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920-162 | CallPilot 4.0 Installation and Maintenance (IandM)

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920-162 - CallPilot 4.0 Installation and Maintenance (IandM) - braindump

Vendor Nortel
Exam Number 920-162
Exam Name CallPilot 4.0 Installation and Maintenance (IandM)
Questions 65 Q & A
Recent Update June 13, 2018
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920-162 exam Dumps Source : CallPilot 4.0 Installation and Maintenance (IandM)

Test Code : 920-162
Test Name : CallPilot 4.0 Installation and Maintenance (IandM)
Vendor Name : Nortel
Q&A : 65 Real Questions

Nortel CallPilot 4.0 Installation

Nortel government solutions Completes Social security VoIP | killexams.com Real Questions and Pass4sure dumps

February 03, 2009

by means of Anamika Singh, TMCnet Contributing Editor

Nortel government solutions, entirely owned via Nortel, completed the core community for the brand new U.S. Social security Administration (SSA) VoIP equipment within 180 days of initial purchase orders, a requirement of the 10-year, $300 million mobilephone methods substitute project (TSRP) award. The implementation covered: redundant, geographically-dispersed carrier start features for prime survivability; a state-of-the-paintings demonstration facility in Columbia, Maryland; and a network Operations middle, help Desk, and agency check Facility in Woodlawn, Maryland. Nortel govt options (news - Alert) has also implemented a really intensive VoIP applications suite that includes a knowledge mart and administration counsel gadget for custom reporting and a lot of different  superior telephony points.

This enormous VoIP deployment is presently aiding more than a hundred twenty five offices and greater than 33,500 calls daily. Nortel executive options has systems to help over a hundred,000 telephones. installing and maintenance teams are well placed across the nation for quick deployment, working towards, and support. With 12-16 workplaces delivered each and every week, approximately 500 workplaces might be brought per year unless all 1,526 places of work are online.

executive associations have to be peculiarly cautious of protection and privacy implications, so Nortel probably offers particular skilled functions to make certain safety and excessive availability.

"This implementation schedule is extraordinarily aggressive, yet Nortel executive solutions delivered the core answer and subsequent field workplaces on time and inside finances," states Chuck Saffell, CEO, Nortel govt solutions.

"Working in concert with the TSRP team, we have made a major development within the Social safety Administration's means to deliver provider to the citizen by using featuring a function rich, in your price range, and totally authentic answer," introduced Saffell.

TSRP is anticipated to extend and it includes Nortel's provider type unified messaging, an interactive voice response (IVR) answer and a centrally managed Contact middle management Server (CCMS) for aiding 55,000 container workplace agents.

The SSA additionally expects its new VoIP community to support consolidate month-to-month public network carrier charges, lower working and preservation fees, and establish a platform for future services.

the brand new SSA VoIP network aspects Nortel's verbal exchange Server 1000 switching, Contact core management Server, Media Processing Server 500 IVR, unified messaging answer with Unified Messaging 2000 core platform and CallPilot(1), and aIP telephone 1100 series handsets. Anamika Singh is a contributing editor for TMCnet. To examine greater of Anamika's articles, please discuss with her columnist page.

Edited via Jessica Kostek

(supply: http://voipservices.tmcnet.com/function/articles/49903-nortel-executive-options-completes-social-protection-voip.htm)


Nortel solutions improvement Healthcare industry; conversation network Deployments increase affected person Care, company Continuity, reduce costs | killexams.com Real Questions and Pass4sure dumps

TORONTO--(company WIRE)--Nov. 22, 2004--Nortel (NYSE:NT)(TSX:NT) introduced these days a collection of community deployments at healthcare amenities in North the united states, helping hospitals provide advanced patient care and enrich provider and security whereas enhancing verbal exchange capabilities and reducing fees.

Novant fitness, Capital health, Geisinger fitness system and The credit Valley health facility have deployed cozy and legitimate commercial enterprise options from Nortel, including wireless native area networks (LANs) and optical and web Protocol (IP) technologies to enable mobility and convey counsel to the factor of care straight and reliably. additionally, Nortel additionally introduced joint healthcare shoppers with BT in the united kingdom, including The Royal Wolverhampton Hospitals NHS believe and man's and St Thomas' NHS groundwork have faith.

Healthcare-focused options from Nortel permit for diverse networks to be consolidated right into a single communications infrastructure, leading to better infrastructure performance, giant discounts and decreased operating charges. The options also make it possible for healthcare contact facilities to route calls rapidly to essentially the most appropriate agent, even with area, to make sure prompt, positive service.

"We selected Nortel to provide the utmost in company resiliency," observed Toni Kourey, senior vice president and chief advice officer, Novant health. "Its comprehensive converged solution offers connectivity across the complete Novant health geographical infrastructure -- improved yet, there is not any single point of failure from a voice or records standpoint. This infrastructure is helping to deliver better affected person care and a more robust region to work for physicians and nurses."

The recent deployment of Novant health's converged voice and information network leverages Nortel optical and IP Telephony infrastructure to be sure network availability and reliability for all of Novant fitness's geographically-dispersed amenities. The converged solution enables speedy access to purposes equivalent to patient clinical facts and exceeds present healthcare necessities for company continuity and disaster recovery planning while preserving and securing critical patient assistance. the new converged solution allows for backup, storage and retrieval of important statistics for well-nigh three.4 million sufferers.

"We work with healthcare providers to now not handiest enhance service to their customers however also ensure they exceed their ongoing communications wants in an trade where service is of mission-vital significance," stated Dan younger, vice chairman, global industry solutions advertising and marketing, Nortel. "There is not any other industry the place well timed communications are extra standard. We work closely with our customers to verify how optimum to satisfy their requirements, whether making certain docs can collaborate regardless of region or readily enabling hospital team of workers to attain the correct doctor on the appropriate time immediately. The deployments announced nowadays represent our commitment to presenting business-leading solutions with the reliability, security and productivity benefits that our customers demand while improving the human experience via communications."

Capital fitness lately selected the Nortel Unified Messaging platform via Nortel Elite knowledge accomplice TELUS Communications, Inc. to give unified messaging services to more than 6,000 users in distinctive facilities. Unified messaging options will enhance the skill of americans to contact Capital health personnel any time of the day in the course of the web or via cell. Converging messaging functions also allows Capital health personnel to reply to computer or voice messages in the caller-preferred method.

Donna Strating, chief suggestions officer of Capital fitness, pointed out that the commercial enterprise-broad answer will cut back working prices, simplify administration and enhance body of workers productivity.

Capital health provides public fitness, neighborhood fitness, outpatient and inpatient acute care, rehabilitative care and prolonged care features to greater than a million residents within the superior Edmonton, Alberta vicinity, together with Capital health hyperlink, a perpetually-purchasable fitness guidance line operated by way of registered nurses. Capital health hyperlink comfortably addresses patients' questions and reduces useless stroll-ins to emergency rooms.

additionally, Geisinger health device, a 691-mattress health care professional-led device serving residents during 38 counties in principal and Northeastern Pennsylvania, has deployed items and options from Nortel's award-winning Self-provider options portfolio, as well as items from the Nortel IP Telephony portfolio. These solutions have resulted within the corporation's call middle decreasing its call abandonment fee with the aid of 37 p.c whereas increasing its mobile consumer service ranges 19 %. moreover, Nortel's speech cognizance solution permits callers to connect at once with the device's 600 docs and greater than seventy eight departments and 42 community follow websites via voice prompts.

"We looked at a few voice gadget companies, but we selected Nortel because of their capability to interface with our present programs and their superb carrier," stated Carol Swank, Geisinger's access center Director.

To make certain caregivers are able to collaborate seamlessly inspite of vicinity, credit Valley clinic additionally deployed the Nortel VoWLAN solution. "This allows for all our caregivers to coordinate with experts, fundamental care givers and other consultants immediately, presenting voice communications in addition to entry to other functions in a comfortable environment that protects affected person information and permits more suitable access at the element-of-care," noted Leigh Popov, supervisor, tips programs, technical functions and telecommunications, The credit score Valley hospital.

Nortel presents a number of business, optical and wireless options designed specially to meet the requirements of healthcare clients. These options encompass cell healthcare functions, security, excessive-efficiency networking, enterprise continuity and catastrophe healing, IP telephony, multimedia collaboration, contact facilities and self-carrier purposes.

About Nortel

Nortel is a diagnosed chief in delivering communications capabilities that increase the human event, ignite and power global commerce, and secure and offer protection to the realm's most essential information. Serving both service company and commercial enterprise clients, Nortel can provide imaginitive technology options encompassing end-to-end broadband, Voice over IP, multimedia services and purposes, and instant broadband designed to help individuals resolve the realm's foremost challenges. Nortel does company in additional than a hundred and fifty nations. For extra suggestions, talk over with Nortel on the net at www.nortel.com. For the latest Nortel information, seek advice from www.nortel.com/news.

certain advice covered during this press liberate is ahead-searching and is discipline to essential dangers and uncertainties. The consequences or routine predicted in these statements may additionally vary materially from genuine outcomes or movements.

components which might trigger consequences or events to vary from present expectations include, among other things: the result of Nortel's impartial assessment and deliberate restatement or revisions of its previously introduced or filed economic consequences; the resolution of the accounting issues introduced on November 11, 2004, including the outcome of discussions with the USA Securities and change commission (SEC); the influence of the administration adjustments announced on April 28, 2004 and August 19, 2004; the have an effect on of the lack of ability to satisfy Nortel's submitting tasks on support facilities and public debt tasks; any potential delisting or suspension of the business's or NNL's securities; the hostile resolution of litigation, investigations, highbrow property disputes and an identical matters; the sufficiency of Nortel's restructuring actions, together with the work plan introduced on August 19, 2004 as up-to-date on September 30, 2004, together with the knowledge for greater actual costs to be incurred in reference to restructuring actions in comparison to the estimated fees of such movements; cautious or reduced spending by Nortel's valued clientele; fluctuations in Nortel's operating effects and time-honored business, financial and market situations and boom rates; the verbal exchange with the aid of Nortel's auditors of the existence of cloth weaknesses in interior controls; Nortel's skill to recruit and keep qualified personnel; fluctuations in Nortel's money stream, stage of magnificent debt and existing debt scores; the use of cash collateral to help Nortel's common path enterprise actions; the dependence on Nortel's subsidiaries for funding; the have an effect on of Nortel's described advantage plans and deferred tax assets on results of operations and Nortel's money flows; Nortel's dependence on new product construction and its ability to foretell market demand for particular products; Nortel's capability to integrate the operations and applied sciences of obtained organizations in a very good manner; the influence of quick technological and market alternate; the have an effect on of rate and product competitors; limitations to foreign increase and international economic situations, peculiarly in rising markets and including pastime expense and foreign money exchange price fluctuations; the influence of rationalization within the telecommunications trade; adjustments in rules of the internet; the have an effect on of the credit hazards of Nortel's consumers and the influence of client financing and commitments; inventory market volatility commonly and on account of acceleration of the settlement date or early agreement of Nortel's buy contracts; the impact of Nortel's provide and outsourcing contracts that comprise birth and installing provisions, which, if no longer met, may result within the price of massive penalties or liquidated damages; and the future success of Nortel's strategic alliances.

For more information with recognize to definite of these and other components, see essentially the most recent kind 10-Q/A and form 10-k/A filed through Nortel with the SEC. unless otherwise required with the aid of relevant securities laws, Nortel disclaims any intention or duty to replace or revise any ahead-searching statements, whether because of new suggestions, future events or in any other case.

Nortel, the Nortel brand, the Globemark and CallPilot are emblems of Nortel Networks.


Nortel Tapped through Geisinger for IP Contact middle | killexams.com Real Questions and Pass4sure dumps

TMCnet Contributing Editor

"We deal with greater than 9,000 calls a day across quite a lot of name facilities that personnel 400 agents to operate a lot of projects," commented Gary Keefer, director of voice programs for Geisinger health system. "With each and every of these calls averaging 2.5 minutes, it grew to be glaring that we essential a solution that would raise collaboration between the call center and medical doctors whereas making it quicker for sufferers to get answers to their questions."

Geisinger is presently using Nortel IP instant telephones to enable physicians and different workforce to communicate with the contact center and the affected person from multiple places. Keefer explained how these gadgets are working at Geisinger's amenities: "the flexibility that IP has delivered to Geisinger is tough to categorical in greenbacks and cents. we can right away and easily installation IP telephones where they are mandatory. Having that convenience to keep a physician even 10 seconds may well be worth a pretty good deal to Geisinger and its sufferers."

be certain to take a look at TMCnet’s Whitepaper Library, which gives a variety of in-depth counsel on vital topics affecting the IP Communications industry. The library offers white papers, case reviews and different documents which can be free to registered users.--------Johanne Torres is contributing editor for TMCnet and web Telephony magazine. to see greater articles with the aid of Johanne Torres, please seek advice from her columnist web page.

[ Back To TMCnet.com's Homepage ]




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920-162 exam Dumps Source : CallPilot 4.0 Installation and Maintenance (IandM)

Test Code : 920-162
Test Name : CallPilot 4.0 Installation and Maintenance (IandM)
Vendor Name : Nortel
Q&A : 65 Real Questions

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