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3203 | Avaya Aura Messaging Implementation and Maintenance

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3203 - Avaya Aura Messaging Implementation and Maintenance - braindump

Vendor Avaya
Exam Number 3203
Exam Name Avaya Aura Messaging Implementation and Maintenance
Questions 81 Q & A
Recent Update January 10, 2019
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3203 exam Dumps Source : Avaya Aura Messaging Implementation and Maintenance

Test Code : 3203
Test Name : Avaya Aura Messaging Implementation and Maintenance
Vendor Name : Avaya
Q&A : 81 Real Questions

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Avaya Avaya Aura Messaging Implementation

Avaya charisma updates simplify midmarket, commercial enterprise collaboration | killexams.com Real Questions and Pass4sure dumps

Avaya is now making it convenient for companies and midmarket purchasers to integrate collaboration and communique purposes into their enterprise purposes. The newly announced Avaya air of mystery Collaboration ambiance, a software platform for enterprises and developers, will eradicate the complexities linked to including social, cellular or cloud-primarily based capabilities into vital applications.

The Santa Clara, Calif.-primarily based supplier also announced its newly virtualized edition 9.0 IP office to  aid small- and medium-sized organizations scale to reach extra clients at greater places, in addition to its new business messaging carrier, which improves worker SMS  communications via enabling one-cell quantity communications by way of text messaging on any cellular machine or desktop.

Avaya air of secrecy Collaboration ambiance: allowing developers to unify communications

The Avaya air of secrecy Collaboration environment, a new programming middleware that sits on accurate of the Avaya air of mystery platform, will allow Avaya clients to add facets -- comparable to voice and video -- into business functions. developers can use the ambiance to embed collaboration, communications and make contact with center capabilities into any application or sequence of functions to extend the performance of business purposes, referred to Mark Monday, vp and prevalent manager of collaboration platforms for Avaya. The middleware also eliminates the need for developers to have really expert communications competencies in advance of constructing any applications.

"The Avaya collaboration atmosphere opens up opportunities for third-party developers, however also enterprise purchasers -- they are those who're in fact drawn to writing their personal apps," Monday said. Avaya is training what they preach, and will also be using the charisma Collaboration ambiance to write its own purposes going forward, Monday said.

Avaya up to date its IP office software, edition 9.0, doubling the variety of users it helps to 2,000 allotted across as many as 32 places of work. Avaya is additionally providing the platform as a digital software product, liberating organizations from investing in Avaya's proprietary hardware, Monday referred to.

colossal agencies can installation IP workplace 9.0 in smaller department places of work and manage it during the flagship aura platform. "Avaya charisma clients can now deploy [the software] into branches the usage of IP office, which offers valued clientele with a affordable deployment mannequin that can also be centrally managed via charisma," Monday pointed out. "IP office is awesome for a small department area where there may well be much less want for redundancy and lesser functionality wants than headquarters."

IP office fills a spot for a lot of firms, said Michael Brandenburg, business analyst at San Antonio-primarily based Frost and Sullivan Inc. "or not it's a pretty good fit for branches which are too large for old types of IP office, however nonetheless not large enough for charisma," he mentioned.

telephone Signaling know-how Inc., a Danvers, Mass.-primarily based biotech firm, has been using Avaya IP office at three of its 5 areas unfold during the U.S. and Europe. because the company rolls IP workplace out to its last two websites, IP workplace 9.0 will also be deployed, said Carlos del Castillo, manager of IT Infrastructure for cell Signaling expertise.

telephone Signaling presently uses IP office in its call core, but it hopes for greater seamless collaboration among its global sites and more desirable catastrophe restoration capabilities with edition 9.0. "Being able to virtualize IP office capability we will have a backup of our leading equipment, so if something had been to take place, we are able to right now stream to the virtualized backup," del Castillo talked about.

The business's scientists who are doing antibodies research are now answering technical assist calls routed through the call middle. With IP office 9.0 they can be able to take calls on the machine of their settling on from any place, he noted. "The scientists are at all times in the lab, now not at desks, and want wireless devices to speak with purchasers without having to run from side to side or raise multiple pieces of gadget."  

Avaya comprises textual content messaging in the enterprise Collaboration ambiance

Avaya additionally delivered its Avaya Messaging carrier (AMS), a cloud-based mostly, pay-per-user messaging provider that extends the identical one-cellphone number performance for dissimilar instruments that organizations are used to for phone calls, to texting. "similar to clients shouldn't have to provide out their own cellphone numbers anymore for enterprise calls, now they might not need to for texting, both. The provider brings an business flare to texting," Avaya's Monday mentioned.

text messages can also be received on drugs and desktops, besides Apple, Android and home windows smartphones. The carrier also attaches business safety performance to textual content messaging, reminiscent of archiving.  

"In a wonderfully deployed UC [unified communications] environment, users have an office number that may ring to their mobile phone or desktop, but when someone favored textual content messaging as a mode of conversation, they'd must supply out their very own quantity," Frost and Sullivan's Brandenburg stated. "The service fills a spot that no person basically identified existed."

let us know what you think about the story; e-mail: Gina Narcisi, information creator and observe @GeeNarcisi on Twitter.  


Avaya air of secrecy Voicemail subject | killexams.com Real Questions and Pass4sure dumps

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abstract: Avaya air of mystery Voicemail issuePOSTED ON: 07/26/2012 REPORTER: Ward I Takamiya (ward) start TIME: Jul 26 09:00 AM end TIME: Aug 03 12:04 PM DESCRIPTION: When calling in to the charisma Voicemail gadget, users are getting a quick busy signal. Hawaian Telecom and Avaya engineers are checking.we are working to repair provider and will submit updates as greater counsel becomes purchasable. update: 08/03/2012 12:04 PM: We haven't skilled any considerations after the software patch become put in so this ticket is being closed. 07/31/2012 08:09 AM: Avaya and Hawaiian Tel engineers have put in software on the voicemail server to get to the bottom of the difficulty. we are able to proceed to display screen the device. 07/27/2012 03:25 PM: Avaya and Hawaiian Telcom engineers will proceed to display screen the system over the weekend and mitigate any issues. we are able to meet with them on Monday morning to discuss next steps. 07/27/2012 12:41 PM: Avaya engineers installed additional gadget and utilized a repair. Avaya and Hawaiian Tel engineers proceed to monitor the device to determine and mitigate any additional issues. 07/26/2012 03:24 PM: After assembly with Avaya and Hawaiian Tel, it turned into determined that we would agenda a renovation window for the Avaya air of mystery Messaging application ranging from 5:00 p.m. The outage will take eight - 12 hours to comprehensive. 07/26/2012 01:53 PM: As of 1:30 p.m. the situation reappeared. Avaya and Hawaiian Tel are working to fix the difficulty. we'll be meeting with them presently to assess next steps. 07/26/2012 11:26 AM: provider changed into restored around 10:40 p.m. we will continue to monitor and put up any updates.

NACR presents New training lessons on Avaya commercial enterprise SBC and charisma Messaging | killexams.com Real Questions and Pass4sure dumps

April 10, 2014

by using Mandira Srivastava SIP Trunking file Contributor

As a part of its strategic initiatives for 2014 and beyond, NACR, a expertise solutions integration professional is as soon as once more expanding the training presents available through its core of Excellence for researching and building (COE).

NACR is launching new courses on the Avaya enterprise Session Border Controller (ESBC) and Avaya air of secrecy Messaging. The business works as global integrator of most beneficial-in-type communications solutions and services, and a relied on guide to greater than 5,500 shoppers starting from small organizations to Fortune a hundred and international agencies.

furthermore, NACR gives alternatives for shoppers to build their administrative, technical, and software talent with the aid of leveraging NACR resources and capabilities throughout the COE.

Dan Gorski, vp of gaining knowledge of and development at NACR and head of the COE spoke of in a press release,  " At NACR, we understand how critical practicing and staff building are to the success of any corporation — above all within the enviornment of know-how and the way to make use of it simply to power strategic company desires. So, we continuously expand our COE portfolio so as to add new courses and alternate options for you to meet our purchasers' ongoing and altering need for working towards.”

The NACR COE offers teacher-led, digital teacher-led and net-based working towards, with course paths spanning many topics and ability degrees. NACR is glad to introduce classes like Avaya commercial enterprise Session Border Controller (ESBC) setting up and Administration, Avaya air of secrecy Messaging Webinar. The company is additionally planning to launch Avaya aura Session supervisor/gadget supervisor Administration. The Avaya ESBC path is designed for telecom and IT administrators with some working talents of SIP.

NACR can deliver practising without delay to a client location or a nearby practising core.

The NACR COE additionally presents personalized practising and can suitcase a selection of lessons to meet particular requirements.

Edited by Maurice Nagle




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3203 exam Dumps Source : Avaya Aura Messaging Implementation and Maintenance

Test Code : 3203
Test Name : Avaya Aura Messaging Implementation and Maintenance
Vendor Name : Avaya
Q&A : 81 Real Questions

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Avaya Aura Messaging Implementation and Maintenance

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Avaya AURA Voicemail Issue | killexams.com real questions and Pass4sure dumps

Avaya AURA Voicemail Issue

Information Technology Services

SUMMARY: Avaya AURA Voicemail Issue POSTED ON: 07/26/2012 REPORTER: Ward I Takamiya (ward) START TIME: Jul 26 09:00 AM END TIME: Aug 03 12:04 PM DESCRIPTION: When calling in to the Aura Voicemail system, users are getting a fast busy signal. Hawaian Telecom and Avaya engineers are checking.We are working to restore service and will post updates as more information becomes available. UPDATE: 08/03/2012 12:04 PM: We have not experienced any issues after the software patch was installed so this ticket is being closed. 07/31/2012 08:09 AM: Avaya and Hawaiian Tel engineers have installed software on the voicemail server to resolve the issue. We will continue to monitor the system. 07/27/2012 03:25 PM: Avaya and Hawaiian Telcom engineers will continue to monitor the system over the weekend and mitigate any issues. We will meet with them on Monday morning to discuss next steps. 07/27/2012 12:41 PM: Avaya engineers installed additional equipment and applied a fix. Avaya and Hawaiian Tel engineers continue to monitor the system to identify and mitigate any additional issues. 07/26/2012 03:24 PM: After meeting with Avaya and Hawaiian Tel, it was decided that we would schedule a maintenance window for the Avaya Aura Messaging application starting from 5:00 p.m. The outage will take 8 - 12 hours to complete. 07/26/2012 01:53 PM: As of 1:30 p.m. the issue reappeared. Avaya and Hawaiian Tel are working to fix the problem. We'll be meeting with them shortly to determine next steps. 07/26/2012 11:26 AM: Service was restored around 10:40 p.m. We will continue to monitor and post any updates.

Avaya UC product overview: Aura Communication Manager | killexams.com real questions and Pass4sure dumps

Editor's note: This article is part of a buying guide on unified communications. The features in this series describe the evolution of UC, its use cases and the important criteria to consider when buying a UC product. The series also compares the top UC products in the market. This article gives an overview of Avaya UC products.

Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size.

The Avaya UC platform is a flexible and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.

Communication Manager provides UC foundation

The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.

The Communication Manager registers and maintains all Session Initiation Protocol (SIP) endpoints, call routing, call queuing, prioritization of voice and video calls and much more. The product also has built-in conferencing and contact center applications -- suitable for companies with call centers and demanding conferencing needs. 

The Communication Manager offers more than 700 features that are available to all users, no matter where they are working from, including office users and remote users working from home or on the road.

With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is possible using Avaya's media gateways, such as the Avaya G250. These media gateways work pretty much the same way as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound call routing to PSTN and ISDN services.

Critical environments can also have a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway -- if available -- and have access to basic telephony services until the servers are restored. 

The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.

The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for small to larger enterprises.

Session Manager controls calls and costs

The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying all Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session border controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.

The Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.

Avaya's Aura Session Manager has the unique ability to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.

Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it flexible and easy to integrate with existing infrastructure.

With a tolerance of up to 1,000-millisecond (ms) round-trip delay -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.

Presence Services looks to enhance collaboration

Avaya's Aura Presence Services is an Avaya UC server designed to help users collaborate more effectively by collecting and broadcasting presence information across all users connected to the Aura Platform. Using the presence information, users can see who is busy, away from their desk, on the phone, doesn't want to be disturbed, or simply not available, therefore saving time.

Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Some application examples include Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 Series and 96X1 Series.

One important feature is that Avaya's Aura Presence Services provides full support of both the SIMPLE and XMPP protocols, which means companies can use the presence software of their choice.

Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB hard drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to be present at once.

Each Presence Service node can support up to 16,000 SIP users and H.323 users, while this number can increase to 250,000 SIP and H.323 users with a dual cluster of eight nodes.

Messaging server converts voicemail to text

Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can have fast and easy access to messages. Critical new messages can alert employees and help maintain high customer service standards in any type of business.

Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to say a name instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to say names to address voicemail messages; and many more functions.

Some other neat features include Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to use their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.

Aura Messaging can run on a standalone server or a supported virtualized environment such as VMware. Redundancy is also available using the N+1 redundancy configuration.

Deployment of Aura Messaging provides two paths: Standard Messaging server where a single server combines the role of an application and storage server, or high storage capacity Messaging server where it serves as a large storage server that can support a larger number of mailboxes.

Aura Messaging can support up to 20,000 users and 300 ports, depending on the deployment configuration.

Virtual Application Manager available at no cost

As with most UC solutions, Avaya's Aura platform and components fully support virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya also offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.

With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and support the Avaya virtualized applications.

Avaya's products are available through its website or channel partners. With its range of core add-ons and extensions, the Aura platform can fit companies of any size, but seems well-suited for large enterprises with multiple sites and a variety of VoIP equipment.


Avaya Helps China's Automotive Service Provider Tuhu Deliver Outstanding E-Commerce Experience With Next-Generation Contact Center Solutions | killexams.com real questions and Pass4sure dumps

Avaya Professional Services Provides Consulting, Implementation, Operation and Maintenance Services for Contact Center Upgrade; Project Completed From Design to Full Operation in One Month

BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it is working with Tuhu.com, China's largest B2C automotive maintenance e-commerce service platform, to deliver a next-generation contact center and set up a new benchmark for customer experience in the e-commerce industry.

After rapid growth in recent years, Tuhu's business now covers 395 cities across the country including more than 10,000 stores. Call volumes at its customer service centers have also risen rapidly, which put the old system under increasing pressure. In addition, Chinese shopping festivals such as "11.11" and "6.18" brought additional challenges with sudden increases in demand for service during peak periods.

Tuhu chose to deploy Avaya contact center solutions and effectively connect the two customer service centers located in Shanghai and Wuhu of Anhui Province. Avaya Professional Services provided consulting, implementation, operation and maintenance services throughout the project. From design, customization, deployment to full operations, the whole project took only one month, and helped Tuhu successfully get over the first "11.11" shopping peak after the upgrade.

Since the deployment, operational and service efficiency has increased significantly. The number of customer service agents increased from 100 seats to 450, with the capability to expand to up to 5,000 seats in future. Tuhu puts great value on stability and the Avaya solution can achieve 99.999% reliability. Even during the shopping festivals or sales-promotion periods, Tuhu's customer service center still achieves efficient operation. Pre-sales consulting, order confirmations, customer visits and other services can be conducted in a very organized way.

Tuhu plans to add more application modules to the current customer service platform in the future as it builds an omni-channel contact center. Thus, no matter what channel customers use to contact Tuhu, they will receive a consistent service experience. User interaction data obtained from different channels will be analyzed and managed in a unified manner. The customer service center system can also connect to Tuhu's CRM and ERP systems, so that Tuhu can refine the management of customer relationships based on analysis of the data and draw dynamic profiles of customers, providing accurate, proactive, and personalized service for them.

In addition to Avaya Professional Services, Tuhu deployed a total contact center solution from Avaya including routing, workforce management, recording and self-service, as well as Avaya Aura and virtualization solutions.

Quotes"We are honored to assist Tuhu in building the next-generation contact center, facilitating an enhanced customer experience and laying a foundation for continuous growth. For e-commerce companies in China, customer experience has become the focus of competition. With leading technologies, global expertise and best local practices, Avaya can provide best of breed customer service management solutions to the burgeoning e-commerce industry of China and help the e-commerce companies enhance competitiveness."-- Chen Wei, Managing Director, Greater China, Avaya

"We are deeply impressed with the high stability of Avaya solutions and its ability to integrate with other technologies and applications. The rich experience of the team in the e-commerce industry and their consulting capability are also major reasons behind our choice. Since the project was completed in a very short time, we did not feel any business disruption due to the upgrade. Tuhu is in a rapidly changing industry, which requires us to quickly respond to market changes and customer needs, and provide the best services in the industry. The new contact center platform will help us achieve these goals."-- Yu Bing, IT director of Tuhu

About TuhuTuhu (tuhu.cn), founded in Shanghai, 2011, is China's first domestic car maintenance B2C e-commerce platform. Tuhu's main products and services include car maintenance and car decoration, providing customers with a service model of "online booking + offline installation".

Customers can purchase Tuhu's products and services through the website, telephone, WeChat, APP, and major e-commerce platforms. Offline, Tuhu currently has more than 10,000 cooperative stores, and its service capability covers 31 provinces and 395 cities. The stores provide customers with pay after installation service, ensuring a good shopping experience.

Currently, Tuhu is the largest B2C e-commerce platform in China's after-sales car maintenance market.

About Avaya:Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.

Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr, and the Avaya Connected Blog.



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References :


Box.net : https://app.box.com/s/u9hvfmwh8j4nhxxjvuty8xispm85jdoa
zoho.com : https://docs.zoho.com/file/67jzb1fe40f32382f44cbb2ff71cd962dc46f
Calameo : http://en.calameo.com/books/0049235264b150081dba1






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