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70-638 | TS: MS Office Communications Server 2007, Configuring

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70-638 - TS: MS Office Communications Server 2007, Configuring - braindump

Vendor Microsoft
Exam Number 70-638
Exam Name TS: MS Office Communications Server 2007, Configuring
Questions 105 Q & A
Recent Update February 11, 2019
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70-638 exam Dumps Source : TS: MS Office Communications Server 2007, Configuring

Test Code : 70-638
Test Name : TS: MS Office Communications Server 2007, Configuring
Vendor Name : Microsoft
Q&A : 105 Real Questions

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Microsoft TS: MS Office Communications

Microsoft is too massive to count on a single cloud provider | killexams.com Real Questions and Pass4sure dumps

It has been a really difficult month for Microsoft. simply over thirty days into the brand new 12 months and Microsoft has dropped the ball. more advantageous yet, the ball has rolled into the highway, ran over and left to the wayside. in just a single month, we’ve viewed mistakes on pretty much each element of the enterprise’s technological empire.

while now not premiere, we will forgive a simple problem here and there. Let’s be reasonable, as a predominantly Xbox person, I’m no stranger to experiencing Microsoft’s issues. despite the fact, 2019-thus-a ways hasn’t seen simply a simple issue; Microsoft hasn’t allow us to down in exactly one enviornment, they’ve let us down in each enviornment.

as the editor of MSPoweruser’s gaming area, it’s very infrequent that I ever need to get involved in an argument such as this. in contrast to each person else on the web page, I dwell delegated to the realm of gaming. a standard work day in my existence revolves around four issues: emails, the workgroup chat, MSPoweruser itself, and some thing gaming platform I’m reviewing anything on on the time. This month, just one of these things has been continuously available to me, and it’s the one that Microsoft doesn’t run.

just ultimate week, Microsoft Outlook and Microsoft office 365 have each suffered from primary service outages international. As Gaming Editor, my job is practically break up between emailing and writing—these are critical ingredients of my job.  For emails, I spent most of the time talking to PR, accomplishing out for statements, inquiring for review units for every thing from Ace fight 7 to the Razer Nari highest quality, and greater. When your job revolves around making certain your emails are sent, received and replied to, it’s now not exactly notable when the carrier you utilize received’t permit you to sign in.

an extra important a part of our workflow as an entire here at MSPoweruser become Microsoft groups. As a worldwide business, teams is a way for us all to communicate. an awful lot like Slack, it’s a simplistic organization-based neighborhood chat provider that allows for us all to comfortably talk from far and wide the globe. It’s a carrier, tons like Outlook, that our whole business relies on to work in addition to we are able to, and for the past month it hasn’t labored for 60% of our group of workers.

sign-in considerations and loading issues have plagued us before whereas using Microsoft groups, but Microsoft’s 2019 missteps have considered this part of their territory fall flat on its face for the past month. As a whole, we’ve been signed out, now not had messages load, trapped in infinite login loops, the entire shebang. many people have been at the hours of darkness, unable to get notifications when we’re contacted to do work. When your total software revolves around ease of verbal exchange, make sure you probably be certain your clients can talk.

A screenshot from certainly one of our many days of considerations with teams – nothing would load. considerations with teams cellular was even worse.

The third and worst mistake Microsoft has made this month is in its comprehensive screw up of its Xbox One platform. For these outdoor of the gaming sphere, January 2019 has been one of the vital hectic months we’ve ever seen. Ace combat 7, Resident Evil 2, Kingdom Hearts three—three massive AAA games have released, and we’ve played them all on Xbox One X. handiest two of these had been reviewed on the aspect, with the last video game on the checklist being rendered unplayable as a result of Microsoft’s meddling.

Kingdom Hearts three isn’t a online game we acquired overview code for. truly, while our review should be later than anticipated, I in my opinion paid for the online game so that we may still get a overview out someday this month. although, on January thirtieth, Xbox reside saw big outages and a bizarre black screen difficulty that made Xbox Ones all over the place unusable. imagine if that took place to anything as vital as home windows.

as the business attempted to push an replace to the Xbox provider, any console related to the web upon delivery-up could be discipline to a black reveal. You couldn’t entry the sidebar, you couldn’t get to your settings. The handiest a part of the UI that still labored become the skill to show off your console. As a reviewer attempting to get as many hours into an already-released AAA title, no longer being able to see the rest on my console isn’t most advantageous. For patrons, who might also now not have anyplace near as tons time to play their games as I do, here's even worse.

obviously, there’s a moral to this month—using a single provider for your whole capabilities is a really unhealthy idea. if you depend on one enterprise for every thing—emails, conversation, gaming, writing, et cetera—you then’re greater than seemingly going to be burned.

With Microsoft’s enlargement into offering more and more capabilities, this month makes me wonder if the company is dealing with too a great deal for their own good. returned in 2013, Microsoft wanted the whole lot of their Xbox One platform to be always online—whatever thing that January 2019 has validated the business is still no longer capable for.  With other structures equivalent to xCloud at present in the works, it makes me wonder even if or not relying on Microsoft to help such an intensive new service when their current on-line functions nonetheless don’t think reputable and polished.

As Microsoft continues to push and rely on the use of the vigor of Azure to run every little thing, we've proof that the enterprise’s loyalty to this now ten-12 months-historic service isn’t respectable sufficient. Microsoft is too massive to count on just a single service to vigor every little thing, no count number how plenty funds they put behind it.

Microsoft Confirms Skype for business Transition to groups | killexams.com Real Questions and Pass4sure dumps


Microsoft Confirms Skype for business Transition to teams
  • with the aid of Kurt Mackie
  • September 26, 2017
  • Confirming prior experiences, Microsoft indicated this week that the Microsoft groups client will at last replace the Skype for business on-line customer.

    Leaks from Microsoft previous this month had counseled that teams would develop into more than just an workplace 365 collaboration workspace for conversations and contacts. it might additionally get the voice-over-IP capabilities of Skype for enterprise on-line to allow mobile calls, as well as meetings capabilities. Microsoft demonstrated these ideas on Monday at its Microsoft Ignite convention, taking area this week in Orlando, Fla.

    Lori Wright, common manager for Microsoft groups and Skype product advertising, referred to in an announcement that Microsoft's imaginative and prescient for teams is a extra refined "clever communications" answer compared with Skype for enterprise, which is Microsoft's workplace 365 unified messaging provider for voice, video, chat and presence.

    Wright additionally moderated a Microsoft Ignite session on Monday that supplied more details about those roadmap plans, titled "Microsoft 365: transform your communications with Microsoft teams and Skype for business" (which is available on demand right here). The session included tips about the way it groups might possibly be littered with the accepted transition toward groups.

    Microsoft's main announcements on Monday protected:

  • The groups client will finally substitute the Skype for enterprise client.
  • both shoppers presently are interoperable, with common presence, messaging and calling capabilities.
  • The teams client now has audio conferencing capabilities at the preview stage.
  • The teams customer might be getting extra calling facets within the coming months, including "inbound and outbound calls to PSTN numbers, grasp, call switch, and voicemail."
  • intelligent communications is more advantageous than unified communications.
  • The Skype for business on-line provider and the Skype for business Server product will continue to be supported with the aid of Microsoft.
  • a brand new Skype for business Server product is anticipated within the 2d half of 2018.
  • The transition to teams might not always be burdensome for IT companies because it's possible to run Skype for enterprise and groups at the same time as.
  • Microsoft additionally provided a demonstration of growth for teams. Wright mentioned that in lower than six months on the grounds that its unencumber, groups has been used with the aid of a hundred twenty five,000 corporations worldwide.

    intelligent CommunicationsIn the speak, Wright claimed that advances in artificial intelligence and computing device learning were resulting in technologies past ordinary unified communications. She defined this next expertise as intelligent communications. it can be a know-how that may hold the whole context of conferences, and not using a language, visible or listening to boundaries. After a gathering, it could ship a gathering summary with action gadgets, she pointed out.

    To achieve this imaginative and prescient, Skype is becoming the backend cloud infrastructure powering teams. Microsoft is taking the capabilities in Skype for business and mixing it with groups for one client experience. Wright brought that the Skype for enterprise customer will go away over time.

    The session blanketed a demo of groups, highlighting its extensibility so as to add entry to Microsoft and "third-birthday party" functions, similar to adding Survey Monkey or Adobe Crowd access apps, using the Tabs function. The Tabs function also enables the addition of chat bots. The addition of apps doesn't compromise protection, it turned into claimed.

    Marc Pottier, a predominant lead program supervisor at Microsoft, additionally spoke right through the session. He discussed the use of the Microsoft groups Contents Tab to migrate Skype for enterprise content material. In an update, sent by way of email on Sept. 29, he clarified what will also be moved as follows:

    We are usually not importing conversations from Skype for company to Microsoft teams at this time. while we can convey over contacts from SfB, conversations are somewhat greater complex to handle as we don't support persistent chat in Skype for enterprise. due to this fact, users should be in a position to resume conversations with their contacts -- but will simplest see messages they despatched from teams, no longer from SfB.

    It was once that presence was different between Microsoft groups and Skype for business, however Microsoft has mixed that performance, he brought.

    corporations can use the call interface within the groups customer to create a speed-dial record of contacts or they can get an normal alphabetical listing of contacts, in addition to a name history. Voicemail gets pulled from exchange, Pottier added. groups has an commercial enterprise voice characteristic that makes it a single software to do all of a person's calling and collaboration, he brought.

    conferences may also be scheduled by means of Outlook, if wanted, and they may also be joined the usage of any cellular device. Microsoft additionally wanted to create a mechanism to capture all the content in a gathering event, so groups is getting an "access recording" function. The recording will appear within the certain groups conversational channel. The content of the meeting receives kept within the cloud and is automatically closed captioned. clients also get entry to a full transcription of the meeting. they can seek a keyword after which bounce to a part of video where that word become uttered. The theory is that users can trap up on conferences in the event that they overlooked them, Pottier explained.

    Pottier added that the entire aspects he showed were both within the groups product presently or were at the preview stage.

    Skype for business Server and TransitioningThe move from Skype for company to groups customarily elicits three questions from agencies. people want to know the way the swap will affect Skype for business Server. They wish to understand if teams is capable for use through their business. ultimately, they are looking to hear how Microsoft will aid with the transition, observed Bob Davis, corporate vp of office 356, throughout the Ignite session. Davis previous served as part of Microsoft's IT group, and also become "one of the founders of workplace 365," he spoke of.

    The answers to those questions had been then outlined by using Ben Canning, director of program management for Skype and teams, right through the Ignite talk. He referred to that Microsoft is only as dedicated to the subsequent Skype for business Server as the corporations at the moment using Skype for company Server items. The next Skype for business Server product is centered for "q4 of subsequent calendar year," Canning spoke of. He brought that Microsoft also plans to refresh the Skype for business client at the moment. Microsoft expects some organizations will need to condominium their voice communications on their own premises, he brought, so Microsoft is helping the server product.

    Canning claimed that teams is competent for use now by groups. it be developed from the ground up on office 365 and helps cellular entry with conditional access safety and cellular software administration. It promises persistent chat and has a retention policy for communications, including e-discovery and audit capabilities. pursuits are journaled and logged from across SharePoint, alternate, OneDrive and others, he brought.

    IT pros can be getting a new teams and Skype for enterprise Admin middle portal for management functions. it'll have equipment corresponding to call Analytics and contact Diagnostics, Pottier indicated.

    Calling information won't change for the agencies that invested in Microsoft's Calling Plan, Canning mentioned. present Skype for company mobilephone devices will proceed to work, he brought.

    corporations can run groups and Skype for business aspect through facet, Canning observed, adding that it be "an excellent technique to roll out groups to your company." groups can have some users on groups and a few clients on Skype for company. IT execs have manage over when teams receives rolled out, and there is no prolonged migration or weekend downtime essential, he introduced.

    Microsoft additionally announced a new Skype Room techniques accomplice building Skype for business conferencing contraptions. Lenovo plans to supply a brand new Skype Room techniques device, called "wise Hub 500," which can be coming in "early 2018," Canning referred to. Skype Room methods items are also at the moment accessible for preorders from Crestron, Logitech and Polycom. also coming are "cloud video interop capabilities" within teams supplied by means of Blue denims Networks, Pexip and Polycom, according to Microsoft's announcement.

    teams contains a T-Bot for working towards end clients. they could ask it a way to chat, for instance. The T-Bot gets smarter over time, Canning claimed.

    To get agencies going, Microsoft launched a new FastTrack internet web page on Monday at aka.ms/skypeandteams.

    in regards to the author

    Kurt Mackie is senior news producer for the 1105 business Computing group.

    what is MS workplace Groove? | killexams.com Real Questions and Pass4sure dumps

    MS Groove allows multiple employees to work on a single project.

    MS Groove permits varied employees to work on a single mission.

    Ryan McVay/Digital imaginative and prescient/Getty photographs

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    TS: MS Office Communications Server 2007, Configuring

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    Don't install KB974571 or You will Break Microsoft OCS 2007! | killexams.com real questions and Pass4sure dumps

    If you're running Office Communications Server or LCS whatever you do, don't install KB974571 or you will cause the LCS or OCS server to state you are running the evaluation version and then say it has expired. Poof! - There goes your corporate unified communications (UC) followed by a parade of your coworkers carrying pitchforks & torches looking to find out why their UC isn't working. How widespread this patch is affecting OCS/LCS installs worldwide is unknown.

    KB97451 is also known as  "MS09-056: Vulnerabilities in CryptoAPI could allow spoofing" and it was released just yesterday on Patch Tuesday. If you use WSUS or Windows Update to automatically download/install patches, you might be surprised this Wednesday morning to find your OCS/LCS server has failed. Didn't we have Patch Tuesday cause another major outage? (See: Skype Outage & Skype Outage caused by Windows Update)

    If you apply the patch, the LCS/OCS services fail to start and you see these errors in the event log:

    Event Type:        ErrorEvent Source:    Live Communications ServerEvent Category:                (1000)Event ID:              12290     Description:The evaluation period for Microsoft Office Live Communication Server 2005 has expired. Obtain the released version of this product and upgrade to the non-evaluation version by running setup.exe

    Uninstalling the patch is the only way to fix it. According to the Microsoft OCS blog, "The issue is currently being escalated, but until a fix can be found, delaying the install of KB974571 is recommended."

    You can also read more about it here.

    How Microsoft Office Communicator enhances Outlook 2007 functionality | killexams.com real questions and Pass4sure dumps

    Microsoft Outlook works with other products in addition to Exchange Server, including Office Communications Server 2007 (OCS 2007) -- Microsoft's "other" unified messaging product. OCS 2007 doesn't store voice messages and faxes in Exchange Server mailboxes by default, but it does have other capabilities similar to those in Exchange Server's Unified Messaging (UM) role. This tip highlights some OCS 2007 features and how they can be used to augment Exchange Server and Outlook 2007.

    Microsoft Office Communications Server (OCS) 2007 is designed primarily as a collaboration platform. Users are able to make and receive phone calls, communicate through videoconferences and share applications and whiteboards. OCS 2007 also can be configured to coexist with Exchange Server's Unified Messaging (UM) role, so that the two products provide complementary services.

    When I installed the Microsoft Office Communicator, the client component to OCS 2007, on lab workstations I noticed that the Microsoft Office Communicator extended the capabilities of Microsoft Outlook, even though I didn't set up Unified Messaging. The Microsoft Office Communicator interface (Figure 1) is fairly simple, but still lets users communicate through voice, video and instant messaging (IM).

    Microsoft Office Communicator interfaceFigure 1. The Microsoft Office Communicator interface.

    The large green sphere in the upper, left portion of the screen reflects the user's presence state. Office Communicator lets each user convey presence information to other users in real time. Presence information reflects the user's availability and, in some cases, their preferred method of communication. If you look at the last line of text in the figure, you see that User11 is offline. The sphere next to User11 is a color other than green, representing that the user is offline.

    Users can set the presence themselves. If you look at Figure 2, you can see a user can specify his or her availability by clicking on the arrow icon next to the presence sphere.

    Microsoft Office Communicator user presence stateFigure 2. Users control their own presence state all the time, except when they're logged out.

    Integration into Microsoft Outlook 2007

    Microsoft Office Communications Server (OCS) adds some functionality to Outlook 2007. Keep in mind that prior to deploying Microsoft Office Communicator, Outlook 2007 was running a default configuration and only giving users access to their Exchange Server mailboxes.

    Integrating Microsoft Office Communicator functionality into Outlook allows for a richer user experience, and allows users to take full advantage of Exchange Server's power when using various OCS features.

    Figure 3 shows a screenshot of a real-life mailbox, so most content has been blurred out of focus. The clearly viewable message shows a missed-call notification. Keep in mind that I don't have the Exchange Unified Messaging role installed anywhere on my network. OCS 2007 placed this message here.

    OCS 2007 missed-call notificationFigure 3. OCS 2007 emails missed-call notifications to a user's inbox. (Click on image for enlarged view.)

    The phone number is listed in the message's subject line because this call came from a telephone, not from Office Communicator. Had it come from Office Communicator, the caller's name would have been displayed.

    Figure 4 shows what the message contents look like. Notice that there is a link to the phone number. You can click on the phone number and return the missed call from within Outlook 2007.

    Additionally, the Message From field has been replaced by the Participants field. This is where real-time presence information is displayed within the message. In this case, the call came from a telephone, so there is no presence information from the caller. However, if there were, you would know if the caller was available.

    OCS 2007 missed-call notificationFigure 4. A missed-call notification in OCS 2007. (Click on image for enlarged view.)

    The toolbar in Figure 4 features IM and Call icons, making it possible to respond to the caller by email, voicemail or instant message -- all from within Outlook.

    Figure 5 shows what the screen looks like when a missed call was placed through Office Communicator directly. Notice that the user's name is displayed instead of the phone number, even though a Voice over Internet Protocol (VoIP) phone number has been assigned to the user.

    OCS 2007 Office Communicator callsFigure 5. Missed-call notifications can also come from Office Communicator calls. (Click on image for enlarged view.)

    When I open this missed-call notification, the message itself looks different than the previous notification. Figure 6 shows there are links in the message to call, email or IM the caller. The message's Participants field in the message header contains the caller's real-time presence information.

    OCS 2007 missed-call notificationFigure 6. A missed-call notification contains links for calling, emailing or instant messaging the caller. (Click on image for enlarged view.)

    An interesting thing about how OCS functionality is embedded into Outlook is that presence information is also included with regular email messages. If you look at Figure 7, you can see an email message about an upcoming conference in Las Vegas. Notice that although this sender doesn't participate in my OCS deployment, Microsoft Outlook reserves a place for the sender's presence information. This can be helpful in corporations where internal users send email messages to each other because sometimes it's easier to respond to an email with a phone call. The embedded presence information informs you whether or not the sender is available to receive a call.

    OCS 2007 presence information in emailFigure 7. Presence information is included with regular email messages. (Click on image for enlarged view.)

    One very interesting feature of OCS 2007 and Outlook integration is call logging. Figure 8 shows the pop-up window that appears when a user is on a call. The dropdown menu gives users the option to take notes about a call. I can also change the subject of the conversation, which is helpful if I must go back later and look for my notes on a particular conversation. Like an email message, I can also flag the call as important.

    Microsoft Office Communicator notes sectionFigure 8. Microsoft Office Communicator lets you take notes about a phone call. (Click on image for enlarged view.)

    Microsoft Outlook also contains a Conversation History folder (Figure 9). This folder holds a record of every inbound and outbound call that a user made, received or missed. If you look at the top call on the list, you will notice that the Subject is different from all other calls, because it contains the words New Business. When I was taking notes on the call, I renamed the subject so it's easier to find my notes. You'll also notice that the call has been flagged as important.

    Microsoft Outlook inbound and outbound call logFigure 9. Microsoft Outlook maintains a log of all inbound and outbound calls. (Click on image for enlarged view.)

    With a log like this, calls are searchable the same way that email messages are searchable. For example, if you were going to meet with a client, you could use the search mechanism to review all calls from that client prior to the meeting.

    The preview pane provides some basic information about the call, but doesn't display notes you've taken. This is because the notes are stored as an attachment in a Microsoft OneNote document. To see the notes, open the message and then open the attachment.

    About the author: Brien M. Posey, MCSE, is a four-time recipient of Microsoft's Most Valuable Professional Award for his work with Windows Server, Internet Information Server (IIS) and Exchange Server. Brien has served as CIO for a nationwide chain of hospitals and healthcare facilities, and was once a network administrator for Fort Knox. You can visit Brien's personal web site at www.brienposey.com.

    Do you have comments on this tip? Let us know.

    Please let others know how useful this tip was via the rating scale below. Do you know a helpful Exchange Server, Microsoft Outlook or SharePoint tip, timesaver or workaround? Email the editors to talk about writing for SearchExchange.com.


    Feature Overview and Benefits of Microsoft Lync Server 2013 | killexams.com real questions and Pass4sure dumps

    Lync Server has transformed into a complete Unified Communications (UC) solution for business that encompasses presence, IM, web conferencing, audio/video (A/V) conferencing, and complete Voice over IP (VoIP) services. This chapter is a high-level overview of what Lync Server 2013 provides to an organization.

    Read Microsoft Lync Server 2013 Unleashed Second Edition and more than 24,000 other books and videos on Safari Books Online. Start a free trial today.

    This chapter is from the book 

    Lync Server is a difficult product to summarize in a single phrase, but it can be considered a secure, flexible, and extensible collaboration platform. From many people’s perspective, it was simply considered Microsoft’s instant messaging (IM) product since its inception. However, Lync Server has transformed into a complete Unified Communications (UC) solution for business that encompasses presence, IM, web conferencing, audio/video (A/V) conferencing, and complete Voice over IP (VoIP) services. Lync Server is the leading real-time collaboration platform available in the market today.

    This chapter is a high-level overview of what Lync Server 2013 provides to an organization. Its features can be deployed together or in pieces, as determined by business requirements. It seamlessly integrates with other Microsoft products including Office, SharePoint, and Exchange. This flexibility is exactly what makes the product so compelling and beneficial to organizations. Because this chapter provides a complete overview covering topics both new and unchanged, if you’re a Lync veteran you might find a bit of this redundant, but we also want to welcome our new Lync administrators to the fold!

    Presence is the core feature of Lync Server and drives or enhances almost every other feature. In its simplest form, presence is defined as the combination of a person’s availability and willingness to communicate at any given time. This presence is published to colleagues and peers. It is what enables others to determine an appropriate time to contact a user and which communication modality makes the most sense at that time. A user has complete control over his presence state, which means he can choose when to appear available or unavailable to peers.

    Without presence information, users tend to fall back on other communication methods such as sending email messages that say, “Are you free?” or, “Do you have time to talk now?” With presence information at their disposal, users have no need to send these types of messages. With a quick glance, users can see a contact’s presence and make a determination about when it’s appropriate to initiate a conversation. These conversations are not necessarily IM-based; they can be in the form of an IM, a phone call, or a video conference. However, the appropriate time and modality of communication are driven by the presence information. For instance, a user whose presence is currently Busy most likely isn’t going to be receptive to a phone conversation, but might be willing to communicate through IM for a short period.

    Enhanced Presence

    Many presence engines have only a few presence states, such as Available or Away. These provide some insight into availability but traditionally require manual user management and offer little control over what information is actually published.

    The presence engine Microsoft has developed behind Lync Server is referred to as Enhanced Presence, which is a combination of numerous presence states, access levels, interruption management, automated updates, application integration, location information, and multiple points of presence (MPOP). These features interconnect to provide a prolific amount of presence information that is simply not possible in many other systems.

    Presence States

    Lync Server presence consists of a presence icon and a status text string. A number of colors are associated with each presence class, operating on a scale similar to a stoplight from green to red. Although these colors provide a good indicator of presence, they are paired with a textual representation of the user’s presence when published, providing even more insight into the current status. Some colors can take on separate text strings depending on the user’s availability. For instance, the color red is displayed when a user manually sets her presence to Busy, but red can also be associated with the In a Call, In a Conference, and In a Meeting presence states. These are unique presence states, but they indicate a similar level of willingness to communicate at that moment. The core availability classes are listed in Table 3.1.

    Table 3.1. Microsoft Lync Server Presence States

    Presence Color

    Presence Text String




    AwayOut of Office


    BusyIn a CallIn a Conference

    Dark Red

    Do Not DisturbUrgent Interruptions Only

    Empty Color


    Access Levels and Privacy Relationships

    Privacy relationships are the component of enhanced presence used to control the amount of information visible to contacts. In prior iterations of Communications Server, these were referred to as access levels, but they are now called privacy relationships in Lync Server. Instead of publishing the same presence to all subscribers, a user can control the flow of information based on differing privacy relationships assigned to contacts.

    The enhanced presence model publishes more than just a user’s presence name; it also includes email address, title, company, address, working hours, and a multitude of other attributes.

    The privacy relationships available in Lync Server are as listed here:

  • Friends and Family—Shares all contact information except for meeting subject and meeting location. This level is intended for personal contacts.
  • Workgroup—Shares all contact information except for nonwork phone numbers. Contacts assigned to this relationship level can interrupt the user when his status is Do Not Disturb.
  • Colleagues—Shares all contact information except for nonwork phone numbers, meeting subject, and meeting location. This is the default relationship assigned to contacts in the organization.
  • External Contacts—Shares all information except for phone numbers, meeting subject, and meeting location.
  • Blocked Contacts—Shows only the user’s name and email address. Contacts assigned to this relationship cannot reach the user through Lync endpoints.
  • The functions allowed and information displayed for each privacy relationship are outlined in Table 3.2.

    Table 3.2. Information Shared Based on Privacy Relationship





    Friends and Family

    Offline Presence

    Presence State

    Display Name

    Email Address


    Work Phone

    Mobile Phone

    Home Phone

    Other Phone



    Work Address

    SharePoint Site

    Meeting Location

    Meeting Subject


    Working Hours

    Endpoint Location


    Last Active

    Interruption Management

    Access levels control interruption management because they determine whether a contact can initiate a conversation with the user at a particular time. For example, a contact assigned to the Company access level cannot interrupt with a phone call or an IM message when the user’s presence is set to Do Not Disturb, but someone assigned to the Team access level sees the status as Urgent Interruptions Only. This provides a visual cue to the team members that the user doesn’t want to be disturbed, but can be interrupted for a critical issue. When a conversation is initiated, the receiver sees a pop-up notification called the toast in the lower-right corner of their screen.

    Automated Status Updates

    Presence is a great indicator of a user’s willingness to communicate, but if left to the users to manually manage, it tends to be inaccurate. A user cannot always remember to change his presence to Busy when walking into a meeting or back to Available when returning to his desk, so Lync Server leverages a user’s calendar and manages these kinds of updates on his behalf. If a user has an appointment on the calendar, his presence automatically changes to Busy during the appointment and then goes back to Available when the appointment concludes.

    Endpoints also differentiate between personal calendar entries considered appointments and meetings with multiple attendees. In the preceding example, if the calendar entry is a meeting instead of an appointment, the status changes to In a Meeting instead of Busy, indicating that the user is most likely in the company of others and probably is engaged in conversation.

    This calendar integration can be performed from Microsoft Office Outlook if installed, or if the user’s mailbox is hosted by a Microsoft Exchange Server 2007 or later, endpoints can use Exchange Web Services to log in and pull the calendar data directly from the mailbox using Lync Server credentials.

    In addition to the calendar integration, Lync Server keeps track of a user’s activity at an endpoint and can automatically mark an endpoint as Inactive or Away after a certain period. This ensures that if a user has walked away from an endpoint without changing his presence, subscribers can see the last presence state with an Inactive designation as part of the status. Even though the user is still signed in, subscribers can tell they probably won’t get a response when trying to initiate a conversation.

    Multiple Points of Presence

    Lync Server presence has the added flexibility of being read from multiple endpoints simultaneously. This enables a user to be signed in at multiple locations or endpoints that publish presence independently. The server then aggregates these endpoints and forms a single presence class that is published to subscribers.

    For instance, a user can be signed in to Lync on a desktop, again on a roaming laptop, at home on a Mac, and also on a mobile device. Each of these endpoints publishes presence independently, and the server then forms the user’s presence appropriately.

    Having multiple clients signed in is generally considered a problem because how does a user know which endpoint to send a message to? Without multiple points of presence, there is a problem. However, when a user sends another user a message, the Lync Server determines which endpoint is currently most active for that user. For example, a user might be Away at three of the four endpoints, so the server sends the message only to the endpoint where the user is available.

    If the server is unable to determine which state is most active, it sends the message to the endpoint it determines most likely active and waits to see whether the user acknowledges the toast at any location. If the user opens the toast at an endpoint, the server removes the message from the other endpoints. If an endpoint doesn’t acknowledge the message, the server leaves the message at only one location, the most likely endpoint.

    MPOP might not be perfect at all times, but it does enable a user to publish presence from multiple locations and still receive conversations at the most likely endpoint.

    Extensible Presence

    The built-in presence states provide an excellent array of options for users; but the Lync Server platform is extensible, and businesses can build on these choices using custom presence states. These custom presence states enable the user to select one of the standard presence classes and colors, but customizes the text displayed with the status. Although a subscriber might still see a green icon synonymous with availability, the user’s presence can read “Catching Up on Email,” which gives subscribers an additional piece of information to consider before initiating a conversation.

    Some applications use the extensibility features to provide more information about an endpoint’s capabilities. Mobile clients generally append a Mobile indicator to the presence status. This gives subscribers information that the user might be slow to respond because he is likely without a full keyboard or computer. Subscribers are aware that they likely won’t be able to have a lengthy conversation but can have a short conversation. This designation might also give users an idea that calling the user’s mobile at that time is probably the quickest way to initiate a conversation.

    Application Integration

    Another component of Enhanced Presence is the automatic availability of presence in other Microsoft products. This means that although a Lync client runs in the background, users are able to see presence for those contacts in Outlook right next to their names. This presence can be seen directly in the context of the mail message, so there is no need to switch between applications to view a user’s presence. Right from the email message or contact card, the user can see the presence and initiate an IM, email, or phone conversation with only one or two clicks of the mouse.

    Lync Server can also integrate with Microsoft Exchange Server 2010 and 2013 Outlook Web App to provide presence and IM capabilities directly within the Outlook Web App interface. This allows users to see presence information within the context of email either from the full Outlook client or while using a web browser.

    The same rich presence information is also available in Microsoft Office SharePoint, where users can view presence in the context of documents and files. The contact card displayed in other applications is the exact same card and interface displayed within Lync, ensuring that users have a consistent view of contacts and presence across any application.

    With Lync any kind of telephone number displayed on a web page in Internet Explorer suddenly becomes a hyperlink and can be clicked to initiate a phone call. All of these integration points are not overwhelming by themselves, but collectively create an improved, unique end-user experience.


    Another component of presence is the concept of publishing a user’s physical location, which can be as vague as whether they are in the office or at home, or as exact as being on a particular floor of a building. Administrators can configure a Location Information Service (LIS) to integrate with Lync Server, which allows Lync Server endpoints to automatically identify what physical location they are connecting from and then publish that information with the user’s presence. If the Location Information Service cannot identify the user’s location, the user is prompted to enter one; the endpoint retains that information if the user returns to that location at any time so a user never has enter a location twice.

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