Avaya Avaya CallPilot Maintenance

Avaya Unveils Americas international associate of the year Awards At Avaya have interaction 2019 | killexams.com Real Questions and Pass4sure dumps

Avaya Holdings Corp. these days honored six of its foreign partners for his or her remarkable guide, contribution and commitment to innovation. Avaya’s Americas overseas (A.I.) associate of the 12 months Awards rejoice leaders across four classes: Innovation, MidMarket, Cloud and service apart from an award for overall partner of the year.

“At Avaya, we’re utterly dedicated to our companions’ success,” noted Dino di Palma, President, Americas earnings & international accounts, Avaya. “That’s why we suppose it’s critical to respect our accurate-performing partners for his or her unbelievable achievements. it is an honor to have a good time these six partners and Avaya looks forward to carrying on with to develop collectively as we pressure a hit digital transformation for purchasers global.”

the following winners were announced during Avaya have interaction in Austin, Texas:

• Cloud accomplice of the yr: Olitel Telecomuniçacôes S.A, BrasilCloud is without doubt one of the quickest growing to be elements of Avaya’s business, chiefly in Americas overseas. Olitel Telecommunicators knows the price of Avaya’s cloud offerings and have been becoming QoQ and YoY. via an understanding of the value of working with strategic service providers and where Avaya solutions healthy for the Brazilian market, purchasers went from zero seats to more than 10,000 in less than 6 months.

• Innovation companion of the yr: RT4 Mexico S.A de C.V.As an Avaya side Diamond company companion, RT4 Mexico determined to center of attention closely on including cost to their options with their leading consumers searching for tactics to adopt digital transformation as a way to provide incremental profits. due to this fact, RT4 Mexico grew their excellent line business with the aid of 30%, through riding Avaya’s superior expertise solutions.

• service associate of the 12 months: america Movil TelmexAmerica Movil Telmex serves a big range of valued clientele from SMB to significant businesses and executive agencies, providing aggressive expenditures, custom-made solutions and a professional network. Their partnership with Avaya enabled their carrier firm to present greater superior communications solutions in “as a-provider” fashions, managed service or average protection fashions.

• MidMarket partner of the year: smart IP Inc.As a key Avaya associate, wise IP performed this award by transforming into their enterprise with Avaya over 146% within products and 14% within functions. The enterprise completed key consumer wins merchandising and went from a Sapphire to a Diamond Avaya associate and are a registered cloud companion seeking to continue to grow that enterprise in 2019.

general partners of the yr: BELLTECH LATAM and fight Networks IncBased in Chile, BELLTECH LATAM has been an Avaya companion for more than two a long time and is committed to discovering new how to obtain mutual enterprise boom. The business grew their services company through more than 80% and renewals through 20%. They received more than 70 new brand shoppers all through 2018, including govt, monetary and manufacturing valued clientele.

In Canada, fight Networks grew all areas of their Avaya company, including UC through fifty six% and CC by using 221%. With features, they grew APS with the aid of 191% and renewals by means of 10%. This increase consisted of successful new business, including one in all North the us's greatest deployed police services with CPODS, a big city with a CS1K migration to charisma and a big utility that produces basically half of the electricity that Ontario homes, schools, hospitals and agencies depend on each day.

About AvayaBusinesses are built on the experiences they provide, and each day hundreds of thousands of these experiences are constructed by Avaya (avaya.com). For over 100 years, we’ve enabled organizations everywhere to win by using creating intelligent communications experiences for shoppers and employees. Avaya builds open, converged and creative options to raise and simplify communications and collaboration in the cloud, on-premise or a hybrid of each. To develop your business, we’re committed to innovation, partnership, and a relentless focus on what’s subsequent. We’re the know-how company you have faith to aid you deliver Experiences that rely.

Cautionary word concerning ahead-searching StatementsThis document carries certain “forward-searching statements.” All statements aside from statements of ancient fact are “ahead-looking” statements for applications of the U.S. federal and state securities legal guidelines. These statements may well be recognized by means of ahead searching terminology similar to "expect," "accept as true with," "proceed," "might," "estimate," "are expecting," "intend," "may," "may," “our imaginative and prescient,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the poor thereof or other variations thereof or similar terminology and encompass, but don't seem to be restricted to, anticipated money discounts and statements about increase, trade record and enhanced operational metrics. The business has primarily based these forward-looking statements on its existing expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are inexpensive, such forward-looking statements are most effective predictions and contain ordinary and unknown dangers and uncertainties, a lot of which are past its handle. The elements are discussed within the business’s Registration statement on form 10 filed with the Securities and alternate commission, could cause its genuine effects, efficiency or achievements to vary materially from any future results, performance or achievements expressed or implied through these ahead-searching statements. For an additional list and outline of such hazards and uncertainties, please discuss with the business’s filings with the SEC that are available at sec.gov. The company cautions you that the listing of essential components covered within the company’s SEC filings may additionally not contain all of the cloth components which are important to you. furthermore, when you consider that these hazards and uncertainties, the concerns referred to in the ahead-searching statements contained in this file might also not definitely occur. The enterprise undertakes no obligation to publicly replace or revise any forward-searching commentary as a result of new counsel, future routine or otherwise, except as otherwise required by legislations.

All emblems identified with the aid of ®, TM, or SM are registered marks, emblems, and repair marks, respectively, of Avaya Inc. All other emblems are the property of their respective house owners

Avaya Introduces deepest Cloud delivery of Its New Avaya OneCloud UC and CC solutions | killexams.com Real Questions and Pass4sure dumps

Avaya (information - Alert) engage®2019 - Avaya Holdings Corp. (NYSE: AVYA) nowadays brought a brand new inner most cloud delivery model of its Avaya OneCloud solutions for Unified Communications (news - Alert) as a provider (UCaaS) and speak to core as a carrier (CCaaS), offering business agencies with a quick, handy and automatic direction to the benefits of cloud communications. the brand new Avaya OneCloud ReadyNow deepest cloud offerings feature preconfigured, per-seat consumption and usual bundles of each UCaaS and CCaaS solutions, decreasing risk, charge and complexity from the transition to a cloud platform from on-premise options.

The Avaya OneCloud deepest providing is being brought as a part of Avaya's new Avaya clever Xperiences - or Avaya IX - answer naming architecture unveiled this week on the business's annual interact person community convention. in line with enter from consumers and partners, the brand new nomenclature streamlines the company's portfolio of options and reflects the wealth of adventure Avaya brings to bear for valued clientele as they radically change digitally and movement their solutions into the cloud.

With over 3.5 million cloud seats and starting to be, Avaya brings journey with the complete spectrum of company communications in the cloud, leveraging its main SaaS (news - Alert) capabilities. Avaya OneCloud inner most solutions are customizable, with specialists to support design, customise and control functions that meet wonderful and sometimes complex digital transformation wants.

Many commercial enterprise IT leaders have an interest within the merits of a public cloud providing, akin to an opex-based consumption mannequin, flexibility and velocity of deployment. control and protection considerations, together with more confined manageability and customization alternate options from upstart cloud CCaaS and UCaaS companies, however, have slowed adoption for the higher implementations. Avaya is taking a versatile hybrid approach to the cloud with these new solutions to fulfill the wants of small businesses up to the greatest global implementations.

"as the market chief with 145 million lines worldwide, Avaya is most efficient equipped to assist enterprise shoppers with their crucial cloud transition - working at scale and with performance that you can count number on," referred to Gaurav Passi, President, Avaya Cloud company neighborhood.

"As a proper Avaya companion for more than two many years, we have now viewed the business evolve from voice communications to a sturdy cloud solutions issuer, assisting customers obtain excessive levels of flexibility, scalability, and protection for plenty of their wants," referred to Steven Bernard, vice chairman Avaya income, Carousel. "We're excited to peer Avaya will now deliver our UC and make contact with center customers with cloud-primarily based bundles for even superior efficiency, as smartly as the capability to design an ambiance that helps their preferred scalability and consumption wants."

Avaya OneCloud ReadyNow highlights:

About Avaya

corporations are developed on the experiences they give, and every day tens of millions of those experiences are built by way of Avaya (NYSE: AVYA). For over 100 years, we have now enabled companies around the globe to win - by way of creating intelligent communications experiences for clients and employees. Avaya builds open, converged and ingenious solutions to raise and simplify communications and collaboration - within the cloud, on-premise or a hybrid of each. To grow your business, we're dedicated to innovation, partnership, and a relentless center of attention on what's next. we are the technology company you believe to help you bring Experiences that remember. talk over with us at www.avaya.com.

Cautionary be aware involving forward-looking Statements

This document incorporates definite "ahead-looking statements." All statements other than statements of ancient truth are "ahead-searching" statements for purposes of the U.S. federal and state securities legal guidelines. These statements may well be recognized by way of ahead searching terminology such as "count on," "believe," "continue," "may," "estimate," "expect," "intend," "may additionally," "may," "our imaginative and prescient," "plan," "abilities," "preliminary," "predict," "should still," "will," or "would" or the bad thereof or different adaptations thereof or similar terminology and consist of, however don't seem to be constrained to anticipated characteristic releases and statements about future items, anticipated money reductions and statements about increase, alternate record and more advantageous operational metrics. The company has based these ahead-looking statements on its present expectations, assumptions, estimates and projections. while the business believes these expectations, assumptions, estimates and projections are competitively priced, such forward-looking statements are best predictions and involve typical and unknown hazards and uncertainties, a lot of which are beyond its handle. The components are mentioned within the business's Registration observation on kind 10 filed with the Securities and trade fee, could cause its actual consequences, performance or achievements to vary materially from any future effects, efficiency or achievements expressed or implied with the aid of these ahead-looking statements. For an extra list and description of such risks and uncertainties, please refer to the enterprise's filings with the SEC (information - Alert) that can be found at www.sec.gov. The company cautions you that the list of vital components covered within the enterprise's SEC filings might also now not comprise all the material components which are essential to you. additionally, given that these risks and uncertainties, the concerns stated within the forward-looking statements contained in this file might also now not really occur. The business undertakes no duty to publicly replace or revise any ahead-searching observation because of new assistance, future events or otherwise, apart from as in any other case required by law.

source (information - Alert): Avaya Newsroom

View supply version on businesswire.com: https://www.businesswire.com/news/home/20190121005086/en/

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Avaya announces associate of the yr Awards at Avaya engage 2018 | killexams.com Real Questions and Pass4sure dumps

NEW ORLEANS, LA--(Marketwired - January 29, 2018) - Avaya interact -- Avaya (AVYA) today honored six U.S. partners for his or her mind-blowing aid, contribution and dedication to innovation. Avaya's companion of the yr Awards celebrate leaders across 5 categories (Innovation, Midmarket, U.S. Federal, Cloud and repair) besides offering an award for ordinary U.S. accomplice of the 12 months.

here winners have been announced all over Avaya interact in New Orleans:

Arrow systems Integration, a unified communications industry leader, used its deep abilities with Avaya options to create join SDKs for Avaya Breeze. The enterprise launched a quick-delivery IoT Developer Toolkit that provides the supplies imperative to enforce a proof of conception communications workflow, enabling new workflows to go from idea to truth in a rely of minutes.

Carousel Industries helps IT and enterprise leaders drive innovation through integrated solutions. As a relied on Avaya companion, Carousel followed up mind-blowing increase in 2016 to achieve impressive revenue of Avaya Midmarket solutions over the last year. Their income group of workers of greater than 250 container and forty inside revenue pals dangle over 100 midmarket certifications. Carousel's midmarket success is because of its vertical advantage, loyal consumer base, growth-focused salesforce, and deeply-rooted strategic relationship with Avaya.

Ronco doubled down and persisted to guide with Avaya in offers they had been pursuing in each their commercial markets and within the Federal house. Their industrial salary grew a superb 70% while their Federal apply accelerated through a stunning seven-hundred% in Fiscal 12 months 2017. This growth turned into performed through setting up own relationships with their conclusion clients to ensure they in fact understood their purchasers' requirements and have been smartly positioned to deliver the Avaya options that optimal met those wants.

within the first 12 months of launching Avaya Cloud Communications and contact middle carrier (ACCS-E), AT&T contracted with three US-based mostly countrywide clients and developed a funnel of 50+ opportunities. AT&T's offer roadmap for FY18 contains enlargement globally, inclusion of Breeze and Oceana, and a launch of Powered by using Avaya IP workplace for mid-market.

ConvergeOne is a single-supply company for IT wants, from phone techniques and computing device networks, to hardware and utility development. Following up closing year's wins for Avaya provider partner of the year and typical partner of the year, ConvergeOne once more delivered astonishing effects in 2017 that include ultimate-in-classification retail, wholesale, co-start on-time renewal expense, and percent of improvements sold with retail protection. The business also had astounding success positioning Avaya options to our clients through improvements and greenfield alternatives that resulted within the average boom of its preservation base.

Cincinnati Bell know-how options consists of a 3-decade-long way of life as a superb Avaya companion. focused on business and upper-Midmarket, the company serves a wide array of customer verticals across the whole Avaya solution portfolio. Standing facet by means of facet with Avaya, CBTS grew its Avaya business with YoY product increases of fifty five % and services growth of 5 p.c. With an accelerated focal point on client satisfaction, the company also improved its CSAT scores by using 6 p.c year over year.

charges

"Our companions are quintessential to Avaya's success, so i'd want to congratulate all of our award winners for his or her dedication to purchasers and their ardour for effects over the past 12 months. i'd also like to thank the entire partners who joined us at Avaya interact this week. by means of carrying on with to focal point on innovation and giving our consumers the equipment they need to seriously change their enterprise, we will be triumphant collectively."

-- Gary Levy, vice president of U.S. Channels, Avaya

About Avaya

Avaya enables the mission vital, real-time verbal exchange purposes of the world's most vital operations. As a worldwide leader in providing sophisticated communications experiences, Avaya gives the most complete portfolio of software and capabilities for contact middle and unified communications -- provided on premises, within the cloud, or a hybrid. ultra-modern digital world requires communications enablement, and no different company is more desirable positioned to do this than Avaya. For extra assistance, please discuss with www.avaya.com.

Story continues

Cautionary word involving ahead-searching Statements

This document includes definite "forward-looking statements." All statements apart from statements of old fact are "ahead-looking" statements for functions of the U.S. federal and state securities laws. These statements could be recognized by the use of ahead searching terminology comparable to "anticipate," "trust," "proceed," "might," "estimate," "are expecting," "intend," "may," "could," "our vision," "plan," "abilities," "preliminary," "predict," "may still," "will," or "would" or the poor thereof or different diversifications thereof or related terminology and encompass, but aren't restrained to, expected money rate reductions and statements about growth, change record and enhanced operational metrics. The company has based these forward-searching statements on its current expectations, assumptions, estimates and projections. whereas the business believes these expectations, assumptions, estimates and projections are inexpensive, such ahead-searching statements are best predictions and contain general and unknown risks and uncertainties, a lot of which might be beyond its control. The factors are mentioned within the business's Registration statement on form 10 filed with the Securities and change fee, may cause its exact consequences, efficiency or achievements to differ materially from any future effects, performance or achievements expressed or implied with the aid of these forward-searching statements. For a further list and description of such risks and uncertainties, please confer with the company's filings with the SEC that can be found at www.sec.gov. The business cautions you that the list of vital factors blanketed in the enterprise's SEC filings may also not contain the entire cloth elements that are critical to you. furthermore, in gentle of these dangers and uncertainties, the concerns stated in the forward-searching statements contained in this document might also not in fact happen. The enterprise undertakes no duty to publicly replace or revise any ahead-looking observation as a result of new information, future pursuits or otherwise, except as otherwise required by way of legislation.

observe Avaya on Twitter, fb, YouTube, LinkedIn, Flickr and the Avaya linked weblog.

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Avaya CallPilot Maintenance

Telephone Maintenance/Repair | killexams.com real questions and Pass4sure dumps

Notice Type: Combine Solicitation

Posted Date: 14-SEP-17

Office Address: Department of Homeland Security; Federal Emergency Management Agency; Preparedness Branch; Office of Acquisition Management16825 South Seton Avenue Emmitsburg MD 21727

Subject: Telephone Maintenance/Repair

Classification Code: S - Utilities and housekeeping services

Solicitation Number: HSFE20-17-Q-0079

Contact: Sarah J. Huwig-Leister, Contract Specialist, Phone (301) 447-1053, Email [email protected] - Kimberly A Logue, Contracting Officer, Phone (301) 447-1266, Fax (301) 447-1092, Email [email protected]

Setaside: N/AN/A

Place of Performance (address): DHS/FEMANational Emergency Training Center 16825 South Seton Avenue Emmitsburg, MD

Place of Performance (zipcode): 21727

Place of Performance Country: US

Description: Department of Homeland Security

Federal Emergency Management Agency

Preparedness Branch

This is a combined synopsis/solicitation for commercial items/services prepared in accordance with the format in Federal Acquisition Regulation (FAR) Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Quotes are being requested and a written solicitation document will not be issued. It is incumbent upon contractors to monitor the FedBizOpps web page (https://www.fbo.gov) for any/all subsequent amendments. FedBizOpps also contains an option for automatic notification services. This combined synopsis/solicitation document and the incorporated provisions and clauses it contains are those in effect through Federal Acquisition Circular (FAC) 2005-92. The NAICS code for this requirement is 811213 Telephone equipment repair and maintenance services without retailing new telephone equipment. The size standard is $11.0 million. This acquisition is restricted to small business concerns.

The Department of Homeland Security (DHS)/Federal Emergency Management Agency (FEMA)/National Emergency Training Center (NETC) has a requirement to provide the United States Fire Administration , (USFA) repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related equipment made by Avaya including software upgrades as they are made available by Avaya. The software is Version: 3621, Release 765 P +.

FEMA will consider proposals submitted by all small business offerors who can provide these services.

The period of performance will be twelve (12) months from effective date of award base period. The award will contain a base period with four (4) each 12 month option periods.

See the attached Statement of Work (SOW), Attachment A, for details.

The quoted price shall represent the total price (fixed price proposed for all services) for the base period as well as a separate total price for each option period. In addition each offeror shall submit a proposed partial payment schedule for consideration and approval by the government. Proposed partial payments shall not exceed one (1) per month. A purchase order in the amount sufficient to cover costs quoted for services specified will be issued to the lowest priced, technically acceptable (LPTA) responsible offeror. Technical and/or administrative questions must be submitted in writing to [email protected] no later than 10:00 a.m. EST, Monday, September 18, 2017. Individual responses will not be given. Responses to all inquiries will be published by amendment to the solicitation and posted to FedBizOpps. Inquiries and information received after the established deadline will not be considered for this particular acquisition. Oral communications are not acceptable in response to this notice. Only written inquiries will be accepted. E-mail questions/inquiries must be in MS Word or Excel format.

This is a combined synopsis/solicitation (HSFE20-17-Q-0079).

Quotations must be submitted electronically. All offers must contain a summary of maintenance services and procedures proposed to successfully complete this requirement. When responding please include the solicitation number HSFE20-17-Q-0079 on the subject line of your email message. All documents submitted must be in MS Word, Excel or PDF format. Total size for all proposal material cannot exceed 10MB. Any file larger than 10MB is too large to be accepted by the FEMA email system. All quotations are due no later than 5:00 p.m. EST, Thursday, September 21, 2017 to the following e-mail address: [email protected]. Receipt of quotations will be acknowledged by return email.

EVALUATION FACTORS FOR AWARD: The Government intends to award a commercial purchase order resulting from this solicitation to the lowest priced, technically acceptable responsible offeror. The intended commercial purchase order will contain a twelve (12) month base period and four (4) each twelve (12) month option periods. The technical and past performance factors, factors A and B below, when combined are approximately equal to price. The factors identified below will be the evaluation factors used to evaluate all offers received. Quotes must be specific in details and clearly identify all the government requirements.

A. Technical - (1) Offerors shall provide in sufficient detail a technical quote that demonstrates the offeror's experience in providing services similar in nature and scope to this requirement, and must be within a 50 mile radius of the NETC Facility located at 16825 South Seton Avenue, Emmitsburg, Maryland 21727. In addition, the quote must meet or exceed each of the requirements identified in the Statement of Work (SOW) provided below. The offeror must demonstrate ability to provide the requested services as described in the SOW. Technical quote shall include a summary of proposed maintenance services and procedures to successfully complete the requirements of the SOW.

Additional Technical Factors for Evaluation:

Demonstrated Knowledge and Experience with the following:

* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 Element Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;

Avaya trained personnel with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for large multi-group systems.

Demonstrated experience on a Nortel CS-1000M with FIJI Fiber Junction Interface

Demonstrated experience on Call Pilot Voice Mail and Application Builder (M-Gate connections)

Demonstrated experience with Nortel VoIP

Demonstrated experience with Emerson NetSure 701 Charger/Rectifier/Battery Bank.

Demonstrated experience with Remote Fiber IPE shelves

(2) Offerors must be actively registered with the System for Award Management (SAM) system prior to award per Federal Acquisition Regulation (FAR) 4.1102. Failure to be actively registered will result in disqualification from award consideration. Further information may be obtained at website https://www.sam.gov.

B. Past Performance - Offerors shall provide two (2), past performance references for contracts of similar requirements including size and complexity held within the last five (5) years. Past Performance information shall contain the names and phone numbers of the contracting officer or other individual who can verify past performance information. In the case of an offeror without a record of relevant past performance the past performance will receive a neutral rating, however, offerors with relevant Past Performance that fail to provide it will be removed from consideration for award.

C. Price - Offerors shall provide pricing in response to this solicitation. Fixed pricing for all services identified in the SOW, for the base period and separate pricing for each option period shall be included in the offerors quote. Offer shall include evidence of commercial pricing available to the general public. Payments will be made to the contractor in accordance with the invoice clause that will be included in the contract and will not exceed one (1) payment per month

The offeror's initial proposal shall contain the offeror's best quote from a price and technical standpoint for the base period as well as each of the four (4) option periods. The offeror's quote shall price the base period and each option period separately, identified as follows:

Contract Period-- Quantity-- Unit------ Unit Price-- Total

Base Period-- 12-- Mths-- $-- $ Option Period 1-- 12-- Mths-- $-- $ Option Period 2-- 12-- Mths-- $-- $ Option Period 3-- 12-- Mths-- $-- $ Option Period 4-- 12-- Mths-- $-- $ The Government intends to evaluate offers and award a purchase order without discussions, but reserves the right to conduct discussions if later determined by the Contracting Officer to be necessary. The Government reserves the right to make no award as a result of this solicitation.

PROVISIONS AND CLAUSES: All referenced FAR provisions and clauses may be accessed electronically at http://farsite.hill.af.mil/vffar1.htm and HSAR provisions and clauses may be accessed electronically at http://farsite.hill.af.mil/VFHSARA.HTM.

Of the available clauses, the following apply and are incorporated by reference: 52.212-1, Instructions to Offeror -- Commercial Items (Jan 2017). The clause 52.212-4, Contract Terms and Conditions -- Commercial Items (Jan 2017) applies to this acquisition and is incorporated by reference. The clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes Or Executive Orders -- Commercial Items (Jan 2017); 52.233-3, Protest After Award (Aug 1996); 52.222-50, Combating Trafficking in Persons (Mar 2015); 52.222-3, Convict Labor (June 2003); 52.222-21, Prohibition of Segregated Facilities (Apr 2015); 52.222-26, Equal Opportunity (Sep 2016); 52.222-35, Equal Opportunity for Veterans; (Oct 2015); 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014); 52.222-37, Employment Reports on Veterans (Feb 2016); 52.225-1, Buy American Supplies (May 2014); 52.225-2, Buy American Certificate (May 2014); 52.225-3, Buy American Free Trade Agreement-Israeli Trade Act (May 2014); 52.232-18, Availability of Funds (Apr 1984); 52.232-33, Payment by Electronic Funds Transfer System for Award Management(Jul 2013).

The following clauses apply and will be included in full text in any resulting award document: 52.209-10 Prohibition on Contracts with inverted domestic corporations (Nov 2015); 52.217-8 Option to Extend Services (Nov 1999); 52.217-9 Option to Extend the Term of the contact (Mar 2000); Billing Instructions; Invoice Approval; Identification of Government Officials; Invoice Instructions; Notice of Filing Requirements for Agency Protests; NARA Records Management Language for Contracts; HSAR 3052.212-70 Contract Terms and Conditions Applicable to DHS Acquisition of Commercial Items (Sept 2012) ATTACHMENT A September 14, 2017

STATEMENT OF WORK TELEPHONE MAINTENANCE/REPAIR

GENERAL:

The United States Fire Administration (USFA) has a requirement for a maintenance contract that provides software technical assistance, support, repair, and replacement of any and all communication parts required in the event of a system failure to USFA Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephone Manager server, and related equipment made by Avaya.

BACKGROUND:

This requirement is needed to provide the United States Fire Administration , USFA repair assistance and upgrades with its Avaya Communication Server 1000M Multi Group PIV communication system, CS1000 Element Manager, CallPilot voicemail system, CallPilot Application Builder, CallPilot Desktop, CallPilot Reporter server, (TM) Telephony Manager server, and related equipment made by Avaya. The software is Version: 3621, Release 765 P +. This contract will assure continuity of operations during unforeseen outages with minimum down time. The contract will also provide software upgrades as they are made available by Avaya that will insure USFA's ability to stay current with ongoing technological advancements.

WORK TO BE PERFORMED BY CONTRACTOR

CONTRACTOR QUALIFICATIONS AND REQUIRED TASKS

MINIMUM QUALIFICATIONS. The contractor shall be located within a 50 mile radius of the National Emergency Training Center (16825 South Seton Avenue, Emmitsburg, Maryland 21727) and be a Sapphire status or higher member of Avaya Partnership program. Contractor Technicians shall be Avaya trained with Aura, Succession Operational software, CallPilot Messaging with Desktop and My CallPilot applications, TM administration, rls 2.2 programming and applications, Voice over IP (VOIP) programming via Signal Server, and trained in upgrade procedures for large multi-group systems. This minimum qualification requirement shall remain in effect for the duration of the contract.

REQUIRED TASKS. The contractor shall provide the United States Fire Administration, USFA the following required coverages for the communications system:

24/7/365 provide help-desk technical support to address an "outage".

24/7/365, 15 Minute First Response (telephonic) to emergency calls (generally major outage related) with an on-site visit within two hours, or as the Government makes the site available during routine and non-duty hours. Resolution of the non-performance issue shall transpire within 24 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.

Two hour First response (telephonic) to non-emergency calls (generally minor outage or technical question related) with an on-site visit by the end of the business day so long as the contractor receives the Government non-emergency call three hours prior to the end of the business day, and, is granted Government site access (routine duty hours) during the Government three hour advance notification lead time period. If the Government notification does not meet the three hour lead time requirement, the contractor shall provide on-site response the next business day when the Government opens for routine duty hours. For example, if the Government calls at 4:00 p.m. on Tuesday, the contractor shall be on-site when the facility opens at 8:00a.m. on Wednesday, to meet this requirement. Resolution of the non-performance issue shall be completed within 48 business hours of the contractor's on-site visit. Resolution includes contractor provided required parts.

The contractor shall provide the Government with 24/7/365 capability to enter on-line technical questions or work requests. In addition, the contractor show provide on-line service ticker tracking so as to enable the Government to track status of an entered on-line technical questions or work request.

On site repair visits during non-business hours shall be coordinated with USFA to guarantee proper access. All service effecting repair or software upgrades that requires system interruption shall be coordinated with the Contracting Officer's Representative (COR), or USFA communication technicians as appropriate to meet system resolution deadlines for major or minor outages.

Any on-site visits for major or minor alarms during normal or off-duty business hours will require prior notification to USFA communication technicians to ensure switch room access.

All software upgrades if available to fix a known issue during the term of the contract shall be performed during non-business hours with a contractor 48 hour advanced written or telephonic notification. Any software upgrades shall be uploaded within seven business days, or as is customarily made available to the commercial marketplace. THE EXCEPTION, will be if and when the upgrade shall necessitate the additional purchase of HARDWARE. In such instances, the contractor shall notify the Government Contracting Officer's Representative within 24 hours of the software availability. In such instances, the Government will procure any hardware under a separate procurement, if the Government should elect to want the given upgrade under this contract. The contractor will then have seven business days to upload the software, or as is customarily made available to the commercial marketplace, once the Government has provided evidence that it has purchased the required hardware.

The contractor shall manage and apply all applicable patches/updates to the covered equipment in coordination with USFA.

The contractor shall replace all defective hardware to include cards and system boards as part of this maintenance coverage. The contractor shall stock all necessary cards and system boards required for repair of the phone system.

The contractor shall also cover under this maintenance plan the Emerson NetSure 701 Charger/Rectifier/Battery bank backup system and call pilot tape backup system and internal modem.

The contractor shall perform quarterly maintenance visits.

Maintenance of actual physical phones is not required under this contract.

The Contractor shall provide maintenance, software upgrades, parts and labor for the following:

* Avaya Communication Server 1000M Multi Group PIV communication system; * CS1000 Element Manager; * CallPilot voicemail system; * CallPilot Application Builder; * CallPilot Desktop; * CallPilot Reporter server; * (TM) Telephony Manager server;

The contract shall include any software releases known to fix or repair an issue or bug within the system.

GOVERNMENT-FURNISHED MATERIALS/SERVICES:

USFA will provide access to the location of the Nortel system in Building E.

USFA staff will execute the adds, moves, or changes to the existing telephone system.

MISCELLANEOUS. Additional information is as follows:

USFA provides a dial-in modem. The Government will provide any upgrade as required during the term of the contract.

GOVERNMENT REVIEW AND ACCEPTANCE OF DELIVERABLES:

The USFA COR will review the adequacy of any and all replacement parts required during the span of the contract. The Government shall be informed of any software release upgrades prior to the contractor installing. Final acceptance of all deliverables will occur after system installation and implementation of all software/hardware is shown to work within USFA s communication structure.

CONTRACTOR POINT OF contact: The contractor shall provide a primary and secondary point of contact within 10 business days of contract award. This includes names, phone number(s) and e-mail addresses. The primary point of contact shall provide required ongoing communication as required to ensure Government continuity. Attachment B: USFA Nortel PBX Information

ATTACHMENT B

USFA Nortel PBX Information

MAINTENANCE COVERAGE for the MERIDIAN 1000M MULTIGROUP COMMUNICATIONS SYSTEM

* SYSTEM PRORERTIES: * Nortel 1000M Multigroup system located in Bldg E-007 Operation software - Succession 7.65 * FNF Fiber packet * CP PIV - Pentium M 1.1 GHz processors IP Successions Kit with Signal Server

* CONNECTIVITY: Fiber Remote IPE Module located in Bldg J-basement

* Base systems - 1 * PRI / Trunk Seats - 184 * Mail Seats - 838 * Voice Seats - 1630 * OTM Seats * ACD Seats 60 * Symposium Seats * Processors / Signaling Servers 3 * MIRAN Application Processors * MIPCD Application Processor Ports * MICB Application Processor Ports 2 * Digital /IP Telephones 1 * Analog Devices (labor only) * SEB Monitoring * Avaya/Nortel Software Support (PASS) 1 * Paging Systems * Channel Service Units 4

* Call Pilot Voice Mail system: Version 5.00.41.167 * Total mailboxes built: 893 * Capability: 3500 * Recording Hours Capability: 2400

Link/URL: https://www.fbo.gov/spg/DHS/FEMA/NETC/HSFE20-17-Q-0079/listing.html

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