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000-884 | IBM Tivoli Identity Manager Express V4.6 Specialist

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000-884 - IBM Tivoli Identity Manager Express V4.6 Specialist - braindump

Vendor IBM
Exam Number 000-884
Exam Name IBM Tivoli Identity Manager Express V4.6 Specialist
Questions 100 Q & A
Recent Update February 19, 2019
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000-884 exam Dumps Source : IBM Tivoli Identity Manager Express V4.6 Specialist

Test Code : 000-884
Test Name : IBM Tivoli Identity Manager Express V4.6 Specialist
Vendor Name : IBM
Q&A : 100 Real Questions

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IBM IBM Tivoli Identity Manager

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  • IBM identity and access administration: assembly Required | killexams.com Real Questions and Pass4sure dumps

    consumers say IBM's identification and access administration software can assess the credentials of lots of clients with out breaking a sweat—notwithstanding some add that setting up Tivoli identification supervisor left them soaking wet with perspiration.

    United Parcel service started deploying id manager on the conclusion of 2002, as a means to immediately distribute guidance about which programs each and every of its 350,000 employees is allowed to entry. Paul Abels, manager of security coverage and approach at UPS, says getting the system into production required extra work than the enterprise predicted. "it be no longer a trivial component to bring in," he says. "A product like this takes a significant effort to put into effect and combine."View the PDF -- turn off pop-up blockers!

    The main challenge for UPS: establishing the required identification supervisor agents on hundreds of servers, distributed world wide, on lots of operating programs, together with windows, three sorts of Unix and IBM's OS/four hundred.

    In 2002, the State of Michigan also struggled to roll out id supervisor. Girish Salpekar, supervisor of technical support in the state's information-know-how branch, says the product requires several accessories, together with IBM's directory server, WebSphere software server and DB2 database, each and every a complex piece of software in its personal appropriate. After a few weeks with out success, Salpekar's neighborhood enlisted IBM world features to finish the job. "We couldn't have finished it ourselves," he says. "We advised IBM they deserve to make it less demanding to install."

    IBM says or not it's labored to improve id supervisor, which it acquired with the acquisition of privately held Access360 in September 2002. The installing technique "is not as clean as we would like it to be today," says Joe Anthony, application director for built-in identification administration at IBM.

    once put in, each identity manager and access supervisor have been extraordinarily good, says Jaime Sguerra, chief architect at Guardian life coverage company of america: "We feel very comfy with the safety and efficiency of the items."

    nevertheless, huge Blue has a little of work to do, Sguerra says. For one element, customizing the "normal" interface of identification supervisor requires some added net programming. "or not it's no longer a showstopper," he says. "it's a 'nice-to-have' feature." Anthony says IBM is due to the fact adding the capability to regulate pages without delay within identification manager in future releases.

    IBMNew Orchard Rd.,Armonk, the big apple 10504(914) 499-1900www.tivoli.comTicker: IBM (NYSE)personnel: 319,273

    Al ZollarGeneral manager, TivoliNamed head of Tivoli software neighborhood in July 2004. previously everyday supervisor of IBM's iSeries server line and its Lotus collaborative application community. He joined IBM in 1977 as a systems engineer trainee.

    Arvind KrishnaVP, Provisioning and security construction, TivoliResponsible for surroundings the technical approach for IBM's protection and identity management products. in the past was director of information superhighway infrastructure and computing utilities research at IBM's Thomas J. Watson analysis core.

    ProductsTivoli entry supervisor allows for handiest licensed clients to entry internet purposes, server operating programs or middleware. Tivoli id supervisor stores tips about consumer access rights and distributes it to handle aspects (equivalent to entry manager); the application also enables users to reset their personal passwords.

    Blue go and Blue take care of of MinnesotaDané SmileyDir., commercial enterprise safety(651) 662-8000Project: health-coverage provider shops information on its 4,500 personnel in id supervisor.

    Knights of ColumbusGeorge DobbsChief Architectgeorge.dobbs@kofc.orgProject: Fraternal society and coverage carrier makes use of access manager to deliver authentication for its portal, according to IBM WebSphere, for 1,four hundred agents.

    State of MichiganGirish SalpekarMgr., Technical Supportsalpekar@michigan.govProject: The Michigan infant Immunization Registry provides access to twenty separate purposes with a single sign-on through access manager.

    Guardian lifestyles InsuranceJaime SguerraChief Architectjaime_e_sguerra@glic.comProject: entry manager and identification supervisor offer protection to the assurance enterprise's intranet, accessed via 5,000 employees, and a portal for valued clientele to investigate claims and different information.

    WhirlpoolMichael R. MurphySenior Technical Analystmichael_r_murphy@whirlpool.comProject: home home equipment maker outlets suggestions on 30,000 personnel in identity manager.

    United Parcel ServicePaul AbelsMgr., security policy and approach(201) 828-3602Project: package-birth company makes use of identity supervisor to give a single aspect to manipulate access rights for 350,000 employees.

    Executives listed listed here are all users of IBM's products. Their willingness to talk has been established by Baseline.

    2004 2003 2002 salary $96.50B $89.13B $81.19B Gross margin 37.three% 37.0% 37.three% operating salary $12.03B $10.87B $7.52B web income $eight.43B $7.58B $3.58B web margin 8.7% 8.5% four.four% income per share $4.93 $4.32 $2.06 R&D expenditure $5.67B $5.08B $four.75B

    * Fiscal yr ends Dec. 31Source: company studies

    complete property - $109.18BStockholders' fairness - $29.75BCash and equivalents‡ - $10.57BLong-time period debt - $14.83BShares fabulous - 1.69BMarket cost, 1/31 - $154.63B

    ** As of dec. 31, 2004, apart from as mentioned‡ includes brief-time period investments


    report: IBM #1 in international id and access management application salary | killexams.com Real Questions and Pass4sure dumps

    July 23, 2007 • accurate reports

    IBM (NYSE: IBM) these days announced that analyst company IDC has ranked IBM as the global earnings share leader in the identity and access management software industry in accordance with total profits for 2006, thanks partly to the power of key offerings equivalent to Tivoli identity supervisor, Tivoli access supervisor and Tivoli Federated id manager.In its July 2007 document, IDC ranks IBM because the global chief for the primary time, surpassing CA, which led in 2005. in accordance with the impartial report, IBM led all others with a 12.2 p.c profits share in 2006, a increase of 10.6 p.c from 2005.

    IDC experiences that complete worldwide earnings for identity and entry management reached basically $three billion in 2006 and is forecast to reach more than $4.9 billion through 2011. IDC defines id and entry management as a comprehensive set of options used to establish users in a equipment — similar to employees, purchasers and contractors — and control entry to components inside that gadget by associating person rights and restrictions with their centered identification.

    IBM Tivoli entry manager for commercial enterprise Single signal-On is one such providing that acts like a password concierge service. With it, users log-in with a user name and password as soon as, and the software immediately enters in subsequent user names and passwords as additional programs — reminiscent of e-mail, computing device functions and hosted companion solutions — are accessed. The software also makes it possible for clients to reset their personal passwords in the event that they are forgotten or expired, doing away with the need to call a helpdesk.

    Rohm and Haas, a world materials company with customers in more than one hundred international locations, expects this access administration utility to increase employee effectivity and supply appreciable cost savings on IT support. With greater than 14,000 password-related calls to its assist desk last 12 months, and an average of 15 minutes of misplaced productiveness per password incident, Rohm and Haas determined to streamline password management for their 14,000 personnel.

    After an common look at various of 1,000 clients at first of 2007, Rohm and Haas deployed IBM Tivoli access manager for enterprise Single sign-On to its final employees this June.

    “We alerted our help desk before rolling out IBM’s single signal-on software to our final 13,000 personnel and firstly notion our programs administration server had failed when we obtained less than 10 related calls on launch day,” referred to Scott Megill, commercial enterprise Architect & software manager, Rohm and Haas. “truly, we had a smooth transition, and over the subsequent couple of days we monitored a ramp-up of users storing passwords at a normal of six per worker, and we predict that to develop.”

    The IDC document notes that IBM emerged because the 2006 market leader while it acquired security and compliance utility agencies Micromuse and Consul risk management (announced in December 2006 and closed in January 2007). IBM also launched updates to a couple of of its broadly deployed key products, together with Tivoli Federated identification supervisor, Tivoli listing Integrator and Tivoli access supervisor for working programs, and it launched Tivoli security Operations supervisor, a security adventure management solution leveraging Micromuse technology.

    additionally, in 2006, IBM announced the provision of Tivoli identity supervisor and Tivoli Federated identification manager for the IBM gadget z mainframe besides new entry-level products geared to the identity administration wants of small to medium-sized organizations — Tivoli identification manager express and Tivoli Federated identification manager enterprise Gateway.

    “A turning out to be variety of shoppers of all sizes are trying to find id and entry management options to assist automate the system of managing and securing entry to their constructive records,” said Al Zollar, standard supervisor, IBM Tivoli utility. “IBM is committed to presenting main technologies to assist relaxed our consumers’ choicest property, lessen their IT charges and increase their general information governance and risk administration courses.”

    IDC’s July 2007 Market analysis record titled, “international id and entry administration 2007-2011 Forecast and 2006 seller Shares” (Doc #207609) is authored with the aid of Sally Hudson and John Crotty. IDC is a leading provider of research and evaluation on the international counsel expertise and trade.

    For greater information on IBM, please talk over with www.ibm.com and for Rohm and Haas, www.rohmhaas.com.

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    Concerns over rising cases of e-fraud | killexams.com real questions and Pass4sure dumps

    The cash-less banking initiative created by the Central Bank of Nigeria (CBN) to reduce transaction and currency management costs is threatened by fraud and inefficient technology deployed in banks. The policy, billed for national roll-out on July 1, faces severe backlashes from bank customers, reports COLLINS NWEZE

     Nothing forewarned Sunday Chukwu, a Mushin, Lagos tyre merchant of the problem he would soon face. That Saturday, a customer bought goods worth N120,000. The customer said he had no cash and requested his account details to transfer the money. He said: “He typed the number on his phone and within few minutes, I got transaction alert from my bank – First City Monument Bank (FCMB). The alert showed that N120, 000 had been credited to my account. So, he took the goods and went away.

    “The next working day, which was Monday, I went to the bank to withdraw the money but it was not there. My account officer showed me my last transaction detail, and informed me that the alert on my phone was not from the bank and that it was a fraud. That was how I lost the money and all efforts to trace the fraudster failed.”

    Chukwu released the goods because the alert showed his previous account balance and the new deposit by the customer. That, he said, was an indication that the fraudster was collaborating with an insider from the bank. “Up till today, I have not recovered that money,” he told The Nation.

    That horrible experience, Chukwu noted, has made him to always insist on taking cash no matter how well he knew the customer. His verdict was that banks are not ready for cash-less banking, which is set for nationwide roll-out on July 1. He said such policies worked in other countries because there is trust and lenders have taken measures to secure their platforms against fraudsters.

    But, Head Corporate Communications at FCMB, Louis Ibe, told The Nation that the hitches could have been caused by a network problem. He said such problems exist everywhere, and promised that the lender would find out what happened. The Managing Director, Park and Carry Limited, Ekwueme Emeka, does not use ATMs because of fear of insecurity.

    “I don’t use ATMs. I make my transaction through cheques and withdrawal booklets. It is much quicker and less stressful. Poor network quality remains a major issue that reduces my confidence in e-payment. Sometimes, you go there, slot in your card and nothing comes out but your account is debited,” he said.

    Chukwu said the July 1 date for nationwide roll-out should be reconsidered because all parties to the project are not ready. That position came after he lost N120, 000 to fraudsters who bought goods from him and decided to pay through mobile money transfer. In spite of all the arguments in its favour, some bank customers are equally not comfortable using ATM.

    Mrs. Olatunji Alima, an egg distributor based in Lagos, is one of such customers. Alima said she has been using ATM since 2012, but does not feel safe with it anymore.

    “I own a boutique and I am also a sole distributor of eggs. It has been two years now. I don’t feel secure using the device anymore because robbers are attacking ATM subscribers daily at the point of withdrawal. I am always scared of using my ATM cards,” she said. Alima recounted a time when the ATM card simply refused to work.

    “There was a time I came to withdraw money to pay off a debt, as I slotted in my card, it refused to neither slip out nor pay me. It was a bad experience. I am always very careful and time conscious every time I am about to make withdrawals from ATM. That is why I do not withdraw in the night. Anytime past 6:00 pm, I don’t get close to the ATM,” she said.

    She called for more security on the part of the banks. “I know they are trying their best but they need to do more in terms of security provided for withdrawers and less technical difficulties should be expected,” she advised.

    Like Alima, Damilare Oshibajo, a technician, and Jeremiah Amaukwu, an information technology specialist, are also not comfortable using ATM. Oshibajo conceded that though ATM has made banking easier for Nigerians, but regretted that dispensing error is a major challenge. “The other day, I wanted to withdraw N20, 000 from the ATM. The machine debited my account but did not dispense the cash. I was told it will reverse the transaction within 24 hours. It never did until after 21 days,” he said.

    Amaukwu said there were several times when his account was debited and the money was not dispensed, a situation he described as worrisome. “It was N10, 000 they took from my account. I did not get it back until two months after,” he said.

    A cashier at SMAT Electronics, Computer Village, Lagos, Maureen Onyekachi, told The Nation that poor network in the use of e-payment channels and the 1.25 per cent charge on merchants’ accounts when PoS is used have depleted some of the benefits that come with the system. She said the merchant fee wouldn’t have mattered if the network were to be seamless and trusted by customers. She narrated that on several occasions, customers got debit alerts after paying through PoS, but at the merchant’s end, the transactions were declined. Onyekachi said although such hitches were always resolved between the customers and their banks, they create doubts on the feasibility of achieving a viable e-payment system in the country.

    “Remember we pay 1.25 per cent fee for every successful transaction done via PoS, which translates to N125 for every N10,000 transaction or N1,250 for every N100,000 transaction. Still, that wouldn’t have mattered if the networks are working well,” she said.

     

    Cash-less banking

    The CBN launched the Cash-less Nigeria Project in Lagos State, in January 2012 and extended the policy to the Federal Capital Territory (FCT), Abia, Anambra, Ogun, Kano and Rivers States in June 2013. The policy was initiated against the backdrop of cash dominance in the payments system, a development which encouraged the circulation of huge sums of money outside the banking system and imposed huge currency management cost on the economy.

    The policy was meant to ensure price stability through effective monetary policy; sound financial system and efficient payments system. It was a critical part of the payment system modernisation, designed to promote the use of Automated Teller Machines (ATMs), Point of Sale (PoS) terminals, web payment, online transfers and even mobile money in banking transactions instead of relying on cash.

    CBN Governor Godwin Emefiele, on June 5, removed the three per cent charge on cash deposits above N500, 000 for individuals and N3 million for corporate customers which are the sanction prescribed for defaulters but said the nationwide rollout will hold.

    Former CBN Deputy Governor, Operations Tunde Lemo, who oversaw the cashless policy for the first two years after its introduction, admitted that there are challenges with the epayment system but denied that most of the PoS terminals are not working effectively. He said there are challenges about bandwidth of the telecommunications service providers. “We spoke to the service providers on the need to improve bandwidth which they did and we saw improvement in the Lagos area. We have started talking to NICOMSAT, and they did a test-run in Lagos area and we are satisfied about their proposition.

    So within the next few weeks, you will notice improvement in connectivity in Lagos area at least,” he said. Lemo said some supermarket attendants sabotage the system and tell customers that the PoS is not working because paying through the machine denies them the access to tips or free left over cash of N20 or N40 from customers.

    “In one of our meetings with the merchants, we have told them to building some reward system that will still allow the attendants access to the free change they get from customers even as tips without compromising the standard of service. When we do that, you will discover that these things work,” he said.

     

    Banking security fears

    Such concerns over banking security have put wide embrace of e-payment channels in abeyance. A recent survey by Visa International showed that high net worth account holders neither own nor use ATM cards. The study revealed that people that earn below N500, 000 per annum, which form 47 per cent of its respondents, own and are regular users of debit cards, including for online purchases. It showed that the higher people earn, the less they own and use their debit cards. Majority of the rich, it said, think that avoiding debit cards is the best way to stay protected from online frauds.

    Data obtained from the CBN result for 2012 showed the bank received and processed 6,274 complaints, via e-mail on various financial crimes, particularly advance fee fraud. There were 4,527 cases of fraud and forgery involving the sum of N14.8 billion and $1.6 million. The CBN also received and investigated four complaints against the commercial banks even as the issues were promptly reported to the law enforcement agencies such as the Economic and Financial Crimes Commission (EFCC) for investigation.

    Globally, estimated credit card fraud stood at $11 billion in 2012, making it one of the most significant criminal developments in modern times. Nevertheless, Managing Director, Happy Man Magnificent Ventures Limited, Celestine Enemuo, is of the view that Nigeria’s evolving cashless policy is good, but he puts the blame for the present skepticism over electronic-based payment squarely on the shoulders of banks and the CBN. He noted that these institutions have not been able to create the right awareness for the policy.

    He also lamented the inefficiency associated with the implementation of the policy, adding that fraud and theft are the biggest challenge with the policy.

    “Sometimes, the ATMs will send you alert saying, transactions not completed, but you will get alert showing that you have been debited. And for you to go to your bank to reclaim your money, it will take you time, energy and resources,” he lamented, adding: “But if they can emulate practices in other countries, it will be good.”

    He said most Nigerians were not fully aware of the need to keep their passwords secret, and going nationwide will worsen the problem. “I want the CBN to give more time during which people will be educated, and banks fortify their technology because of challenges that will follow nationwide rollout,” he advised.

    Enemuo said customers whose funds were kept by banks because of poor services, should be paid interest on the money. “I prefer online transactions, but for the security challenge. Again, I have requested for PoS machine from my banks for the past one year from Diamond Bank and Zenith Bank and the banks are yet to supply the device. They said I should wait for them to retrieve PoS from customers who secured them, but are not using them,” he said.

    He said these hitches should prompt the CBN to extend the nationwide rollout by one year and monitor banks’ preparatory moves. For him, the real victims of the policy were bank consumers.

     

    How safe are ATMs?

    According to experts, Nigerian banks are using an outdated Microsoft Windows operating system, which is vulnerable to hacking, for their operations. This is partly responsible for the frauds associated with their operations. Microsoft Nigeria said 95 per cent of all ATMs which run on Windows XP operating system are vulnerable to hacking. General Manager Microsoft Nigeria, Kabelo Makwane said machines that run on outdated operating systems do not receive security updates are the easiest to hack.

    He added that non-migration to the Windows 8 can open the banks up for potential security vulnerability and threats. He said Microsoft stopped issuing security patches and updates for bugs in the Windows XP system from the 8th. The chairman of the Committee of e-Banking Industry Heads (CeBIH), Chuks Iku, said banks were discussing with Microsoft Nigeria to extend security features in Microsoft XP on ATMs. This followed the expiration of the April 8 deadline set by Microsoft for users of Windows XP to migrate to Windows 8 Operating System (OS).

    Fraud cases

    The National Drug Law Enforcement Agency (NDLEA) had in February, arrested a man with 107 ATM cards at the Murtala Mohammed International Airport in Lagos. The ATM cards were discovered in the man’s luggage during the outward screening of passengers travelling to Istanbul, Turkey aboard Turkish Airlines. It was discovered that the man also had two international passports bearing photographs of him, but with different names.

    “He had a Nigerian passport with the name Funsho Oladimeji Babatunde and a Turkish passport with the name Kosar Kursat, both bearing his photographs. The cards found in his luggage are 68 Citi MasterCard cards and 39 Citi Visa cards,” The NDLEA Airport Commander, Mr. Hamza Umar, said. The agency said the cards were believed to be used for fraudulent purposes, since he was not an authorized agent.

    Also, last year, the EFCC arrested two undergraduates for an alleged N2.05 billion fraud at an old generation bank. They allegedly used Oracle’s ‘flexicube’ software to access a bank’s database and fraudulently transferred various sums of money. Chief Executive Officer, Forenovate Technologies Ltd, Don Okereke said cybercriminals were using skimming and trapping devices to steal credit/ debit card details of individuals without such persons knowing. He said there have also been several cases of online account takeover, where an unauthorised party gains access to an existing account by stealing the access codes and conducting illegal funds transfer to a designated account.

    “In today’s increasingly connected world, convenience, speed, technology adoption, and payment options allow people and businesses to conduct online financial activities with ease. Fraudsters are taking advantage of this trend, fleecing customers of their funds. “A leading bank has been bragging of its capacity to open instant bank accounts via Facebook. I advise banks not to sacrifice security and safety of their customers for speed,” he said.

    Okereke said a large number of bank customers are illiterates who are yet to be accustomed to the dictates of cashless banking and all the issues associated with it. He said many of these customers lost confidence in their banks after many reported cases of people losing their money to fraudsters. “There is also another category of discerning, security conscious Nigerians who are abreast with the weaknesses inherent in cashless banking. For instance, I am yet to download any of my banks mobile banking Apps because of security concerns,” he said.

    The General Manager, IBM Africa, Taiwo Otiti, said these happenings led Visa International and other global payment firms to increase sophistication of technology deployed in Nigeria. He said during an interview at the IBM headquarters in Lagos: “The standard for Visa in Nigeria is the strictest in the whole payment system worldwide. The Visa stipulated a very, very high standard for Nigeria.

    “We have seen syndicates work with internal staff of banks to transfer funds to fraudulent accounts. The easiest way is to get a normal card, open an account and get someone internally to transfer funds into the account. The funds are withdrawn mainly through the ATMs.”

    Otiti explained that in other cases, online fraudsters could compromise a customer’s account by cunningly demanding his token. “They can send you a mail asking you to generate a token, and you would be unwise to oblige them. Remember, each time you generate a token, the system in the bank waits for further instruction that would come either from the fraudster, or from you,” he said.

    The Chief Executive Officer, New Horizons Nigeria, an IT-security and business solutions company, Tim Akano, said these happenings showed that banks are still vulnerable to hacking, nearly two years after migrating to chip-and-pin technology from magnetic stripe cards. He said banks remain in very delicate condition, with high possibility of losing huge sums to fraudsters, especially through the collusion of insiders. Akano said it is the duty of banks and global payment companies to ensure data security and protect cardholders from fraud, while achieving electronic payments that are safe, simple and secure.

    CBN’s position

    Aware of these dangers, the CBN has decided to set up a five-year Information Technology (IT) Standards for banks. CBN’s Director, Information Technology, John Ayoh, said the exercise would help banks identify and adopt global IT standards that address industry problems. He said banks were expected to implement the plan on continuous basis and in accordance with set timelines.

    CBN’s Director, Banking Payment and Systems Dipo Fatokun said the introduction of chip-and-pin payment cards have led to drastic drop in ATM card fraud. He said the CBN and other relevant institutions have been able to reduce card frauds considerably by instituting ATM Fraud Prevention Group and the Nigeria Electronic Fraud Forum (NeFF). The groups are to enable banks to collaboratively share data on fraud attempts and proactively tackle them to reduce losses.

    According to Fatokun, the CBN, instructed banks to set and implement mandatory daily limits for ATM cash withdrawal, while other related transactions, including PoS and web purchases should be subjected to stringent limit as agreed and documented between the banks and customers. He said it was the responsibility of the banks to ensure that a trigger was automatically initiated when limits were exceeded.

    CBN’s Deputy Director, Banking Supervision Ibedu Onyebuchi said banks have to wake up to the realities of cyber fraud and boost their IT formations in a way that hackers would not be able to penetrate, and when they do, their acts would be easily tracked and checked. Onyebuchi said banks have to improve on their IT, ensuring that they were not just rolling out e-payment products and channels, but also protecting their customers who use such platforms. “We cannot continue to roll out echannels without securing them. Transactions have moved from the banking halls to the e-channels. Therefore, we must control all aspects of these channels, both internally and externally,” he advised.

    He said by strengthening IT in banks, management would be sure that depositors’ funds were secured and the customers too would be confident that their deposits and online transactions were protected. Phillips Oduoza, Group Managing Director, UBA Plc, says any serious banking institution that wants to succeed in this digital age cannot afford to ignore information security as any major compromise of bank’s system and network has potentials for colossal damage. He says no amount spent on banking security is too much, given the dangerous consequence of inaction.

    Biometric Project Manager at NIBSS, Oluseyi Adenmosun, said the introduction of Bank Verification Number (BVN) by the CBN was to frustrate fraudsters. He said the project, which is part of the $50 million biometric contract awarded to Dermalog, a German-based IT firm, would make it extremely difficult for the fraud perpetrators to succeed. “It will not completely eliminate fraud, but it will cut it to the barest minimum,” he said.

    What global payment companies have to say

     Visa Country Manager in West Africa Ade Ashaye said the firm invests heavily in advanced fraud fighting technologies and continues to develop and deploy new and innovative programmes to mitigate fraud and protect cardholders. Ashaye said in an interview with The Nation that the global payment firm’s efforts have helped keep fraud rates steady near historic lows, enabling account holders to use Visa with confidence. “In fact, with technological innovations and advances in risk management, global fraud rates have declined by more than two-thirds in the past two decades. VisaNet has an enhanced ability to identify fraud on individual accounts and coordinated attacks on multiple accounts across the system, enabling issuers to stop potential fraud at checkout, before it occurs,” he said.

    He said the firm’s advanced authorisation tool analyses and scores in real-time, every transaction for fraud potential. Risk scores are based on a global view of fraud and spending patterns across the entire network providing an analysis of fraud trends.

    “In less than one second of processing, the Visa network can analyse transactions and provide risk scores accurately. This speed and clarity help issuers prevent fraud from occurring in the first place, rather than just reacting to fraud after it occurs,” he said. Also, Visa, MasterCard and American Express have proposed using “digital tokens” instead of account numbers for processing purchases made online and with mobile devices. Tokens provide an additional layer of security and eliminate the need for merchants, digital wallet operators or others to store account numbers.

    Interswitch, owners of Verve card, explained that as a second layer of defence, it has also introduced Scorebridge, a fraud management system that enables Electronic Financial Transaction (EFT) messages to be processed through predefined Artificial Intelligence. This helps determine the transaction’s risk and probability of a fraud. Visa remains biggest payment network, with $4.4 trillion in purchases and 74.4 billion transactions in 2013. It, however, lacks direct hooks to consumers as it has to work through banks. MasterCard recorded $3 trillion in purchases on 45.5 billion transactions.

    Way out

    The Nigeria Interbank Settlement System (NIBSS), collaborating with banks, is working out modalities that will ensure that customers that use their e-payment cards to pay for goods and services on PoS terminals and web platforms get cash refund of 50 kobo for every N100 spent. Iku, who disclosed this, said lenders are serious about the offer, as they look at more ways of rewarding users of e-channels like PoS, Automated Teller Machines (ATMs) or even web payments. The removal of N100 ATM fee on other bank’s machines was also meant to encourage more people to embrace e-channels.

    But after these carrots, also comes the stick. In most banks, withdrawing less than N100, 000 across the counter now attracts a surcharge. Customers are expected to use ATMs or make direct online transfer into beneficiaries’ accounts. Iku said despite these approaches, majority of bank customers still prefer cash transactions, mainly because of fear of losing their money in what they see as unsecured platforms.

    Vice President, IBM Tivoli Storage, Software Group, Steve Wojtowecz advised banks to adopt efficient and quality banking software despite their high cost to effectively fight fraudsters.

    Wojtowecz who spoke at the Edge 2014 conference organized by IBM in United States said that banks should ensure that people responsible for data security are highly efficient to achieve maximum protection.

    He said the cost for acquiring software will be upset in a matter of months from efficiency and security benefits. He advised banks to acquire several layers of data security and authentication so that should one layer fail, the other can sustain their operations. “There are many mechanisms a bank can implement to limit fraud, including having several layers of data security and authentication, because preventing fraud is very difficult. Limiting fraud is the best case option at the moment,” Wojtowecz said.

    Chief Executive Officer, Primex Background Check Limited, Frank Oyorhigho said most bank fraud takes place with internal connivance. “It is the rat inside that tells the rat outside that there is food in the house” he said proverbially.

    He advised banks to ensure that they know their prospective employees beyond the qualifications and abilities. Banks, he said, are also expected to check in-between the lines, their attitudes, pedigree, integrity and where have worked before. “Having enough information about such employee like knowing the guarantor, village among others also serve as a serves as a check. It will check the employer. There are some people who cannot work in a particular industry because of their previous activities. They have been blacklisted,” he said.

    Oyorhigho said a situation where the prospective employee is the one that takes the reference letter to the referee is not right because the report will be subjective. He said independent background check brings objective report but regretted that over 80 per cent of the banks do not employ independent verifiers to do the background checks for prospective employees. “Banks do not have the time, and also do not want to spend money conducting accurate background checks, and this is affecting fight against fraud,” he said.

    Also, CBN Director, Banking Supervision, Mrs. Tokunbo Martins had in a letter to banks and discount houses titled: “The Need for the CBN Prior Clearance of Prospective Employees of Banks’ directed the lenders to always obtain its written approval before employment. The order was meant to prevent recycling of workers that had been indicted, terminated or dismissed for fraud and other acts of dishonesty within the industry.

    Speaking at the 2014 Committee of Chief Compliance Officers of Banks in Nigeria (CCCOBIN) held in Lagos, CBN Deputy Governor, Financial System Stability Adebayo Adelabu said Nigeria has adequate legal and regulatory measures that should address breaches to the Know Your Customer (KYC), Customer Due Diligence (CDD) and Enhanced Customer Due Diligence (EDD) provisions.

    “It is the application of these KYC provisions that are meant to reveal illegitimate sources of funds and trigger investigation by relevant stakeholders that matters. Like in many developing countries, compliance has been a major regulatory challenge in Nigeria,” he said. Adelabu said the 2013 Global Fraud Report showed Africa has the largest fraud cases. Among other regions surveyed, Sub-Saharan Africa scored 77 per cent as the zone with the most prevalent fraud problems.

    For physical assets thefts, it scored 47; corruption, 30 per cent; regulatory or compliance breaches, 22 per cent; internal financial frauds, 27 per cent and misappropriation of organisational funds, 17 per cent. It also showed that 2.4 per cent of the regions revenues are lost to fraud. He disclosed that Global Economic Crime Survey 2014 by PWC Global showed that fraud, identity and password infringement and accounting fraud have damaged the reputation and integrity of financial institutions and also discouraged honest investors. “These practices have caused loss of jobs, loss of retirement benefits, untimely death and closure of businesses. They continue to affect the stability of financial institutions as well as economic growth of the country,” he said.

    Adelabu said the practice of placing high value on the accumulation of wealth without regard to its source, continuous advancement in technology without commensurate emphasis on capacity building; inadequate laws or poor implementation of legal/regulatory provisions and insatiable appetite for wealth among others are fueling fraud, poor staff recruitment processes and weak internal controls are also to blame for rising cases of fraud.

    Programme Director, Nigeria Leadership Initiative (NLI) Anthony Ubani said the solution to the e-payment crisis is that people in charge of processes should be rooted in values. That way, he said, it will be difficult for them to compromise the system. “In a society where morals and values have broken down, there is nothing that will work, be it technology or policies because it is the people that will execute them. If you bring someone that lacks values to execute a laudable policy, he will compromise the entire process. Nigeria’s problems have not been lack of ideas or policies, or programmes or plans, but lack of value-based leaders,” he said.


    Understanding Tivoli Access Manager for WebSphere Application Server | killexams.com real questions and Pass4sure dumps

    J2EE Security provides a mechanism called EJBRoles that can be used to provide security for applications running in J2EE-compliant application servers, including WebSphere Application Server. Use of EJBRoles requires that users, or groups of users, be mapped to EJBRoles so that WebSphere can perform security checks when applications are running. It is common to find several WebSphere environments in a large organization. Management of EJBRoles across these environments can become complex and expensive.

    IBM's Tivoli Access Manager provides a software component that can be integrated with WebSphere Application Server to provide centralized management of EJBRoles. When WebSphere is configured with this component it relies on Tivoli to determine if access to an EJBRole is allowed. This article describes how Tivoli Access Manager (TAM) for WebSphere Application Server works with WebSphere on distributed platforms. For the purposes of this article, I used WebSphere Application Server v4 with Fix Pack 3, and Tivoli Access Manager v4.1 with no fix packs.

    IBM provides a range of solutions within the Tivoli Access Manager family that build to form a comprehensive security management and enforcement environment that extends from Web applications to messaging applications and the operating system platforms on which they run. IBM's WebSphere Application Server (WAS) is a high-performance and scalable transaction engine for dynamic e-business applications. Using WAS coupled with Tivoli Access Manager, customers can finally build tightly integrated, centralized identity management solutions that can protect their J2EE, Web, and legacy resources.

    More on EJBRoles and J2EE SecurityBefore describing how TAM for WAS works, it is worth spending a few moments to explain EJBRoles in a little more detail.

    An EJBRole typically identifies a logical resource of some sort. Using a bank as an example, different types of employees, such as tellers and managers, have different roles. For instance, a manager may be authorized to withdraw larger amounts of money than a teller. In years past, an application would perhaps hard-code some test to determine if the user running the application was a teller or a manager, or instead look up the user in a table.

    EJBRoles allow a Java programmer to use a programmatic or declarative approach to security. For example, a programmer could define two EJBRoles, Teller and Manager, and create two different methods in an EJB, called handleLargeAmounts and handleSmallAmounts.

    Declarative SecurityThe developer would specify in the deployment descriptor that users have to be authorized to use the "Manager" EJBRole in order to invoke the "handleLargeAmounts" method, and users have to be authorized to use the "Teller" EJBRole to invoke the "handleSmallAmounts" method. This approach is called declarative security. A servlet can also be protected with an EJBRole, meaning that before an authenticated user can invoke a servlet, the user must be authorized to the EJBRole that protects the servlet.

    When a method that has been marked with an EJBRole is invoked, it is up to WebSphere to determine if the user running the application is authorized to that EJBRole.

    Programmatic SecurityIn the programmatic approach, some sort of logic test in the code is used to determine if the user running the application is authorized to run a section of the code. This can be done by using the statements isUserInRole (for use in a servlet) and isCallerInRole (for use in an EJB).

    When these statements are executed, it is up to WebSphere to check if the authenticated user is authorized to a particular EJBRole. WebSphere returns a value of true or false to the application to indicate the result of the authorization check. To enable this programmatic approach, role names need to be mapped to EJBRoles in the deployment descriptor.

    Without Tivoli Access ManagerWhen you are running WebSphere alone, it is up to WebSphere to handle the process of checking if an authenticated user is authorized to an EJBRole. WebSphere does this based on which users and groups have been assigned to the EJBRole. Typically, during deployment of an application WebSphere will detect that there are EJBRoles in the deployment descriptor. It will then give you an opportunity to find the users and groups that are defined, and map them to EJBRoles. It is also possible to specify users in the deployment descriptor at application assembly time.

    If you are mapping users and/or groups to EJBRoles during deployment of the application, then you are faced with having to do this each time you deploy a new version of the application. To deploy a new version of the application, you have to remove the current version, which also removes the existing mappings.

    With Tivoli Access ManagerWith Tivoli Access Manager configured into WebSphere, the process of checking if a user is authorized to an EJBRole is delegated to TAM. In TAM, objects are defined that represent the EJBRoles. Users and/or groups are then assigned to access control lists (ACLs), which are then attached to EJBRoles objects.

    When WebSphere needs to check authorization, it calls TAM, which checks the ACLs and objects to determine if the user has access to the EJBRole.

    The Deployment Descriptor Always Wins!The key point with regard to the use of EJBRoles in WebSphere is that they have an effect only if your servlet/ EJB is running as authenticated in WebSphere. The only way a servlet can run as authenticated in WebSphere is if it has been marked as such in the application's deployment descriptor.

    In an EAR file containing servlets and EJBs, a web.xml file acts as the deployment descriptor for the servlets, and an ejb-jar.xml file acts as the deployment descriptor for the EJBs. These XML files indicate which EJBRoles are used and whether a servlet runs as authenticated. Listing 1 is a snippet from a web.xml file showing a security constraint for a servlet. The listing shows that for any URL containing "secure/", "BASIC" authentication will be required, and the authenticated user will have to be granted access to the "Employee" EJBRole. Listing 2 is an example of XML from an ejb-jar.xml file showing how a method of an EJB is being protected with an EJBRole. The example shows that the "runAsRoleCEO" method of the "EJBSample" EJB requires the user to be authorized to the "CEO" EJBRole in order to invoke it.

    Performing some sort of authentication operation outside of WebSphere, such as in WebSEAL or the TAM plug-in for WebSphere Edge Server, has no effect on WebSphere's determination as to whether a servlet is to run as authenticated.

    When WebSphere receives a request to run a servlet, it will check the deployment descriptor to determine if a security constraint is configured. If so, then WebSphere will try to determine if authentication information is present in the HTTP object it has received, and if not, it will send back a response to obtain it.

    z/OS WebSphere and J2EE Security Handbook, an IBM Redbook, offers detailed information about how to set security constraints in the deployment descriptors. Although this redbook focuses on WebSphere Application Server on z/OS, the concepts it describes for setting security constraints and J2EE security are the same regardless of what platform WebSphere is running on.

    Installation of Tivoli Access ManagerInstallation of TAM is described in IBM Tivoli Access Manager for WebSphere Application Server User's Guide (SC32-1136). Follow the instructions carefully! Be sure to use the manual corresponding to the version of the product you are using. Tivoli manuals can be viewed online at: http://publib.boulder.ibm.com/tividd/td/tdmktlist.html.

    Defining EJBRoles in TAMTAM supplies a tool called migrateEAR, which takes an application EAR file as input; for each EJBRole defined in the EAR file it defines an object in TAM, and creates an ACL. However, this should be seen as very much a one-off process. When a new version of the application EAR file is delivered, you probably do not want to use the migrateEAR tool. For example, if the application EAR file now no longer uses a particular EJBRole, that EJBRole is no longer defined in the deployment descriptor and migrateEAR will not detect this. The tool will not remove from TAM an EJBRole that is no longer used.

    In a situation in which an organization is planning to use EJBRoles in its applications, a process must be developed through which the application area creating EJBRoles passes on this information to an area responsible for managing TAM resources. The organization would also need to identify which users/groups are to have access to the EJBRoles.

    Tivoli Access Manager ObjectsIn Tivoli Access Manager, objects that represent an EJBRole are all anchored off what is called the root object "/", and must start with:

    /WebAppServer/deployedResources

    The next part of the object name for an EJBRole object is the EJBRole name itself, for example the object for an EJBRole called "Employee" would be:

    /WebAppServer/deployedResources/Employee

    When TAM is invoked by WebSphere, the object it constructs to be checked follows this format:

    /WebAppServer/deployedResources/////

    When TAM receives this as the object to check authorization against, it searches from the start of the object tree at "/", looking for the most exact match.

    You could simply define an object of this form:

    /WebAppServer/deployedResources/

    This would be sufficient for a match. Tivoli Access Manager searches down the object tree until it finds the object that most closely matches the received object. When TAM finds this object, it then checks the ACL being "enforced" for this object. The ACL will specify the users or groups that have permission to access this object.

    Whether or not to use an in the TAM object depends on whether the EJBRole is to be treated as a common EJBRole across the applications it is defined in. For example, a bank may have two applications, AppA and AppB, deployed into WebSphere, with the "Teller" EJBRole defined in both. In such a situation it would make sense to define an object called /WebAppServer/deployed Resources/Teller rather than define two objects, such as /WebAppServer/deployedResources/ Teller/AppA and /WebAppServer/deployedResources/Teller/ AppB. Using the former approach, the ACLs would each be attached to only one object, as opposed to two.

    However, consider another company that is running two applications that have different users in the company, but both define the same EJBRole, "Employee". In order to ensure that only the correct sets of users have access to their respective EJBRoles, you would define two objects:

    /WebAppServer/deployedResources/Employee/AppA/WebAppServer/deployedResources/Employee/AppB

    ACLsACLs can be called anything. The migrateEAR tool creates ACLs with names like _WebAppServer_deployed Resources___ACL. However, there is no need for the ACLs to be of this format. For example, an ACL could be called WAS_EJBRole_Employee.

    The WebServer Action GroupWhen configuring Tivoli Access Manager, part of the process is to issue these two TAM commands:

    action group create WebAppServer

    and

    action create i invoke invoke WebAppServer

    When giving a group or user access to an ACL, use this type of command:

    acl modify _WebAppServer_deployedResources_AdminRole_admin_ACL set grouppdwas-admin T [WebAppServer ]i

    The T[WebAppServer]i command breaks down into:

    T Traverse bitWebAppServer Action group namei A permission

    The Traverse BitWhen WebSphere invokes Tivoli Access Manager to check if a user has access to an EJBRole, TAM constructs an object and then checks for authorization. For example, to determine if a user has access to the object/WebAppServer/deployed Resources/EJB Role, the authorization engine must traverse from the root object "/" down to the "/WebAppServer/deployedResources/EJBRole" object. If at any point the user isn't allowed to traverse beyond a particular object, then regardless of any other permission on subsequent objects, the user is not allowed access to the object.

    The traverse bit part of the permission in the ACL command permits this traversing of the object tree.

    The WebAppServer Action GroupThe "[WebAppServer]" part of the permission is the action group. It is a value used to denote that the permissions granted by the ACL are for use only by Tivoli Access Manager. When TAM checks authorization it makes its calls using the WebAppServer action group.

    It is possible to define any number of action groups to TAM. For example, you could define an action group called "MyApplication". You then could set up two ACLs and control access to WebSphere and MyApplication resources like this:

    acl modify _WebAppServer_deployedResources_Employee_ACLset user z12345 T[WebAppServer]iacl modify _MyApplication_Resources_Widgets_ACLset user z123456 T[MyApplication]i

    Both ACLs give the same user access to the "i" permission, but map it to two different action groups. The permissions after the action group (the characters that come after the last "]") are relevant only for those applications using that action.

    Other applications could call TAM to check authorization, and use the "MyApplication" identifier. This approach allows TAM to support the setting up of ACLs to control access for many different applications.

    The "i" PermissionThe "i" permission is a setting defined in the ACL. Typically, permissions in the ACL correspond to an action. For example, ACLs used in conjunction with the TAM WebSEAL or TAM Edge plug-ins have permissions that correspond to HTTP GET or POST requests.

    When TAM does its authorization check, it is asked by WebSphere to check if a user has access to an EJBRole. TAM checks if the user has permission for the "i" action for the WebAppServer action group.

    acl modify_WebAppServer_deployedResources_Employee_IBMEBiz_ACLset user citizen T[WebAppServer]i

    This Tivoli command grants access to the "Employee" EJBRole to the userid "citizen", because the ACL has the WebAppServer action group defined, and has also been assigned the "i" permission.

    Application Name and the TAM ObjectPreviously I discussed how the objects in Tivoli that represent EJBRoles can contain the application name. There is another important consideration here to do with the name that an application is called when it is deployed into WebSphere.

    Figure 1 is a view of the WebSphere administration console showing an application, "ITSO", which has been deployed. When this application requires an access check on an EJBRole to be performed by WebSphere, TAM will construct object names that contain the value "ITSO" for checking authorization.

    Now suppose we have a new version of the application, and when we deploy it we decide to call it ITSOV2, as shown in Figure 2.

    When the ITSO application requires WebSphere to perform an EJBRole authorization check via Tivoli Access Manager, the object name will contain the appName "ITSOV2".

    If you have defined TAM objects with an application name of ITSO, then those objects will no longer match the new objects being checked for by TAM. Therefore, if you are going to use the application name as part of the TAM objects, the application - regardless of version - must always be deployed into WebSphere with the same name. If you are not going to use the application name as part of the TAM objects, then you can call the application anything when you deploy it into WebSphere.

    Note: During testing to confirm the above, I noticed that after deploying the application again with a new name TAM was still testing for objects using the old application name. After restarting the application server, TAM started using objects with the new application name.

    Tivoli Access Manager PropertiesChapter 5 of the IBM Tivoli Access Manager for WebSphere Application Server User's Guide describes how TAM runtime properties can be adjusted by modifying the PDWAS.properties file. Figure 3 shows where this file is located on a Windows system.

    On an AIX system it is located in the directory where the Tivoli Access Manager software is installed. Properties that can be adjusted are:1.  Limit simultaneous connections2.  Enable static role caching3.  Define static roles4.  Configure dynamic role caching5.  Specify logging mechanism type6.  Specify logging level7.  Specify root object space name8.  Specify document type definition directory

    Incorrect AuthorizationIf, after setting up Tivoli Access Manager, you find that authorization decisions are not what you had expected, you will need to find out what object and userid TAM is using to check authorization.

    Tracing of TAM can be enabled by setting values in the PDWAS.properties file, as mentioned previously. However, that approach requires restarting WebSphere to pick up the change in the PDWAS.properties. An alternative is to use the WebSphere admin facility to set and capture a trace.

    In the WebSphere admin facility, select the application server you want to trace activity in, and then select the Trace service. Click on "trace specification" and you will get a display similar to that shown in Figure 4.

    TAM now shows up under the Components->com headings. Right-click on "PDWASAuthzManager" and select "All". Click OK, then OK on the Trace service panel, and finally the Apply button.

    Run the servlet/EJBs, then go back into the Trace service and dump the trace to a file. You can then view the captured trace to determine which object and userid TAM used for the authorization check. The sample trace shown in Listing 3 shows that the object for which TAM is requesting authorization is:

    /WebAppServer/deployedResources/Employee/ITSO/IBM-GN893WUKICU:389/IBM-GN893WUKICU/IBMEBiz

    The userid is "wasadmin" and the EJBRole is "Employee". You can then use this information to check what has been defined in TAM, for example:

  • Is the userid "wasadmin" defined?
  • What object maps to the resource being checked by TAM?
  • Does the userid have access to that object via an ACL?

    SummaryThe Tivoli Access Manager component provides centralized management of EJBRole security in WebSphere. Understanding how EJBRoles are mapped by objects in Tivoli Access Manager is the key to how you will set up Tivoli to manage EJBRoles.

    Resources

  • Security Management: www.ibm.com/software/tivoli/solutions/security
  • WebSphere software platform: www.ibm.com/software/websphere

  • Ironclad Backups | killexams.com real questions and Pass4sure dumps

    With a spate of natural disasters in the not-too-distant past, exponential data growth rates, and legal and regulatory burdens steadily increasing, IT managers know full well the importance of ensuring that critical applications and data are backed up at regular intervals.

    The declining cost of disk storage and its faster backup and recovery capabilities has businesses moving aggressively to disk-based backup systems, yet traditional tape backup is not dead. Many continue to rely on tape as an archival backup method, combining it with real-time disk mirroring in a three-tier architecture known as disk-to-disk-to-tape, or D2D2T. The approach combines the speed of disk-based backup with the low cost, reliability and familiarity of tape.

    While adding disk mirroring to the backup mix is more expensive than a manual-loading tape system, a three-tier D2D2T system offers many benefits over traditional tape. Not only can organizations back up more applications, data and servers in much less time — especially as data volume increases — but administration is automatic and touch-free, and users can initiate their own restores. In addition, restoring from disk-based backups is much faster than searching and mounting tapes, particularly for recovering specific data that can be required in a legal or regulatory proceeding.

    The cost of a D2D2T system varies greatly, depending on a variety of factors, including the type of disk technology chosen, whether the company is leveraging an existing tape infrastructure and backup software, or whether the organization chooses an integrated product from one vendor or a piece-by-piece solution by various vendors. In general, the cost of adding disk-based backup to an existing tape infrastructure ranges from about $10,000 to more than $200,000, analysts and buyers say.

    It took a motherboard failure on a critical server, in concert with the merging of two company facilities into one large distribution center, to convince management at House of LaRose, a beer distributor in Brecksville, Ohio, to move from manual tape backup to a faster, more reliable D2D2T system. Those circumstances were all the proof that software specialist Dan Brinegar needed to convince the CEO of the 350-employee company that disk-based backup was the way to go.

    "Either we had to spend the money to get a tape autoloader, which would have cost several thousand dollars, or we could pump more money into it and get disk-to-disk-to-tape, which would be much more reliable and automated," Brinegar says. "It was the only time since I've been with the company that the president told me to go ahead with the project before I even left the boardroom."

    Save Time and Money

    As the term D2D2T suggests, the typical configuration of a three-tiered storage strategy consists of operational storage mirrored to a second disk-based "data recovery" tier, which in turn is periodically backed up to tape for the third "disaster recovery" tier, which can be stored off-site. The strategy works well for smaller businesses, which often don't have the time or staff to handle time-consuming tape backups frequently, according to Heidi Biggar, an analyst with Enterprise Strategy Group of Milford, Mass.

    "Disk-to-disk-to-tape automates a lot of what SMBs have had to do manually, offering menus and automatic e-mails telling them what needs to be done," agrees Tricia Jiang, technical attaché for IBM Tivoli Storage Systems. "It makes sense for SMBs, who don't usually have a lot of resources to dedicate to worrying about backup."

    Today, House of LaRose uses a combination of technology from FalconStor Software, including its IPStore storage management software with its FileSafe and DiskSafe replication agents, along with FalconStor's CDP data recovery software. The benefits, Brinegar says, have been staggering. In addition to ensuring business continuity in case of disaster, company executives now don't have to worry about whether all of the company's data will be replicated and restored.

    "You almost can't measure it until a disaster occurs," says Raju Shah, information services manager for Mouser Electronics Inc., a Mansfield, Texas, electronics distributor with about 500 employees. Shah made his D2D2T case to the CEO by explaining that all of the night IT administrator's time was spent making sure backups were running and changing tapes, and that, because of time constraints, he occassionally missed a backup. "It was more about what happens when you don't have a backup. We were just flirting with disaster, and he understood that," Shah says.

    Shah used data points showing that tape backups were becoming too time-intensive as data stores grew, plus an explanation that the company's distributed environment required separate tape drives for various systems, to convince the CEO to authorize a move to IBM's Tivoli Storage Manager (TSM) in 2003. Today, Mouser uses TSM to back up a multitude of applications and data, including IBM's UniVerse relational database management system, which houses the company's order entry and financial data, as well as its warehouse control system, graphics servers and file servers.

    FalconStor's and IBM's Tivoli products are among many solutions that fit the bill. Others include EMC's Retrospect, Overland Storage's REO, Certance's CP-3100, IBM's Tivoli Storage Manager Express, and Hewlett-Packard's Data Protection Storage Server and iSCSI Virtual Library System.

    Finding the Right Fit

    Although the benefits of D2D2T seem obvious, IT managers still must justify the investment to senior management, and choose the right vendor.

    Small businesses need to find a supplier with strong engineering support and financial staying power, given the critical nature of the technology they provide, notes Michael Smith, vice president of Forbes.com, the New York-based online partner to Forbes magazine with fewer than 200 employees. "If something were to go wrong, you have to be confident that they will be there. It may even be more important than the technology itself."

    Forbes.com currently uses Hewlett-Packard's MSL Tape Library in conjunction with disk-based backup from another vendor to back up a host of applications and servers hosting databases, and Enterprise Resource Planning system, Customer Relationship Management systems, ad campaign data, article archives and images — a data store Smith says is growing by 200 percent per year.

    Although three-tiered backup systems tend to be more automated and easier to manage than tape backup systems alone, they require a management plan, users say. And it's best to infuse the process with a little human supervision, Shah warns. He recommends assigning an administrator to ensure that critical data is backed up properly and thoroughly. Mouser's night operator, plus an additional part-time administrator, keep their eyes on all backups as well, ensuring that new clients and servers are added to the backup routine, increasing disk pools as needed and generally fine-tuning and troubleshooting the system.

    "There has to be some degree of intervention since this is critical data. You'd hate to have a disaster and find out your backups the night before weren't completed or were bad for some reason," he says. "We consider it an insurance policy."

    CEO takeaway

    Adding continuous disk-based backup to archival tape systems is worth the investment for many small businesses. Here are some key considerations:

    • Manual-loading tape backups are increasingly time-consuming for your IT team as the company’s data volume grows. Disk-based backup is more automated, freeing IT resources for other tasks.

    • Loading tapes can also be more prone to human error than automated disk-based backups, potentially creating gaps in data backups that can be costly if disaster strikes.

    • Restoring from disk-based backups is much faster and easier than from tapes, which makes producing data for legal or regulatory compliance less costly.

    • It’s not all about the ROI, since value of complete backups and speedy recovery is difficult to measure until a disaster strikes — and then it’s too late. Realize that you’re investing in peace of mind and business continuity.



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