing in the real world.

    Now that the market has changed and everyone seems to be competing for scarce resources, perhaps a certification would be an additional edge? What’s the business strategy for independent Mac technicians wanting more? The answer took a lot of research — even Apple wasn’t able to answer my questions — so learn from my journey.

    Credit goes to both Brian Best of BestMacs and Doug Hanley of MacTEK Training, because without them I wouldn’t understand the alphabet soup of ACSP, ACMT, ACTC, ACSA, AASP, ACN and more. Didn’t we all become Mac users to avoid mysterious terms? As many of you know, the ease of the Apple user interface is equalled only by the frustration of trying to understand Apple’s certifications programs. Figuring out this path was much harder than any video game I’ve ever played, but a “game” may be the best metaphor to describe the process.

    The Game

    You begin the “game” as a general Mac user. The three worlds you’ll generally see in the game are IT, Pro Apps, and Sales. As an IT person maybe you have skills, maybe you don’t. Nothing stops you from simply repairing Macs on your own, unless you do things that specifically void the warranty and you get caught doing so. You do not need permission per se from Apple to work on Macs. Many folks are happy at this level collecting coins one by one, but you can’t proceed any further unless you get a certification — the key that unlocks the next level in the game.

    The first certification most go for is Apple Certified Support Professional (ACSP) which used to be known as an Apple Certified Help Desk Specialist (ACHDS). This certifies your ability to understand the operating system and is earned based on the OS version. Therefore, you are an Apple Certified Support Professional in 10.5 (or soon 10.6). Each OS requires certification, but your certification does not expire. Therefore, if you are a ACHDS in 10.3, you can call yourself certified without understanding 10.5 at all. Your can take the test without training (many do), self-study via materials from Peachpit, or attend an instructor-lead course at an Apple Authorized Training Center (AATC). MacTek is one of those centers. You’ll take the test at a Prometric testing center and pay around $200. The test takes about 90 minutes or so and you get the results immediately.

    Apple Consultants Network

    While certification is the means, the end you may be reaching for is the ability to join the Apple Consultants Network (ACN). Joining the ACN requires any Apple certification, such as the ACSP discussed above, or any number of other certifications (described below, though one source says not all certifications are valid, so beware). Keeping with the video game analogy, the ACN is like an entire new area of the video game you want to explore, but the boss that must be defeated first is Apple, and your weapon is a certification!

    After getting a certification you can then apply to join the ACN. The application fee is $60 and the actual fee to join is $395 as a sole proprietor. The full requirements are here. You’ll get lots of benefits such as product discounts as well as the ability to network with other Macintosh consultants. As an ACN, Apple store employees may hand out your card to customers in the store. Now your business can really expand as every Apple store customer is a potential customer for you.

    ACN membership is great and many stay at this level of the “game” using the ACN membership as a multiplier for their income. However, you still can’t do hardware repairs under warranty nor order Apple parts. As with the video game, you’re stuck at this level unless you explore further and try to defeat the next boss. Apple always controls the rules. Accept it as part of the game. Fail to accept it and you’ll get slapped back to the beginning of the game quicker than you can click the home button.

    Server Administration Certification

    From this point, you have a couple directions you can go. You can focus on repair and service, or you can focus on server or advanced software administration (many folks will do both). I will discuss the server administration certifications and the hardware services certifications. You can think of each of these as two separate worlds in the game. You can choose one or the other, or explore them both.

    The first level server administration certification is another 4-letter acronym: ACTC: Apple Certified Technical Coordinator. In addition to passing the test for ACSP, you’ll face the Server Essentials test. This extends your workstation abilities to servers. An even higher level of certification within the server realm is an ACSA — Apple Certified Systems Administrator. For the ACSA, you’ll need to pass four tests: Server Essentials, Directory Services, Deployment, and Mobility and Security for 10.6 (or Advanced System Administration for 10.5).

    Apple also offers the ACMA (Apple Certified Media Administrator) which includes Server Essentials, Xsan, Final Cut Server and as an option, Support Essentials, Deployment, Directory Services, or Final Cut Level 1. Other certifications are not necessarily IT related and are software-focused. That’s a realm I’m not exploring as we chose the IT track at the beginning of the game.

    Hardware Repair Certification

    Moving on from server administration to actual Apple hardware repair, the primary certification you will earn is the Apple Certified Macintosh Technician (ACMT), formerly the Apple Certified Portable Technician (ACPT) and Apple Certified Desktop Technician (ACDT). This certification means you are theoretically qualified to do warranty repairs on Apple Macintosh equipment. The skills required for ACMT are those of hardware repair and software troubleshooting. You don’t need an ACSP to be an ACMT, but many people earn both. The educational process for hardware repair is more intense and it’s less likely you’ll pass the test without some training. At this level, you can also go to an AATC and pay about $4,800 for both the hardware and software aspects of the course, or your can purchase self-study materials from Apple called “Apple Care Technician Training” for $299.

    Apple Authorized Service Provider

    Similar to how passing the ACSP allows you to join the Apple Consultants Network, passing the ACMT allows you to enter the realm of an Apple Authorized Service Provider (AASP). You may not automatically become one though, and only AASP’s get reimbursement from Apple for warranty work. However, being an ACMT is very helpful if you want to get a job as an AASP. You may also apply to do warranty repairs for your larger organization of over 50 Macs via the Self-Service program. If you want to advance to being able to do warranty repairs for anyone, you’ll face that same boss again, Apple. Note that becoming an ACMT will not necessarily earn you any more money than an ACSA or ACTC. Facing the next boss may be too expensive and too restricting, but if you do want the next level, read on.

    Getting to that AASP level is really the final level of the game. You’ll need to have an ACMT on staff and follow stricter requirements than joining the Apple Consultants Network. Generally you’ll need a real store front and not be a one-person operation. Apple grants exceptions (doesn’t every game have cheat codes?), but don’t count on it. Once you have your AASP you can be listed with Apple as a service provider and get reimbursed for warranty repairs.

    So I’ve loaded the game and pressed Start. Is certification worth it? What about ACN or AASP? Which training should I go for? Is instructor lead training worth it? Any training vendors willing to sponsor me? What about the self-study programs? Share with me your experiences in the game and let’s develop a definitive guide including “cheat codes.”

    Apple-authorized Organizations

    ACN (Apple Consultants Network)What it is: Network on Apple professionals, receives discounts and assistance from Apple, and can be referred from Apple retail stores.Requirements: Any certification.

    AASP (Apple Authorized Service Provider)What is it: Business that is permitted to do Apple warranty repairs for reimbursement and order parts from Apple.Requirements: Have an Apple Certified Macintosh Technician on staff, among other requirements.


    Apple Certified Support Professional: Basic understanding of the client Mac operating system and troubleshooting.

    Apple Certified Technical Coordinator: Deeper understanding of the Mac OS, including the Mac OS X Server and Server Essentials.

    Apple Certified Systems Administrator: Even greater technical understanding of the Mac OS X Server, including passing tests on Server Essentials, Directory Services, Deployment, and Mobility and Security.

    Apple Certified Media Administrator: This is a sister track of the “Apple Certified Systems Administrator” with a focus on the needs of media management, and includes training in XSan or Final Cut.

    Apple Certified Macintosh Technician: You can do Apple hardware repairs, both in and out of warranty. Required to start (or get a job with) an Apple Authorized Service Provider, or self-service your large organization.

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