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000-R11 | IBM Anyplace Kiosk Technical Professional V1

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000-R11 - IBM Anyplace Kiosk Technical Professional V1 - braindump

Vendor IBM
Exam Number 000-R11
Exam Name IBM Anyplace Kiosk Technical Professional V1
Questions 70 Q & A
Recent Update November 9, 2018
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000-R11 exam Dumps Source : IBM Anyplace Kiosk Technical Professional V1

Test Code : 000-R11
Test Name : IBM Anyplace Kiosk Technical Professional V1
Vendor Name : IBM
Q&A : 70 Real Questions

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IBM IBM Anyplace Kiosk Technical

IBM Raises the Self-provider Bar With New Kiosk-Like Self Checkout Retail equipment | killexams.com Real Questions and Pass4sure dumps

source: IBM

may also 06, 2008 eleven:20 ET

quickly New Self Checkout equipment allows buyers to Pay for Merchandise anyplace in a keep

ARMONK, new york--(Marketwire - may additionally 6, 2008) - IBM (NYSE: IBM) today announced first-of-a-kind self checkout expertise that makes it possible for buyers to shop for and check out purchases very nearly anyplace in a save. This new self checkout solution raises the bar for customer self-service alternate options, giving dealers developed-in flexibility, greater client service and a new tool for constructing customer advocacy for their manufacturers.

IBM also announced a new liberate of utility to assist velocity the self checkout procedure, a brand new state-of-the-artwork entry-stage kiosk, and an extension of its global self-provider alliance program to attain new markets and industries.

Designed for small organizations and large commercial enterprise departments, the IBM wherever Checkout gadget is the next essential step in self checkout innovation. It combines the ultra-compact footprint of the market-main IBM wherever Kiosk with the effective capabilities of IBM self checkout software, giving valued clientele the best of each worlds.

in line with a recent consumer paying for survey*, 10 p.c of clients who left a store devoid of making a purchase cited the wait to check out as a factor in their decision no longer to purchase. more importantly, when pressured to attend in line for greater than 4 minutes, consumer delight tiers fall below 80 %.

Small to midsized dealers can now present a fast, easy checkout device for small orders, including these in forte, drug and comfort store environments. massive retail operations can complement front-conclusion self checkout with stand-by myself placement of these devices inside grocery areas reminiscent of deli, floral or prepared foods, as well as departments of big stores and hospitality retailers.

"present day market ambiance is tough and competitive, and there is large force on dealers to seriously change and innovate, all pushed by using a need to change the shopping experience for buyers," referred to Steve Ladwig, regular supervisor, Retail keep options, IBM gadget & expertise community. "The IBM wherever Checkout makes it possible for us to help our customers serve their consumers in absolutely new ways, answering client demand for convenient-to-use self provider in more areas than ever earlier than."

based on an IHL group 2007 market analyze on self checkout**, 98 % of respondents have used self checkout, basically 50 % have used it more than five instances in the previous years, and seventy two percent have simply accredited the expertise within the market. This analyze also suggested that for 2008, buyers will spend greater than US $230.7 billion on self checkout transactions at retail shops, up 28 % over 2007.

"Self checkout no longer handiest continues to gain frequent acceptance with buyers, however we're also considering that self-carrier options are paying off for dealers," mentioned Greg Buzek, President, IHL Consulting group. "Our analysis suggests that agents which have embraced self-service technologies are redeploying labor to key income areas, improving consumer provider with more lanes and enhancing profitability by increasing the number of profitable transactions."

The IBM anyplace Checkout system expands the confirmed and a success IBM Self Checkout family through extending the capability of when and where agents can present self-service transactions. this first-of-its-type unit is the 2nd predominant offering in an aggressive IBM consumer features crusade, and joins a becoming portfolio of IBM and company accomplice self-carrier offerings that span diverse industries, including retail, hospitality, commute and transportation.

IBM additionally introduced nowadays a new release of IBM Checkout environment for client-service (CHEC), self checkout software that offers a strong atmosphere via a wealthy person experience, standard manageability and respectable point-of-Sale integration. The modular application platform additionally permits for IBM business partners to tailor to a retailer's selected wants.

a completely new self checkout design, the IBM wherever Checkout system presents sellers new aspects and superior flexibility, making it easy for buyers to scan and pay for his or her gadgets rapidly. This new self checkout unit offers a lot of hardware and software enhancements that include:

-- Small Footprint: Designed with the IBM anywhere Kiosk at its core, this unit presents one of the most smallest self checkout footprints accessible, making it pleasing for grocers and other agencies that have restricted ground space. -- personalized Enclosures: offers flexibility to make the most of a variety of enclosures together with custom-made designs by using IBM global know-how services or third party vendors that suit a retailer's "seem and suppose." -- Cashless: These instruments offer credit/debit payment alternatives handiest, which speeds transactions by means of eliminating the time it takes to settle for and dispense bills and coins, in addition to lowers the chance of customers forgetting their alternate. -- Manageability: A part of IBM store Integration Framework, the remote administration Agent (RMA) allows for agents to achieve end-to-conclusion save methods management of retail contraptions and functions alongside aspect natural IT deployment. throughout the business, sellers can configure and video display the equipment remotely, distribute software, track property and investigate and diagnose problems.

New Entry-stage IBM anywhere Kiosk

IBM also introduced an entry-level anywhere Kiosk that can be used for a number of kiosk purposes or as a compact factor-of-sale. This most recent anyplace Kiosk 15" mannequin enables small impartial groups to make use of superior kiosk expertise up to now best accessible to big firms at a value they can come up with the money for. additionally, the kiosk will also be used by using bigger groups for a number of kiosk functions together with product locators, rate checkers and more. This entry-stage kiosk unit comes with an power-effective processor and built-in vigor management capabilities that allow valued clientele to cut back vigor consumption and run fundamental applications directly and reliably. it's geared toward uniqueness, meals carrier, gasoline and comfort retail organizations and is additionally tailor-made to be used throughout assorted industries reminiscent of travel and transportation, hospitality and healthcare.

IBM company associate Alliance application Momentum

IBM also introduced that approximately a hundred business partners have joined its Self-carrier Alliance program. given that its introduction closing September in conjunction with the IBM customer capabilities Initiative, enterprise companions representing 11 industries, 18 answer areas and 17 international locations have signed as much as aid develop, market and distribute IBM self-carrier solutions global, helping lengthen IBM management in self service across assorted industries. in just eight months, the IBM Self-service Alliance application has grown into some of the largest business companion ecosystem focused on self-provider for assorted industries, including pharmacy, banking, executive and manufacturing. The software represents 9 new nations, including Israel, Malaysia, Romania and Guatemala.

Pricing and Availability

The IBM wherever Checkout should be purchasable may 23 and is approximately half the price of a normal self checkout device.

* source: Measure, March 2007, national In-shop and M/A/R/C research

** supply: IHL neighborhood 2007 Self Checkout examine

About IBM Retail save solutions:

For extra guidance, go to www.ibm.com/retail


Kiosk comes configured as multimedia-capable. | killexams.com Real Questions and Pass4sure dumps

Press unencumber summary:

Manufactured with open device design, IBM anyplace Kiosk presents bendy configuration in space-saving kind ingredient. It comes with option of 12 in., 800 x 600 lcd or 15 in., 1024 x 768 energetic matrix lcd touchscreen interface. Powered via 1.3 GHz Intel(TM) Celeron® M Processor 320 with four hundred MHz FSB and 512 KB cache, product gives 256 MB of reminiscence, expandable to 2 GB, and helps full-action video. Presence sensor allows for activation of kiosk when clients method up to 5 feet away.

original Press release: IBM wherever Kiosk with anyplace Omni Scanner enhanced: Designed for vogue, performance, and Small Packaging

At a glance

The open device design, which contains driver help, makes it less difficult to combine current environments which helps hold your funding in business infrastructure. which you could design, replace, or trade kiosk software with huge flexibility.

flexible configuration, with an all-new, space-saving form element, allows varied peripheral alternatives and lots of mounting capabilities.

a call of 12-inch lcd (800 x 600) or 15-inch (1024 x 768) active matrix liquid crystal display touchscreen interface

powerful infrared (IR) touchscreen expertise

Intel(TM) Celeron® M Processor 320 (1.three GHz, 400 MHz entrance facet bus, 512KB cache)

not obligatory forty GB complicated disk power (HDD)

256 MB of reminiscence (normal) expandable to 2 GB reminiscence

guide for full-motion video and multimedia

A presence sensor that allows for activation of the kiosk when consumers approach up to 5 toes away

10/one hundred Ethernet LAN and web connectivity

Environmentally hardened accessories for impressive reliability

VESA mount that permits for attachment of wall mount, tabletop mount, or flooring mount

For ordering, contact:Your IBM representative, an IBM business accomplice, or IBM Americas name centers at 800-IBM-call (Reference: YE001).

Overview

IBM anywhere Kiosk solutions are designed for fashion and engineered for efficiency, enabling you to run self-carrier purposes in virtually any ambiance. Created to assist stand up to the rigors of unattended use, the brand new models of the IBM anywhere Kiosk household feature an all-new, house-saving form factor, IR touchscreen, varied peripheral, and third-party enclosure options. the new wherever Omni Scanner is a excessive-performance scanner designed certainly for the IBM anyplace Kiosk. The adaptive, multipattern scan engine packs vigour and performance into some of the smallest packages attainable. moreover, the brand new fashions are multimedia capable. This finished IBM anyplace Kiosk household allows easy, speedy implementation while its compact design is gold standard the place area is at a premium.

flexible, customizable kiosk solutions can evolve with your business.

The IBM Kiosk is an off-the-shelf product that provides you with customizable alternate options and enables tailor-made configurations. IBM can also be your supply for wall-mount, countertop, or pedestal kiosk solutions, providing:

Integration of peripherals

installation

training and help

Third-celebration custom and off-the-shelf enclosures

IBM wherever Kiosk options are designed to help meet your existing business needs and to help accommodate future requirements. via leveraging open-trade necessities, IBM anywhere Kiosk options provide broad operating gadget and utility assist, giving you the pliability to use applications that run in plenty of environments, such as Microsoft(TM) home windows(TM), and Linux(TM) on skinny or thick valued clientele. With its general open platform, the IBM anywhere Kiosk is designed to run most off-the-shelf application and applications created by means of IBM, ISVs, or your in-condominium team. Many purchasable purposes have also been established by means of ISVs for top-rated efficiency on IBM Kiosk technology.

IBM anyplace Kiosk administrative exchange

The IBM anywhere Kiosk become firstly introduced on January 11, 2005, below desktop classification 4836. due to an administrative error, IBM is reannouncing the IBM wherever Kiosk under new laptop category 4838. There is not any exchange within the mannequin configurations, pricing, or mannequin numbers. shoppers with put in 4836 computing device classification anyplace Kiosks can continue to order further IBM anyplace Kiosk features for their installed machines.

Key must haves

windows 2000 knowledgeable, home windows XP knowledgeable, windows XP Embedded, home windows Embedded for aspect of carrier or IBM's Retail ambiance for SUSE LINUX

notice: IBM will provide hardware support for clients who create exciting windows XP Embedded images. container issues for XP Embedded have to be recreated under windows XP expert.

deliberate availability date

August 12, 2005

linked Thomas business replace Thomas For Industry

EZface, Inc. Introduces “digital replicate Kiosk” – the brand new browsing experience That Lets consumers are attempting Cosmetics earlier than They buy | killexams.com Real Questions and Pass4sure dumps

ny--(business WIRE)--The cosmetics industry has just gotten a makeover. EZface, Inc., a leading company of elegance makeover applied sciences, today delivered the EZface digital replicate Kiosk – a new digital searching experience for cosmetics buyers. Now, with the swipe of a attractiveness product barcode, buyers can nearly “are attempting on” cosmetics, get customized techniques and even solicit advice from pals by means of the information superhighway or cellphone earlier than they purchase. EZface technology helps patrons shop time and funds, while helping agents boost sales and quickly tap into consumers’ splendor tastes.

The EZface digital reflect Kiosk is at the moment on screen at the national Retail Federation convention in long island metropolis, at the IBM customer journey Pavilion, sales space # 2163, from January 12–13.

Eliminates the Mess and Dissatisfaction with Cosmetics Purchases

using the EZface digital reflect Kiosk, shoppers simply:

  • Snap a digital self-portrait the use of the kiosk’s digital camera
  • Scan within the barcode of the splendor fabricated from their choice from such main manufacturers as L’Oreal Paris, Maybelline new york, CoverGirl and Revlon, and essentially follow it to their face, eyes, cheeks or lips
  • The EZface digital reflect Kiosk then:

  • Combines sophisticated algorithms to measure dermis tone, facial features, product color and the client color profile to practice the chosen cosmetics and produce a practical simulation of a makeover
  • Suggests complementary products and specific colorings that optimal healthy the consumer’s very own colour profile
  • There is not any mess from a actual utility. greater yet, there isn't any buyer’s regret from a questionable purchase, accordingly decreasing product returns. purchasers can share a photo of their virtual makeover by the use of email to solicit brief suggestions from friends.

    “We constructed EZface virtual reflect Kiosk to assist buyers look their premiere before they commit to a purchase. It’s a fun, speedy and regret-free option to shop, and retailers can are expecting to peer patrons coming lower back for greater,” mentioned Rami Orpaz, CEO and founder, EZface, Inc. “We be aware of splendor shoppers are busy, and cosmetics agents are looking to discover very own yet discreet ways to join with americans on the go.”

    A Boon to marketers

    whereas EZface digital mirror Kiosk helps consumers appear respectable, it may well assist sellers’ bottom lines seem to be more suitable. The kiosk aggregates utilization information, enabling shops to make smarter decisions in regards to the products they stock on shelves. The kiosk can additionally display in-shop advertising and promotions to force sales of featured items, while spurring foot site visitors in retail places.

    EZface and IBM (NYSE:IBM) are business partners, and EZface embedded the digital reflect application into IBM’s anywhere In-keep Kiosk™. collectively the partners offer a one-stop answer that includes the application software, hardware, renovation and usual administration functions. “we are comfortable to be working with EZface to carry wise new solutions that support make it easier for marketers to appeal to and continue new purchasers," stated Norma Wolcott, Self-provider company executive, IBM Retail store options. "EZface virtual replicate on the IBM anywhere Kiosk is a magnificent combination that presents marketers an exhilarating new way to promote cosmetics and differentiate their brands – a different in-save looking adventure that can be shared actual-time by using cellular phone or the information superhighway with a friend."

    About EZface, Inc.

    EZface is a leading issuer of digital makeover technologies that deliver a simple, muss-free option to digitally try on colour cosmetics and hair colour earlier than the customer buys. the use of EZface know-how, marketers can deepen relationships with customers and boost their ROI through an interesting consumer journey. EZface functions encompass the virtual reflect Kiosk, in response to IBM anyplace Kiosk™ technology, that lets patrons practically “are attempting on” new attractiveness products and get customized concepts in-save earlier than they buy. Launched in 2000, EZface also created the digital mirror web application that integrates into leading cosmetic brands comparable to L'Oreal Paris, Maybelline new york, Garnier and CoverGirl. EZface is a global enterprise based mostly in each new york city and Israel. For extra assistance, or to experience an EZface makeover, consult with www.ezface.com, or electronic mail to company@ezface.com




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    IBM Anyplace Kiosk Technical Professional V1

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    IBM Sets Sights on Midmarket With Express Advantage | killexams.com real questions and Pass4sure dumps

    Brian Madison is a wanted man. As the director of information services at Metalwest LLC, Madison is at the center of a business that might not sound sexy: selling flat-rolled metal products such as stainless steel and aluminum. But its balance sheet is looking good, and the privately held company is predicting $370 million in sales this year. What IBM wants, and what Madison has, is a midmarket IT shop gearing up for strategic growth.

    This year the Brighton, Colo., firm has an enterprise resource planning (ERP) upgrade and a data warehouse project on tap. IBM already has a foot in the Metalwest door with its pSeries and xSeries servers. But Madison isn't a true Big Blue fan, so he isn't rushing to do more business with the world's largest IT company right now.

    For starters, Madison sees his pSeries servers sort of like family members: He lives with them, but it's not like he has a choice. "The only reason why we are using pSeries is because our ERP provider requires it. That whole line is priced out of our market," he says. "Every time we upgrade the pSeries server, we are looking at a $100,000 investment."

    He also uses the IBM Tivoli backup solution, but only because he rents his storage area network (SAN) and backup from a company that uses Tivoli. "We wouldn't have bought Tivoli on our own," Madison says. "We would have bought [Symantec Corp.'s] Backup Exec because that's the midmarket product of choice."

    Then again, Madison chose IBM's xSeries because it was competitively priced for smaller companies. He chose IBM's laptops because they are so darn durable. "They aren't the least expensive, but they provide a lot of value," he says.

    All in all, this 38-year-old Colorado native -- who crushed rocks for a mining company before heading into IT -- represents IBM's challenge as it goes after midsized clients on every continent.

    Getting these customers on board won't be easy. IBM is striving to build credibility in a market where everyone knows its name, but also where everyone associates those three famous letters with a century-old tradition of monolithic systems, heavy corporate hierarchies and high-priced consulting fees. Even ardent IBM fans say the company can be confusing, with dozens of product lines and strategies supported by a steady stream of press releases and a reputation for sending in the proverbial cast of thousands to do small jobs.

    In order to get real traction in the speedily growing midmarket, the heavyweight will have to remake its image as a middleweight champ: powerful, fast, crisp and smart.

    "IBM still has this image of being big," says Steve Solazzo, IBM's general manager of global midmarket business, which last year accounted for $16.4 billion in revenue. "Our overwhelming challenge is not that we don't understand what the midmarket needs; our overwhelming challenge is that we're not being considered," even by IT executives who, when surveyed, give high marks to IBM products.

    "We recognize how hard it is to reposition a brand," Solazzo adds. "You just don't turn an aircraft carrier around in 100 yards."

    Expressing a New Image

    In the midmarket, the world's largest IT company is known for making machines you can't break and for building a durable foundation with its lovable AS/400 systems. But IBM would like small and midsized businesses (SMBs) to consider it more seriously as a full-service provider capable of turning around a hardware lease in 60 minutes or providing fixed-price consulting gigs that run their course in, say, six weeks.

    To do so, it has packaged and priced its Express line of hardware, software, hosted services, consulting and financing options with the midmarket in mind.

    In 2002, IBM launched the Express product line with DB2 Express software; the portfolio has grown methodically to include offerings from all IBM divisions. In March 2006, IBM announced the Express Advantage label as a way of bringing them all under one roof. At that time, the company also introduced its first consulting services aimed at the midmarket: short-term engagements that start at $50,000. The new program -- broken into three categories -- allows IBM's SMB partners to sell IBM front-end services for the first time. The three services address IT alignment, Web site effectiveness and security vulnerabilities.

    "We're trying to send a signal with these offerings," IBM's Solazzo says. "We will be small. We will be agile. We will be local in terms of working with these partners. Nobody on earth thinks of IBM as doing a $50,000 engagement on Web site effectiveness or IT strategy. But we are doing just that."

    Other midmarket offerings launched in March 2006 include Express Managed Services and the Express Advantage Concierge, a toll-free phone number intended to be a single point of contact for new customers who fear they could get the runaround from Big Blue.

    "In many ways, these offerings are trying to modify the brand image that, frankly, keeps us out of many [midmarket] considerations," Solazzo admits.

    The Express Advantage label and the marketing effort behind it targets midmarket CIOs like Madison -- a self-described "tough sell" who is suspicious of any company that can afford to send him glossy brochures.

    "I started getting these flyers about two months ago," says Madison. Some of them looked like fast-food menus, he recalls, so he chucked them in the barrel without looking them over. "The phone calls started coming actively within the last four weeks. It was surprising to me, because it was a clear change in their market strategy," the IS director adds.

    Madison knows IBM's reputation for being too bureaucratic to move quickly and so large that a midmarket company might feel pinned against the ropes by the vendor's enthusiastic embrace. For him, that's especially true when it comes to consulting services.

    "When I hear 'IBM Global Services,' I think Fortune 500," Madison says. "It's still Big Blue."

    Before busy IT execs get turned off by the slick new ad campaign ("IBM Express Advantage. It's that simple.") from New York agency Ogilvy & Mather or piles of new marketing material landing on their desks, let's look at the facts.

    IBM's SMB division is already its fastest growing; the division grew at a rate of 6.5% in 2005. It counts 800,000 clients and contributed 20% of IBM's overall $91 billion in revenue last year. That translates to $16.4 billion.

    Express Advantage components such as its concierge service make clear that the company "in an astute and somewhat out-of-character way has recognized that it's not always easy to do business with IBM," says an April 2006 report co-authored by Ray Boggs, vice president of SMB research at IDC who has tracked IBM for nearly two decades.

    "The message is, 'We are beloved by the multitudes, but they think we are too expensive and complicated,'" says Boggs. "There's HP and Dell, sure. But it's the internal IBM stuff that keeps Solazzo and his team awake at night."

    Concierges, catalogs and consulting services tailored for the midmarket can sound like a lot of malarkey, Boggs admits. "I was pretty skeptical at the start," he says. But it's not so easy for internal IBM projects to get the Express seal of approval, he says. "It's not a slam dunk. You can't say, 'I want the Express label on this.' They will send you back to the drawing board to make sure the implementation time is short enough; there are some set criteria."

    Laurel Johnson, director of IT at Cole Harford, a $55-million supplier of disposable restaurant supplies in Overland Park, Kan., didn't realize she was about to become an IBM Express Managed Services showcase customer. All she'd done was ask her local business partner, ProActive Solutions, to scout out email management options.

    Johnson had already heard good things about MessageLabs Ltd., and ProActive Solutions Inc. told her that IBM had recently joined forces with the email security company. "So IBM would be managing this hosted service," she says. "To us, that was wonderful. IBM gives us the best service and best machines." She's always had a special fondness for the AS/400. "The least babysitting you have to do is with an AS/400," the IT director says. "It's a great little box."

    The sort of managed services that Johnson purchased are the type that Gordon Haff, a senior analyst at Illuminata Inc. in Nashua, N.H., believes are IBM's real future in the midmarket. "I think the most interesting long-term play for them is in managed hosting services," Haff says.

    "In general -- especially midmarket -- companies do not get competitive advantage out of running most of their IT themselves," Haff says. "It makes a huge amount of sense for them to outsource the things that aren't core to their business. Because IBM is not coming to your shop, you don't have to worry about enlisting IBM Global Services for a custom engagement." That way, midmarket CIOs needn't be concerned about any surprise fees from IBM, he adds. "You're buying in most cases a fairly well-defined service [like MessageLabs], and you can compare the price to the alternatives."

    IBM is also joining forces with some of the world's largest software companies, such as SAP AG, to appeal to midmarket customers. In August, IBM and SAP announced that Oneida Ltd. had chosen an IBM Express mySAP All-in-One package -- basically SAP software running on IBM hardware -- with IBM playing the part of implementation partner.

    "We were looking for a solution that IBM had put together a model for," says Rob Hack, senior VP and CIO at the 125-year-old flatware company. "IBM really is leading us through the process. We were looking to do a global ERP project as quickly as possible, but as thoroughly as possible."

    Was he worried about bringing two huge companies together to bear on a $350-million company? "There was the usual concern that goes along with choosing companies the size of SAP and IBM," Hack says.

    Initially, the Oneida CIO was handed a boilerplate contract, which he summarily rejected. "It's almost insulting," says Hack. In hashing out the contract negotiations, the two vendors took about nine weeks, and Hack made sure Oneida got a fixed-price, fixed-scope implementation. "Our services agreement with IBM is very much based on a defined scope. We had a date we wanted to hit, and also our statement of work -- our contract of work -- with IBM is very detailed. It's right down to the business processes and functions. It ensures that we are all on the same page."

    The Partner Push

    Getting on the same page with its 90,000 global business partners is also key to IBM's midmarket push. About half of that $16.4 billion in SMB revenue is generated by partner sales from value-added resellers (VARs), independent software vendors, system integrators and channel partners. The other half is direct sales, and a new territory strategy places IBM sales teams in geographic regions, providing them with "community development" funds to build closer relationships with local partners and customers. These funds allow representatives to join local groups, such as volunteer YMCA boards, technology forums and educational partnerships, to make connections and represent IBM at the grass-roots level. That's especially important in the midmarket, where IT executives rely heavily on peer networking, word of mouth and local business partners.

    Laura Ellis is one of 217 IBM territory managers who have received community development funds. Having worked for IBM over the past 23 years and the SMB division for the past five, the Tampa Bay resident used IBM seed money to join the Greater Tampa Chamber of Commerce, a local CEO council and the Tampa Bay Technology Forum. At one of these gatherings, she met the CIO of Advantec. "They had never done any business with IBM, and the CIO is an active member of the Tampa Bay Tech Forum," says Ellis. "We were able to develop a relationship, and we have just recently completed a disaster recovery solution for them."

    Advantec CIO Linda Reid remembers meeting Ellis on the Tampa tech circuit, but her IBM customer story is about a lot more than professional networking. "To be honest, we didn't pick IBM initially," explains Reid, who sent a request for proposal to a local VAR as Advantec was starting a massive infrastructure upgrade project.

    At the outset, she decided against IBM because of price but says Big Blue asked for another chance. "They said, 'We weren't understanding your budgetary requirements.' I think they had oversized the SAN requirements too."

    But in the end, Reid wound up choosing IBM. "It was impressive to me that they showed us real facts on the differences when it comes to speed and reliability compared to HP. These were not just IBM-produced facts," says Reid, referring to independent analyst reports IBM presented to her.

    "I think IBM has changed a lot," Reid adds. "They used to come in, and it seemed like, 'How dare you not think of going with us?' It's not like that anymore."

    IBM recently announced that it had acquired its 500th Built on IBM Express Advantage customer. These are midsized companies whose business partners have helped them deploy technology built on Express hardware and software.

    Pike Lumber, a $35-million Akron, Ind., company is one of them. It deployed a lumber management system built by Pacific Software Associates (PSA) on an i5 520 Express Edition and the TotalStorage Express model. One of the company's applications, called WoodManager, keeps a customer's inventory up to date with production and purchases. Users can define multiple units of measure to manage lumber, panel, millwork, posts and pilings. Inventory is maintained as ticketed or volume-only.

    In the end, though, it was IBM's reputation for reliability that sold Samantha Howard, vice president of administration at Pike Lumber, on the package. She led the technology team that chose the PSA system -- and IBM platform -- over Microsoft. "A lot of the people involved in the decision had the opinion that IBM platforms were bulletproof," says Howard.

    Muscle for the Midmarket

    Like Howard, Steve Bolduc bought IBM for its muscle. But the senior manager of point-of-sale and technical support at Caribou Coffee Co., the second largest gourmet coffeehouse operator in the U.S., sees another fringe benefit: IBM's global experience. When he wanted to sell coffee in the Middle East, an IBM food service specialist led Bolduc to reliable technology providers in the region.

    Caribou Coffee cuts IBM a check for about $2.5 million each year, and it's something of a textbook midsized IBM customer. Bolduc almost always lets his local business partner, Retail Data Systems (RDS), deal with Big Blue.

    "I really utilize my third party," he explains. "They are my eyes and ears to new technology." His business partner at RDS also picks up the phone for him, he says. "It can be a big place to navigate," Bolduc says of IBM. "But our third party does not have a problem getting someone on the inside."

    The bottom line, Bolduc says, is that he chose IBM not so much for its reputation as for the stuff he can see: that is, 900 SurePOS point-of-sale systems and more than 100 IBM Anyplace Kiosk units. These high-end, touch-screen machines are used in the heavy-volume stores throughout Caribou's 416 coffeehouses in 15 states. From Denver to Dubai, that's a lot of drip brew -- as well as foam, steam and syrup spilling and splashing around at scalding temperatures.

    Bolduc means it when he says that his IBM Anyplace kiosks work in the "harshest environment" -- which translates to a rookie cashier being able to drop a cup of bourbon blend on the hardware.

    "In my business," Bolduc says, "you see a lot of spillage. The durability of the terminal is really what I based my decision on. They demo the kiosks with water running on it." He plans to install 300 additional units by 2008 -- no matter that headquarters runs on another company's servers.

    "My CIO is actually a Dell guy," Bolduc says.

    And that's OK with IBM and Steve Solazzo. "We've got enough challenges breaking into this marketplace," he says. "Being vendor-proprietary isn't one of them."

    As for Madison, he's been on the phone with IBM and Hitachi Ltd. lately, comparing SAN pricing and requirements. "Whether they sell through channels or resellers--or whatever marketing plan they choose -- I don't really care," says Madison. "I don't have any incentive to try the new stuff out if what I've got now is working."

    Madison says he sees Microsoft as having a natural edge in the midmarket because of its ubiquitous desktop applications in offices, homes and college dorms -- places where many small businesses get their start.

    "My sense is that for [IBM] to get into this marketplace, they are going to have to do something really profound and innovative," he notes, "because they are going to have to get into the hearts and minds of the average Joe. That's who's working at midmarket companies."

    Ellen O'Brien, a former senior editor at CIO Decisions, is now a senior editor at Storage magazine. Write to her at eobrien@techtarget.com.


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    Internet Unplugged

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    P> As separate strides have been made in mobile communications and the Internet over the past year, it was fated that the two would converge. Commercial and government groups are developing protocols, setting standards and devising products that will enable people to use the Internet while on the go. Using the Internet for mobile communicating and research is something that will become a reality in 1996, said Charles Perkins, an IBM researcher based in Hawthorne, N.Y., who specializes in this area. "The Internet has trillions of bytes of data that can be placed at your service," Perkins said. "Mobilizing that data will make life easier."

    Perkins said researchers are now at a point where such technology is ready to market. But it hasn't been a simple process. Because Internet users find each other through their Internet protocol addresses, the computers get confused if the location is moved. For mobile Internet, then, a two-step process must be used: The data or message must first go through a "home agent" computer in the place where the machine usually is, and then the information is sent on to the remote location through a variety of means -- satellite, devices called "information stations" or even personal communications services networks.

    The result, said Perkins, is seamless communication.

    One of the more ambitious mobile Internet projects is now being conducted by Dr. Tomasz Imielinski and Dr. D.R. Badrinath at Rutgers University, New Brunswick, N.J.

    Called "Dataman," their system would let portable computer users access the Internet from virtually anywhere -- an airport, a shopping mall, a car. Imielinski said he expects people to use wireless Internet as a way to manage information.

    For example, someone could find out where taxicabs are in a certain area, or locate the nearest police station.

    There are many possibilities. "You will say you're hungry and the computer will tell you where the nearest pizza place is," Imielinski said.

    Information stations -- essentially transmitters -- would be placed at certain locations, the way automated teller machines are spread throughout a city.

    Each would serve as a wireless kiosk that would be able to process the information.

    There is now a prototype of the system, but Imielinski said he is several years away from introducing it to the mainstream.

    The Rutgers professors have received a $1.6 million grant from the Defense Department's Advanced Research Projects Agency and $600,000 from the National Science Foundation to help their work on the Dataman project.

    "It may look like science fiction, but it is possible," said Imielinski.

    Separately, ARPA has launched a research effort called the Global Mobile InfoSystems program, or GloMo.

    "The goal is that results from this program and other federally funded initiatives be integrated into commercial products, which can then be integrated into the next generation systems," according to ARPA's World Wide Web site ( http://www.ito.arpa.mil/researchareas/defense_information_enterprise_technologies/global_mobile_infosystems.html ).

    The Internet, satellite systems and personal digital assistants are expected to be part of the wireless mobile environment.

    The government wants to use mobile technology because networks with a fixed base station, such as cellular, don't work well in emergency situations where networks need to be set up instantly.

    Specifically, ARPA hopes mobility will help it in a project to digitize the battlefield. Now, lower level commanders use a "push-to-talk" radio, similar to the kind used in World War II.

    The future digital battlefield will have a mix of terrestrial and space-based communications to handle voice, data and imagery, ARPA said.

    While some of these projects may only be in development stages, other less complicated mobile Internet systems are beginning to show up in the commercial market.

    Sony has already started to roll out products as part of its new subsidiary, Sony Personal Information Co., San Jose, Calif., which develops mobile communications offerings.

    One such product is Sony's Magic Link personal communicator, which includes access to Vienna, Va.-based America Online, e-mail and travel information.

    Magic Link uses a technology developed by Active Paper, Austin, Texas, that allows wireless access to the Internet e-mail system. "Users have typically been bound to the desktop for all their Internet communication needs," said David King, CEO of Active Paper. "[Our] products get Internet connectivity off the desktop and into the hands of mobile consumers."

    Now that the technology is here, it is a question of how soon customers will want it and what they will use it for.

    "We will see a gradual migration of Internet users to wireless," predicted Imielinski.

    So far, potential customers like the idea of getting up-to-the-minute information, such as stock quotes, no matter where they are. People also like the ability to get directions from a combination of Internet information and Global Positioning System technology while they are in their car.

    Eventually, said Imielinski, information could be downloaded by satellite as often as needed, with the most sought after data broadcast most frequently. "You could compare it to a TV guide," he said.

    Part of the attraction will be the price. Perkins said wireless Internet products could eventually be made as cheaply as television remote controls.

    Mobile Internet will help people in the way that other forms of mobility, such as cars and highways, have contributed to our society, he said. "It's there to be used, like the roads."

    There are concerns, however, namely privacy and security. It is easier for someone to steal information by tapping into the same frequency from a car in the next lane than breaking into a desktop account.

    The Dataman system somewhat ominously depends on knowing where the user is to give him information, such as the location of the nearest hospital.

    And do people really want to be tracked down no matter where they are and do they want the ability to work 24 hours a day? Imielinski said he has a colleague who half-jokes about "the terror of anytime, anyplace."


    IBM Announces New Programs, Services and Incentives for SOA Business Partners | killexams.com real questions and Pass4sure dumps

    No result found, try new keyword!IBM is also supporting Business Partners in the creation of new SOA Solution Galleries. These dedicated SOA centers will offer technical resources, demos, and marketing materials for customers on thei...


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