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132-S-900.7 | Specialist-IP Telephony Design Elective

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132-S-900.7 - Specialist-IP Telephony Design Elective - braindump

Vendor Avaya
Exam Number 132-S-900.7
Exam Name Specialist-IP Telephony Design Elective
Questions 76 Q & A
Recent Update January 15, 2019
Free PDF Download 132-S-900.7 Brain Dump
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132-S-900.7 exam Dumps Source : Specialist-IP Telephony Design Elective

Test Code : 132-S-900.7
Test Name : Specialist-IP Telephony Design Elective
Vendor Name : Avaya
Q&A : 76 Real Questions

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Avaya Avaya Specialist-IP Telephony Design

Avaya R&D Centres to focal point on UC, IP Telephony | killexams.com Real Questions and Pass4sure dumps

With IP telephony and unified verbal exchange markets within the country throwing new opportunities, Avaya GlobalConnect Inc, a global conversation solutions business is strengthening its R&D efforts in India to satisfy world demands.

In India, Avaya has two principal entities-Avaya GlobalConnect, the advertising car, and Avaya India development center with two divisions: R&D and world features beginning.

Ritesh Jayswal, director of industry options from Avaya GlobalConnect said, we are focusing on building a reducing-side research capacity in India, coupled with a design and architectural competence that allows you to allow the company build and launch new products out of India.

whereas the Pune R&D centre team strength has grown to 1,500 engineers over the closing few years, the Hyderabad centre that focuses especially on carrier guide has over 300 employees.

Avaya’s India R&D middle is the fourth greatest in the world, and is starting to be rapidly. 9 R&D divisions and 24 items are working out of the India R&D centre.

The centre is additionally engaged on a lot of technologies to give multi-mannequin collaboration and communique, indexing, mining, and rendering relevant contextual cues all through conversation.

From a small starting in 1996, the Indian R&D centre now manages whole items out of India. Now the centre handles unified computing, IP telephony and contact centres.

really, Avaya is a descendent of AT&T Bell Laboratories and became spun off as a distinct entity in 2000.

linked links: Avaya GlobalConnect Promotes Vinod S NairBT Emerges Key player for Avaya in Asia Pacific


Avaya Helps China's car service company Tuhu carry mind-blowing E-Commerce journey With next-era Contact core options | killexams.com Real Questions and Pass4sure dumps

BEIJING, CHINA--(Marketwired - August 09, 2016) - Avaya announced today it's working with Tuhu.com, China's greatest B2C automobile upkeep e-commerce service platform, to carry a subsequent-era contact middle and deploy a brand new benchmark for consumer experience in the e-commerce business.

After rapid increase in fresh years, Tuhu's business now covers 395 cities throughout the country including more than 10,000 outlets. name volumes at its customer provider facilities have additionally risen impulsively, which put the old gadget below increasing pressure. moreover, chinese language searching festivals equivalent to "11.eleven" and "6.18" introduced further challenges with sudden raises sought after for provider all the way through height periods.

Tuhu chose to deploy Avaya contact center solutions and readily connect the two consumer carrier centers found in Shanghai and Wuhu of Anhui Province. Avaya knowledgeable functions supplied consulting, implementation, operation and protection functions during the mission. From design, customization, deployment to full operations, the complete undertaking took just one month, and helped Tuhu efficiently get over the primary "11.eleven" browsing peak after the upgrade.

when you consider that the deployment, operational and repair effectivity has accelerated significantly. The variety of consumer provider brokers improved from 100 seats to 450, with the capacity to extend to up to five,000 seats in future. Tuhu puts tremendous cost on stability and the Avaya answer can achieve 99.999% reliability. Even during the looking festivals or revenue-promotion intervals, Tuhu's consumer carrier core still achieves efficient operation. Pre-sales consulting, order confirmations, consumer visits and other functions will also be performed in a really equipped approach.

Tuhu plans to add greater utility modules to the latest client service platform in the future because it builds an omni-channel contact center. consequently, no matter what channel consumers use to contact Tuhu, they're going to obtain a constant carrier adventure. person interaction records bought from distinct channels might be analyzed and managed in a unified method. The customer carrier middle device can additionally connect with Tuhu's CRM and ERP systems, in order that Tuhu can refine the management of customer relationships in response to analysis of the statistics and draw dynamic profiles of valued clientele, offering correct, proactive, and personalised provider for them.

apart from Avaya professional capabilities, Tuhu deployed a complete contact middle solution from Avaya including routing, group of workers administration, recording and self-service, as well as Avaya charisma and virtualization options.

costs"we are honored to help Tuhu in constructing the subsequent-technology contact middle, facilitating an more suitable client experience and laying a basis for continual growth. For e-commerce companies in China, consumer experience has turn into the focus of competitors. With main technologies, world knowledge and most reliable native practices, Avaya can provide better of breed customer carrier management options to the burgeoning e-commerce business of China and support the e-commerce agencies enhance competitiveness."-- Chen Wei, Managing Director, improved China, Avaya

"we are deeply impressed with the excessive stability of Avaya options and its ability to combine with different applied sciences and applications. The wealthy experience of the team within the e-commerce trade and their consulting capacity are additionally major explanations behind our alternative. in view that the undertaking changed into achieved in a really short time, we did not suppose any company disruption as a result of the improve. Tuhu is in a abruptly altering business, which requires us to instantly respond to market alterations and client wants, and supply the most desirable services in the trade. the brand new contact middle platform will assist us obtain these goals."-- Yu Bing, IT director of Tuhu

About TuhuTuhu (tuhu.cn), headquartered in Shanghai, 2011, is China's first home car maintenance B2C e-commerce platform. Tuhu's leading products and features consist of motor vehicle renovation and automobile ornament, offering valued clientele with a carrier model of "on-line booking + offline installing".

shoppers can purchase Tuhu's products and capabilities during the web page, cellphone, WeChat, APP, and essential e-commerce platforms. Offline, Tuhu at the moment has more than 10,000 cooperative outlets, and its service ability covers 31 provinces and 395 cities. The outlets provide purchasers with pay after setting up carrier, making certain an outstanding looking event.

Story continues

at the moment, Tuhu is the largest B2C e-commerce platform in China's after-sales vehicle upkeep market.

About Avaya:Avaya is a leading issuer of solutions that enable customer and group engagement throughout multiple channels and instruments for enhanced client journey, increased productiveness and stronger monetary performance. Its world-category contact core and unified communications technologies and services can be found in a wide variety of bendy on-premises and cloud deployment options that seamlessly combine with non-Avaya applications. The Avaya Engagement development Platform allows third events to create and personalize enterprise applications for competitive talents. The Avaya textile-based networking solutions help simplify and speed up the deployment of enterprise vital applications and features. For more information, please consult with www.avaya.com.

observe Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya related blog.


Avaya Updates Self-provider application To boost client provider in New period of intelligent Communications | killexams.com Real Questions and Pass4sure dumps

• Avaya Voice Portal 4.0 and Interactive Response 3.0 Debut at SpeechTEK 2007 With extended Speech Automation Capabilities, better Scalability

SpeechTEK, ny, ny – Avaya Inc. (NYSE:AV), a leading international issuer of enterprise purposes, programs and features, today debuted new models of its industry-leading self-carrier software. the new enhancements make it less complicated and greater not pricey to increase client provider with speech automation, and provide a basis for the use of self-provider to create quicker, extra productive enterprise processes.

the brand new items, which might be showcased at nowadays’s SpeechTEK 2007 in long island metropolis (Avaya’s booth #603), encompass Avaya Voice Portal four.0, the company’s flagship self-carrier utility, and Interactive Response three.0, one of the most industry’s most widely-deployed self-provider platforms. additionally unveiled become the new edition of Avaya Dialog dressmaker 4.0, a device for developing next-generation speech self-service applications.

Self-service purposes supply agencies an automatic strategy to customer service, enabling shoppers to have improved control over interactions. via speech-enabling self provider, americans can use spoken commands by way of mobilephone to relay suggestions to computerized methods and comprehensive transactions. Avaya Voice Portal makes use of Session Initiation Protocol (SIP) and web carrier technologies to let organizations combine speech self-carrier into customer carrier and enterprise approaches.

The new version of Avaya Voice Portal elements multiplied support for the latest cyber web necessities, including CCXML, programmable net services and VoiceXML 2.1. This creates an open, multi-seller environment that speeds and simplifies the combination of speech self-provider, while reducing its can charge of deployment. Avaya Voice Portal and Dialog dressmaker also characteristic new web capabilities providing a sooner, more inexpensive method to make use of speech in outbound calling applications. ‘Outcall’ capabilities are essential to businesses comparable to legislations organisations or hospitals, that can use Avaya’s answer to extra correctly integrate speech into an latest appointment scheduling software, and have it automatically name customers to ask them to confirm appointments using speech.

Avaya Voice Portal also offers scalability enhancements with a four-fold boost in the volume of simultaneous self carrier transactions that may also be supported per device. This reduces complete can charge of ownership for operating self-provider, and helps organizations greater effectively manipulate self-service applications across an entire global enterprise. also, direct integration to SIP trunk traces helps businesses additional lower network prices whereas offering a foundation for SIP presence in multi-media purposes, comparable to video-based mostly self-carrier.

Avaya Voice Portal has been designed to work with Communications Enabled company methods (CEBP) – methods that automate the human collaboration required to habits enterprise. Voice Portal’s enhancements will simplify the combination of speech self-carrier within CEBP, helping to enrich the automation of methods corresponding to supply chains. for instance, Voice Portal can help notify buying agents when components run low, and ask them to reply computerized questions or give a status the usage of speech.

Avaya To aid eTelecare preserve consumers convinced With Speech Self-carrier in keeping with recent analysis from Frost & Sullivan[ ], Avaya is the 2007 market chief in interactive voice response programs, with its self-carrier options used via a wide array of agencies. eTelecare international solutions (NASDAQ: ETEL), a number one company of enterprise procedure outsourcing (BPO) options, is an organization who is popping to Avaya to bring self-service to many of its consumers. eTelecare is in the process of imposing Avaya Voice Portal to help shoppers ranging from Fortune 500® monetary businesses to international know-how corporations increase self-service capabilities (similar to client delight surveys, menu navigation and transaction processing) using speech.

“The price of speech in self-carrier is transforming into as it proves to be an important asset within the delivery of stellar customer provider,” pointed out Kris Weitz Rammer, Chief information Officer. “Any time you can provide a client a human voice and a decision of alternatives, you are adding cost. We suppose Avaya Voice Portal will support us try this within the most valuable and effective way.”

As a leading outsourcer of contact core solutions, eTelecare should use the optimal and versatile options. in accordance with Weitz Rammer, Avaya’s approach lets them use a complete self-carrier solution that can exist on a single, integrated platform. because of this, the business expects software construction to be sooner and client transactions to be sooner.

“leading businesses are disturbing consumer contact functions which may also be embedded in their client communications strategies,” spoke of Joe Outlaw, principal analyst, contact core solutions, latest evaluation.” moreover, they want to be able to hyperlink, unlink, and re-link the functions in new approaches all of a sudden and inexpensively to tackle new opportunities. Avaya’s Voice Portal is built on an superior internet features architecture specially to assist these styles of communications approaches through fast and lessen-charge integrations and reconfigurations.”

more details on New ProductsIn addition to Avaya Voice Portal four.0, Avaya these days added these new self-service products and equipment. These items at the moment are accessible globally:

Avaya Interactive Response three.0 is a TDM and IP-primarily based speech self carrier software that offers agencies the potential to conform their proven self-provider architecture to take capabilities of the latest web and speech applied sciences, including VoiceXML 2.1, the industry common language used to increase speech self-provider functions. because of this, capabilities developed for Avaya Interactive Response are effortlessly ported to the Avaya Voice Portal when a enterprise is able to evolve to IP telephony.

Avaya Dialog dressmaker four.0 is an Eclipse-based software building device that complements Avaya Voice Portal and Avaya Interactive Response through permitting organizations to speed up development of speech self-carrier in traditional telephony and web capabilities environments. This new unencumber provides support for interacting with SIP signaling and the newest Nuance 9.0 speech technologies. IBM® speech technologies are additionally supported. Dialog clothier now supports business-common name manage extensible markup language (CCXML) and enhances computer telephony integration and make contact with middle capabilities through advanced scaling and failover elements.

Avaya audio system Featured at SpeechTEKDuring SpeechTEK 2007, Avaya executives and know-how specialists will take part in a range of panels and displays. These shows consist of:• Which Speech equipment Are appropriate for You? Monday, August 20, three:00-4:00 p.m. Matt Whipple, Avaya answer Architect.

• Getting the Voice person Interface right When cognizance Goes wrong. Tuesday, August 21, 1:30-2:30 p.m. David Martin, Avaya solution Architect.

• Advances in Video & Multimedia software Design. Tuesday, August 21, 2:45-3:45 p.m. Val Matula, Avaya Director, Multimedia analysis.

• Deploying Speech purposes. Tuesday, August 21, 4:15-5:15 p.m. Bob Cooper, Avaya Voice Portal Chief Architect.

• Watch Your Grammar when Designing the Speech customer event. Tuesday, August 21, four:15-5:15 p.m. Judi Halperin, Avaya Speech Engineer.

• particular instances in Voice person Interface Design. Wednesday, August 22, eleven:45 a.m.-12:forty five p.m. David Martin, Avaya answer Architect.

• most excellent – and Worst – Practices. Wednesday, August 22, three:15-four:15 p.m. Michael Perry, Avaya Director, IVR & Speech Portfolio.




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132-S-900.7 exam Dumps Source : Specialist-IP Telephony Design Elective

Test Code : 132-S-900.7
Test Name : Specialist-IP Telephony Design Elective
Vendor Name : Avaya
Q&A : 76 Real Questions

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Specialist-IP Telephony Design Elective

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Finding your place in the hierarchy of data | killexams.com real questions and Pass4sure dumps

"I think statistics go in one ear and out the other. All of us respond to stories more than numbers."

— Koren Zailckas

As algorithms increasingly dominate our society, what can you do to become more valuable in the data economy? Most people are not interested in becoming a data scientist, any more than most wished to be software developers in a previous generation. It's an esoteric specialty that doesn't appeal to most.

But the truth is, we are inherently data analysts. People are pattern seekers — it is one of the core evolutionary advantages of homo sapiens. The degree of rigor with which they recognize patterns varies, obviously, from the Three Stooges to Albert Einstein.

Even stooges are more talented at data analysis than their surface behavior would suggest. Just about everyone recalls the high school misfit who was barely passing algebra, yet could calculate and rattle off Major League Baseball batting averages for dozens of players as they changed day by day. The classroom math put him to sleep; the real-world application motivated him and demonstrated abilities he didn't even know he had.

I didn't particularly like math and took no more than I needed to get through high school and college. Yet in graduate school, I had a statistics class required for my degree in organization psychology. I had the fortune to have a professor for introductory statistics who, though a prominent researcher in his field of quantitative sociology, was driven to be a world-class teacher.

His lectures were clear and entertaining. Recordings and computerized learning modules were available at the library (yes, this was pre-internet, kids). Bottom line, he left a statistics phobic student, which I and many others in the class were, absolutely no excuse not to acquire the subject material.

I discovered I liked statistics. Statistics, it turned out, was simply a quantitative representation of real life, a way to make decisions in the face of uncertainty, much like navigating the messiness of life. I ended up taking most of my electives in statistics and considered pursuing a Ph.D. in it (I didn't). A 2016 Gartner Group study described a hierarchy of data related roles:

1. Data scientist: A large corporation will have several dozen of these — "Quants" with advanced degrees in advanced statistical and mathematical methods.

2. Business analyst: Approximately 5 percent of employees, they are tasked with diving deep into the numbers for particular functions and "trolling for patterns" or answering questions posed by executives or functional leaders.

3. Business power user: As decision support tools become increasingly intuitive and the desire to find answers in data always rises, the business power user rises in importance. These professionals, across business functions, are trained to be somewhat more technical than their peers, and to seek answers in data sets. Most queries are basic enough technically be answered by these power users.

4. Dashboard users: The bulk of employees do not themselves dig deep into data. They rely on "dashboards" with a handful of key performance indicators, (KPIs), much like a person driving a car. This holds true for senior executives and workers in the field, though the KPIs are completely different.

Companies encourage the expansion of power users, as the desire for data analysis is ever expanding. Without power users, organizations require hundreds of analysts to support business users, and even then, there is considerable lag time as the queue of internal analytics customers expands.

The problem and solution of enabling users to answer most of their own questions is reminiscent of AT&T's dilemma with telephone switchboard operators a century ago, when calls were connected by hand at central switchboards. Automated switchboards were critical; without them, forecasts at the beginning of the 20th century predicted, that the trend of growth of telephone use would eventually require everyone being a switchboard operator.

So if you want to be more than a dashboard user and less than a data scientist, aiming to be a power user is a reasonable yet substantial ambition. Every function requires someone who can "dig under the hood" or diagnose what an engine light signifies. There are five key elements of growth on the analytics continuum by which an individual can add value:

1. Domain expertise: deeper knowledge of the function you work in will allow you to ask better questions and seek stronger answers.

2. Intelligence/curiosity: Some people go through life asking: "Why?" In the analytics world, it is a premier skill.

3. Engineering rigor: Whether having an engineering background or building basic competencies in statistics, asking disciplined questions rather than broad ones will lead to useful answers from the data.

4. Technology skills: IT expertise is less critical than ever before, but the ability to code, whether in SQL, Python or VBA, is still a competitive advantage for a power user.

5. Data depth: Understanding how to competently extract data sets for analysis is as valuable as any of the above factors.

Bottom line, we can all be a little bit of a data scientist, as, in the words of Peter Drucker, IT slowly becomes more focused on the I (information) and less on the T (technology).

Isaac Cheifetz is an executive search consultant focused on leadership roles in analytics and digital transformation. Go tocatalytic1.com to read past columns or to contact him.


Letter: Campaign lie control | killexams.com real questions and Pass4sure dumps

Tuesday Oct 30, 2018 at 8:01 PM

​We have all been bombarded with political ads. While I am not one to argue for too many regulations, we need to do something to bring about integrity in our political process.

When we testify under oath, we swear to tell the truth. No such commitment is made by those who design political ads. What good is the elective process if people only hear lies and partial truths?

Let us take Rodney Davis's campaign as an example. He takes credit for a middle-class tax break. He doesn’t mention the tax bill he supported has increased our national debt by trillions of dollars and the major beneficiaries are billionaires. The debt will negatively impact everyone in the country. This is the party that loathes indebtedness and demands a balanced budget — but apparently only when Democrats are in control.

Rodney Davis says he supports insurance for people with pre-existing conditions. Yet, he cannot escape his voting record, which shows support for weakening such protections. Rodney Davis conducted at least one telephone town hall conference call where he discredited the Affordable Care Act. I was a participant in that "town hall."

I applaud Rodney Davis for taking steps to further study Lou Gehrig's disease, which one out of every 50,000 people are diagnosed with annually. However, Davis's effective action for the other 49,999 people has been sadly lacking. With this and other issues, he has been totally obedient to the Republican agenda while representing the people in his district has taken a back seat.

Jonathan L. Hess

Springfield


Watson Conversation Service Design Patterns | killexams.com real questions and Pass4sure dumps

There is so much more to Watson Conversation Service than just using it for a Chatbot implementation. The following list of design patterns has been proven and used by the With Watson team, on a daily basis, to discuss potential system design with IBM Watson and other IBM Cloud services.

All these patterns assume a Client application that will route messages through an Orchestration component before making the call to Watson Conversation Service. Communication between the Client and Orchestrator uses JSON/REST. The Orchestration component can be deployed to a local datacenter environment if required.

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3. Building a ChatBot with Watson

The Orchestrator will, at a minimum, implement authentication and authorization where needed. Watson Conversation Service credentials should never be packaged with the Client application.

Question and Answer

This is a basic Chatbot implementation where all conversational logic is contained within Watson Conversation Service. WCS is trained on Intents and Entities and the Dialog is created for a specific domain. An orchestration layer is provided that acts as a proxy, but can be expanded, in the future, to contain some additional logic.

The client, in all cases, should contain a redaction component to remove PII or other sensitive data before transmitting the message to the orchestration component.

Use this pattern for a basic Chatbot system where you have a specific domain in mind and with no context required.

Short-tail/Long-tail

Short-tail is predetermined conversation intents, entities, and dialogs that is answered by the Chatbot. An example of a short-tail question would be “When do classes start this fall?”. The answer is a short decisive response, for example, “Fall classes start January 24th.”.

Long-tail is answers to questions, retrieved from a large corpus, using Natural Language Queries. An example of a long-tail question might be “What would be a good elective for a maths major?”. The answer might come from a crawled website, for example, “The following courses are automatically approved to be applied toward the 15 elective units of math-related courses allowed for the major: Chemistry, Computer Science, Economics, Electrical Engineering, Engineering, Management Science & Engineering, etc…”

Use Watson Discovery Service, Natural Language Query capabilities, to search unstructured content for a possible answer not implemented in the conversation logic.

Load WDS with FAQs or any other unstructured content to be queried with the conversation input passage when WCS fails to detect the intent. The content should be well curated before ingesting it into WDS for best results. When content is well curated, the response from WDS can be used in the client, as is.

The Orchestrator will make the decision whether to call WDS.

This pattern works well when you have an FAQ system that already contains answers. Ingest FAQ content into WDS to provide instant answers through a Chatbot interface.

System of Record

The System of Record is an existing system that contain transactional or historical data.

Use a System of Record to enrich passages after messaging to Watson Conversation Service. WCS still maintains conversational logic, but the SoR will maintain transactional data. Use string interpolation techniques to replace tokens with data, retrieved from the SoR, in Orchestration component.

An example of a SoR query might be “What is the status of my fund transfer?”.

Use this pattern when you are required to enrich the conversation response with additional SoR data, for example, account queries, password resets or business process initiation.

Tone Enrichment

Tone Analysis is the approach used to identify the mood of the participants in the conversations.

Watson Customer Engagement Tone Analysis can be used to enrich messages before sending them to WCS. The results of the analysis (from frustrated to satisfied) can then be leveraged in the conversation dialog to personalize the response based on how the customer is feeling at that the specific moment in the conversation.

The complete transcript of the conversation is sent to Tone Analysis. The ideal place to maintain the transcript is in the Client component, and that is where the call to Tone Analysis should be initiated from. Pass in the full transcript of the conversation to get a breakdown of tone between each participant.

This pattern is valuable in any customer service scenario where the conversation should be monitored and adapted to the user’s mood.

Speech

Speech technologies are used to transcribe auto to text and text to natural sounding audio.

Leverage Watson Speech to Text and Watson Text to Speech to add a more personalized aspect to your application. Transcribe inbound speech before messaging to WCS and back to Speech before responding to the user.

For an out of the box, more robust implementation, use IBM Voice Gateway.

This pattern is used in specific telephony type applications where a user would talk to Watson over a telephone or other devices that support voice. The IBM Voice Gateway easily connect to an existing IVR and does transcription and orchestration for you.

Feedback Loop

A Feedback Loop is the approach taken to train a Supervised Learning system, like Watson Conversation Service, with user input. It is important to understand that a SME is still involved in “training” Watson with the right answer.

To train Watson Conversation Service with new and low confidence intent and entity examples, use a feedback loop. This pattern is already implemented in the Watson Conversation Service tooling but can, and probably should be integrated into a more specific custom process.

Watson Conversation Service does persist the outcome of all message operations for analysis. The duration of how long it is persisted depends on the service plan. These events are used to make analysis available via the tooling, or API, to improve your conversation results. An SME can review these results and train Watson further to improve the future results. Watson can also analyze the events and provide you with recommendations for training or new intents (premium plan only).

This pattern should be used in combination with all others. Building a conversational system is an iterative task, and improvement should always be part of your development process.

External API Integration

IBM Cloud Functions is a distributed, event-driven compute service also referred to as Serverless computing or as Function as a Service (FaaS).

IBM Cloud Functions can be called directly from Watson Conversation Service. This capability can be used to enrich a response passage using IBM Cloud Functions.

Cloud functions improve the usability of small pieces of code and support a number of programming languages. Cloud functions also implement a number of none-functional requirements like security and scalability that you don’t have to worry about. All making your Orchestrator component less complex.

This pattern is used in lieu of, or in combination with, a SoR approach. This pattern simplify the SoR pattern with direct access to functions through WCS. There are some strict performance constraints around Cloud Functions that should be noted.

External Answer Store

An External Answer Store is a transactional system that contains answers to user questions in a more traditional format. Answers can be a single row or aggregated responses. And example of a query that works well with an external answer store is “What was my sales for the first quarter of the year”. A natural language query like this contains a number of key features that can be used in a structured query to a answer store.

Use Watson Conversation Service to determine intent and entities that can drive a structured query to an external answer store. String interpolation techniques can be used to respond back to a user with a more natural answer, or, a responsive client can display tables or charts with the answer.

This pattern is ideal for a Q&A scenario where a user wants to use a Chatbot interface to ask question to the system. Answers are contained within a more traditional structured system that can be queried and displayed in a number of different views.

Virtual Agent

Watson Virtual Agent is a Watson service offering that extends your Watson Conversation Service with predefined industry Intents, Entities, and Dialogs. WVA also provides an out of the box chat widget and analysis of your customer conversations. You can also use multiple Conversation instances with WVA, improving the scalability and reducing the complexity of a single instance.

The WVA pattern is used primarily in customer service scenarios where analysis and tracking of conversations are important. Added value is the out of the box artifacts that come with the WVA service.

Multi-Channel Customer Engagement

Multi-Channel Customer Engagement is a platform used for managing customer to agents communication, routing customer requests to the right people with the right knowledge and expertise.

When a Watson Conversation Service Chatbot becomes just one of your call center agents, you manage the routing, monitoring, and escalations using a Customer Engagement Platform. These platforms manage multiple channels, for example, SMS, Text, Email, and Chatbots.

Group Watson Conversation Service Chatbots into knowledge pools that can be managed by a human supervisor. Conversation history is maintained across agents and escalations can be handled quickly and easily be routed to a human when requested.

Enterprise level Chatbot support is dependent on multiple channels, routing, knowledge pooling and escalation support. A Customer Engagement platform is required to do all of this.

Classification and Enrichment

Watson Conversation Service Intent detection and Entity extraction is easy to use and fast to train. Use these capabilities to enrich content before ingesting it into a queryable persistent store, for example, Watson Discovery Service.

Using Intent detection to classify messages in an enrichment pipeline adds value to the data persisted.

If you do not use WDS, you can use Watson Natural Language Understanding service to enrich the content further before persisting to storage of your choice. This approach is ideal for big data applications.

This pattern is used for classification of unstructured text before ingestion into a system like Watson Discovery Service. Classification provide you with a quick view of the intent of the inbound messages.

Conclusion

These are just some of the more basic patterns we have seen in the industry and not an extensive list. The idea is to use a combination of these patterns in a full implementation with Watson Conversation Service as the center of the design.



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