Avaya Avaya Aura Communication Applications

Avaya UC product overview: air of secrecy conversation supervisor | killexams.com Real Questions and Pass4sure dumps

Editor's observe: this text is a part of a purchasing e-book on unified communications. The points during this series describe the evolution of UC, its use situations and the critical criteria to accept as true with when purchasing a UC product. The sequence additionally compares the exact UC items in the market. this article gives a top level view of Avaya UC products.

together with Cisco, Microsoft and Mitel, Avaya is located in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya air of secrecy Platform, which comprises a few UC add-ons designed to add particular functionality to the commercial enterprise communique and collaboration infrastructure, bettering the UC event for clients of any business size.

The Avaya UC platform is a versatile and modular solution, integrating voice, information, video, net communique functions, mobility and many extra functions.

The Avaya air of mystery conversation supervisor is a core element of the Avaya UC platform and the groundwork for supplying actual-time voice, video, messaging, mobility and different UC capabilities.

The communication manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and plenty extra. The product additionally has constructed-in conferencing and call core applications -- appropriate for corporations with call facilities and worrying conferencing wants. 

The verbal exchange manager offers greater than seven hundred features that can be found to all users, no remember where they are working from, together with workplace users and far flung users working from domestic or on the road.

With this product, SIP and H.323 are wholly supported, along with different business-ordinary protocols. connection with PSTN and ISDN services is possible the use of Avaya's media gateways, such as the Avaya G250. These media gateways work relatively a great deal the identical manner as most carriers', connecting to the charisma conversation supervisor and proposing inbound and outbound name routing to PSTN and ISDN capabilities.

critical environments can even have a 2nd communique supervisor installed, proposing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy mannequin extra, within the unlucky experience that both servers are down, clients will instantly register to the media gateway -- if attainable -- and have entry to primary telephony capabilities unless the servers are restored. 

The communique manager is offered as a standalone hardware software server or a virtualized software. It runs on a purple Hat enterprise Linux operating system, providing elevated reliability, pace and smaller hardware necessities, as antagonistic to other non-Linux-primarily based methods.

The communique manager can help up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to better agencies.

The Avaya air of secrecy Session supervisor is the core of Avaya's SIP-primarily based structure, unifying all Avaya UC functions. air of mystery Session manager integrates with Avaya's air of secrecy communication supervisor, media gateways, messaging functions, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lessen the full cost of ownership and administration charges.

The air of mystery platform can fit agencies of any dimension, however seems well-appropriate for massive firms with dissimilar websites and lots of VoIP gadget.

Avaya's air of mystery Session manager has the exciting capability to permit business-wide dial plans throughout varied seller PBX environments. it could actually create systemwide network routing guidelines to route calls in a value-efficient method the use of least-charge routing strategies, choice routing, time-of-day routing, toll avoidance and greater.

Session manager is definitely an enterprise product, as it can aid up to 250,000 SIP users, 350,000 SIP contraptions, 300,000 dial patterns, 1,000 SIP domains and many extra. It helps connectivity to Cisco, Siemens, Alcatel-Lucent and other third-birthday celebration PBXs, making it bendy and easy to combine with existing infrastructure.

With a tolerance of up to 1,000-millisecond (ms) circular-shuttle delay -- from the supply to the destination and returned -- it's appropriate for nearly any network ambiance, even satellite connections, which usually fluctuate between 600 to 900 ms circular-commute extend.

Avaya's aura Presence functions is an Avaya UC server designed to assist clients collaborate extra conveniently by means of collecting and broadcasting presence counsel across all clients related to the charisma Platform. using the presence suggestions, users can see who's busy, away from their desk, on the mobilephone, would not need to be disturbed, or comfortably now not accessible, for this reason saving time.

aura Presence functions are essentially used to vigour different Avaya presence and fast messaging consumers, including greater price and performance to them and providing full UC services. Some application examples encompass Avaya Communicator (softphone); Avaya air of secrecy Agent laptop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP telephones, such because the 96X0 series and 96X1 sequence.

One vital characteristic is that Avaya's charisma Presence functions provides full support of both the primary and XMPP protocols, which capacity organizations can use the presence software of their option.

Like most of Avaya's servers, aura Presence services runs below the crimson Hat enterprise Linux operating gadget, notwithstanding the gadget requirements are just a little higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or more suitable, 32 GB of reminiscence, and around 1 TB challenging drive area. The system helps virtualization via the VMware platform and allows up to eight Presence service nodes to be existing directly.

every Presence service node can aid up to 16,000 SIP clients and H.323 users, whereas this quantity can enhance to 250,000 SIP and H.323 clients with a twin cluster of eight nodes.

Avaya's air of secrecy Messaging server is a further element of the Avaya UC platform. With air of secrecy Messaging, groups can have fast and simple access to messages. essential new messages can alert employees and aid preserve excessive consumer provider requisites in any type of business.

aura Messaging is greater than a simple messaging and voicemail server. It contains superior capabilities, comparable to Speech Auto Attendant, which makes it possible for callers to assert a name in its place of coming into an extension; Notify Me, which sends text messages and e-mail notification while calling the consumer; Voice recognition, which allows for users to say names to handle voicemail messages; and a lot of extra services.

every other neat features consist of Speech-to-textual content, which converts voicemail to textual content and can provide it to a consumer's email; Self-Administration so users can control their alternate options via a offered web portal; cyber web Message access Protocol support, which permits groups to use their favourite e-mail client; and Avaya one-X Speech, which offers clients the power to control their voice messages, electronic mail and calendar by way of verbal instructions.

aura Messaging can run on a standalone server or a supported virtualized ambiance equivalent to VMware. Redundancy is also obtainable the use of the N+1 redundancy configuration.

Deployment of aura Messaging gives two paths: common Messaging server the place a single server combines the role of an software and storage server, or excessive storage capacity Messaging server the place it serves as a large storage server that may guide a larger number of mailboxes.

aura Messaging can help up to 20,000 users and 300 ports, depending on the deployment configuration.

As with most UC solutions, Avaya's air of mystery platform and add-ons totally guide virtualization to be certain hardware consolidation and cut hardware funding. youngsters, Avaya also offers its digital utility supervisor -- a management interface that allows for the installing and maintenance of Avaya VMware-powered virtualized purposes.

With the virtual software supervisor, directors are now able to set up and maintain Avaya virtualized applications (OVA data) devoid of the want for vCenter. The digital software supervisor is obtainable at no additional charge. or not it's installed with the vSphere client and offers an interface to manage and support the Avaya virtualized applications.

Avaya's products are available via its web site or channel partners. With its range of core add-ons and extensions, the air of secrecy platform can fit agencies of any size, but seems smartly-appropriate for giant companies with distinct websites and a lot of VoIP machine.

Avaya Introduces Virtualized Unified Communications answer | killexams.com Real Questions and Pass4sure dumps

source: Avaya

October 12, 2009 05:30 ET

New Avaya air of secrecy™ answer for companies With as much as 2400 personnel is among the First to make use of Virtualization expertise to Simplify real-Time Communications, in the reduction of vigour and Hardware

BASKING RIDGE, NJ--(Marketwire - October 12, 2009) - Unified communications and collaboration simply grew to be more practical for midsize companies. Avaya today announced Avaya air of secrecy™ midsize answer for companies, a single-server, unified communications solution for corporations as small as 100 personnel and scalable up to 2400 clients and 250 locations. the new solution reduces complexity, saves cash and puts advanced unified communications and phone facilities inside convenient attain.

The Avaya air of secrecy midsize answer for enterprises is one of the first within the trade to make use of requirements-based virtualization expertise for actual-time communications. Virtualization -- using application to allow a single piece of hardware to run varied applications on the same time -- can be the de facto method for Avaya to installation applications going forward.

known as Avaya charisma gadget Platform, this entertaining, real-time virtualization know-how makes it possible for unmodified versions of Avaya conversation supervisor, Voice Messaging, SIP Enablement features, utility Enablement services, Utility capabilities and Media capabilities to be deployed on a single server. The Avaya charisma midsize solution for corporations uses device Platform with typical, commercial servers certified with the aid of Avaya to carry the safety, scalability and resiliency which companies want for their mission-vital communications.

The advantages of the Avaya charisma midsize answer for enterprises encompass:

"once we launched Avaya charisma in may additionally, it offered a leap forward solution for gigantic businesses trying to run their unified communications and call middle programs extra successfully," noted Alan Baratz, president, world Communications methods and senior vice president at Avaya. "With the release of Avaya charisma midsize answer for agencies, we supply the same, high-performing functionality to even more agencies."

valued clientele can additionally comfortably add Avaya Contact center express (CCE), a multi-channel contact middle answer for mid-measurement organizations to deliver subtle customer service capabilities the usage of an array of features including a unified laptop reveal, advanced multimedia tools and integration to CRM utility together with Microsoft Dynamics™ CRM. The CCE ordinary administration device will soon be stronger to let companies manipulate the contact center-connected records and capabilities of Avaya air of secrecy conversation supervisor from inside CCE.

The Avaya air of secrecy midsize solution for firms comes in both commonplace and commercial enterprise editions. business edition comprises the Avaya Unified Communications All Inclusive conclusion-user kit; agencies the use of general edition can purchase the kit for $60 per consumer. Avaya Unified Communications All Inclusive is a single license that gives convenient entry to company communications from fundamental, consistent interfaces whether an employee is cellular, at home or far off offices, a hotel or at work.

The Avaya charisma midsize solution for firms may be globally obtainable in November.

shoppers find a wide range of price in Avaya charisma midsize answer for business

MECCA services (Mid-eastern Council on Chemical Abuse), a group-primarily based, now not-for-income corporation with 11 locations in Iowa, presents substance abuse medication and prevention courses and behavioral health features. The non-profit organization become trying to reduce expenses and benefit more manage than it had with its old hosted answer however wanted to stay away from a posh, hardware-intensive unified communications ambiance, and be able to take competencies of end-to-end SIP. Working with NACR, an Avaya Platinum-licensed channel associate, the company carried out the Avaya aura midsize answer for businesses.

"The greatest improvement is what you get for the money with Avaya aura midsize answer for businesses. All those functions in a single vicinity -- it's mind-blowing," pointed out Todd Yelland, IT director for MECCA. "The merits of virtualization are relatively evident. Coming from a hosted solution, this can provide us a a lot lessen complete cost of possession without the ordinary month-to-month charge, and an awful lot more manage, with the benefit of administration and use we need. moreover, the Avaya aura answer gets us closer to that complete SIP environment we see as the future."

US Helicopter, a subsidiary of Bell Helicopter, a Textron company, has approximately 300 employees who operate helicopter protection and modification at its eight-constructing campus in Alabama. With a two-grownup IT workforce and purchasers who include distinct civilian and army companies, the want for simplicity, protection and dependability is critical. Working with Avaya channel partner, Pruitt Communications, US Helicopter put in the Avaya charisma midsize answer for organizations Avaya air of secrecy equipment Platform virtualization expertise.

"We had the Avaya aura midsize answer for corporations with telephony, messaging and different functions up and running in a remember of hours -- about a tenth of the time it used to take for average implementations," talked about Rob Dodson, IT supervisor, US Helicopter. "The answer is so easy to use and administer, we might not must add greater IT body of workers to aid a new facility we're constructing on the other facet of city. users love the messaging and telephones, plus if they movement to a unique constructing to work on a unique task, they simply take their cellphone with them and plug in."

located in London, Beaumont company Centres offers serviced govt workplaces for organizations that want good skilled accommodations on a brief- or long-time period groundwork. Its centres accommodate all dimension companies, from tremendous established organizations to people simply beginning out. Their "candy spot" of tenants are in the economic, criminal and media communities and require the highest typical of communications know-how within the configuration that suits the enterprise finest. The Avaya charisma midsize answer for organisations turned into advised and delivered via Centrix, an Avaya approved channel associate.

"The Avaya air of mystery midsize solution for organizations ensured that our tenants would have the high reliability and modularity they require to habits their enterprise efficiently, without the need for wide administration and upkeep," noted Christine Walcher, centre supervisor, Beaumont business Centres. "companies that use our enterprise centres are likely to make extra use of know-how, so the IP and laptop integration features deliver extra cost and help us make the centre much more appealing for prospective tenants. Avaya's advanced messaging and 'follow me' elements allow these corporations to live on the suitable of their video games and grow straight away. additionally, the Avaya air of mystery gadget Platform virtualization technology potential we do not have to run a complete server farm to fulfill the distinctive needs of every tenant -- we are able to without problems customise communications capabilities to every company's particular wants. Avaya air of mystery is helping us preserve our solid popularity as a enterprise centre associate of option in the UK."

IDC Whitepaper: Virtualizing UC: Reaping the merits and realizing the considerations for precise-Time Communications http://bit.ly/15m4TH

Video Overview: Avaya aura™ system Platform technology - http://bit.ly/2YrC5e

Podcast: Avaya aura™ - Innovation for Midsize organizations - http://bit.ly/8uESA

About Avaya

Avaya is a worldwide chief in business communications systems. The enterprise offers unified communications, contact facilities, and related features at once and through its channel companions to leading corporations and groups everywhere. corporations of all sizes depend upon Avaya for state-of-the-paintings communications that enrich efficiency, collaboration, customer carrier, and competitiveness. For more information please talk over with www.avaya.com.

Avaya Shares Strategic imaginative and prescient for Transformative Collaboration at IAUG | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Jun four, 2013) -  

Avaya nowadays outlined its strategic imaginative and prescient for transformative collaboration at the overseas Avaya person's community (IAUG) Converge 2013 experience, the fundamental resource for education, networking and advocacy for Avaya's world customer group. In his keynote handle at IAUG, Avaya president and CEO Kevin Kennedy shared the enterprise's plans for a new, open ambiance to foster the rapid development and integration of next-technology collaboration purposes that join the right americans, to the appropriate tips, the usage of the right context -- to improve enterprise results.

Avaya's imaginative and prescient addresses the challenges groups have confronted in growing solutions for laptop-telephony integration, communications-enabled enterprise approaches and other superior, integrated collaboration options. With few exceptions, proprietary solutions, fragmented development equipment, and elevated complexity have hindered the industry from pleasurable the whole promise of superior collaboration.

To wreck down silos and accelerate innovation, the Avaya air of mystery® Collaboration environment will deliver businesses with a single built-in utility platform that works across any gadget or equipment, and allows for corporations and developers to construct and deploy purposes. this may assist these devoid of prior communications software building potential to mix unified communications (UC) and get in touch with core (CC) materials with cellular, social and cloud-primarily based applications. shoppers and companions should be able to construct applications in days as an alternative of months, and "snap in" applications once for a lot of uses, cutting back labor and fees. The Avaya air of mystery Collaboration ambiance is scheduled for typical availability later this yr.

greater communications approaches will influence from the Avaya charisma Collaboration atmosphere, including solutions that can feel pursuits, instantly provoke collaboration, and coordinate individuals and counsel for short decision. An Avaya DevConnect partner in the education market that is taking part in a Developer Preview used Avaya charisma Collaboration environment to create an software that helps enrich scholar retention. It helps maintain students on target for commencement by using monitoring pupil development, informing counselors by the use of email if complications arise, and activating a click-to-name or video conferencing session with the scholar to handle an argument.

government quotes: "Avaya aura Collaboration environment will develop into the center-piece of Eutech's sensible office platform. it will aid us to accelerate the building of thoroughly-computerized management solutions for multi-tenant amenities -- equivalent to airports, department stores and hospitals -- where innovation and pace is primary. Avaya's vision and competencies in open, transformative collaboration will support us excel in establishing video game-altering cloud-based mostly solutions."--Dr. Hari Gunsingham, Chief executive Officer, Eutech (Avaya DevConnect associate) Eutech is a pioneer in the design and implementation of smart workplace & clever constructing options.

"Avaya's imaginative and prescient for the collaboration market will open up new percentages in UC and call middle markets. Avaya charisma Collaboration atmosphere makes it possible for companions like Esna to accelerate our swift pace of construction, in the reduction of complexity and simplify the deployment of our options. We seem ahead to assisting drive the next technology of imaginative collaboration capabilities with Avaya's open software platform."-- Davide Petramala, executive vice president, Esna technologies (Avaya DevConnect associate)

"groups are trying to find greater cost from their collaboration applied sciences, however have low tolerance for the complexities worried with constructing next-technology solutions. To drive transformational collaboration across corporations, a simple, open communications functions platform that fosters creative development is required. Avaya air of mystery Collaboration environment will bring this, proposing the entire UC and CC resources necessary to build a bridge between commercial enterprise communications and a new era of social, cell and cloud functions for companies."--Gary E. Barnett, Senior VP and conventional supervisor, Collaboration Division, Avaya

"The convergence of social, cellular and cloud technologies is accelerating. here is enabling cellular workers to have richer collaboration and closer connections to suggestions -- wherever they go. it's also relocating client carrier out of the contact center and into the business itself, where departments need to coordinate to convey consumer experiences that exceed expectations. Avaya air of secrecy Collaboration ambiance presents the promise of enabling agile software construction by IT gurus -- and enterprise decision makers as smartly." --Sheila McGee-Smith, Analyst, McGee-Smith Analytics, L.L.C.

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additional information: When Avaya charisma Collaboration environment is often available, developers might be in a position to gain substances, software building aid and other components through the Avaya DevConnect program. It will be supported on Avaya aura 6.2. For more details, including utility construction tips, contact DevConnect@Avaya.com.

Tags: Avaya, unified communications, UC, contact middle, Avaya aura, Avaya air of secrecy Collaboration atmosphere, Devconnect

About Avaya Avaya is a worldwide issuer of business collaboration and communications options, offering unified communications, contact facilities, facts options and connected features to groups of all sizes around the world. For more suggestions please visit www.avaya.com.

definite statements contained in this press unencumber are ahead-looking statements. These statements may be recognized by means of forward-looking terminology equivalent to "anticipate," "agree with," "proceed," "could," "estimate," "expect," "intend," "may additionally," "may," "plan," "competencies," "predict," "should" or "will" or other equivalent terminology. we've based mostly these ahead-looking statements on our latest expectations, assumptions, estimates and projections. whereas we accept as true with these expectations, assumptions, estimates and projections are economical, such ahead looking statements are most effective predictions and involve well-known and unknown hazards and uncertainties, lots of which might be beyond our control. These and different important factors could cause our exact outcomes, efficiency or achievements to differ materially from any future results, performance or achievements expressed or implied through these forward-looking statements. For a list and outline of such hazards and uncertainties, please check with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-searching statements, even if on account of new tips, future activities or in any other case.

observe Avaya on Twitter, facebook, YouTube, and LinkedIn. 

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Avaya Aura Communication Applications Integration

Avaya ACE(TM) Simplifies Integration of Real-Time Communications With Applications to Streamline Business Collaboration and Workflows | killexams.com real questions and Pass4sure dumps

BASKING RIDGE, NJ--(Marketwire - 12/13/10) - Avaya, a global leader in enterprise communications systems, software and services, today announced new capabilities and customers for Avaya Agile Communication Environment™ (ACE), Avaya's software solution for embedding real-time communications into business applications. Using Avaya ACE, organizations across industries are finding it easier to create communications-enabled business processes (CEBP) that streamline business collaboration, speed workflows and reduce costs.New capabilities in Avaya ACE Release 2.3 include:

Avaya ACE can reduce development times for CEBP solutions by as much as 80 percent over traditional CTI methods. Programmers with limited communications expertise can easily embed real-time communications in business applications and workflows using Avaya ACE's Web Services, open standards and packaged applications, and can use virtually any modern development environment to build applications that integrate with communications systems from a variety of vendors."Unified communications solutions alone provide significant value; however, when they are used to accelerate the business their value is multiplied," said Brent Kelly, senior analyst and partner, Wainhouse Research, LLC. "Companies need tools like Avaya ACE that let software developers easily embed real-time communications and collaboration capabilities in line of business and customer-facing applications. This is where companies can see tremendous ROI on their investment in a UC environment."Customers Reap Advantages of Avaya ACE Avaya ACE drives delay out of business processes by allowing organizations to easily automate communications-intensive procedures and tasks. In healthcare, Florida Hospital used Avaya ACE to improve its regulatory compliance process methodology and reduce the time nurses spend on associated administrative tasks. Florida Hospital has approximately 200 emergency code carts that require one to two system checks per day. A new desktop application developed using Avaya ACE communication-enables the record-keeping and notification requirements for these checks. Now, once a nurse inspects a cart the application immediately contacts the appropriate departments concerning any code cart component failures to ensure prompt maintenance and eliminate time spent calling the department to correct the issue. By using Avaya ACE with automated reminders and electronic reporting, the hospital expects to decrease the time taken by this routine task and focus it on time with the patient."Our hospital is always looking for ways to improve patient safety and make our processes more efficient. By integrating communications with our emergency equipment management system, this solution gives us increased accountability with safety compliance processes," said Jason Aspinwall, director, Clinical Applications, Florida Hospital.The City of Saint John in New Brunswick, Canada integrated its existing communications system and service provided by Bell Aliant with Microsoft OCS 2007 using Avaya ACE. The city calculates this implementation reduced operating costs by 29 percent compared to other integration alternatives. According to Ian MacKinnon, manager of Information Technology for the City of Saint John:"A flexible, advanced and reliable IT and communications infrastructure is crucial to our municipal government business operations. The latest in unified communications products and services such as those provided by Avaya and Bell Aliant are key to enabling our workforce with current and future productivity improvements."Avaya ACE Enable Channel Partners to Deliver Superior Solutions to Customers Avaya Connect channel partners are taking advantage of Avaya ACE packaged applications and the developer toolkit to build differentiated CEBP solutions for their customers. Bell Aliant, one of North America's largest Service Providers and an Avaya channel partner, has worked closely with Avaya to help business customers understand the value of CEBP:"Adding communications functionality to business applications easily and affordably allows enterprises to create innovative solutions and models that can differentiate their business in terms of service, savings or productivity," said Joe Mosher, vice president, Marketing, Bell Aliant. "Bell Aliant will participate in this emerging growth market by making these application capabilities available through various approaches, including both hosted and custom solutions."Sabio, a UK-based, leading Avaya channel partner certified at the Platinum level, successfully integrated Avaya ACE capabilities into a proof of concept environment within a few days. Sabio sees value in Avaya ACE developer toolkits for reducing integration costs and allowing high level communication functions to be easily incorporated into end customer applications.

CROSS Telecom, a Platinum-certified Avaya Connect channel partner, sees great potential for innovation with Avaya ACE toolkits. According to David Lover, CTO for CROSS Telecom:"With Avaya ACE you have the concept of a communications mashup. You can take the services provided by different components such as voicemail, web portal, or contact center and combine them together right away to create an application that is totally new, totally unique, and totally different from anything a manufacturer would typically give you in 18 months."Avaya has a broad ecosystem of partners for delivery of innovative solutions that address an organization's business, end user, and infrastructure needs. Avaya Professional Services, members of the Avaya DevConnect program, service integrators and IT groups are creating mainstream communications-enabled applications designed to help organizations ride the next wave of business process improvement.Additional Resources: Whitepaper: Assessing the Opportunity for Communication-Enabled Business Solutions: Five Key Considerations http://bit.ly/hkoD2vVideo case study: Avaya ACE and IBM Lombardi Communications Enabled Business Processes http://youtu.be/_wKBw5UZR5cAbout Avaya Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com.Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. Some of the key factors that could cause actual results to differ from our expectations include: our ability to develop and sell advanced communications products and services, including unified communications, contact center and data solutions; our ability to develop our indirect sales channel; economic conditions and the willingness of enterprises to make capital investments; the market for advanced communications products and services, including unified communications solutions; our ability to remain competitive in the markets we serve; our ability to manage our supply chain and logistics functions; the ability to protect our intellectual property and avoid claims of infringement; our ability to effectively integrate acquired businesses into ours; our ability to maintain adequate security over our information systems; environmental, health and safety laws, regulations, costs and other liabilities; the ability to retain and attract key employees; risks relating to the transaction of business internationally; pension and post-retirement healthcare and life insurance liabilities; and liquidity and our access to capital markets. We caution you that the foregoing list of important factors may not contain all of the material factors that are important to you. For a further list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.1. Integrations between Microsoft OCS and advanced voice communication systems from other vendors require customers to purchase the Enterprise client access license from Microsoft.

Linking Applications and New User Experiences to Avaya Aura through Avaya ACE | killexams.com real questions and Pass4sure dumps

May 24, 2011

Just announced this week at IAUG is a new program called Ace Your Apps, designed to help extend Avaya’s transformational people-centric collaboration experiences while providing users with maximum flexibility and choice of desktop and business application software. Joel Hackney, senior vice president of Global Sales and Marketing and president of Field Operations at Avaya, describes Ace Your Apps as “a critical proof point of our overall strategy to drive people-first collaboration that enhances user and customer experiences”.

For most enterprises, integration of business applications with communications capabilities often means fork-lifting infrastructure, replacing devices, adding a separate call control platform, or changing the user experience. With this Avaya program, however, companies can:

At the heart of this program is a compelling offer for enterprises with Avaya Aura or Avaya Communication Server 1000 and Microsoft or IBM instant messaging and presence clients. Enterprises current versions of Avaya Aura or Avaya CS 1000 are entitled to one free desktop integration user license for each UC-entitled user (up to $140/user in value).   This adds up to a significant savings – up to 87 percent for 5,000 deployed users – plus the ability to establish a communications-enabled business process (CEBP) platform that can further drive innovation and workflow efficiency by integrating critical business processes in order to grow competitive advantage through both the extension of productivity growth within the enterprise to desk-bound and mobile workers and across the supply chain.  

The Microsoft Communicator Add-in integrates Avaya Aura with OCS R2 using client-side OCS/Lync integration on-prem and in the cloud with BPOS (and Office 365 in 3Q11). Only the OCS/Lync Standard CAL is required reducing customers’ spend by reducing Microsoft license costs.   Worker productivity is also enhanced with click-to-call and telephony presence from Avaya Aura handsets without the need to purchase OCS/Lync devices, while the user experience with Microsoft Office Communicator (OC) is preserved with single sign-on and support for phone and computer modes supporting G.711, 722, 729 codecs.   Moreover, users can leverage Avaya Aura’s rich feature set directly within OC client including a conversation window allowing mid call control (release, hold and retrieve, DTMF), click-to-video and CRM integration.

With client-side integration there are a lot of benefits from the customer perspective in terms of the feature/functionality and software flexibility.   For example, there is tight integration with the OCS/Lync IM/presence client.   You don’t need OCS/Lync voice and associated Enterprise CAL (OCS) or Plus CAL (Lync) – a key requirement with Microsoft Remote Call Control (RCC) and Direct SIP integration.   Client-side integration preserves a single dial plan and the user experience of the OCS/Lync client while allowing client choice of handsets – a clear saver.   And you can click-to-call from Office apps.

On the Microsoft side, Direct SIP is not a true integration model. It’s more of a coexistence model with islands of users requiring OCS/Lync voice and multiple dial plans.   A separate 3rd party platform is required for the Contact Center. There is limited mobility support, absence of a roadmap to VDI, and no voice integration for CEBP. RCC, on the other hand, requires a second client to support mobile, remote, and no-desk phone users. Moreover, Lync 2010 will not support the following RCC features: Downloading of normalization rules, video calling for RCC users, transferring conferences to user's own numbers, and join from dialog box when joining conferences.

The IBM Lotus Sametime integration includes Hot Desking to manage phone and video devices.   Workers can use their desk phones or preferred devices to click-to-call or click-to-video and to see presence and presence status changes during phone or video calls from within Sametime.   Workers may call any number via integrated client as well as click-to-call from contacts and e-mail. 

Put into actual practice the ACE Your Apps solution improves employee productivity and customer service while reducing costs. A US-based financial institution, with an existing Avaya telephony infrastructure recently purchased: Avaya Flare Early Adopter Kit, as well as Avaya one-X Mobile for travelling workers, and Microsoft OCS 2007 R2 for IM and presence. This company needs to execute on its strategy for a unified virtual desktop that integrates Avaya one-X features into Microsoft IM and presence without introducing a new client experience to its users. Its solution was an initial deployment of 900 users of the Avaya’s Microsoft Communicator Add-In (with potential to scale to 1,800 by year end). The Add-in features tight integration between Microsoft Office Communicator clients and Avaya Aura CM to provide a seamless, intuitive end user experience for multi-modal communications. This integration preserves their investment in existing Avaya infrastructure, including desk phones while providing the customer with CEBP enablement platform for applications.

In summary, the ACE Your Apps program allows customers to achieve an optimal tradeoff of business requirements for enhancing individual and business process productivity, interoperability with legacy infrastructure and total cost of ownership (TCO). Legacy Avaya investments are protected. Savings also accrue on the Microsoft side as no Microsoft voice CAL licenses nor OCS/Lync devices are required.   Enterprises get the additional Avaya Aura savings of: single dial plan, single voice, video, and unified messaging network, trunk consolidation, and compliance. Avaya ACE acts as the single connection point to alleviate PBX upgrades and simplify PBX integration.

This is a bold step towards multi-vendor interoperability and demonstrates the powerful capabilities provided by Avaya’s ACE.

This article supported by Avaya.

Edited by Jennifer Russell

Aura will power Avaya-Nortel unified communications integration | killexams.com real questions and Pass4sure dumps

Software has become the new face of unified communications (UC) integration as enterprises with multivendor systems and applications want to tear down silos between different communications and collaboration platforms. Avaya is hoping this trend will help it retain Nortel customers as it promotes its flagship SIP-based communications platform, Aura, as the heart of its Avaya-Nortel portfolio integration.

Following the release of an Avaya-Nortel roadmap last week, that wager appears to have been a solid one. Former Nortel Enterprise Solutions users appear ready to embrace Aura

"It's obvious that Aura is going to be the platform of the future," said Brad Tompkins, president of the International Nortel Networks Users Association (INNUA). "That is the direction the industry's going anyway, whether Nortel was purchased or not."

Vanessa Alvarez, an industry analyst at Frost & Sullivan, said the focus on Aura will be a natural next step for Nortel users, who had already begun to go down that software-based path with its Agile Communications Environment (ACE) product, which uses service-oriented architecture to embed UC tools into business applications and processes.

"The Aura platform fits very well into where communications is going," Alvarez said. "It lends itself very well to the data center and deployment, and for enterprises, that's a good thing because they can then make an IT and telecom decision all at once."

Avaya-Nortel roadmap aims for 'flexible' transition

But Nortel users who are lukewarm to Aura or don't have the budget for a new deployment shouldn't feel left in the dust, said Alan Baratz, Avaya senior vice president and president of the company's Global Communications Solutions.

Instead, Avaya officials pitched the Avaya-Nortel roadmap more as a road trip -- encouraging Nortel users to embrace Aura as a way to lower their UC total cost of ownership but noting that sales and support for many Nortel products will continue for years to come.

Baratz said that Avaya aims to help Avaya and Nortel users to transition "from today's integrated voice-based PBX systems to the future world of open, flexible, modular, real-time communications" to support voice, video and data through SIP.

"This cannot be about rip and replace. This should not be about capping your current investments," Baratz told thousands of viewers in a recorded webcast. "This needs to be all about protecting your current investments and growing with the new Aura architecture."

Avaya and Nortel users will be able to achieve better UC integration by deploying Aura on top of their existing PBX -- be it Avaya's or Nortel's -- and keep the same user interface and feature set, Baratz said. By leveraging the new ACE feature for UC integration into business processes, users can also put applications on top of Aura.

"It doesn't matter whether you're an existing Nortel customer or an existing Avaya customer -- the story is the same," he said. "If you want to add another system, we'll sell it to you … but at the same time, we are bringing Aura to market as an 'on-top' capability for both [vendors' systems]."

Nortel investments protected under Avaya-Nortel integration

Meanwhile, a few Nortel UC products will be lost in the shuffle. Although no firm end-of-sale dates were announced, Avaya will discontinue the Nortel Multimedia Communication Server 5100 and Multimedia Conferencing platform sometime in 2011.

The long-term support of Nortel products and flexibility of the Avaya-Nortel integration plan was "very comforting" news to Nortel users, Tompkins said.

"The product roadmap has really given a lot of options and time [for users] to make their leap forward when it's best for their business," he said. "Knowing that this is something that's not going to be crammed down old Nortel customers' throats was a relief to everybody."

Stuart Chandler, president and CEO of Optivor Technologies, an elite Nortel partner, said he has "not heard one negative thing" from former Nortel users and fellow resellers about the Avaya-Nortel roadmap.

"It's been a long time since I've been able to have this kind of comfort level going into something like this," Chandler said. "The customers are going to be protected, and that's critical for us."

Let us know what you think about the story; email: Jessica Scarpati, News Writer

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