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6401-1 | Avaya IP Office Implementation

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6401-1 - Avaya IP Office Implementation - braindump

Vendor Avaya
Exam Number 6401-1
Exam Name Avaya IP Office Implementation
Questions 114 Q & A
Recent Update February 12, 2019
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6401-1 exam Dumps Source : Avaya IP Office Implementation

Test Code : 6401-1
Test Name : Avaya IP Office Implementation
Vendor Name : Avaya
Q&A : 114 Real Questions

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Avaya Avaya IP Office Implementation

Polycom SoundStation IP 6000 and IP 7000 conference phones are now Rated Avaya Compliant | killexams.com Real Questions and Pass4sure dumps

source: Polycom, Inc.

Polycom, Inc.

Polycom, Inc.

November 05, 2009 08:30 ET

Award-winning Polycom HD Voice convention phones Now suitable With Avaya charisma™ communique manager, Avaya IP workplace and Avaya indispensable systems

PLEASANTON, CA--(Marketwire - November 5, 2009) - Polycom, Inc. (NASDAQ: PLCM), the world chief in telepresence, video and voice communications solutions, nowadays introduced that its necessities-based mostly Polycom SoundStation IP 6000 and SoundStation IP 7000 convention telephones, that includes Polycom HD Voice™, are compliant with the Avaya air of secrecy communication supervisor, Avaya IP workplace and Avaya integral options from Avaya, a leading international company of enterprise communications functions, systems and capabilities.

The SoundStation® IP 7000 and IP 6000 -- two next-era IP convention phones -- present groundbreaking Polycom elements together with Polycom HD Voice™ know-how and a graceful new design. The SoundStation IP 7000 is an amazing improve for government offices, convention rooms and board rooms, whereas the SoundStation® IP 6000 is proper for managerial workplaces and small to mid-sized conference rooms. moreover, Avaya is offering the Avaya 1692 IP Speakerphone, which is manufactured by way of Polycom. The Avaya 1692 IP Speakerphone gives the comfort and productiveness merits inherent in an impressive, palms-free convention mobilephone. It gives you the huge set of Avaya air of mystery™ features at once to small, midsize and big conference rooms.

Polycom is a Platinum member of the Avaya DevConnect software -- an initiative to boost, market and promote imaginative third-birthday celebration products that interoperate with Avaya expertise and extend the price of a company's funding in its network. As a Platinum member of the program, Polycom is eligible to publish items for compatibility testing with the aid of the Avaya answer Interoperability and verify Lab. There a team of Avaya engineers develops a finished verify plan for every software to assess even if it's Avaya compliant. Doing so ensures agencies can confidently add finest-in-category capabilities to their network while not having to replace their existing infrastructure -- speeding deployment of latest functions and cutting back each network complexity and implementation prices.

"with the aid of offering compliance testing to the numerous inventive organizations like Polycom who're members of our DevConnect application, Avaya promotes utterly interoperable solutions that assist businesses unleash effective new possibilities," pointed out Eric Rossman, vice president, developer members of the family and technical alliances, Avaya. "they are capable of use unified communications capabilities to connect personnel and clients to assistance from anywhere they are, over some thing gadget they have got available -- getting greater out of their multivendor network and offering new cost to their final analysis."

About Avaya

Avaya is a worldwide leader in commercial enterprise communications systems. The company offers unified communications, contact facilities, and related functions without delay and thru its channel companions to main businesses and companies all over the world. organizations of all sizes depend on Avaya for state-of-the-art communications that increase efficiency, collaboration, consumer carrier and competitiveness. For extra counsel please visit www.avaya.com. For greater advice on the Avaya DevConnect software, discuss with www.avaya.com/devconnect.

About Polycom

Polycom, Inc. (NASDAQ: PLCM) is the world leader in telepresence, video, and voice options and a visionary in communications that empower americans to join and collaborate all over the place. seek advice from www.polycom.com for more assistance and follow us on Twitter @AllAboutPolycom.

© 2009 Polycom, Inc. All rights reserved. POLYCOM®, the Polycom "Triangles" emblem and the names and marks linked to Polycom's items are logos and/or provider marks of Polycom, Inc. and are registered and/or typical legislation marks within the u.s. and a lot of other nations. All other emblems are property of their respective homeowners.

TeleTech technology Introduces Avaya IP workplace Cloud offer | killexams.com Real Questions and Pass4sure dumps

TMCNet: TeleTech Technology Introduces Avaya IP Office Cloud Offer

DENVER, June 7, 2016 /PRNewswire/ -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a number one company of consumer event, engagement and boom solutions, these days introduced that TeleTech know-how has extended its commercial enterprise Avaya cloud practice to mid-market valued clientele with a brand new cloud providing built on Avaya's IP office™ Platform.

TeleTech can now offer consumers the virtualized capabilities of both the Avaya IP workplace Platform and the Avaya aura® Platform to carry Avaya's industry-leading contact center (CC) and Unified Communications (UC) capabilities for small to mid-sized businesses (SMBs) and excessive-conclusion organizations alike. 

As one of the crucial first Avaya licensed partners to set up the Avaya charisma Platform in a cloud delivery model, TeleTech technology utilized over four years of cloud experience and over 20 years of group and customer engagement experience from Avaya  to advance an commercial enterprise-grade, tremendously scalable and redundant Avaya IP workplace-primarily based cloud contact core and UC answer.

"Avaya is a market chief in touch center and UC options and we've been providing proper cloud contact center and UC options to the marketplace for many years," mentioned Jack Denault, SVP, know-how earnings and Alliances, TeleTech. "Introducing an IP workplace cloud solution to enrich TeleTech's current Avaya air of mystery cloud practice enables us to comfortably meet the wants of the mid-market contact center or UC purchaser. This makes us uniquely certified to convey the whole breadth of Avaya's CC and UC cloud solutions to market these days in response to the turning out to be demand for these Avaya choices."   

TeleTech's SMB valued clientele can select a contact middle and/or UC solution based on their existing enterprise needs. Key elements of the Avaya IP office cloud contact core solution encompass:

  • Omnichannel (chat, email, web)
  • Browser-based Agent desktop
  • windows Agent computer (French, Spanish, German)
  • advantage-primarily based routing
  • name recording
  • customized reporting
  • secure far off Agent
  • "because the channel continues to play a vital role in assisting companies migrate to the cloud, TeleTech is uniquely positioned to serve both commercial enterprise and mid-market customers on this journey through cloud-based mostly Avaya air of mystery and Avaya IP office structures," noted Morag Lucey, chief advertising officer at Avaya. "The TeleTech mid-market Cloud offer Powered through Avaya is a extremely strategic answer for our mutual channel partners and consumers."

    For more guidance about TeleTech technology's cloud providing Powered by way of Avaya IP office, visit TeleTechTechnology.com/cloud.

    ABOUT TELETECH TECHNOLOGYTeleTech know-how is a pioneer amongst North American partners in providing cloud and on-premises contact core solutions powered by Avaya and Cisco. As a leading accomplice within the design and delivery of client event technology solutions, it specializes in assisting organizations across the globe supply faster, smarter and greater agile customer interactions. TeleTech expertise is a diagnosed Platinum Avaya connect companion and Cisco Gold accomplice. moreover, it has earned a 4.6/5.0 average customer pride ranking and four.8/5.0 implementation pride ranking, making it probably the most optimum ranked Avaya and Cisco company companions. For extra assistance, consult with teletech.com/what-we-do/expertise.

    ABOUT TELETECHTeleTech is a leading world issuer of customer journey, engagement and growth options. headquartered in 1982, the enterprise helps its valued clientele purchase, retain and grow profitable customer relationships. using consumer-centric approach, know-how, approaches and operations, TeleTech partners with company management throughout advertising and marketing, revenue and consumer care to design and carry a simple, more human customer experience throughout each interplay channel. Servicing over 80 international locations, TeleTech's 43,000 personnel are living by using a group of customer-concentrated values that guide relationships with purchasers, their valued clientele, and every different. To be trained extra about how TeleTech is bringing humanity to the client experience, seek advice from TeleTech.com.

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    Avaya IP office comprises contact middle: CRM news | killexams.com Real Questions and Pass4sure dumps

    Avaya provides contact middle to IP office

    Avaya Inc. has announced a new free up of Avaya IP workplace telephony, featuring the skill to guide contact center functionality inner IP workplace. The enterprise in the beginning supposed to free up version 10.0 of Avaya IP workplace later this year, however has because altered its plans and the application is out now. IP workplace is geared towards small and medium-sized corporations with 10 to 20 clients, and is often marketed to groups new to contact center applied sciences.

    Cloud telco business 8x8 to enrich virtual contact middle offerings

    Cloud telecommunications company 8x8 Inc. has announced an improve to its digital Contact core suite. a big a part of the upgrade was round stronger mobility and protection, but different elements encompass virtual queuing, a chat interface and reporting wizards in order to supply supervisors greater insight into agent productivity, as well as more advantageous customizability, browser aid and different improvements. The improve is free to all existing 8x8 digital Contact core subscribers.

    New aid for CRM authorities

    InTouch solutions has launched a brand new online resource core for consumer relationship administration and contact middle authorities. The resource core is designed to deliver assistance on all personnel, from entry level to C-degree, in the income and repair industries. themes coated will include automated surveys, advertising advice and cellular customer provider, and are supposed to assist CRM execs gain knowledge of greater about their industry, analyze tendencies and consider items in the marketplace.

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    Global Knowledge Students Master Avaya IP Office 7.0 in Two New Courses | killexams.com real questions and Pass4sure dumps

    CARY, N.C.--(BUSINESS WIRE)--Global Knowledge today announced the availability of two new Avaya IP Office 7.0 courses in which students will learn to install, administer, manage, and troubleshoot Avaya IP Office systems.

    In the Avaya IP Office Implementation Workshop, students will learn to install, administer, and manage the implementation of an Avaya IP Office system. They will practice installing and configuring the IP Office system and using the Avaya IP Office 7.0 applications.

    In five days, students will learn to install and configure VoIP endpoints, establish security settings, and configure Small Community Networking, VoiceMail Pro, hunt groups, and SIP terminals and connections. They will learn to work with Avaya IP Office system components, including the IP Office 500 control unit, IP Office Manager, System Status Application, and SysMonitor. Students will also learn to customize network connections and Avaya IP Office 7.0 applications.

    In the Avaya IP Office Advanced Applications and Troubleshooting Workshop, a follow-on to basic Avaya IP Office 7.0 implementation training, students will use Avaya IP Office VoiceMail Pro to manage advanced call flows, covering topics such as Campaign Manager, database actions, Text-to-Speech, Contact Store, Customer Call Reporter, and VoiceMail Pro in a Small Community Network.

    In the five-day workshop, students will learn to configure and use VoiceMail Pro web services, install and configure one-X Portal server, and use diagnostic tools to troubleshoot common installation issues. They will also learn about the most common call scenarios and their affect on alarm functions and real-time and historical information.

    The new Avaya IP Office 7.0 courses are available in classrooms and as private on-site courses that can be tailored to the needs of your organization. Learn more about the new courses and explore the comprehensive Avaya curriculum available from Global Knowledge at www.globalknowledge.com.

    About Global Knowledge

    Global Knowledge is the worldwide leader in IT and business skills training, with more than 1,200 courses that span foundational and specialized training and certifications. Our core training is focused on Cisco, Microsoft, Avaya, VMware, Red Hat, business process improvement, and leadership development. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

    Founded in 1995, Global Knowledge employs more than 1,300 people worldwide and is headquartered in Cary, N.C. The company is owned by New York-based investment firm Welsh, Carson, Anderson, and Stowe. Learn more at www.globalknowledge.com.

    Financial Services Companies Select Avaya IP Office to Speed Collaboration, Enhance Customer Service | killexams.com real questions and Pass4sure dumps

    BASKING RIDGE, NJ--(Marketwire -08/08/12)-

  • Three financial services firms -- AmeriMerchant, Fuoco Group and RootWorks -- stay connected to customers and colleagues with Avaya unified communications
  • In communications planning, majority of financial services companies (46%) rate mobility as their highest priority(1)
  • More professional services firms are choosing Avaya IP Office to stay connected, including a growing number of financial services companies that are experiencing transformative changes in their industry. By adopting Avaya IP Office -- the company's unified communications solution for small and mid-size enterprises (SME) -- financial services companies can enhance collaboration, mobility and customer service across their company, and turn communications into a secure, strategic business asset.

    Three financial services companies that have chosen Avaya IP Office to improve their communications are AmeriMerchant, a merchant cash advance company, Fuoco Group, an accounting and advisory firm, and RootWorks, a consulting company dedicated to helping accounting practices succeed. Each company is sharing details of their experiences:

    AmeriMerchant Speeds Customer Service to Stay Ahead of CompetitorsAmeriMerchant -- a NYC-based business working capital company with 100+ employees -- is in a time-sensitive industry, serving businesses ranging from restaurants to retail stores. These companies rely on AmeriMerchant's financing services to keep business flowing, which requires highly-reliable communications and the ability to get customers routed to the right person quickly to get the information they need.

    To achieve this, AmeriMerchant chose Avaya IP Office. According to Andrew Altschuler, vice president, business development for AmeriMerchant, IP Office's advanced contact center capabilities enable customer calls to get answered quickly, and on the first try. This helps AmeriMerchant achieve their goal of eliminating missed or mis-routed calls, which can lead to lost sales -- something Altschuler no longer needs to worry about with Avaya IP Office in his business.

    Avaya IP Office also helps AmeriMerchant improve customer service through salesperson training, enabling supervisors to view customer call statistics, listen on calls, and then provide tips or help struggling workers. Through nightly reports, supervisors can see if production is up or down, and improve customer service as needed.DJJ Technologies was the Avaya Business Partner for AmeriMerchant's implementation.

    Fuoco Group Accountants Count on Avaya Connectivity When Fuoco Group, based in New York, sought a solution to keep accountants across multiple locations in close collaboration, they turned to Avaya so that their 85 employees across four locations remained in communications -- a critical factor during the busy tax season. To achieve this, they brought in Avaya IP Office, which simplified their approach to communications, while upgrading their capabilities.

    According to Joseph Manzelli, director of operations, Fuoco Group, Avaya IP Office was quick to implement, and he could easily manage it by himself. This was in contrast to their last system from another vendor, which according to Manzelli, was a "fiasco" that took six months to implement. Additionally, Avaya IP Office meets Fuoco Group's key goal, which is to keep employees accessible at all times. Among Manzelli's favorite capabilities: keeping employees connected by extending business calls to their mobile phones, and incorporating functions like presence that not only show availability, but enable automatic "call-backs" to callers once employees are off the phone.Manhattan Business Systems was the Avaya Business Partner for Fuoco Group's implementation.

    Mobility Tools Keep RootWorks in Close Contact with ClientsFor Darren Root, CEO of consulting and accounting services company RootWorks, advanced communications is essential for overseeing multiple businesses while on the road or in remote locations. In addition to helping accounting firms succeed with his guidance, the Root manages CPA practice Root and Associates, and also serves as executive editor of CPA Practice Advisor Magazine. To remain accessible -- and manage it all effectively -- RootWorks' CEO chose Avaya IP Office.

    Root' s multiple responsibilities and busy travel schedule require him to have constant connectivity, since his clients remain demanding whether he is teaching a class, at his firm or at the airport. Both Root and his employees get help from Avaya IP Office's softphone application, which includes videoconferencing capabilities that let employees stay in touch visually with customers while mobile. Root plans to enhance mobility with the IP Office app for iPhone devices, enabling him to see presence of staff members, and have a wide range of conferencing capabilities (including the ability to quickly add, drop or mute contacts) at his fingertips.G3 Technologies and Forth Phaze were the Avaya Business Partners for RootWorks' implementation.

    Story continues

    For more information on Avaya IP Office, visit here:

    Quotes:"In our business, it's important to get someone on the line immediately. For instance, if our underwriter misses a call, or a customer seeking information on a product gets sent to the wrong person, we can lose the sale. Fortunately, we have Avaya IP Office, which delivers results. We've seen up to a 25% productivity increase through improved call response times, call volumes and sales tied to better call management."-- Andrew Altschuler, vice president, business development for AmeriMerchant

    "We deal with many demanding clients -- from real estate to healthcare companies. This requires 24/7 access and service, and Avaya IP Office recognizes this by making communications across all our offices a pleasure, while giving our accountants the tools needed to stay in touch."-- Joseph Manzelli, director of operations, Fuoco Group

    "I used to see larger companies with these advanced capabilities, and now with Avaya IP Office, we have all those capabilities too -- plus more. We also get the added benefit of a cost-effective system that is easy to manage by yourself. Unified Communications and mobility are very important for a small business like ours to have, and fortunately we have it with IP Office."-- Darren Root, CEO of RootWorks

    Research:In a study of Networks & Telecom decision-makers, when asked which initiatives were likely to be your firm's top priority, the majority of financial services vertical respondents (46%) said mobility support for employees, customers or business partners was a 'high priority over the next 12 mos. This rated highest amongst all priorities. (Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)

    About AvayaAvaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov/. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    (1) (Source: Forrsights Networks & Telecommunications Survey, 2012 Q1, Forrester Research, Inc., 2012)

    Groupo Transcoma Restructures and Unifies Communications with the Avaya IP Office Platform | killexams.com real questions and Pass4sure dumps

    Global maritime services company modernizing communications in offices throughout Spain, Europe and North Africa

    BARCELONA, SPAIN --(Marketwired - January 03, 2017) - Avaya today announced that Groupo Transcoma, one of the most powerful and solid holding companies in domestic and international commerce, is modernizing and unifying communications with a new solution from Avaya.

    As a key part of its global implementation strategy, the maritime services company is moving beyond the limited functionality of its hardware-based switchboards to the streamlined, software-based Avaya IP Office platform. The Avaya solution is already deployed at Groupo Transcoma's Barcelona headquarters and in will ultimately connect 26 offices throughout Spain, Europe and North Africa.

    Groupo Transcoma's new communications platform will enable the company to reduce administration, operating and maintenance costs. Smart routing will take advantage of the lowest cost route to connect calls across the company's offices. Calls can be seamlessly forwarded between any office without incurring additional network costs.

    As befitting a maritime transportation company, employees will have greater mobility as their cellphones and smart devices can now become extensions on the Avaya IP Office platform, making them accessible through their company number regardless of whether they're in the office, traveling or working remotely.

    As Groupo Transcoma adds new offices and employees, the Avaya platform simply scales to make room without complicated upgrades and configuration requirements.

    Learn more about Groupo Transcoma's communications transformation with the Avaya IP Office Platform here.

    "We were paying very high maintenance and administration costs due to having so many offices. The obsolete terminals are being replaced without the need for hardware. We are noticing cost savings because we do not have to invest in new switchboards but can connect the smallest locations to the central switchboard via the VPN. The idea is to have only three switchboards that unify all offices."

    Giles Antonio, organization and systems director, Groupo Transcoma

    About Grupo Transcoma

    Grupo Transcoma's origins date back to 1810, when Agencia Marítima Daniel Ripol y Cía was established in Barcelona, performing shipping activities. In 1940, it adopted the trading name Transcoma. In 1969, Transcoma intensified its expansion into the management of customs, freight forwarding and logistics activities. As a result, Grupo Transcoma was formed, a family organization with 100% national capital. For more information: www.grupotranscoma.com

    About Avaya

    Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

    Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.

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