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Pass4sure 642-243 Practice Test | Download 642-243 PDF with Pass4sure study material and mock questions - alphernet.com.au

642-243 | Unified Contact Center Enterprise Support

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642-243 - Unified Contact Center Enterprise Support - braindump

Vendor Cisco
Exam Number 642-243
Exam Name Unified Contact Center Enterprise Support
Questions 44 Q & A
Recent Update February 12, 2019
Free PDF Download 642-243 Brain Dump
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642-243 exam Dumps Source : Unified Contact Center Enterprise Support

Test Code : 642-243
Test Name : Unified Contact Center Enterprise Support
Vendor Name : Cisco
Q&A : 44 Real Questions

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Cisco Unified Contact Center Enterprise

Cisco Unified Contact center business: internal the IP contact middle | killexams.com Real Questions and Pass4sure dumps

The cover of the book 'Cisco Unified Contact Center Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact Center suite, what differentiates Cisco Unified Contact Center from Cisco Unified Intelligent Contact Manager (UICM), the proper use cases for Cisco Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH) and Unified Contact Center Express (UCCX), and more.call centers have changed fairly just a little from the early days of inner most department change (PBX)-based setups designed essentially for straightforward incoming name management. trendy extra absolutely featured contact facilities, constructed on automated name distributor (ACD)- and IP-based mostly platforms, help the receipt and intelligent routing of inbound classes via an array of unified communications (UC) technologies, including fast messaging, video conferencing and collaboration services.

Managing the IP contact middle -- specially for enterprises with property allotted across many sites, which could necessitate a virtualized call middle strategy -- requires a robust, scalable, built-in product suite equipped to at once and conveniently route voice and video calls across assorted websites in keeping with complex enterprise guidelines. Cisco believes it may well offer commercial enterprise valued clientele simply that classification of solution -- a robust portfolio that can't only meet the common necessities of ordinary call-coping with, but also deliver a large choice of advanced, IP-primarily based solution facets.

during this excerpt of a chapter from Cisco Unified Contact center enterprise, writer Gary Ford breaks down the a considerable number of items within the Cisco Contact middle suite, which share a code base however can serve very diverse roles, counting on a customer's telephony necessities.

Ford explains what differentiates Cisco's Unified Contact center providing from its Unified clever Contact supervisor platform, as neatly as the proper use instances for Cisco Unified Contact core enterprise (UCCE), Unified Contact center Hosted (UCCH) and Unified Contact middle express (UCCX). He also particulars the benefits and lines of the selected items that make up the Cisco Unified Contact center business and other Cisco contact center suites, together with Cisco Agent desktop, Cisco Unified cell Agent, Cisco Unified customer Voice Portal and a lot more.

down load the PDF of this chapter excerpt on Cisco's Contact center portfolio from the ebook Cisco Unified Contact core enterprise.

Reproduced from the publication Cisco Unified Contact middle enterprise with the aid of Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. All rights reserved. For more guidance about this and other similar titles, visit Cisco Press.

in regards to the ebook:

In Cisco Unified Contact core commercial enterprise, author Gary Ford presents the guidance you deserve to optimally configure and control Cisco Unified Contact core enterprise in any atmosphere. Ford brings more than 13 years of palms-on journey in designing, deploying and retaining Cisco telephony and phone center solutions to his insurance of the commercial enterprise and hosted types of Cisco Unified Contact middle. He also covers why Cisco Unified Contact center business's particular person features work the style they do and how to perform key projects in Cisco Unified Contact middle enterprise.

examine Cisco Unified Contact center business to be taught extra concerning the following:

  • The specifics of the Cisco Unified Contact middle product portfolio and platform structure;
  • Configurations that may support eliminate errors and cut back downtime;
  • Monitoring and troubleshooting UCCE techniques;
  • choosing the proper deployment model -- single-site, multisite or clustered -- for your atmosphere;
  • UCCE deployment and software configuration, together with instruction, planning, design and implementation;
  • imposing average, current-era and subsequent-generation name routing;
  • learning ideal practices for call circulation scripting;
  • realizing UCCE's nodes and disbursed techniques;
  • building a clear device startup sequence;
  • Designing, imposing and providing Cisco Unified Communications supervisor and Unified IP Interactive Voice Response solutions;
  • successfully constructing and managing UCCE databases;
  • utilizing UCCE's reporting equipment;
  • creating advanced purposes with facts-driven routing;
  • maintaining any UCCE deployment, together with older models;
  • using a greatest practices troubleshooting methodology; and
  • mastering advantageous, little-established Cisco diagnostic tools.

  • vigour Distributor Optimizes consumer provider with Cisco Contact middle solution in Brazil | killexams.com Real Questions and Pass4sure dumps

    Sao Paulo, Brazil, January 15, 2015 – Energisa community, a Brazilian power distributor, optimized its customer features with Cisco® Unified Contact middle solution. The corporation deployed a group of Cisco´s solutions to integrate its communications channels, unifying mobile, e mail, precise-time chat and social networks applications. The technology will increase Energisa´s service capacity, enabling it to deal as much as 447,000 calls per thirty days in its distribution contraptions.

    The client service optimization meets Energisa´s structural demands and the distribution centers’ present wants. one of the symptoms evaluated through the Brazilian electric power agency (ANEEL, Agência Nacional de Energia Elétrica) is the client capabilities offered through the energy companies. additionally, Energisa has realized the need to update its contact middle after its infrastructure growth with the acquisition of the Brazilian neighborhood Rede. today Energisa serves over 15 million individuals.

    Cisco consumer Collaboration structure, together with Cisco Unified Contact center enterprise, became utilized to provide clever contact routing, call medication, and network-to-computer laptop telephony integration (CTI). The solution also integrates Outbound Dialer functions and cyber web purposes comparable to social media, email and true-time chat consolidated in an all-in-one platform, thin-customer collaborative computers for brokers and supervisors, and swift deployment in dispensed areas.

    Energisa has put in 286 carrier positions in its agencies across the nation: Energisa Borborema, Energisa Minas Gerais, Energisa Nova Friburgo, Energisa Paraíba and Energisa Sergipe. Cisco expertise also has introduced primary channels convergence to the organization, enabling it to extend its service attain.

    "The value of customer service is becoming together with buyers and market demands, requiring more convergent technologies," talked about Marcus Luz, Director, enterprise at Cisco Brazil. in addition to assembly the standard requirements, the govt highlights the probability to enhance valued clientele´ arrangements and loyalty through offering integrating solutions and all-circular visibility. "A single contact center platform integrating social media, e mail and true-time chat purposes permits stronger planning and personalised consumer service in many tiers," introduced Luz.

    Wittel solutions, one in all Cisco´s integrators, became chargeable for the design and deployment of the mission. according to Marcelo Penteado, Wittel, solutions Director, the mission aimed to optimize investments in technologies and more helpful and measurable operating results, due to the handle equipment of the Cisco solution.

    Aiming to ahead consumers’ calls at once to the most applicable materials, meeting their specific wants, Cisco Unified customer Voice Portal was additionally carried out in the infrastructure, combining self-service and phone core through real-time query and repair fame clever functions. decreasing transfers to another agent to nearly zero, the gadget expanded the company´s client pride and contributed to the development of operational effectivity.

    About Energisa group

    Energisa neighborhood is likely one of the largest power distributers in Brazil, with a footprint of 109 years. The company operates 13 distributor facilities within the states of Minas Gerais (Energisa Minas Gerais and Bragantina), Paraíba (Energisa Paraíba and Energisa Borborema), Rio de Janeiro (Energisa Nova Friburgo), Sergipe (Energisa Sergipe), Mato Grosso (CEMAT), Mato Grosso do Sul (Enersul), Tocantins (Celtins), Sao Paulo (Caiuá, Vale Paranapanema and Nacional) and Parana (vigour and light-weight West).

    With about 6 million clients, it serves over 15 million people in 788 municipalities found in all regions of Brazil. With annual web income of R$ 8.9 billion, the group has supplied about 10,000 direct jobs.

    With the mission to seriously change energy in comfort, building and alternatives, in a sustainable, in charge and moral manner, Energisa operates a various portfolio together with power distribution and era (Energisa era) functions (Energisa options), and power trading (Energisa Comercializadora).

    About Cisco

    Cisco (NASDAQ: CSCO) is the global chief in IT that helps corporations trap the opportunities of the next day by using proving that remarkable things can ensue for those who join the prior to now unconnected. For ongoing information, please go to http://thenetwork.cisco.com.

    ###

    Cisco and the Cisco logo are trademarks or registered emblems of Cisco and/or its associates within the U.S. and different nations. a listing of Cisco's trademarks may also be found at www.cisco.com/go/trademarks. Third-celebration emblems mentioned are the property of their respective homeowners. using the word partner does not imply a partnership relationship between Cisco and any other enterprise.


    Calabrio Extends Cisco SolutionsPlus software Participation with Calabrio ONE Cloud solution | killexams.com Real Questions and Pass4sure dumps

    Calabrio, a leading issuer of client engagement and analytics application, nowadays announced that Calabrio ONE Cloud is now purchasable at once during the Cisco SolutionsPlus partner ecosystem. during the increased partnership, Cisco consumers can readily and confidently installation Calabrio’s personnel optimization (WFO) utility suite in the cloud understanding Cisco has verified compatibility with items in the SolutionsPlus ecosystem.

    Cisco SolutionsPlus is a reselling software that places a opt for, strategic set of Cisco appropriate products on the Cisco fee record. clients can with no trouble order these third-party products directly from Cisco income groups and channel companions. The addition of Calabrio ONE Cloud to Cisco SolutionsPlus extends Calabrio’s 20-12 months history of partnering with Cisco, which comprises more than 200 joint partners and over three,500 joint consumers.

    “I actually have viewed firsthand how neatly Calabrio and Cisco options work together to enhance operations and pressure a more robust consumer adventure in the contact core,” pointed out Daniel Acosta, call middle functions analyst at Houston Methodist medical institution. “And with cloud on everyone’s mind, I’m excited to look that Calabrio’s cloud offering is now obtainable through Cisco’s SolutionsPlus program. It’s a big win for Cisco users who're contemplating a circulation to the cloud.”

    “Our partnerships with Cisco have yielded tremendous expertise, operations and cost advantages for our joint customers, and we are very blissful to have Calabrio ONE’s cloud solution added to the Cisco SolutionsPlus ecosystem to raise the convenience of adoption,” said Ross Daniels, vice chairman of Calabrio’s international companion firm. “Our intention is to give enhanced access and choice to our purchasers, and Cisco SolutionsPlus is a superb manner for corporations to construct their contact core and WFO environments using premiere-in-type options that work together seamlessly.”

    Calabrio ONE’s powerful voice-of-the-client analytics and advanced reporting carry deep insights to the business. The unified suite provides a single view of the client, and improves the agent and client experience via staff administration (WFM) and pleasant management (QM) capabilities. Calabrio ONE is deployed within the cloud, on-premises, or as a hybrid solution. The on-premises version of Calabrio ONE has been purchasable through SolutionsPlus given that 2012.

    About Calabrio

    Calabriois a client engagement software business that gives analytic insights to catalyze increase via customer provider contact facilities. TheCalabrio ONE® software suite empowers everybody in a company, from contact core agents to the CEO, with convenient-to-use tools that supply a stronger figuring out of the customer. every client interplay yields insights that extend customer-attention, which is how leading companies now drive growth and lengthy-time period corporate prosperity. find greater athttps://www.calabrio.com/and observe@Calabrioon Twitter.

    Calabrio, Calabrio ONE® and the Calabrio brand are registered trademarks or logos of Calabrio, Inc. All different trademarks outlined during this document are the property of their respective owners.

    View source edition on businesswire.com: https://www.businesswire.com/information/domestic/20190207005226/en/

    source: Calabrio"> <Property FormalName="PrimaryTwitterHandle" price="@Calabrio

    Kelsey QuickstadCalabrioUS@hotwireglobal.com

    Copyright company Wire 2019


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    Unified Contact Center Enterprise Support

    Pass 4 sure 642-243 dumps | Killexams.com 642-243 real questions | [HOSTED-SITE]

    Unified Experience Call for More than Just Contact Center Agents | killexams.com real questions and Pass4sure dumps

    July 20, 2018

    Customer experience has, for decades, been the domain of the customer service reps tasked with resolving customer problems when they dial into a call center.  That’s changing, though.  The modern contact center is still the lead in a mission to deliver a positive customer experience, but the evolution of communications technology and the emergence of unified communications have provided agents the support of their entire organizations. 

    In building a truly customer-centric operation, businesses are flipping the traditional model on its head.  Instead of the contact center supporting the rest of the organization, customer service agents are leading the charge with the resources of the entire business at their disposal.  By combining process optimization, automation and AI, enhanced communications and collaboration, and of course contact centers, an all-hands-on-deck mindset can transform traditionally siloed business into unified enterprises.

    The right automation and artificial intelligence tools allow many tasks to be simplified or even eliminated thanks to predictive and proactive response capabilities, self-service features, and more intelligent routing.  The result is a reduction in overall call volumes, an increase in agent productivity, and higher customer satisfaction.

    But, not all customer problems are easily solved through automated tools or simple interactions; many require agents to leverage all the tools at their disposal.  This all comes together by understanding how each constituency within an organization beyond the contact center can positively impact customers – sales and marketing, field service, knowledge workers, IT, and even management.  Depending on the customer and the circumstances, any part of an organization may be able to not only help reach resolution, but reduce the time to get there.

    But, it all starts with the most important constituency – the customer.  Today’s customers have so many more engagement options to choose from: web, messaging, chat, social media, video, in-person, and of course the good old telephone.  A large percentage of engagements, regardless of medium, take place via mobile devices, because customers tend to seek resolution to their problems in the most convenient way possible for them.  Often, that also means they have limited time to spend, which makes it all the more important that businesses have developed finely tuned strategies across all these communications channels.

    To turn a unified customer service strategy into practice – where contact center agents or field employees can call upon additional resources for information, advice, or approval – requires an integrated business-wide communications platform, including connections into CRM and contact center platforms.  Agents need to be able to bring the most appropriate team members into engagements quickly and easily, using whatever channels customers have chosen – and they must be able to seamlessly switch between channels as needed to more effectively provide service. 

    If a customer engages via chat, for instance, it may be useful to be able to share that chat with a technical expert or even add them into the chat.  Or, in a highly complex situation, it may be helpful to move the entire engagement to a voice call easier explanations.  Or, there may be cases where customers or field techs are have trouble explaining what they are experiencing and a video chat would allow them to show exactly what’s happening in order to expedite resolution.  Even with a traditional phone call, an agent may find it necessary to include a sales rep or manager to help satisfy a particularly irate customer. 

    A key to making a business-wide customer service strategy work is knowing who is available and on what channels, which is why presence information is critical.  In order to efficiently bring the right experts into a conversation, agents need to know who is in the office and not otherwise engaged.  Having to place a customer on hold to track down colleagues works against speedy resolution. 

    Of course, the final piece is customer data.  All information about customers should be part of their file and be sharable with anyone within the organization who may be called upon to assist.  Understanding context is crucial to resolution – particularly the circumstances of the current engagement.  With all engagement information readily available, less time is spent re-explaining issues, allowing problems to be solved faster.

    The bottom line is that you never know what – or who – might be required to quickly assist a customer and ensure they remain loyal to your brand.  It’s crucial to have an ability to engage with all areas of expertise as needed, which means making full use of unified communications capabilities and extending them to all areas of business.  But, it also means a full-blown customer service strategy has to be implemented across organizations.  Everyone has to buy in, which means not only must the strategy be effectively communicated, all employees must be shown how to use the tools to which they have access. 

    It’s no secret customers already have a low tolerance for anything but quick resolution and positive experiences over the course of their interactions with you as a supplier.  Now that they are, themselves, realizing always-on multimodal communications in their personal lives, they are becoming even less tolerant, which makes it all the more important that your staff have the tools to respond appropriately. That means ensuring:

  • Multimodal communications, based on presence and availability,
  • Automated processes to reduce workload and time to completion,
  • Visibility into complete customer histories,
  • Communications integrated into business processes
  • Corporate strategy to that embraces an omnichannel and cross-departmental collaboration.
  • By leveraging both technology and human assets, a unified business driven by a customer-centric approach to success will result in a customer experience never before imagined.  

    Edited by Erik Linask


    Cisco Unified Contact Center Enterprise: Inside the IP contact center | killexams.com real questions and Pass4sure dumps

    The cover of the book 'Cisco Unified Contact Center Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact Center suite, what differentiates Cisco Unified Contact Center from Cisco Unified Intelligent Contact Manager (UICM), the proper use cases for Cisco Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH) and Unified Contact Center Express (UCCX), and more.Call centers have changed quite a bit from the early days of private branch exchange (PBX)-based setups designed primarily for straightforward incoming call management. Today's more fully featured contact centers, built on automatic call distributor (ACD)- and IP-based platforms, support the receipt and intelligent routing of inbound sessions through an array of unified communications (UC) technologies, including instant messaging, video conferencing and collaboration services.

    Managing the IP contact center -- especially for enterprises with assets distributed across many sites, which could necessitate a virtualized call center approach -- requires a strong, scalable, integrated product suite equipped to quickly and effectively route voice and video calls across multiple sites based on complex business policies. Cisco believes it can offer enterprise customers just that type of solution -- a robust portfolio that can not only meet the standard requirements of traditional call-handling, but also provide a wide variety of advanced, IP-based solution features.

    In this excerpt of a chapter from Cisco Unified Contact Center Enterprise, author Gary Ford breaks down the various products in the Cisco Contact Center suite, which share a code base but can serve very different roles, depending on a customer's telephony requirements.

    Ford explains what differentiates Cisco's Unified Contact Center offering from its Unified Intelligent Contact Manager platform, as well as the proper use cases for Cisco Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH) and Unified Contact Center Express (UCCX). He also details the benefits and features of the specific products that make up the Cisco Unified Contact Center Enterprise and other Cisco contact center suites, including Cisco Agent Desktop, Cisco Unified Mobile Agent, Cisco Unified Customer Voice Portal and much more.

    Download the PDF of this chapter excerpt on Cisco's Contact Center portfolio from the book Cisco Unified Contact Center Enterprise.

    Reproduced from the book Cisco Unified Contact Center Enterprise by Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. All rights reserved. For more information about this and other similar titles, visit Cisco Press.

    About the book:

    In Cisco Unified Contact Center Enterprise, author Gary Ford offers the guidance you need to optimally configure and manage Cisco Unified Contact Center Enterprise in any environment. Ford brings more than 13 years of hands-on experience in designing, deploying and maintaining Cisco telephony and contact center solutions to his coverage of the enterprise and hosted versions of Cisco Unified Contact Center. He also covers why Cisco Unified Contact Center Enterprise's individual elements work the way they do and how to perform key tasks in Cisco Unified Contact Center Enterprise.

    Read Cisco Unified Contact Center Enterprise to learn more about the following:

  • The specifics of the Cisco Unified Contact Center product portfolio and platform architecture;
  • Configurations that can help eliminate errors and reduce downtime;
  • Monitoring and troubleshooting UCCE systems;
  • Choosing the right deployment model -- single-site, multisite or clustered -- for your environment;
  • UCCE deployment and application configuration, including preparation, planning, design and implementation;
  • Implementing traditional, current-generation and next-generation call routing;
  • Mastering best practices for call flow scripting;
  • Understanding UCCE's nodes and distributed processes;
  • Building a clean system startup sequence;
  • Designing, implementing and delivering Cisco Unified Communications Manager and Unified IP Interactive Voice Response solutions;
  • Efficiently setting up and managing UCCE databases;
  • Utilizing UCCE's reporting tools;
  • Creating advanced applications with data-driven routing;
  • Maintaining any UCCE deployment, including older versions;
  • Using a best practices troubleshooting methodology; and
  • Mastering valuable, little-known Cisco diagnostic tools.

  • Einstein Healthcare Network Selects Zynx Health for Evidence-Based Optimization | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!is implementing Zynx Health solutions across its enterprise. The unified solution will offer a streamlined framework for managing evidence-based clinical decision support throughout their organization ...


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