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3301-1 | Avaya Aura Contact Center Maintenance(R) and Troubleshooting

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3301-1 - Avaya Aura Contact Center Maintenance(R) and Troubleshooting - braindump

Vendor Avaya
Exam Number 3301-1
Exam Name Avaya Aura Contact Center Maintenance(R) and Troubleshooting
Questions 55 Q & A
Recent Update February 14, 2019
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3301-1 exam Dumps Source : Avaya Aura Contact Center Maintenance(R) and Troubleshooting

Test Code : 3301-1
Test Name : Avaya Aura Contact Center Maintenance(R) and Troubleshooting
Vendor Name : Avaya
Q&A : 55 Real Questions

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Avaya Avaya Aura Contact Center

Avaya to accelerate Cloud Contact middle Adoption for Asia-Pacific Market | killexams.com Real Questions and Pass4sure dumps

SINGAPORE, April 25, 2018 /PRNewswire/ -- Avaya Holdings Corp. (NYSE: AVYA), a leading world communications company, announced nowadays that it is strengthening its commitment to the company manner Outsourcing (BPO) community in the Asia-Pacific area. Avaya is introducing conclusion-to-end Contact center-as-a-provider (CCaaS) options for the Asia-Pacific market, with the primary choices obtainable in India and the Philippines in July 2018, adopted by way of the relaxation of APAC through December 2018.  

The Avaya CCaaS offerings will deliver BPOs with bendy deployment alternate options for relocating to the cloud, enabling them to convey differentiated services that boost workforce efficiency and permit business techniques to be computerized. BPOs will proceed to acquire the consistent experiences they are expecting from Avaya, and be in a position to stream operations to the cloud at their own pace, while they proceed to focal point on including price to their consumers.

Avaya made the announcement after a committed roundtable session with main BPO purchasers in vicinity, held as part of the event Avaya Asia Pacific adventure taking location in Singapore today. Avaya executives thanked BPO clients for their commitment to the company, gave counsel on new initiatives, and discussed easy methods to work together to create greater mutual cost.

Avaya is actively using digital transformation initiatives with probably the most leading BPOs in the APAC place, helping them to build enjoyable and differentiated options that seriously change client adventure and bring enhanced cost. Avaya gives contact core solutions for the desirable 10 outsourcers in the Philippines, the top five BPOs in Japan, every leading BPO in India, along with many other BPOs across APAC.

the new cloud choices observe on from Avaya's acquisition this yr of Spoken Communications, a number one innovator in CCaaS options for enterprise customers. Spoken's cloud-native, multitenant structure is seamlessly integrated with Avaya charisma and Elite technologies, offering a sturdy structure for Avaya's omnichannel offerings such as Oceana and for its Unified Communications-as-a-provider solutions. With Spoken now part of the Avaya family unit, BPOs can access voice features on the cloud for their US customers, featuring them with improved flexibility and scalability options.

"Our relationship with the BPO group is one that is terribly beneficial to Avaya, and we're proud to had been lengthy-standing partners with so many companies in the APAC place -- the core of our BPO ecosystem. helping this place is a large driver of our funding, product building and go-to-market approach for the BPO sector. these days, we are doubling down on our commitment to this group, and offering a roadmap for our clients' transformation journeys."

Jim Chirico, President and Chief executive Officer, Avaya

"We see Avaya as a relied on companion, one which we need alongside us as we move forward on our transformation experience. Avaya shares our imaginative and prescient for leveraging rising technology tendencies like actual-time speech analytics and robotic manner automation to radically change the consumer adventure, and enrich productivity, accompanied with cloud transition."

Sandip Sen, global CEO, AEGIS BPO.

"we're actively investing in rising technologies that may also be leveraged emigrate features beyond voice, and allow our BPO purchasers to raise efficiency, power automation and supply enhanced flexibility in deployment. we're giving our BPO consumers the liberty to choose the capabilities they need to place on the cloud, while minimizing company disruption and enabling them to focal point on growing business value."

Laurent Philonenko, SVP and GM, solutions and technologies, Avaya

photograph-https://photos.prnasia.com/prnh/20180425/2114654-1  

supply Avaya


Contact core solutions Featured Article | killexams.com Real Questions and Pass4sure dumps

may also 05, 2014

In a bid to assist mid-measurement organizations address the wants of their consumer, Avaya recently unveiled Avaya Contact center choose, the latest addition to its consumer experience management solution. This new providing helps midsize agencies benefit from the multichannel contact core with the Avaya IP workplace platform.

Avaya Contact middle choose is the 2nd Avaya contact center answer for IP office that has been delivered given that the starting of the 12 months.

Avaya Contact center select is backed by way of the business’s Avaya aura Contact center answer.  This answer presents multichannel support including voice, email, web chat, SMS and fax; offers guide for local or far flung agents; support for virtualized VMware environments and guide for 14 country languages.

This provider makes use of competencies-primarily based routing to put a customer in contact with the correct agent the primary time—an agent with the right abilities, with access to finished advice and the pliability to flow seamlessly between channels.

Mark de la Vega, vice president, Contact core options, Avaya stated, "valued clientele' needs and expectations don't change with no trouble because of the size of a company. Many midsize corporations have the identical client event aspirations as massive organizations, however with restricted materials. Avaya Contact center choose and Avaya IP office Contact center give the multichannel capabilities, simplicity and affordability they need in a group of options constructed only for them." 

The enterprise additionally announced that the brand new Avaya Contact middle choose can be offered globally in June 2014, through Avaya channel partners. Priced at $18,958, it'll offer 30 voice agent licenses, a multimedia license, and a supervisor license. additionally, additional licenses are available on a per agent groundwork.

Edited with the aid of Stefania Viscusi


Avaya "correct-Sizes" Contact middle options for Midsize organizations | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Apr 29, 2014) -

  • Avaya Contact center select offers enterprise-classification multichannel contact middle capabilities constructed for the midsize company
  • Optimized to work with Avaya IP office™ Platform
  • Fills the gap for classy client event applied sciences in the becoming midmarket
  • Avaya today introduced Avaya Contact middle select, the latest addition to its client adventure administration solutions for midsized companies. Avaya Contact core select presents sophisticated, multichannel contact core capabilities with the simplicity vital through a midsize company.

    Midsize companies are often challenged to deliver multichannel client care with technologies usually constructed for larger enterprises. Avaya fills the gap in intention-built midmarket communications and collaboration solutions to enable each mid and big agencies to equally tackle the wants of their most strategic property: their purchasers.

    Avaya Contact center select is the first of a brand new category of products from Avaya -- business-classification options which are optimized for the midmarket and work with the Avaya IP office™ Platform. Avaya Contact center choose is according to industry-main Avaya aura® Contact middle and gives:

  • Multichannel support - voice, e-mail, net chat, SMS and fax
  • Scalability for 30-250 brokers
  • Inbound and preview / innovative outbound
  • help for local or far flung brokers
  • expertise-based routing
  • Supervisors, reporting (real-time and old), recording equipment
  • support for virtualized VMware environments
  • assist for G14 international locations' languages
  • Avaya Contact center opt for is anticipated to be often purchasable globally in June 2014 through Avaya channel partners. Avaya Contact center opt for application starts at $18,958 with 30 voice agent licenses, a multimedia license, and a supervisor license. additional licenses can be found on a per agent basis.

    Avaya Contact core choose is the 2nd Avaya contact middle solutions for IP office to be announced for the reason that the starting of the 12 months. Avaya IP office Contact core presents multichannel capabilities for five-one hundred agents.

    Led by using the flagship Avaya IP office Platform, Avaya's midmarket portfolio offers probably the most finished portfolios of conversation and collaboration options available on the market. in addition to the contact center solutions, the portfolio includes video collaboration, mobility, protection and networking options. 

    costs "shoppers' wants and expectations do not alternate quite simply on account of the size of a business. Many midsize agencies have the identical consumer experience aspirations as giant agencies, however with confined components. Avaya Contact middle opt for and Avaya IP workplace Contact core provide the multichannel capabilities, simplicity and affordability they want in a set of options built just for them."Mark de la Vega, vice chairman, Contact middle solutions, Avaya

    extra substances Avaya Contact middle options for Midsize groups

    Tags: Avaya, Avaya IP office, contact middle, customer service, client adventure, multichannel, midmarket, communications, midsize business

    About Avaya Avaya is a global company of enterprise collaboration and communications options, proposing unified communications, contact facilities, networking and linked features to businesses of all sizes around the world. For more tips please seek advice from www.avaya.com.

    definite statements contained in this press free up are ahead-looking statements. These statements could be recognized by the use of ahead-looking terminology equivalent to "assume," "agree with," "proceed," "could," "estimate," "expect," "intend," "may," "could," "plan," "competencies," "predict," "may still" or "will" or other similar terminology. we've based these forward-looking statements on our latest expectations, assumptions, estimates and projections. while we consider these expectations, assumptions, estimates and projections are most economical, such forward searching statements are best predictions and contain typical and unknown hazards and uncertainties, many of which can be beyond our handle. These and other critical elements could cause our specific outcomes, performance or achievements to differ materially from any future effects, efficiency or achievements expressed or implied by means of these forward-searching statements. For a list and outline of such dangers and uncertainties, please confer with Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or responsibility to update or revise any ahead-looking statements, no matter if on account of new tips, future routine or otherwise.

    comply with Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected blog


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    Avaya Aura Contact Center Maintenance(R) and Troubleshooting

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    Five9, Inc. (FIVN) CEO Rowan Trollope on Q3 2018 Results - Earnings Call Transcript | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!We have always been obsessed with helping businesses deliver a phenomenal customer experience through the contact center. Today ... systems that had become outdated and required expensive maintenance ...

    Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce Experience With Next-Generation Contact Center Solutions | killexams.com real questions and Pass4sure dumps

    Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month

    BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.

    After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.

    Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.

    Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.

    Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

    In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

    Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

    "We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu

    About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

    Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.

    Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

    About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.

    Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.


    Avaya partners with Afiniti for intelligent call routing | killexams.com real questions and Pass4sure dumps

    Avaya is partnering with a vendor that uses artificial intelligence to route incoming calls to the support and...

    sales agents most likely to meet the customers' needs. Afiniti Enterprise Behavioral Pairing will be added to Avaya's contact center platforms later this year, although companies will need to execute a contract with Afiniti to activate the service.

    Afiniti's intelligent call routing starts with a customer's phone number and then scans more than 100 internet and internal databases, including customer relationship management systems, to build a profile of each caller. The process could also include demographic information and records of previous contact center queries made by the customer.  

    The platform also accesses information about available agents, such as their success rate with particular customer segments, and can analyze trends across the contact center. If male agents are determined to be twice as successful as female agents at selling to male customers, for example, Afiniti's service could route incoming calls accordingly when possible.

    More than 150 organizations are already using Afiniti's intelligent call routing. The over-the-top service is compatible with dozens of contact center platforms, including those from Cisco and Genesys. Avaya plans to natively integrate the service with its contact center products to make it easier for customers to activate.

    Avaya will add the Afiniti software to Avaya Aura Call Center Elite through a software patch in the third quarter of 2018. The vendor is aiming to enable intelligent routing of texts, emails and chats through its platforms by early 2019.

    The partnership announced this week between Avaya and Afiniti is part of the A.I. Connect initiative that Avaya launched last year to improve its contact center and unified communications portfolios using artificial intelligence.

    Contact center vendors pursue intelligent call routing

    The Afiniti integration will help Avaya deliver on a long-standing promise of contact center vendors to support routing that is truly intelligent, said Dan Miller, lead analyst and founder of Opus Research, based in San Francisco.

    "For a couple of decades, [intelligent routing] equated to the rudimentary delivery of incoming calls to the 'best agent,' which was often just the next available agent," Miller said. "For businesses like Caesars World and T-Mobile, Afiniti has shown that artificial intelligence can be applied in real time to match an incoming contact with the most appropriate agent or resource."

    Afiniti says its intelligent call routing helped T-Mobile generate $70 million in additional annual revenues by converting prospective customers to paying customers at a higher rate. Afiniti charges customers based on a percentage of the value derived from use of its product.

    Avaya is not the only contact center vendor pursuing this type of technology. Genesys Predictive Routing, for example, analyzes data on agents and customer interactions to predict outcomes and route queries accordingly. Similar to Afiniti, Genesys uses machine learning to improve customer-agent matches over time.

    Avaya has been working to embed artificial intelligence throughout its customer experience portfolio through internal product development, as well as vendor partnerships, according to Nancy Jamison, an analyst at Frost & Sullivan.

    Avaya recently acquired the company Spoken, which makes speech recognition technology that listens for keywords during contact center conversations and provides contextual information to agents. The tool also automatically transcribes those interactions.

    "Exciting areas of R&D, including cognitive and behavioral science, have vast potential to prove value when it comes to the employee and customer engagement," Jamison said.



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